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Solar Technology International Reviews 14

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TrustScore 4 out of 5

4.2

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Established in 2000, Solar Technology International is an award-winning company at the forefront of solar innovation. Our solar systems are popular in the leisure vehicle (caravan, motorhome and campervan) market as well as in the marine sector. Our product brands are PV Logic (solar panels), SolarMate (solar lighting) and Hubi (off-grid lighting and power) We also provide bespoke solar solutions for OEMs to power equipment in remote locations or where there is no grid connectivity.

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4.2

Great

TrustScore 4 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot
Rated 5 out of 5 stars

Superb technical support , customer focused - in a professional and friendly manner

I have never experienced such superb tech support before. !
A query I had on about connecting their solar panel fitted on my motorhome to a Jackery power bank was dealt with very promptly and with detailed explanations and advise. It led to further questions and a series of email exchanges . Each one dealt with in a prompt , friendly and professional way.
Alex is a credit to the company !
Would not hesitate in using the company again and in recommending them .

October 14, 2025
Unprompted review
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Reply from Solar Technology International

Hi Ian,

Thank you so much for your wonderful review. We are really pleased to hear that Alex was able to help with your setup - he'll be delighted to know his advice and follow-up made such a difference.

We truly appreciate your kind words and recommendation - it means a lot to the whole team.

Wishing you many smooth and sunny journeys with your motorhome and solar set up!

Yours sincerely,
The Solar Tech Team

Rated 1 out of 5 stars

Very poor quality solar panels

Very poor quality solar panels, 2 panels failed within 2 years and now refusing to replace as outside a 2 year period from the original purchase!! They advertise a 4 year warranty on their website!!! DO NOT BUY FROM THIS COMPANY.

August 15, 2025
Unprompted review
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Reply from Solar Technology International

Hi Chris,

Thank you for your feedback. We’re sorry to hear that the replacement solar panel has failed. We understand how frustrating this must be, and want to help clarify the situation with the warranty.

We see that you purchased the 100W flexible solar panel in May 2021. This panel came with a 2-year warranty, as stated on the product datasheet https://www.solartechnology.co.uk/content-files/cms/files/flexi-panels/Flexi%20spec%20100W.pdf

The 4-year warranty you mentioned on our website is for a different product.

You contacted us when your original panel stopped working in June 2023, which was just outside of the 2-year warranty period. Even so, as a gesture of goodwill, we replaced it with a more powerful 150W panel, since the original was out of stock.

When any product is replaced under warranty, the warranty period does not reset. The original warranty for your 100W panel expired in May 2023. This means that the replacement panel, provided in June 2023, was not covered by a new warranty.

We sincerely apologise again for the frustration this has caused. We value our customers and always aim to find a solution, so if you'd like to get in touch with us directly, we will do our best to find a resolution for you.

Yours sincerely,
The Solar Tech Team

Rated 5 out of 5 stars

Great pre-sales service

I received a prompt response to a pre-sales email enquiry, my various questions were answered (at length) and the following discussion withe technical expert via several more emails was also conducted speedily. I was not made to feel ignorant of the solar principles and finished the discussion having found out what I needed to know and more. So I bought the items I was interested in and they will arrive soon! Customer Care is easy if you actually care, and have experienced people to field queries. Competitors take note - this is how pre-sales support should work.

August 5, 2025
Unprompted review
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Reply from Solar Technology International

Hi there,
Thank you so much for taking the time to write this review and for providing us with your feedback.
We're so thrilled to hear that our tech team provided advice and guidance that was helpful to you.
Please do let us know if there is anything we can do to help with in the future.
Yours sincerely,
The Solar Tech Team

Rated 5 out of 5 stars

Spoke with Alex

Spoke with Alex. Very helpful. Good Company. Unusual these days

May 27, 2025
Unprompted review
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Reply from Solar Technology International

Hi Darren,

Thank you so much for your brilliant review - it means a lot to us that you have taken the time to write to us with your feedback.

Really delighted to hear that Alex was able to help. If there is anything further we can do to help with in the future, please don't hesitate to get in touch.

Yours sincerely,
The Solar Tech Team

Rated 5 out of 5 stars

Support when updating to Lithium batteries

I updated my motorhome to Lithium batteries and asked Solar Technology support for help in updating the solar system. Their support was brilliant and they could not have been more helpful

April 14, 2025
Unprompted review
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Reply from Solar Technology International

Hi Jim, thank you so much for your kind review! We are delighted to hear that our support team were able to assist you with updating your solar system. It's great to know that their expertise was so helpful. Thank you for taking the time to share your experience!

Yours sincerely,
The Solar Tech Team

Rated 5 out of 5 stars

Outstanding Customer Support & Reliable Solar Panels!

I had an excellent experience with Solar Technology’s customer support team. After encountering an issue with my solar panel, I reached out for help and was met with prompt, professional, and incredibly helpful assistance. Alex from support guided me through troubleshooting steps, providing clear instructions and even diagrams to help diagnose the problem.

When it turned out to be a faulty panel, the company quickly arranged a replacement under warranty. The new panel worked perfectly, charging my Hubi battery as expected. What stood out the most was their commitment to ensuring I had a working solution, even offering DIY repair tips for those comfortable with minor fixes.

The level of customer service I received was outstanding—fast responses, friendly communication, and a genuine effort to resolve my issue. I highly recommend Solar Technology for both their high-quality products and their fantastic after-sales support. Five stars! 🌟🌟🌟🌟🌟

March 21, 2025
Unprompted review
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Reply from Solar Technology International

Hi Simon,

Thank you so much for your kind words! It's fantastic to hear that you had such a great experience with our customer support team, we're really delighted that Alex could help get everything sorted for you.

We really appreciate you taking the time to share your feedback - your recommendation means a lot to us.

If you ever need any further assistance or have any queries in the future, please don't hesitate to reach out.

Thanks again for your support.

Best regards,
The Solar Tech Team.

Rated 5 out of 5 stars

New Leisure battery, older version MPPT Pro…

About to change my leisure battery and wanted to ensure I understood the new MPPT pro App and what the controller was doing and how I could access it (installed 2019). Dropped an Email to Solar Tech and the got an extensive and helpful reply (same day) from Alex in the support office. I followed this up with another question and got the same prompt and helpful response. First class service. Thank you

March 20, 2025
Unprompted review
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Reply from Solar Technology International

Hi George, Thank you so much for your kind words! We're delighted to hear that Alex was able to provide the support you needed. We always aim to offer first-class service, so hearing that you had such a positive experience really means alot to us. If there is ever anything we can do to help with in the future, please don't hesitate to get in contact.

Rated 5 out of 5 stars

Caravan fitted solar

The solar is fitted to my Coachman 665 caravan, it’s out of warranty but the service I had from Alex and the team was exemplary, I couldn’t connect via Bluetooth, Alex gave me options via Email and links to their help line, still no joy so it was agreed, at no cost, just postage, to send the controller back for inspection. Sent it on the Monday, had a call pm on the Tuesday, faulty Bluetooth module, £20 to repair, paid over the phone, unit arrived pm on the Wednesday….perfect, fantastic service and everyone I dealt with was exceptional, would not hesitate in recommending. Colin

October 21, 2024
Unprompted review
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Reply from Solar Technology International

Thank you, Colin, for such lovely feedback. It is really lovely to hear that Alex and the team were able to help and get everything sorted so quickly. We strive to provide helpful and efficient service, so it's lovely for us to get feedback like this. If you ever need anything in the future, we’re always happy to help!

Rated 5 out of 5 stars

Alex was super helpful

Alex was super helpful, we didn’t even buy anything from them, was just looking for advice on the equipment and nothing was too much trouble, even emailed me documents. Highly recommend

September 5, 2024
Unprompted review
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Reply from Solar Technology International

Hi there, thank you for your kind words, and for taking the time to write this review. We're delighted to hear that Alex was able to assist you, even if you weren’t making a purchase. We believe in providing helpful and knowledgeable support to everyone, so it's really great to know you had a positive experience. If you ever need any more advice, don’t hesitate to reach out to us.

Rated 5 out of 5 stars

TV socket no power, effecting the solar output.

Although had my solar system fitted 6 years problem which effected the output.
Asking for advice Alex gave me the answers I needed to check out the system once I cured the initial problem.
Thanks for your assistance and impressed that you were so willing to help after 6 years.

August 28, 2024
Unprompted review
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Reply from Solar Technology International

Hi Simon, Thank you for your kind words. We're always happy to help, no matter how long it's been since your system was installed. It's great to hear that Alex was able to provide the guidance you needed to resolve the issue. If you ever need any further assistance, please don't hesitate to reach out. Best regards, The Solar Tech Team.

Rated 5 out of 5 stars

Highly recommend

Fantastic customer service and technical advice, couldn’t do enough to help me with the questions that I had on arena lights and Hubi kits for my stables. Easy to purchase and good quality products.

August 20, 2024
Unprompted review
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Reply from Solar Technology International

Hi Caitlin, thank you very much for this wonderful feedback! We are so pleased to hear that you found our customer service and tech advice helpful. It’s also great to know you had a smooth purchasing experience and are happy with the quality of our products. If you ever need any further assistance, we’re always here to help. Wishing you all the best with your arena lights and Hubi kits :)

Rated 5 out of 5 stars

First-class technical support

First-class technical support (thank you, Alex) regarding my email enquiries into improving my mobile leisure solar panel system's efficiency. Professional, concise and detailed advice throughout. Highly recommended.

July 8, 2024
Unprompted review
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Reply from Solar Technology International

Hi there, thank you very much for your recommendation and kind words. We are thrilled to hear that Alex provided the detailed and professional support that you needed to improve your solar panel system's efficiency. If you ever have any more questions, don't hesitate to reach out!

Rated 5 out of 5 stars

Highly recommend Alex

Alex provided me with all the information I needed, professional, knowledgeable, patient delivery at a level and pace appropriate to me….someone with very little knowledge and experience. Highly recommended.

June 26, 2024
Unprompted review
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Reply from Solar Technology International

Hi PB, thank you for your feedback. We really appreciate it, and we're also delighted to hear that Alex was able to provide the information you needed. We always strive to offer clear and knowledgeable support, so it's great to know that you had a positive experience. If you ever need further assistance, we're here to help!

Rated 5 out of 5 stars

Very helpful and technically…

Very helpful and technically knowledgeable support.

June 4, 2024
Unprompted review
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Reply from Solar Technology International

Thank you very much for your review Rob, it is very much appreciated by the team

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