Stirling Mortgage Shop Reviews 578

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, highlighting the team's knowledge and ability to explain complex mortgage details in a clear and accessible manner. Consumers appreciate the personalized attention they receive, with staff members taking the time to understand individual circumstances and provide tailored advice. People value the company's commitment to finding the best possible deals, even in challenging situations, and its proactive approach to keeping them informed of market changes. The company is also commended for its efficiency and hassle-free processes. Reviewers note that the team is highly responsive, making the mortgage application or renewal process smooth and straightforward. Consumers express trust in the company's advice, appreciating that the team prioritizes their best interests. Many customers have been with the Stirling Mortgage Shop for many years, which confirms the high level of satisfaction and reliability.

Based on these reviews

Rated 5 out of 5 stars

We’ve been using Stirling Mortgage Shop for a number of years and just renewed our mortgage rate again with them. Jonnie provided a first class service and it was seamless throughout. If you... See more

Company replied

Rated 5 out of 5 stars
Verified

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied

Rated 5 out of 5 stars
Verified

We've arranged our mortgages and life insurance through Stirling Mortgage Shop for several years now. The guys are super knowledgeable and easy to talk to. They've found us good deals every time, with... See more

Company replied

Rated 5 out of 5 stars
Verified

Initially got in touch to see if mortgage was an option . Jonathan was understanding, listened and helped me take , what was a very nervous time, the steps to getting a good deal for myself. Process... See more

Company replied

Rated 5 out of 5 stars

The company knows their job. They have a genuine desire to get the best affordable mortgage plan in place and I have developed a trust in the company that allows them to perform to those expectations.... See more

Company replied

Rated 5 out of 5 stars

Trustworthy advice and a great service! I have been with Stirling Mortgage Shop since I got my first mortgage 10 years ago and I always know I'll be looked after and given the best options for renewal... See more

Company replied

Rated 5 out of 5 stars

I've been with Stirling Mortgage Shop for over 5 years with them providing first class advice and service. I'll continue to be with them for the foreseeable future. Happy to recommend.

Company replied

Rated 5 out of 5 stars
Verified

Ricky and the team were a great help in organising our mortgage renewal, ensuring we got the best price available - which included reapplying several times as interest rates kept changing! We came... See more

Company replied

Rated 5 out of 5 stars
Verified

Ricky Always on the ball and keeping me informed off financial changes. Genuinely always trying to get us the best deal to suit our needs .

Company replied

Rated 5 out of 5 stars
Verified

We have been customers with Stirling Mortgage shop for many years, through bad times and good. At all times they have given honest advice and provided solutions which have helped us immensely in our h... See more

Company replied

Rated 5 out of 5 stars
Verified

Ricky and the team have been very helpful for us several times now. From initial conversations to getting in contact when fixed rates ending every thing was handled professionally. We were given all t... See more

Company replied

Rated 5 out of 5 stars

I first talked to Jonnie when we found out we had an issue with our current mortgage provider when we wanted to port our mortgage to our new property. Jonnie gave very clear advice and was very reass... See more

Company replied

Rated 5 out of 5 stars
Verified

Very professional and helpful especially Jonathan sharp Recently had my mortgage up for renewal and after a quick and easy phone call it was all sorted with a great new deal Couldn’t recommend the... See more

Company replied

Rated 5 out of 5 stars
Verified

Jonnie has consistently supported us over the past ten years with our mortgage, providing expert advice and guidance, as well as valuable help with insurance. We wouldn’t go anywhere else.

Company replied

Rated 5 out of 5 stars

Great service provided from Stirling Mortgage Shop! Very slick and easy process. They just get it done quickly without any hassle. Ricky in particular was very helpful, trustworthy and knowledgeable.... See more

Company replied

Rated 5 out of 5 stars

A tricky time buying a new property but with Jonathan and the team at Stirling mortgage shop things could not have went smoother. Highly recommend these guys for a top experience through the process a... See more

Company replied

Rated 5 out of 5 stars
Verified

We used Stirling Mortgage Shop already 4 times (if I remember well). We keep coming back simply because Jonathan knows his job very well. Professional approach, always reachable, great advice. When we... See more

Company replied

Rated 5 out of 5 stars

Jonnie has provided an excellent service over the last 10 years. We renewed our mortgage rate in March, with Jonnie providing us with a variety of options which made the process straight forward but a... See more

Company replied

Rated 5 out of 5 stars
Verified

I initially mortgaged my home with Jonathon at the Stirling Mortgage Shop 2 years ago and everything was easy, always kept me up to date and it all went so smoothly. Remortgaged this year and same exp... See more

Company replied

Rated 5 out of 5 stars

Ricky and the staff at Stirling Mortgage Shop were essential in helping me buy my first home. As a first time buyer they welcomed all of my questions and queries and took a big chunk of the stress aw... See more

Company replied

Rated 5 out of 5 stars
Verified

The team at Stirling Mortgage Shop have retained us as customers for over 10 years. Communications are always clear and easy to understand. They arrange meetings with us in plenty of time and we are a... See more

Company replied

Rated 5 out of 5 stars

Jonny Sharp and his team at Stirling Mortgage Shop are superb advisers and very customer-focused. They give excellent, professional advice and their charges are modest and fair. After some 20 years, t... See more

Company replied

Rated 5 out of 5 stars
Verified

Understanding my needs and finding a product that fulfilled my requirements at a competitive price. Always on the end of the phone to answer any queries etc.

Company replied

Rated 5 out of 5 stars
Verified

I would definitely recommend Stirling Mortgage Shop - we would have been lost without them getting our first house! They also followed up when our mortgage rates were due for renewal which saved us a... See more

Company replied

Rated 5 out of 5 stars
Verified

Simply put, we could not have asked for a more complete and reliable service. Both Ricky and Carol-Anne helped us with our remortgage. They were thorough when providing our options, very clear in t... See more

Company replied

Rated 5 out of 5 stars
Verified

I approached the Mortgage Shop with little confidence in actually getting a mortgage due to bad credit. Jonny was very helpful and recommended I try something else before returning to him. Despite wor... See more

Company replied

Rated 5 out of 5 stars

Stirling Mortgage shop couldn’t do enough for me during the process. They were attentive & helpful at every step of the process. Nothing was too big an ask and they were always on hand to offer reassu... See more

Company replied

Rated 5 out of 5 stars

Ricky and team at the Stirling Mortgage Shop always provide a great service. I've been a customer for approx. 15 years, recommending their services to friends and colleagues, and would never consider... See more

Company replied

Rated 5 out of 5 stars

Jonny and his team were prompt to respond to emails and telephone calls and explained the different options I had for a mortgage thoroughly. Would recommend there services to anyone looking for a mort... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been using the Stirling Mortgage Shop for some time now, for mortgage advice for my Clients and for myself personally. Jonnie and his team have navigated some complex scenarios to gain sat... See more

Company replied

Rated 5 out of 5 stars

Ricky was very kind and helpful. He talk you through the process and make everything clear. What I appreciated is that he didn’t rush me but instead was giving advices on the choice of property as wel... See more

Company replied

Rated 5 out of 5 stars
Verified

As a first time buyer I found Stirling Mortgage Shop to be very helpful and patient throughout the process. Would definitely recommend!

Company replied

Rated 5 out of 5 stars

This is the second time we’ve been supported by Jonnie through the mortgage maze - efficient & responsive. We will continue to recommend to others.

Company replied

Rated 5 out of 5 stars

everything is explained in simple and easy to understand terms and in a friendly manner. takes the stress out of renewing mortgages

Company replied

Rated 5 out of 5 stars
Verified

Jonnie is excellent at what he does. So helpful and great at explaining things to people like me who aren’t super familiar with how mortgages work. Great at finding different options to choose from to... See more

Company replied

Rated 5 out of 5 stars
Verified

Jonnie, Ritchie, and Gillian at Stirling Mortgage Shop provided outstanding service in securing multiple mortgages for us. Our case was more complex, but their expertise and guidance made it smooth an... See more

Company replied

Rated 5 out of 5 stars
Verified

We’ve been using Stirling Mortgage Shop for over 5 years now and have always had a very positive experience. Jonnie is great at what he does—knowledgeable, straightforward, and easy to work with. Woul... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service They provided honest advice They offered me the best options that were to my benefit not the options which gave them the highest commission All my family use them and have rec... See more

Company replied

Rated 5 out of 5 stars
Verified

No hard sell, straight talking, great advice and service. I came back to them for my remortgage and I recommended it to friends (who also used them and were happy with their experience).

Company replied

Rated 5 out of 5 stars

Jonnie was super-helpful. He took the time to investigate what was possible for me and offered a variety of routes I could take. I would recommend him without hesitation. Thanks for your assistance, J... See more

Company replied

Rated 5 out of 5 stars

Ricky was absolutely fantastic and just what I needed as a FTB - got a great rate and he advised very clearly and reassured throughout the whole process. I can recommend infinitely ☺️

Company replied

Rated 5 out of 5 stars
Verified

Jonnie has a wealth of market knowledge and provides great advice, it was a seamless process securing our new mortgage when our last deal ended

Company replied

Rated 5 out of 5 stars
Verified

Excellent communication from start to finish, Ricky handled everything, had very little leg work to do. Couldn't fault service and price received.

Company replied

Rated 5 out of 5 stars
Verified

Made the process of both initially getting and renewal of my mortgage incredibly quick, easy and straight forward

Company replied

Rated 5 out of 5 stars
Verified

Ricky and the team make buying a home simple and hassle free. Always great service. I would highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Johnnie went through everything in depth and managed to get us the best deal on the market.

Company replied

Rated 5 out of 5 stars
Verified

Remortgaging was really simple and quick, barely anything to do from our side and very smooth. Thanks to Ricky & team

Company replied

We perform checks on reviews


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Stirling Mortgage Shop…Excellent Service!

We’ve been using Stirling Mortgage Shop for a number of years and just renewed our mortgage rate again with them.

Jonnie provided a first class service and it was seamless throughout.

If you need a new or re-mortgage definitely the place to go! Friendly, professional and efficient with the customers needs put first!

Thanks again!

October 16, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thank you Bill! We are delighted you continue to work with us for mortgage advice, and appreciate you sharing your thoughts. Jonnie

Advertisement
Rated 5 out of 5 stars
Verified

Amazing support and guidance

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after.
The process was unfamiliar to us which at first proved daunting, but Ricky’s patience and guidance made sure we could make the correct decisions that we’ve been delighted with since.
Can’t speak highly enough of the Ricky and the team. We’ll ensure to use Stirling mortgage for our next mortgage request!
Thanks again Ricky!

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Great to hear! Thanks for this, appreciate the feedback. R

Rated 5 out of 5 stars
Verified

Very helpful and patient

As a first time buyer I found Stirling Mortgage Shop to be very helpful and patient throughout the process.
Would definitely recommend!

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Jade, delighted you are happy with what we did and appreciate you choosing Stirling Mortgage Shop!

Advertisement
Rated 5 out of 5 stars
Verified

Good down-to-earth advice

We've arranged our mortgages and life insurance through Stirling Mortgage Shop for several years now. The guys are super knowledgeable and easy to talk to. They've found us good deals every time, with no time wasting or hard selling. Happy to recommend.

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Catherine, we appreciate your kind words. Stirling Mortgage Shop

Rated 5 out of 5 stars

everything is explained in simple and…

everything is explained in simple and easy to understand terms and in a friendly manner. takes the stress out of renewing mortgages

October 3, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Neil, very kind of you to share. Stirling Mortgage Shop

Rated 5 out of 5 stars

First class advice and service

I've been with Stirling Mortgage Shop for over 5 years with them providing first class advice and service.

I'll continue to be with them for the foreseeable future.

Happy to recommend.

June 6, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for leaving a review, it is appreciated. Ricky

Advertisement
Rated 5 out of 5 stars

Trustworthy advice and a great service

Trustworthy advice and a great service! I have been with Stirling Mortgage Shop since I got my first mortgage 10 years ago and I always know I'll be looked after and given the best options for renewal.

July 8, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Juliette, we appreciate your continued support and are delighted you are pleased with our service! Stirling Mortgage Shop

Rated 5 out of 5 stars
Verified

Mortgage Renewal

Quick and simple service.
Ricky kept everything easy from start to finish.

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for the feedback Steven, it is appreciated. Stirling Mortgage Shop

Rated 5 out of 5 stars

The company knows their job

The company knows their job. They have a genuine desire to get the best affordable mortgage plan in place and I have developed a trust in the company that allows them to perform to those expectations. Pleasantly direct, the company offers sound advice with little back and forth required

August 18, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for taking the time to leave a review Jimmy. All the best, Stirling Mortgage Shop

Rated 5 out of 5 stars
Verified

Understanding customer needs

Understanding my needs and finding a product that fulfilled my requirements at a competitive price. Always on the end of the phone to answer any queries etc.

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Liam, delighted we could help you move. All the best, Jonnie

Advertisement
Rated 5 out of 5 stars
Verified

Easy and simple

Easy and simple, great advice.

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for leaving a review, we appreciate the feedback. Stirling Mortgage Shop

Rated 5 out of 5 stars
Verified

Review

Made the process of both initially getting and renewal of my mortgage incredibly quick, easy and straight forward

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Stuart, thanks for leaving a review. We are delighted you're happy with the service we provided. Jonnie

Rated 5 out of 5 stars

Second experience through the mortgage maze.

This is the second time we’ve been supported by Jonnie through the mortgage maze - efficient & responsive. We will continue to recommend to others.

October 6, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Very kind of you to share Tracey - and we appreciate you working with us again. J

Advertisement
Rated 5 out of 5 stars
Verified

A very supportive experience .

Initially got in touch to see if mortgage was an option . Jonathan was understanding, listened and helped me take , what was a very nervous time, the steps to getting a good deal for myself. Process was pretty straight forward and everyone kept in touch at each stage and in between. Stirling Mortgage Shop was recommended to myself, and I am glad that I went along with them .

October 6, 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Brilliant to hear you are happy with our work Mary. Thanks for choosing to work with us.

Rated 5 out of 5 stars

Great Advice!

Straight forward and constructive advice in a very timely manner.

September 1, 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Stuart, glad we could help. Jonnie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look