Sincere Sally Reviews 492

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and style of the clothing and jewelry. Consumers highlight the comfort and fashionable design of the items, noting that they match the online photos and descriptions accurately. People also appreciate the fast shipping, even during the pandemic, and the careful packaging. Many reviewers mention the excellent customer service, with staff being responsive, helpful, and quick to resolve any issues. The brand's items are considered trendy and unique, with many customers expressing their intention to repurchase. Overall, reviewers are happy with their purchases and the company's service.

Based on these reviews

Rated 5 out of 5 stars

This company provides beautiful, trendy, yet affordable jewelry that really elevates any look. My pieces came fast in the mail, and when I opened them, I instantly fell in love. I usually don’t wear b... See more

Rated 5 out of 5 stars

As soon as I received the package I knew the quality was going to be amazing! It just doesn’t come with the jewelry but also a cleaning cloth, I mean such a plus! Jewelry was absolutely great quality... See more

Rated 5 out of 5 stars

As a brand ambassador for a few companies, I find that being apart of Sincere Sally’s team is the best one. They truly have amazing clothes that are true to size and have amazing material. They’re sup... See more

Rated 5 out of 5 stars

I absolutely love my bather. It’s by far my new favourite and the size fit perfectly. I was a little nervous ordering from an instagram site again since a previous time only half my order showed... See more

Rated 5 out of 5 stars

I AM IN LOVE 😍 Everything was beautifully packaged, I got my order extremely fast despite the delay in shipping lately, and the products were simply fantastic. I wore the black chiffon dress and one... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this brand as it does not disappoint in material nor appearance. I ordered pants with a shiny appearance and a white collared dress that fits just as the size design said it would. D... See more

Rated 5 out of 5 stars

To say the least I am super excited and thoroughly impressed with the quality of each individual article. Many companies have reached out to me to be a Brand Ambassador for them, but it has never... See more

Rated 5 out of 5 stars

At first when I was approached by the sincere Sally team I was concerned about the legitimacy. I read some reviews and feel I was sent mixed messages about what to expect. I took the risk and have not... See more

Company replied

Rated 5 out of 5 stars

I really love being a brand ambassador for this beautiful clothing company! They have a variety of affordable, good quality, and well fitting and flattering clothes for all sizes. Cant wait yo order... See more

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Rated 5 out of 5 stars
Invited

I had a lot of issues with my delivery due to COVID but the customer service team was really helpful and kept me updated every step of the way. My parcel finally arrived and I am very impressed with t... See more

Company replied

Rated 5 out of 5 stars

I really love Sinceresally!!! I totally love the jewelry because it is high-quality and comes in super good condition, The packaging is super cute and have quality! let's talk about it has all the spe... See more

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Rated 5 out of 5 stars

I received my first order this week - which was a bikini two piece set. Usually I can never get a good fit for my petite frame, and I was so impressed with how well this fit me! It was like a made to... See more

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Rated 4 out of 5 stars

Super cute clothing and great customer service. If you have an inquiry they will get back to you in a timely manner and will solve whatever problem you are experiencing. I love my jacket I purchased a... See more

Rated 5 out of 5 stars

SincereSally is the best jewelry company I have encountered! The pieces are absolutely breathtaking I have never taken of the necklace I received and nothing has happened. They are truly a gem in the... See more

Rated 5 out of 5 stars

I loved it! All the ornaments looks exactly how they were described and photographed on the website. Quality looks great with amazing finishing. The crystals shines so good and definitely adds allegia... See more

Rated 4 out of 5 stars

Absolutely loving my clothes, the quality is extremely good and worth it. The support team was on point the service has been by far the best that I have received, they really strive for customer sat... See more

Rated 5 out of 5 stars

I went to order some clothing this afternoon from Sincere Sally. I used my paypal which had my old address in the US and it automatically went through to the completion page. I got the confirmation em... See more

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Rated 5 out of 5 stars

I bought a winter hat (very warm and beautiful), small bag (very stylish), a dress (that is the same like in the picture) and a necklace. The quality is good, matches with the photos on the site, wit... See more

Rated 4 out of 5 stars

I am a brand ambassador for SincereSally.com. Some of the products are great quality and some are not. They are an Australian company but the shipments come from China. This explains the different qua... See more

Rated 5 out of 5 stars

I ordered a pair of earrings and I am blown away by the quality of them. Will definitely be ordering more pieces in the future, and the customer service is amazing! Would recommend, so trustworthy x

Rated 4 out of 5 stars

I really enjoyed the Lineisy Layered Necklace along with the Darcy Paintsuit. The Amber Crop and Shorts Set was very comfortable but material shrunk easily in washing machine. Thank you!

Company replied

Rated 5 out of 5 stars

I purchased a top from Sinceresally and absolutely loved it! The material is comfortable and their clothes are very stylish. I was able to easily style the top with both a dressy and casual look and r... See more

Rated 5 out of 5 stars

I am the type of person to buy my jewelry in person, however I do think Sincere Sally is an exception to my rule! I love every piece I received from them. Nothing feels cheap and everything looks so e... See more

Rated 5 out of 5 stars

Not only did they send me 5 products to review for free. But they sent them to me within a week! The quality is so sturdy but delicate. Love how they packaged the boxes in a sweet gift box with care i... See more

Rated 5 out of 5 stars

Great shop! I’m really obsessed with the style of their clothes💖 They have such a great service and really fast delivery 👌 Even considering the current pandemic situation I’ve got my parcel really f... See more

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Rated 4 out of 5 stars

During COVID my package still came in a timely manner. They messaged me my package tracking info and it got here in a decent time and I’m located in the USA. Love my velvet set super comfy and cute!

Company replied

Rated 5 out of 5 stars

SincereSally is an amazing jewelry company! The pieces are absolutely gorgeous. I’ve already got so many compliments on their jewelry. They have pieces for everyone. They are truly a gem in the jewelr... See more

Rated 5 out of 5 stars

Not only did the order come in a timely manner but i absolutely love my fidget ring! While I did have to Google to accurately size my finger, the ring fits so well and isn’t too loose or too tight.

Rated 5 out of 5 stars

I ordered a "Lana Singlet" top and I'm completely in love with it. The shipment arrived on time (3 weeks), but I'm pretty sure that if it wasn't for the snow in my city, it would've been faster. Very... See more

Rated 5 out of 5 stars

let’s start off with the shipping. it’s took up to TOPS 2 weeks for my clothes to arrive even with things being slowed down from covid! i find it was really fast to wait on these fantastic clothes. t... See more

Company replied

Rated 5 out of 5 stars

If I had another stimulus check, I’d spend it all at this store. Top-notch customer service, soft material and impeccable style. Can’t get enough!

Rated 5 out of 5 stars

Best jewelry I have received from any online company! High quality pieces that are all beautiful!🤍 Will forever purchase from them!

Rated 5 out of 5 stars

I just love the Sincere Sally clothing. The clothes that I have purchased have all fit great and are very comfortable. Some of them have become my go-to staples in my closet. The clothes arrived prett... See more

Rated 5 out of 5 stars

I’m very happy with my purchase I liked how everything fits and looks I also think it was true to size I followed the size guide and it helped me pick out my size just right

Rated 5 out of 5 stars

I ordered a dress from Sincere Sally and was not completely satisfied with the product, and they gave me a full refund even though it was a discounted product. I really appreciate their excellent cust... See more

Company replied

Rated 5 out of 5 stars

I really enjoy being a brand ambassador for this clothing company! They have a variety of affordable, good quality, and well fitting and flattering clothes. Will order again in the future.

Rated 5 out of 5 stars

I love this clothing company ! Their clothing is soooo incredibly trendy and fashionable! Their shipping is fast and definitely worth shopping. Love this company !

Rated 4 out of 5 stars

*Ericka from Sincere Sally have been so helpful especially during this difficult time, they respond daily and have managed to sort out my issue in a matter of a few days. They were apologetic if neces... See more

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Rated 5 out of 5 stars

Hi! I’m new to this merchant but my first experience was great. I got my items pretty quickly. There are fabulous finds and the fit is true to size. Pretty fashionable boutique. Definitely suggest try... See more

Company replied

Rated 5 out of 5 stars

I ordered the most beautiful yellow beret from sincere sally, with next to none packaging and extremely fast delivery! I would definitely reccomend sincere sally to prowling fashionistas out there, th... See more

Rated 5 out of 5 stars

This company is absolutely amazing, super sweet love the clothes, they make me feel so confident. Can’t wait to buy more!!!

Rated 5 out of 5 stars

This company is very responsive and helpful. The clothes are also so adorable. A little bit pricey but very cute! The return policy is a little tough but that’s to be expected with a new growing compa... See more

Rated 5 out of 5 stars

By far one of the best companies I’ve had an experience with!! Their material is so good and they have a great customer service! I will DEFINITELY be a regular customer! I HIGHLY recommend!! ;):)

Rated 5 out of 5 stars

These bikinis are so soft and comfortable too wear, honestly obsessed. So happy too be apart of your team, a brand that truly cares for the quality of their products. Love your work guys, keep making... See more

Company replied

Rated 4 out of 5 stars

Amazing! They have the nicest collection and the clothes actually fit really well. Buy a size bigger than your original size though. Might take a while to come but it’ll be worth the wait! 😃

Rated 5 out of 5 stars

I love my Sincere Sally pieces! The quality is great and they look exactly as pictured. Shipping was fast and the packaging was so cute. I also appreciate how responsive and friendly the team is – the... See more

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Company details

  1. Jewelry Store
  2. Activewear Store
  3. Clothing Store
  4. Swimwear Store
  5. Women's Clothing Store

Written by the company

Sincere Sally was established in 2018 by young aspired fashion and jewellery designers, a brother & sister duo. The brand started as a fashion-forward online store that sold products to make other females feel inspired, empowered, and confident. They soon became one of Australia's fastest growing online brands in 2019. From there, the brand was declared one of the leading online women's fashion labels. We’ve spent these past few years travelling the world to learn about designing jewellery and ethically sourcing materials. After building strong relationships with our suppliers around the world we decided to focus more on helping our Earth and limiting fast fashion. In 2021, Sincere Sally decided to just focus on just selling jewellery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

492 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Timeless Pieces & Amazing Prices

This company provides beautiful, trendy, yet affordable jewelry that really elevates any look. My pieces came fast in the mail, and when I opened them, I instantly fell in love. I usually don’t wear bracelets, but I’ve been wearing my Sincere Sally bracelets almost everyday now. Cannot recommend enough! Love the timeless pieces and the prices.

July 14, 2025
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Rated 1 out of 5 stars

I ordered a size to small so they…

I ordered a size to small so they offered me a replacement for half price. I thought ok, the one in the wrong size got to me no problem so I reordered it in a size 6. TWICE now, in spite of having sent it to my address the first time, they have, in my opinion, intentionally sent my replacement ring to Colorado Springs, Colorado. The first one was sent back to them from there but the second replacement was delivered to that address in Colorado. I HAVE NEVER LIVED IN COLORADO!!!! I sent them an email letting them know that they had once again, sent it to Colorado instead of to me and have not received any response from them yet. Also, I gave the original ring to my daughter and she sent me pictures of how it's already tarnished. They are very cheaply made and just not worth the money or the aggravation.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Sincere Sally pieces

I love my Sincere Sally pieces! The quality is great and they look exactly as pictured. Shipping was fast and the packaging was so cute. I also appreciate how responsive and friendly the team is – they even reached out to thank me for tagging them in my photo. Overall, I’m very happy with my experience and will definitely shop again!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

As soon as I received the package I…

As soon as I received the package I knew the quality was going to be amazing! It just doesn’t come with the jewelry but also a cleaning cloth, I mean such a plus! Jewelry was absolutely great quality as expected!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Unhappy customer

I wrote my 1st review on June 6th, I finally heard from someone I think her name was Erica. I don’t think she read my email because all she mentioned was the tracking and that it showed it has been delivered!! I have sent several emails but no response except the automated one!!! I’m so tired of this company, they aren’t who they say they are!! Not happy at all!!!

June 2, 2025
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Rated 1 out of 5 stars

Horrible customer service.

Well I’ve been trying to settle an exchange of a ring since February 22,2025. Set numerous emails the last few weeks and they don’t even respond. I’m guessing the positive reviews are people that didn’t have to deal with Sincere Susan’s “customer service”. They got your money and want more if you have to exchange for any reason. Horrible people.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would.the ring I received looks absolutely nothing like the one pictured.no shine whatsoever,just a dull piece of glass.and now I'm catching hell trying to get a refund.they offered me 60% off for another piece of jewelry,like I'd order from them again.and yes I know it's cubic zirconia,but I have had some beautiful pieces of cubic that actually looked like the real thing.save your money

March 17, 2025
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Rated 5 out of 5 stars

10/10 from start to finish

Not only did they send me 5 products to review for free. But they sent them to me within a week! The quality is so sturdy but delicate. Love how they packaged the boxes in a sweet gift box with care instructions and a small microfiber cleaning cloth! Obsessed from start to finish!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, high-quality pieces. So happy to support a family-owned business, and receive amazing jewellery!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Shop Sincere Sally!

I am the type of person to buy my jewelry in person, however I do think Sincere Sally is an exception to my rule! I love every piece I received from them. Nothing feels cheap and everything looks so elegant. I cannot wait to buy more.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I loved the pieces that I got

I loved the pieces that I got! I wear them everyday and the ordering process was very easy and quick. These are amazing pieces to wear every day and I will definitely order more in the future! 100% happy.

January 16, 2025
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Rated 5 out of 5 stars

I loved it

I loved it! All the ornaments looks exactly how they were described and photographed on the website. Quality looks great with amazing finishing. The crystals shines so good and definitely adds allegiance to the ornaments. I loved all of mine

January 22, 2025
Unprompted review
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