Snov.io Reviews 1,326

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform's ease of use, powerful lead generation capabilities, and effective email outreach tools. Consumers highlight the platform as a comprehensive solution for sales and marketing needs, appreciating its ability to streamline workflows and improve campaign results. People find the automation features and Chrome extension particularly valuable for saving time and boosting efficiency. The exceptional customer service receives frequent mentions, with reviewers noting the team's responsiveness, helpfulness, and dedication to ensuring users get the most out of the platform. Reviewers appreciate the support team's expertise and quick, professional guidance, emphasizing their commitment to customer success. Consumers value the clear explanations, personalized recommendations, and overall friendly and efficient support provided by the company.

Based on these reviews

Rated 5 out of 5 stars

I had a really great experience with snov.io and Valeria as my account manager. Very helpful and patient. Explained things very well and could answer all my questions. I just started my journey with s... See more

Rated 5 out of 5 stars

I am new to email automation world and thanks to Valeriia from Snovio team, my first call with her helped me understand lot of details. I look forward to receive similar support from the team in order... See more

Rated 5 out of 5 stars

I had the pleasure to have an onboarding call with Valeriia. She explained very well what I needed to know, proposed solutions and professionnaly reply to all the questions. So far the software and th... See more

Rated 5 out of 5 stars

Daniela was very friendly and super helpful throughout the onboarding. She guided me step by step, explained everything clearly, and made sure I understood properly. Really appreciate her support, it... See more

Company replied

Rated 3 out of 5 stars

Pros - Amazing customer support - Inbox warmup tool is fantastic - Excellent user interface - Campaign creation is intuitive and well built - Lots of statistic tracking Cons - Email writin... See more

Rated 4 out of 5 stars

Brilliant tool for businesses and their customer support is amazing as well. Haven’t had any problems so far and really enjoy doing my email campaigns now. Definitely recommend.

Rated 5 out of 5 stars

The Snov.io team is doing it all right. The product is far superior to the competition - domain monitoring tools, delivery, reliable reporting. They also don’t charge you more for features like CRM... See more

Rated 5 out of 5 stars

I’ve been using Snov.io for lead generation, cold outreach, email verification, and drip campaigns — and I couldn’t be more satisfied. The platform is intuitive, everything is easy to read, navi... See more

Rated 5 out of 5 stars

Hiya all! Wow - Natalia has worlds of patience dealing with me. Lol. I felt squeamish to ask questions, really learn the ways of snovio. There's a learning curve to this. I understand. The whole team... See more

Rated 4 out of 5 stars

Snov.io is like the trusty sidekick every marketer needs for lead generation and email outreach. With its powerful email finder and verifier, you’ll feel like a detective uncovering the perfect leads,... See more

Company replied

Rated 5 out of 5 stars

Really great customer service from this company. Support chat available 24/7 and if you get greg on the other end he's gonna have all your problems solved in 30 seconds flat. Great email marke... See more

Company replied

Rated 5 out of 5 stars

I've been using Snov.io for my business, and the experience has been nothing short of amazing. Their platform offers powerful tools for lead generation and email outreach, but what truly stands out is... See more

Rated 5 out of 5 stars

Snov.io helps me find leads and their contacts, verify email addresses, and segment prospect lists. I can move leads through the CRM sales pipeline. The platform tracks overall email deliverability ra... See more

Company replied

Rated 5 out of 5 stars

Alina from Snov.io is always an immense help. This time I faced an extremely perplexing technical problem related to DKIM records and email deliverability. We're still working to solve it but she... See more

Rated 5 out of 5 stars

Snov.io has been a game-changer for my lead generation and email outreach. The platform is easy to use, with powerful tools for finding and verifying emails that have improved my campaign results and... See more

Company replied

Rated 5 out of 5 stars

Snov.io is a great product and a true one-stop shop for all my sales and outreach needs. It offers everything I need in one platform: powerful lead prospecting tools, a reliable email verifier,... See more

Rated 5 out of 5 stars

I have been recommending Snov.io (the Chrome extension) for two years now as a wonderful marketing tool to scrape emails. But the platform can do so much more. Leads, CRM, Marketing Campaign automatio... See more

Rated 4 out of 5 stars

It has helped us lot in our sales strategy right from leads generation to having the email campaigns and also the CRM it has works well with our industry processes augmenting all the tasks in a singl... See more

Rated 5 out of 5 stars

I've been using Snovio at several workplaces for 7+ years throughout my career. It's great to see how their platform keeps pace with industry developments and adds useful features. Never felt the... See more

Company replied

Rated 5 out of 5 stars

I’m currently working with Valeriia and she’s very precise and helpful. Had several calls with her and different email exchanges, she always replied to questions supporting also on warm up email setti... See more

Company replied

Rated 5 out of 5 stars

Daniela is outstanding. She is always available to answer questions and give us guidance and is happy to meet with us on a regular basis. This has been really valuable to me and my team in getting t... See more

Company replied

Rated 5 out of 5 stars

Was facing a roadblock around plans & credits. But chatting with Fernando, one of their support, helps me decide what to do next. He even gave me some recommendations on 3rd party tool that can be use... See more

Company replied

Rated 5 out of 5 stars

Snovio is a good alternative to other CRMs due to flexibility of being able to run both LinkedIN and email campaigns. Cold open rates are higher than other platforms. Yay!

Company replied

Rated 5 out of 5 stars

It was a great find to have all the needed tools available on one platform. Big thank you to Daniela for leading our team through the whole process of onboarding - she made it easy and clear for us ho... See more

Company replied

Rated 5 out of 5 stars

I am new in the Reach-out business, but Snov.io and the service they offer fits perfectly for me. I am happy to have found this solution.

Rated 5 out of 5 stars

Fernando at snov.io continues to be patient with me and helps so much. He explains things so I understand the tech easily. I had trouble understanding the software and I reached out for help. Things w... See more

Company replied

Rated 5 out of 5 stars

I had my first call with customer service. She helped me improve my snov account in order to have better results from campains.

Rated 5 out of 5 stars

Exceptionally good support for a solid product. I got everything set up super quickly and it just works.

Rated 5 out of 5 stars

Snov.io customer onboarding was made smooth with the help of Valeria. Despite the limited time, she resolved all my doubts and provided answers to all the questions that I raised and helped me with th... See more

Rated 5 out of 5 stars

We had a great Onboarding experience with Daniela Mitsitsei, and would highly recommend having her onboard for the set up and initial execution journey. What stood out for us was the guidance with c... See more

Rated 5 out of 5 stars

Valeriia was the onboarding partner for us. She was very friendly, understanding and thorough with the explanations on how the platform works. The interaction has made us positive about our journey wi... See more

Rated 5 out of 5 stars

A company providing services should always be measured on do they live up to the promises they make before you become a customer - SNOV.io so far has passed that test. In particular their manager Ser... See more

Rated 5 out of 5 stars

Valeria was very kind and helpful. She answered all of our questions and prepared a plan with us for the next steps. Can't wait to work with her again !

Rated 5 out of 5 stars

What I like about snov.io is 3 things: A simple, clean app that manages something quite technical. Excellent customer service: quick and specific responses and mostly that when I have set up my email... See more

Rated 5 out of 5 stars

My Snov.io onboarding was amazing. Heros, the guy responsible for it, is a phenomenal professional. He demonstrated deep product knowledge, exceptional clarity in his explanations, and great pati... See more

Rated 5 out of 5 stars

It's a great tool, but what really makes it stand out is the uncompromising, unbelievable support. Especially Yehor and Anna. I'm writing this at 00:26 at night, and I was just able to get thing... See more

Rated 5 out of 5 stars

I've always enjoyed using snov.io...plenty of brilliant features, the platform is easy to use and they're always updating. Great support staff too, especially Fernando - he answered all my questions a... See more

Rated 5 out of 5 stars

I recently had a consultation with a Snov.io specialist and was very impressed. The expert provided a detailed explanation of how to make the most of the platform for contact discovery, email ve... See more

Rated 4 out of 5 stars

Overall Very Good. The email warmup, user interface, campaign builder are all top of class. The customer service as well is absolutely amazing you can get someone in a chat to help you in... See more

Rated 5 out of 5 stars

VERY IMPRESSIVE. Excellent features, excellent fast customer support, intuitive UI. The email warmup, campaign designs, lead finding and verification all work beautifully. This really is the c... See more

We perform checks on reviews


Company details

  1. CRM Provider
  2. Business Development Service

Written by the company

Launch your business to new heights with Snov.io sales engagement. More positive replies, more meetings, and more closed deals – with no extra manual work. Growing revenue for everyone from solopreneurs to enterprises!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great Experiences

I had a really great experience with snov.io and Valeria as my account manager. Very helpful and patient. Explained things very well and could answer all my questions. I just started my journey with snov.io but i have tested many other tools. The overall experience and customer support is awesome!

October 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Valeriia was the onboarding partner for…

Valeriia was the onboarding partner for us. She was very friendly, understanding and thorough with the explanations on how the platform works. The interaction has made us positive about our journey with Snov.io going forward.

October 22, 2025
Unprompted review
Rated 3 out of 5 stars

There Are Pros And Cons

Pros
- Amazing customer support
- Inbox warmup tool is fantastic
- Excellent user interface
- Campaign creation is intuitive and well built
- Lots of statistic tracking

Cons
- Email writing studio is not very good
- I've had glitches of the software just completely deleting entirely finished email templates that took me A LOT of time.
- The lead finder is very inefficient and will return on average 25% useless leads. I have numerous lists of targeted lead searches for specific industries and the average per list is 25% of the used, verified leads are unusable. They refuse to acknowledge this and will not give more credits to accommodate.
- Expensive given the above cons listed this product would be more appropriately priced at around 60% of its current price.

October 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great onboarding experience

I had the pleasure to have an onboarding call with Valeriia. She explained very well what I needed to know, proposed solutions and professionnaly reply to all the questions. So far the software and the company look great. Thank you!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Insightful and Practical Consultation with Snov.io Specialist

I recently had a consultation with a Snov.io specialist and was very impressed. The expert provided a detailed explanation of how to make the most of the platform for contact discovery, email verification, and automation of outreach campaigns.

What I especially appreciated was that the specialist didn’t just answer my questions — they analyzed my specific case and gave practical, personalized recommendations on how to build email sequences, improve deliverability, and segment the database effectively.

The communication was professional, clear, and friendly. After the consultation, I had a much better understanding of how to integrate Snov.io into my workflow and get the most out of its tools.

I highly recommend this consultation to anyone who wants to quickly learn the platform and achieve real results!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

My Snov.io onboarding was amazing

My Snov.io onboarding was amazing. Heros, the guy responsible for it, is a phenomenal professional.

He demonstrated deep product knowledge, exceptional clarity in his explanations, and great patience, which made the entire experience both efficient and enjoyable. Heros is a tremendous asset to the team!

October 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I am new to email automation world and…

I am new to email automation world and thanks to Valeriia from Snovio team, my first call with her helped me understand lot of details. I look forward to receive similar support from the team in order to make the best utilization of the platform

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Warning! Account suspended immediately after payment!

I registered, paid, and set up everything – only to have my account instantly suspended right after payment. I wasn’t even able to use the service at all! Despite providing all my information and payment proof, they locked me out due to so-called “suspicious activity.” Complete waste of time and money. Very disappointing and untrustworthy experience!

October 16, 2025
Unprompted review
Snov.io logo

Reply from Snov.io

Hello!

We're truly sorry to hear about your experience and understand how frustrating it must have been to have your account suspended right after registration and payment.

Please note that account reviews and temporary suspensions are part of our platform’s security and compliance procedures. These processes are in place to protect our users, ensure transaction integrity, and prevent unauthorized activity. In some cases, accounts may be flagged automatically when specific patterns or details require additional verification.

Every case is carefully reviewed by our Risk Team to make sure decisions are fair, transparent, and in line with our security policies.

Our goal is always to provide a reliable and secure experience for every user. If you'd like to review your account or discuss your case in more detail, please don’t hesitate to reach out to our support team via live chat or email at help@snov.io.

Advertisement
Rated 4 out of 5 stars

Overall Very Good.

Overall Very Good.

The email warmup, user interface, campaign builder are all top of class. The customer service as well is absolutely amazing you can get someone in a chat to help you in five minutes or less always.

The one area that needs to be improved is the AI studio. At first glance it appears like what you want but after some use and gaining a greater understanding of optimal email marketing it does fall short, particularly in two areas;

1. It does not optimize for email length and almost always produces cold emails that are above the ideal 130 word maximum.

2. It has virtually no options for creating follow up emails. The emails are always designed and worded as initial outreach. Relying heavily on human editing to give them continuity.

It is far better to have a third party AI that you can train to write the the emails, then import them over to the campaign builder.

Devs if you read this and implement fixes for my feedback this is easily five star software.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam service

This is a scam service , its very intentionally designed bad and the language used is to mislead, you cant get for instance unlimited emails, they charge you a credit for nearly everything you click on and its token based to extract as much money out of you as possible waist of money and time and is useless. Avoid at all costs.

October 3, 2025
Unprompted review
Snov.io logo

Reply from Snov.io

Hi!

We’re sorry to hear that your experience didn’t meet expectations, and we truly appreciate you taking the time to share your feedback.

Our intention is never to mislead, and we strive to be as transparent as possible about how our credit system works. That said, if anything felt unclear or unfair, we’d really like the opportunity to understand what happened and see how we can make it right.

Snov.io follows a transparent pricing model, and all credit charges are clearly outlined on our website and within your account dashboard. We also encourage users to review our Privacy Policy (https://snov.io/privacy-policy) and Terms and Conditions (https://snov.io/t_and_c), which explain in detail how data is handled and how credits are used across different features.

If you have any concerns or would like to review your account activity, please don’t hesitate to reach out to our support team via live chat or email at help@snov.io

We’re here to help.

Advertisement
Rated 5 out of 5 stars

Never felt the need to search for alternatives

I've been using Snovio at several workplaces for 7+ years throughout my career. It's great to see how their platform keeps pace with industry developments and adds useful features. Never felt the need to search for alternatives.

Recently, I also had an opportunity to go through the full onboarding process for the startup project I am currently building. The experience surfaced some inefficiencies in communication between their Sales and Implementation teams, but nothing critical. The call with Yuliia Zotikova regarding account setup and LinkedIn automation was super-helpful.

I would give 4.5 stars if the platform allowed.
Good job, Snovio! Keep moving and improving.

September 23, 2025
Unprompted review
Snov.io logo

Reply from Snov.io

7+ years together — that’s amazing 🙌

Thanks for the trust and kind words. We’ll share your feedback with the team and keep working on making the Sales–Implementation flow smoother. So glad Yuliia could help out, she’ll love to hear this 💜

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look