Steambow GmbH Reviews 4,139

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and continuous improvement of the products. Consumers appreciate the company's responsiveness to inquiries, requests, and feedback, as well as its constant innovation and development of new offerings. People highlight the excellent customer service, noting that the company goes above and beyond to ensure satisfaction. Consumers are impressed with the fast delivery service and the careful packaging of orders. The company is known for its reliability in fulfilling orders and often exceeds expectations by providing superior items. Customers also value the ease of communication and the helpfulness of the staff in resolving any issues.

Based on these reviews

Rated 5 out of 5 stars

Absolutely amazing customer service. I have contacted them twice now, and each time they have gone above and beyond what was required. A company that genuinely looks after their customers. I have reco... See more

Rated 5 out of 5 stars
Verified

My original crossbow was a steambow, yet I bought through YouTube as loved the guys videos and had good relationship until my bow snapped. Then I was ignored for almost a fortnight when I went to st... See more

Rated 5 out of 5 stars
Verified

I AM NOW ONLY WORKING ON STEAMBOW ARCHERY EQUIPMENT AND USING ONLY STEAMBOW ACCESSORIES. STEAMBOW IS CLEARLY THE GREATEST MANUFACTURER OF XBOWS IN ALL OF EUROPE.(WHAT IS LEFT OF IT-AND US SAXONS).... See more

Rated 5 out of 5 stars
Verified

STEAMBOW IS THE GREATEST ARCHERY COMPANY IN EUROPE TO SAY THE LEAST.I'VE WORKED ON BOTH SIDES OF THE ATLANTIC AND ASIA. STEAMBOW HAS THE MOST ADVANCED EQUIPMENT AND ACCESSORIES ON THE GLOBAL COMMERC... See more

Rated 4 out of 5 stars
Verified

5star product ,3star delivery so 4stars overall. Past delivery was fast but this time a few delays but it was a pre order product so understandable this time .

Rated 4 out of 5 stars
Verified

Ordered AR series M10, Destination Thailand, A few delayed in customer age verification and packing process and some followed up were needed with low response rate via customer support[15 days in tota... See more

Rated 5 out of 5 stars
Verified

I ONLY BUY FROM STEAMBOW AS I CONSIDER THEIR PRODUCTS THE TO BE THE BEST IN EUROPE WITH THE AR SERIES OF XBOWS PERFECT IN STRUCTURE/DESIGN/PRICE-IN FACT THERE IS NOTHING NEGATIVE I'VE EVER FOUND TO S... See more

Rated 5 out of 5 stars
Verified

I have bought quite a few products now from Steambow and have always been impressed with their quality and communication. If there are any problems, they are very helpful and quick to resolve any iss... See more

Rated 5 out of 5 stars
Verified

Very good products. The company never under ships. If you think you’re getting just the basic item, it always seems they give you the Superior item. I am always impressed when I’ve dealt with them and... See more

Rated 5 out of 5 stars
Verified

I'm happy about the customer support. I've got a lot of information after asking some questions within a short period of time. I feel valued as customer wich is kind of rare these days

Rated 4 out of 5 stars
Verified

I paid 375 euros for my steambow m10. A charger arrived damaged. I sent 3 emails to get assistance and never received a response. I expected it to be a more serious company.UPDATE: they will send me t... See more

Rated 5 out of 5 stars
Verified

Every experience I have ever had with Steambow is good. They build excellent products and continually improve them. They are very responsive to customer questions and requests, and are constantly in... See more

Rated 5 out of 5 stars
Verified

Steambow has been amazing since my stinger was broken by an angry female trying to hurt me. Though I had bought my original stinger from gogun.De when I was trying to contact them, the UK version plus... See more

Rated 5 out of 5 stars

I recently had a fantastic experience shopping at this online bow store. Not only does the store offer a wide range of high-quality bows, but their customer service is truly exceptional. Every step of... See more

Rated 5 out of 5 stars
Verified

I ALWAYS MAKE EVERY PURCHASE ARCHERY-RELATED FROM STEAMBOW EVER SINCE I MADE MY FIRST PURCHASE OF THE AR-6TACTICAL. AFTER GETTING THE METAL MAGAZINE I AM POSITIVE THAT STEAMBOW XBOWS ARE THE BES... See more

Rated 4 out of 5 stars
Verified

Carbon fibre bolts are OK but used once on a good soft target and one is damaged already and another bolt tip is not great ( before using ,Edit) Other than that I do love my m10.... Edi... See more

Company replied

Rated 5 out of 5 stars
Verified

“Excellent shopping experience! I purchased a knife and a crossbow, and I couldn’t be more satisfied. The quality of both products exceeded my expectations: the knife features a robust design and... See more

Rated 5 out of 5 stars
Verified

Positive -fast communication, -from order to delivery a few days, -the product is well packaged, -corresponds to the order All that's left is to have fun :)

Rated 5 out of 5 stars
Verified

I don’t understand the question as it’s in Dutch or German but great service! Great communication in chat (when in English) 5 star

Rated 5 out of 5 stars
Verified

1 Quality product 2 Spare parts 3 Customisattion 4 Lovely black friday prices 4 Quick shippin via ups super 5 x3 orders now !

Rated 5 out of 5 stars
Verified

Great product(s) and great customer service regarding after-sales and communication towards me as a customer. Still waiting for a suitable response about the string that was worn out and damaged aft... See more

Company replied

Rated 5 out of 5 stars
Verified

A very smooth solution for an occurred issue. I’m a loyal customer for several years and always happy with the service. Keep up the good work!

Rated 5 out of 5 stars
Verified

The team at Steambow are always helpful and their products to me have always arrived well packaged and packed with care

Rated 5 out of 5 stars
Verified

The company helped me change delivery service at the last minute and because of this my order arrived on time. Their customer support is excellent.

Rated 5 out of 5 stars
Verified

Very pleased with my recent order of the M-10. A very nice bit of kit and excellent customer service throughout. Thank you very much Steambow JD

Rated 4 out of 5 stars
Verified

Very good service from steambow, but was not expecting the £45 taxes charge from UPS. Guess I have the donkeys who voted for brexit to thank for that!

Rated 5 out of 5 stars
Verified

Very happy with my purchase. Would recommend this company to anyone :) will order again!

Rated 5 out of 5 stars
Verified

Steambow sell great products, have a helpful customer service that always answers questions and always deliver orders on time. 5 star.

Rated 5 out of 5 stars
Verified

Great, innovative, high quality products. Helpful customer service, and they even provided me with a complimentary $15 voucher for filling in a survey! Recommended company.

Rated 5 out of 5 stars
Verified

The service is essential, the equipment is essential — highly recommended. It’s top-quality gear, and above all, the attention and support have been outstanding.

Rated 5 out of 5 stars
Verified

Great quality products and good online information and updates. Top end pricing, but justified by the quality.

Rated 5 out of 5 stars
Verified

Awesome product(s) and after a few disappointments regarding the very fast worn out string(s), Steambow responded with some great customer service to me.

Rated 5 out of 5 stars
Verified

Very good quality products. Convenient modular packaging system. Very time-efficient delivery and customer support. Thumbs up, good job!

Rated 5 out of 5 stars
Verified

Well made should last. Fun for targets.. Edit - Handle broke the second day of using, however they did send me a new one, hopefully this will last

Rated 5 out of 5 stars
Verified

Great products. Order processing works super and fast international delivery. Ordered several times already and very satisfied with the overall experience.

Rated 5 out of 5 stars
Verified

Not speak German, but think get this right, I have received my anti dry fire system has arrived un perfect condition, and is all I thought it would be, a quality product from steambow as usual, I very... See more

Rated 5 out of 5 stars
Verified

The anti-dry fire safeties work great! A big improvement and worry removed. Thanks Steambow!

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Company details

  1. Archery Store

Written by the company

Steambow ist ein österreichischer Hersteller von high-end Bogensportartikeln. Unser Team sucht ständig nach Wegen, um Armbrüste und Bögen für zeitgemäße Einsatzzwecke wie Jagd, Selbstverteidigung oder Freizeit anzupassen und relevant zu halten. Dazu verwenden wir innovative Ideen, moderne Materialien und die neuesten Fertigungstechnologien.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars
Verified

No response to query regarding customs…

No response to query regarding customs fees in the US.

September 29, 2025
Steambow GmbH logo

Reply from Steambow GmbH

Hello,

We always strive to help our customers as best we can. Due to the current situation with varying customs duties on various materials in the USA, it is difficult for us to provide estimates. Unfortunately, it often happens that, for reasons unknown to us, customs duties are charged at three times the value of the goods. Unfortunately, we only find out about this from our customers once the shipment has already arrived, rather than in advance.

Best regards,

Your Steambow Team

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service. I have contacted them twice now, and each time they have gone above and beyond what was required. A company that genuinely looks after their customers. I have recommended Steambow to others and will continue to do so. Also, the M10 is brilliant!

August 30, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great products

Great products. Order processing works super and fast international delivery. Ordered several times already and very satisfied with the overall experience.

August 25, 2025
Rated 4 out of 5 stars
Verified

My order

Having previously placed order with no issues I went to steambow again with other order, my 2nd order wasn't so smooth, they went for over a week to get back to me, I had to contact a friend who does some work for steambow to contact them for me, then all was sorted immediately, but it took that for anything to be sorted, the delay wasn't what I expected from them, but I now can say I have received my order, and am well happy with it, but the delay did upset me, though I will say I will order more from them, hoping was just a glitch, all in all at end of the day all came good

June 24, 2025
Rated 4 out of 5 stars
Verified

No assistance

I paid 375 euros for my steambow m10. A charger arrived damaged. I sent 3 emails to get assistance and never received a response. I expected it to be a more serious company.UPDATE: they will send me the defective part

June 20, 2025
Rated 5 out of 5 stars
Verified

I feel valued as customer

I'm happy about the customer support. I've got a lot of information after asking some questions within a short period of time. I feel valued as customer wich is kind of rare these days

June 13, 2025
Rated 5 out of 5 stars
Verified

My original crossbow was a steambow

My original crossbow was a steambow, yet I bought through YouTube as loved the guys videos and had good relationship until my bow snapped. Then I was ignored for almost a fortnight when I went to steambow looking to buy new part. Then instead I've had a year of contact and my fault was fixed free. I love my stinger, have bought extras and upgraded and don't plan to leave as the customer service has been wonderful.

June 11, 2025

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