Spicy Lingerie Reviews 148

TrustScore 3.5 out of 5

3.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the brand's diverse selection of items, with unique and trendy designs that are updated regularly. Many reviewers highlight the quality of the materials used, considering them well-made and comfortable. People also value the brand's inclusivity, noting that the website features models with different body types, which helps them visualize how the items will fit. Consumers often mention the good deals, discounts, and rewards programs offered by the company. The website's user-friendliness and easy navigation are also appreciated. However, opinions on order and delivery services are mixed, with no clear consensus among reviewers. Similarly, experiences with customer service vary, with some customers praising the patience and helpfulness of the representatives, while others have differing views.

Based on these reviews

Rated 4 out of 5 stars

Quality of products is mostly good. I had one item that ripped early but still a wearable. Everything else is great and my S.O. lives seeing me wear them. To me though, their biggest compliment i... See more

Rated 5 out of 5 stars
Verified

Website is very easy to navigate. Free gifts and discounts really benefit on all purchases. Reliable shipping and packaging. Unique designs and quality materials. Being able to see how it might fit, b... See more

Rated 5 out of 5 stars
Verified

Every time I call the customer service rep line the rep are very patient and helpful! I didn call today but I have called more than 10 times and every time is very pleasant and this is what is call US... See more

Rated 5 out of 5 stars
Verified

Great choice of items to purchase. I love how the models are diverse hehe and you can see how everything looks on different body types and shape. Great shopping experience along with prices are always... See more

Rated 5 out of 5 stars
Verified

I live in the middle of nowhere in Montana US. I am so grateful for Spicy has designed undergarments and sexy clothing that not only fits natural human bodies, its so affordable! I work for the state,... See more

Rated 5 out of 5 stars
Verified

The quality of the products is fantastic, they keep up with trends, and have the best rewards system. I have not bought lingerie from anywhere else since getting hooked on Spicy, I could not recommend... See more

Rated 5 out of 5 stars
Verified

The price and quantity and quality really surprised me…. Had not shopped in a while so was pleasantly surprised. Thanks to their awesome service and fast process of my return everytime.

Rated 5 out of 5 stars
Verified

Always love the style, quality and value. You can not go wrong with spicy.

We perform checks on reviews


Company details

  1. #5 of 5 best companies in Erotic Clothing Store
  2. #18 of 19 best companies in Lingerie Store

Information provided by various external sources

Lingerie store with the biggest selection of lingerie online. Buy bras, panties, chemises, sexy costumes, and clubwear at affordable prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

I love it so much

The product I received was a good quality and sexy. I love it so much. They included a few free items too, if you don’t' want those trash from those cheap website this is the place you stick with.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

While most of my lingerie and stuff…

While most of my lingerie and stuff that I’ve bought over the years has come from Spicy, I haven’t written a review comment yet although I love their styles always. What prompted my review today is their continued excellent customer service and support through my orders so not only do they have an excellent product, they also make sure their customers are satisfied from the service point of view and they ensure we are taken care of. Thank you all at Spicy!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I was able to shop with out ads or…

I was able to shop with out ads or those false spin the wheel popping up every 10 seconds on the site and it very simple and easy to follow visually and no spam free gift but you receive real great free gifts I'm very happy with my experience.

September 10, 2025
Unprompted review
Rated 4 out of 5 stars

Good Experiences

Quality of products is mostly good. I had one item that ripped early but still a wearable. Everything else is great and my S.O. lives seeing me wear them.

To me though, their biggest compliment is I returned a couple of items, too small. No problem with refund. I had to pay return shipping but had money back in about 2 weeks since I shipped regular USPS

September 22, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Really surprised

The price and quantity and quality really surprised me…. Had not shopped in a while so was pleasantly surprised. Thanks to their awesome service and fast process of my return everytime.

September 1, 2025
Rated 1 out of 5 stars

HORRIBLE COMPANY

If I could rate this -0 I would. HORRIBLE COMPANY I placed an order on 9/18 for just a bra and panty set. I paid for expedited shipping HA! When I called for a status update I was told they would get it out soon??!!!!!! I received an email saying it was supposed to be delivered Monday, September 29. Well here it is, Thursday October 2 and still NO DELIVERY. I wouldn’t order from Spicy Lingerie if they were the only company left.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not Trustworthy Return Policy

I tried on an item of clothing and it didn’t fit. I sent it back right away in its packaging and the return was denied. They claimed the item was worn and soiled. I wrote back challenging their story and have not gotten a reply.
I am a 69 year old woman who knows better than to scam a return (my conscience is far more important than money) I subsequently read reviews on Reddit and Facebook that confirm the sketchy return system of this company so I believe Trust Pilot needs to do more due diligence. I am out almost $200 for trusting them to stand behind their return policy. They don’t deserve even one star as far as I am concerned.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not shop with this store!!!!!

Do not shop with this store!!! Spent over 400 dollars on costumes and lingerie. When the packages arrived there were items missing. After talking to their customer service, I was told that it was not their problem. Very terrible customer service. Again stay away from this online store.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a costume in early June and…

I ordered a costume in early June and it never arrived. The tracking said it did, but it never got to my house. When I contacted the company they told me to contact the post office, and when I contacted the post office they told me to contact the company. Anyways it’s been two months and I paid 70$ for a costume that never showed up. This company and their customer service is a scam, do not spend your money here.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

They clothes are not as advertised

They clothes are not as advertised, ridiculously poor quality. I ordered a 'dress' that was actually made of stocking material filled with runs straight out of the package. The company says you can return but then makes it really hard and refuses to refund claiming that you wore the items.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a costume from here and the…

Bought a costume from here and the return policy stated it could be returned if bought in August. There was no disclosure regarding this item being a clearance item. They would not return the item. The costume was trash and didn't look anything like the photos.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID if time matters to you!

Do not buy from this website if you need something delivered quickly! Orders take 2-4 days MINIMUM to be fulfilled and shipped. Paying for anything "express" is a joke and you cannot cancel your order if it doesn't ship out in a timely manner because they only allow you to cancel for the first 8 hours after the order is placed.

August 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look