I had a really great experience with snov.io and Valeria as my account manager. Very helpful and patient. Explained things very well and could answer all my questions. I just started my journey with s... See more
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Launch your business to new heights with Snov.io sales engagement. More positive replies, more meetings, and more closed deals – with no extra manual work. Growing revenue for everyone from solopreneurs to enterprises!
Contact info
Chernihiv, Ukraine
- help@snov.io
- snov.io
Replied to 100% of negative reviews
Typically replies within 1 week
Great Experiences
I had a really great experience with snov.io and Valeria as my account manager. Very helpful and patient. Explained things very well and could answer all my questions. I just started my journey with snov.io but i have tested many other tools. The overall experience and customer support is awesome!
This is the best customer service
This is the best customer service, real people, no bots. It is the best and the reason I stay.
Valeriia was the onboarding partner for…
Valeriia was the onboarding partner for us. She was very friendly, understanding and thorough with the explanations on how the platform works. The interaction has made us positive about our journey with Snov.io going forward.
There Are Pros And Cons
Pros
- Amazing customer support
- Inbox warmup tool is fantastic
- Excellent user interface
- Campaign creation is intuitive and well built
- Lots of statistic tracking
Cons
- Email writing studio is not very good
- I've had glitches of the software just completely deleting entirely finished email templates that took me A LOT of time.
- The lead finder is very inefficient and will return on average 25% useless leads. I have numerous lists of targeted lead searches for specific industries and the average per list is 25% of the used, verified leads are unusable. They refuse to acknowledge this and will not give more credits to accommodate.
- Expensive given the above cons listed this product would be more appropriately priced at around 60% of its current price.
Brilliant tool for businesses and their…
Brilliant tool for businesses and their customer support is amazing as well. Haven’t had any problems so far and really enjoy doing my email campaigns now. Definitely recommend.
Great onboarding experience
I had the pleasure to have an onboarding call with Valeriia. She explained very well what I needed to know, proposed solutions and professionnaly reply to all the questions. So far the software and the company look great. Thank you!
Highly Insightful and Practical Consultation with Snov.io Specialist
I recently had a consultation with a Snov.io specialist and was very impressed. The expert provided a detailed explanation of how to make the most of the platform for contact discovery, email verification, and automation of outreach campaigns.
What I especially appreciated was that the specialist didn’t just answer my questions — they analyzed my specific case and gave practical, personalized recommendations on how to build email sequences, improve deliverability, and segment the database effectively.
The communication was professional, clear, and friendly. After the consultation, I had a much better understanding of how to integrate Snov.io into my workflow and get the most out of its tools.
I highly recommend this consultation to anyone who wants to quickly learn the platform and achieve real results!
The customer support response is fast...
The customer support response is fast and the issue was fixed instantly!
My Snov.io onboarding was amazing
My Snov.io onboarding was amazing. Heros, the guy responsible for it, is a phenomenal professional.
He demonstrated deep product knowledge, exceptional clarity in his explanations, and great patience, which made the entire experience both efficient and enjoyable. Heros is a tremendous asset to the team!
I am new to email automation world and…
I am new to email automation world and thanks to Valeriia from Snovio team, my first call with her helped me understand lot of details. I look forward to receive similar support from the team in order to make the best utilization of the platform
Fernando was very helpful when there was an issue
Fernando was very helpful when there was a glitch with Snovio. It was a very good experience.
Warning! Account suspended immediately after payment!
I registered, paid, and set up everything – only to have my account instantly suspended right after payment. I wasn’t even able to use the service at all! Despite providing all my information and payment proof, they locked me out due to so-called “suspicious activity.” Complete waste of time and money. Very disappointing and untrustworthy experience!

Reply from Snov.io
The Swiss-Army-Knive for Reach-out Campaigning
I am new in the Reach-out business, but Snov.io and the service they offer fits perfectly for me. I am happy to have found this solution.
Overall Very Good.
Overall Very Good.
The email warmup, user interface, campaign builder are all top of class. The customer service as well is absolutely amazing you can get someone in a chat to help you in five minutes or less always.
The one area that needs to be improved is the AI studio. At first glance it appears like what you want but after some use and gaining a greater understanding of optimal email marketing it does fall short, particularly in two areas;
1. It does not optimize for email length and almost always produces cold emails that are above the ideal 130 word maximum.
2. It has virtually no options for creating follow up emails. The emails are always designed and worded as initial outreach. Relying heavily on human editing to give them continuity.
It is far better to have a third party AI that you can train to write the the emails, then import them over to the campaign builder.
Devs if you read this and implement fixes for my feedback this is easily five star software.
Fast and helpful customer service
This is a scam service
This is a scam service , its very intentionally designed bad and the language used is to mislead, you cant get for instance unlimited emails, they charge you a credit for nearly everything you click on and its token based to extract as much money out of you as possible waist of money and time and is useless. Avoid at all costs.

Reply from Snov.io
thanks for help
I had my first call with customer…
I had my first call with customer service. She helped me improve my snov account in order to have better results from campains.
Very good onboarding
Valeria was very kind and helpful. She answered all of our questions and prepared a plan with us for the next steps. Can't wait to work with her again !
Never felt the need to search for alternatives
I've been using Snovio at several workplaces for 7+ years throughout my career. It's great to see how their platform keeps pace with industry developments and adds useful features. Never felt the need to search for alternatives.
Recently, I also had an opportunity to go through the full onboarding process for the startup project I am currently building. The experience surfaced some inefficiencies in communication between their Sales and Implementation teams, but nothing critical. The call with Yuliia Zotikova regarding account setup and LinkedIn automation was super-helpful.
I would give 4.5 stars if the platform allowed.
Good job, Snovio! Keep moving and improving.

Reply from Snov.io
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