Smelltoimpress Reviews 343

After my previous one star review Pete got in touch with me, he apologised (more than once) and sent me a much larger sample than my original order was for, which arrived very quickly.
So although I was disappointed previously I can’t fault the customer service in quickly rectifying the problem. Thank you.

It’s my second order from this company and I never had any problems. All packages are delivered on time. Samples smells good.

Perfume didnt smell anything like intended perfume
Returned it using their return process which generated a return label.
They claimed they didnt receive it despite having proof of postage it was delivered and wouldnt refund money!

Theyve now replied to this review with absolute lies. I sent proof of return and delivery to them and all they said is to ask evri where they had returned it to. Absolutely ridiculous!!! DO NOT BUY FROM THIS COMPANY. Crap products and even worse customer service

Update: got a response from customer service, who sent a replacement for the faulty item and a free sample with speedy shipping.

I was sent a half empty sample and then ignored by customer service when I complained. I ordered three official samples from smell to impress, including a 2ml of "ylang in gold". Firstly, the order took nearly 2 weeks to arrive (12 days exactly) despite saying it would be sent by first class post. Then when I received and opened the package, I found the ylang in gold sample was literally half empty. The two other samples I ordered were both also 2ml, and it was clear the ylang in gold sample contained less liquid. I sent an email the same day (13th February) with photographic proof and asking for a refund of the ylang in gold sample. I got no answer, so sent another email on morning of 19th February and still have not received a response. Although 2/3 samples were okay, I wouldn't order from here again - they've sold me a used sample as BNIB and then ignored my complaint. Better to just use a trusted decant site.

I needed my order quickly and wasn’t sure it would arrive in time - but Pete made it happen!
Fast delivery, great service, and authentic perfumes.

Arrived on time, excellent packaging, I love being able to try out small sample sizes of designer fragrances before splashing out. Reasonably priced and I can pop it into my handbag and go. I'm grateful for the polite service and fast delivery.

Clive Christian’s Town & Country is nothing short of a masterpiece. From the moment I sprayed it, the scent captivated everyone around me. It exudes an air of sophistication and timeless elegance, perfectly balancing fresh citrusy top notes with warm, woody undertones. The composition is both refined and charismatic, effortlessly commanding attention.

Wherever I went, people stopped me to ask, “What are you wearing?” It’s the kind of fragrance that leaves a lasting impression, making you feel confident and distinguished. If you’re looking for a scent that embodies luxury and turns heads, Town & Country is unparalleled.

Placed my order and although the system didn't send me an email notification the perfume was delivered within 2 days royal mail tracked and signed for, great service many thanks much appreciated, will use you again

I found the niche men's perfumes I wanted and the original samples as well which is even better, with card envelope.
The other good thing with this site is they give you the option of making an offer of you think the price they are quoting is too much.
I gave them an offer £2 less than what my perfumes were listed for and all my offers were accepted.
So I'm very happy with this.

They blocked me on what's app after I ask them what is the status of my order. The order didn't arrive, and 2 weeks has past already, they don t answering my emails. At least they took my money, that they did. This website is a scam

I couldn't recommend them enough, there are a lot of companies claiming to do the same but they don't.

A big variety of fragrances very easy to use good customer service prompt delivery overall very pleased.

I purchased from them back in 2022, and more samples in 2024. They are pretty good for sampling and comparing before deciding to splurge on a full-size bottle, I also use them for travels.

Did not encounter any problems with shipping and dispatching, items were well-packed too.

Great products and fast delivery. Very impressed and would highly recommend 👌🏻

Used these over the years, great service quick turn around. Exactly what you want when you wan to try a scent but not have to buy a full bottle to do so! Will always use these again.

Awful website they are scammers I didn’t receive my parcel and I complained they make excuses and didn’t give me money back and there is no parcel they just take money from account

I wanted a particular perfume but it wasn’t showing on the website. After contacting Smell to Impress, Antonia searched for the sample I wanted, listed it on line and text me several times to let me know what she was doing. WOW! Fantastic service, fast delivery, gorgeous perfume and just an amazing experience. I will only buy my perfumes from smelltoimpress.com from now on. Antonia you are awesome, thank you. 🤩

HI I REALLY DIDNT WANT TO HAVE TO SPEAK TO YOU YET AGAIN ON HERE BUT SEEING AS YOU ARE STILL IGNORING E MAILS YOU GIVE ME NO CHOICE . I HAVE NEVER EVERRR ORDERED FROM YOU BEFORE INFACT IM NEW TO E BAY . THE PERSON YOU ARE REFERRING TO THAT GAVE 1 STAR REVIEW ON THE 10TH OF FEBRUARY THIS YEAR IS CALLED TRACEY HART .... MY NAME IS TRACEY SHAW IF YOU DONT MIND !!!!! HOW DARE YOU TRY AND SAY THAT IVE DONE THIS BEFORE . YOU REALLY ARE DIGGING YOURSELF DEEPER ALL THE TIME AND REALLY SHOWING ME AND EVERYONE ON HERE YOUR TRUE COLOURS . GET YOUR FACTS RIGHT BEFORE YOU ACCUSE SOMEONE OF SOMETHING THEY HAVNT DONE . I REALLY DONT WISH TO SPEAK TO YOU AGAIN TWICE HAS BEEN TOO MUCH !!!!!!!!!

I use this site often to order clive christian samples among others & have always received a great service prices are really good & great communication from the customer service team. Highly recommended