Invited
As of 2/14/20, EZ Texting didn't have a mobile app, but they offer a Send-From-Phone feature that allows users to send a text to their subscribers without logging in to their EZ Texting account. Sen... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Invited
Best pricing out there! Best solutions offered than what's out there! Two things I do wish those, that the website would have a better, more updated UI, and more importantly, if they could offer an iO... See more
Verified
I had a problem with my texts being "reviewed" and not being sent out. Voiced my complaint to support because the texts were so basic of meetings times and cancellations, etc ... and it was remedie... See more
Company replied
Verified
Account was cancelled by me, but payments continue to be taken out of my account.
Company replied
Verified
EZ texting made it simple to try out features and set up a system to send survey links for a technology use research project. Of the alternatives I looked at, EZ texting was the best for allowing me t... See more
Company replied
Verified
Easy to schedule texts and make lists. Interface is readable, simple, and easy to navigate. I never felt confused about what I was doing, the cost of anything, etc. Invoices are easily accessed. I rea... See more
Company replied
Verified
Using EZ Texting has helped us reach a large number of educators, customers and co-workers all at one time! It has saved us so much time and effort thank you!!!
Company replied
Ez texting is a great platform for sending out messages. Very easy to use and at a very affordable price. I had only had one issue with getting my registration approved and they were very kind to work... See more
Company replied
Verified
We use these programs as part of our yearly maintenance routine. Since we only need them twice a year, we have the flexibility to pause the software and pay a small fee to keep our access. This way, o... See more
Company replied
The software is very user friendly. Its support that I have a problem with. I have been using the software for several months until I went to send a message and my account was put on hold. Then screen... See more
Company replied
Verified
What great and simple program to use …we have only been using it now for 4-5 weeks but we love it already …getting nice response rate from our paying customers whom we then send a thank you note to f... See more
Company replied
Verified
I am very happy with EZ-Texting because the interface is very clear to use. Also, their exclusivity means that I am not in violation of the law (which prohibits texting marketing without permission o... See more
Company replied
Verified
The software has worked extremely well for us responding to clients and following up with those who visit our website but don't make a purchase. There were a couple glitches in the beginning, but they... See more
Company replied
Invited
I own a service company that visits hundreds of homes each week. Before eztexting, we emailed customers the day before visiting and still had several that would "forget" or just never knew we were co... See more
Verified
EZ Texting is well priced and does the job. Their customer service - the few times I have had to use it - is outstanding. The options for sending texts are broad enough to handle most any need, an... See more
Company replied
Working with EZ Text has helped transform our business. Our representative has been there every step of the way and continues to be there if/when we have questions. The system is very easy to use, con... See more
Verified
I love this app to quickly get messages to the community, weddings, non profit distributions like food drive, trainings, etc. It’s limitless on the usefulness of this app. I highly recommend this ap... See more
Company replied
Invited
Sold a $1000 dollar product not necessary or useful to our small business start up I cannot Thank Rob the consultant for working with EZ texting enough. As a small business owner with all of the d... See more
Invited
We were wasting so much time calling customers to notify them when products got in. EZ Texting is a great way to communicate with both young and old in a direct and effective way. Plus, we don't have... See more
EZ Texting has been super helpful for us to reach out to customers, especially with being able to automate messages after-hours. The support team is very responsive and helpful whenever we have questi... See more
Works well. I manage a small condominium and EZText is great for sending out periodic alerts like "Snow plow coming, move your cars" to the 12 residents. I'm sure the features would be handy for a l... See more
Invited
I was charged the two months following my cancellation of my subscription in which i had to call and get the money refunded. Then i was not told that even after i canceled my subscription plan that i... See more
Company replied
Verified
The software is amazing. The biggest improvement i would love to see to make it perfect is an app for android. Having to open the browser to check for missed messages can be a pain an easily forgotten... See more
Company replied
Verified
We use eztexting for communicating with our church members. It has been a wonderful way to inform people of announcements, prayer requests, etc WITHOUT the headache of getting bogged down in lengthy... See more
Company replied
Verified
We have been utilizing their services for quite a while now and I must say that I’m impressed. Very easy to use. Highly recommend! EZ Title Pawn Insurers Demorest
Company replied
EZ texting is a SMS/MMS service that is very easy to use, and very affordable. EZ Texting’s service team has promptly answered all questions, and has been invaluable in optimizing our company’s us... See more
Invited
EZ Texting Is Just That, EASY! This has helped our communication with our employees. The employees are happier and like this option so much more than checking their email.
Verified
I use it for one-way updates for a small non-profit. It allows me to put out important information without turning the situation into a chat group with massive responses or opinions
Company replied
Verified
I appreciate how good their Tech Support is making it easier for me to understand how to fully utilize their program. I think their pricing is also fair.
Company replied
Verified
When it works it has been effective however sometimes the texts don't go out on the specified time and that for us is vital t our marketing strategy.
Company replied
Invited
Gets the job done. The user interface could be vastly improved; it seems to have been designed by a software engineer rather than a UX designer.
Verified
EZ Texting is the best option. They are easy to work with and very responsive.
Company replied
Invited
This program is limited in what I can say and the character length in the text, which makes it very hard to get my message out to our association. And the value is not there for the overall cost.
Verified
The App needs work. There is not an unread section of the app so good luck finding messages. Also every time you click to open a message and then back out it takes you back to the very top of the mess... See more
Company replied
Invited
Such an easy app to use. I'm a Campus Pastor at a multi-site church Granite United Church (Salem, NH) and I use it for a variety of different communications.
Verified
I don't like that lately most of my message are held for review. This is a bit frustrating
Company replied
Verified
I still have not received a solution for one of my users. They are unable to use the product and it continues to be “escalated” with no fix and no follow up
Company replied
Invited
Very easy to use. Customer service was excellent and was able to cater our client's needs. Highly recommend. Will definitely use again.
Verified
I love how easy the service is and whenever there is an issues customer service does the best job of helping fix it. The do it quickly too. I love EZtexting!
Company replied
Invited
EZTexting helped keep all attendees at a Conf on the same schedule. Very effective way to communicate to a group of 350 instantly.
Verified
I am so grateful to have found EZ Texting! It is perfect for our business!
Company replied
We're overall pretty happy after switching from ZipWhip who was bought out and discontinued (we loved it BTW so we were not excited to find an alternative). ZipWhip does pretty much the same th... See more
Company replied
Verified
I keep getting notices that many of my frequent members are not receiving the last 2 blogs I created.
Company replied
Invited
Great Service! We can update customers instantaneously about weather conditions that will affect their service. EZ Texting is extremely effective in communicating with customers quickly and as freque... See more
Verified
Great platform. Great options. Easy to use. Confirmation reports are a real plus
Company replied
Verified
I don't like that to send some messages they charge 3x the credits. If we are paying for credits we should only be charged 1 for 1.
Company replied
Verified
This company will work with you in developing a working solution to your texting needs!
Company replied
I have been very pleased with the entire experience! Very easy and clear to use
Company replied
Verified
EZ Texting is an excellent app for anyone looking to streamline their text messaging campaigns. The app is incredibly user-friendly, making it easy to create, send, and manage messages. Its intuitive... See more
Company replied
Company details
- #6 of 7 best companies in Telemarketing Service
- #265 of 305 best companies in Software Company
About EZ Texting
Written by the company
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going.
Secure trusted numbers.
Build attentive audiences.
Craft effective texts.
Start free today.
Contact info
548 Market Street, Suite 44523, 94104, San Francisco , United States
- eztexting.com
3.5
Average
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
EZ Texting is the best option
EZ Texting is the best option. They are easy to work with and very responsive.
October 9, 2025
Reply from EZ Texting
Hi Wendy, Thank you for the feedback! We’re so glad to hear that you find EZ Texting easy to work with and our team is responsive to your needs. Providing reliable service and friendly support is what we strive for every day, so it means a lot to know that’s reflected in your experience. Thanks again for your review.
Verified
EZ Texting is a must!
Using EZ Texting has helped us reach a large number of educators, customers and co-workers all at one time! It has saved us so much time and effort
thank you!!!
October 10, 2025
Reply from EZ Texting
Hi Linda, Thank you for your review! We’re thrilled to hear that EZ Texting has helped you easily reach educators, customers, and co-workers, all while saving time and effort. We are so glad the platform is making a difference for your team!
Verified
EZ texting for research project
EZ texting made it simple to try out features and set up a system to send survey links for a technology use research project. Of the alternatives I looked at, EZ texting was the best for allowing me to use and view the features before I had to complete an FCC application. This made me confident that I was purchasing something that would work for my somewhat unique needs.
October 9, 2025
Reply from EZ Texting
Thank you for your review! We’re so glad to hear that EZ Texting made it easy to explore features and set up your system for survey distribution. We appreciate your trust and are happy EZ Texting has been the right fit for your research efforts!
Verified
Account was cancelled by me
Account was cancelled by me, but payments continue to be taken out of my account.
October 9, 2025
Reply from EZ Texting
Hi Rose, Thank you for sharing your feedback. We’re very sorry for the billing issue and understand how frustrating that must have been. Our support team has reached out and initiated a refund to make this right. We appreciate your patience and the opportunity to resolve the matter. Thank you again for reaching out.
Zero stars
Zero stars. The company told me they could not do my messaging (political) but they won't refund my money either. They also charged me for a second month of service without providing any service during.
October 1, 2025
Unprompted review
Reply from EZ Texting
Hi Charles, Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Political messaging is a highly regulated use case that requires registration with an EIN and selection of “Political” as the industry during setup to meet carrier and federal compliance standards. Our team would be happy to help you re-register correctly if you’d like to move forward with your campaigns. We appreciate your feedback.
Verified
I was with them over a year and they…
I was with them over a year and they closed my account because I'll admit to using a word that was on the banned list however the context in which I used the word was not in accordance with what should get your account banned. They didn't take into consideration I've been using this same message over a year or actually read the message in it's proper context to see it actually didn't violate their policy. I recommend REI Reply they're cheaper and much more REI friendly.
Reply to EZ-Text:
No I don't want to discuss anything now, too late you didn't value me enough as a long term customer. You didn't consider all the stuff I said in my review in the actual moment when my account was closed because I said the same thing then as I'm saying in this review. By the way EZ-Text an apology is with actions not words..
October 8, 2025
Reply from EZ Texting
Hi Elvin, We’re sorry to hear about your experience and understand how disappointing this situation must have felt after being a customer for over a year. To clarify, there isn’t a “banned list” of specific words. However, our policies, and those of mobile carriers, prohibit sending messages that fall within certain use cases. These guidelines are in place to ensure compliance with state and federal laws, as well as carrier regulations, to protect the safety and trust of both our customers and their contacts. We know this can sometimes be frustrating, especially when the context of a message may not seem to fit those restrictions. We appreciate your feedback and the time you spent with EZ Texting. If you’d like to discuss your account in more detail, our team would be happy to review it further to provide clarity and support.
Verified
Messages hold for review
I don't like that lately most of my message are held for review. This is a bit frustrating
October 9, 2025
Reply from EZ Texting
Hi Cathy,
We’re sorry to hear about your frustration and completely understand how inconvenient it can be when messages are held for review. These reviews are safety measures designed to protect both our customers and their recipients from potential misuse.
Our Compliance Team works to lift holds as quickly as possible. We truly appreciate your patience and understanding as we work to keep your texting experience safe and reliable. If you continue to experience this issue, please don’t hesitate to reach out to us at answers@eztexting.com.
Thank you for sharing this feedback.
Verified
Easy to use
Easy to schedule texts and make lists. Interface is readable, simple, and easy to navigate. I never felt confused about what I was doing, the cost of anything, etc. Invoices are easily accessed. I really like this tool! So much better than other tools we've tried.
October 9, 2025
Reply from EZ Texting
Hi Jane, Thank you for your review! We’re so glad to hear that you find EZ Texting easy to use, clearly priced, and simple to navigate. We truly appreciate your feedback and love hearing that EZ Texting stands out from other tools you’ve tried!
Verified
I am so grateful to have found EZ…
I am so grateful to have found EZ Texting! It is perfect for our business!
February 3, 2025
Reply from EZ Texting
Hi Kellie, Thank you so much for your kind words! We’re thrilled to hear that EZ Texting has been a perfect fit for your business. We’re grateful to have you as part of our community and look forward to supporting your continued success!
Ez texting is a great platform
Ez texting is a great platform for sending out messages. Very easy to use and at a very affordable price. I had only had one issue with getting my registration approved and they were very kind to work with and even gave me extra credits for my trouble. Many of my colleagues use it and tell me it's the best texting platform around. Excellent customer service and would highly recommend it.
October 3, 2025
Unprompted review
Reply from EZ Texting
Hi Sebastian, Thank you for your review! We’re thrilled to hear that EZ Texting has been easy to use and affordable. We’re also glad our team could assist with your registration issue. That’s the level of care we aim to provide. We truly appreciate your kind words about our customer service and your recommendation!
Verified
A Ten!
We have been utilizing their services for quite a while now and I must say that I’m impressed. Very easy to use. Highly recommend!
EZ Title Pawn Insurers Demorest
February 20, 2025
Reply from EZ Texting
Hi James, Thank you for your review! We’re so glad you find EZ Texting easy to use, and we are honored to have your recommendation. We truly appreciate your support and look forward to continuing to serve you!
I can’t log in on a computer and unable…
I can’t log in on a computer and unable to send mass texts on my cell phone. Last year this was a great service. Now, I’m asking for a refund because it’s a useless service due to the changes.
September 8, 2025
Unprompted review
Reply from EZ Texting
Hi Kati, We’re truly sorry to hear about the difficulties you’ve had and understand how frustrating this must feel. We had scheduled a call earlier this month to troubleshoot together, but we completely understand if you weren’t able to make it. We’re happy to reschedule at a time that works better for you. Your account manager will also be reaching out again to reconnect.
We’d love the opportunity to resolve these issues quickly so you can get back to using EZ Texting the way you enjoyed before. We’re here to help and hope we can turn this experience around for you. Thank you for sharing your feedback.
I have been very pleased with the…
I have been very pleased with the entire experience! Very easy and clear to use
September 9, 2025
Unprompted review
Reply from EZ Texting
Hi Cecilia, Thank you for your review! We’re so glad to hear you’ve been pleased with your experience and that you find EZ Texting easy and clear to use. We appreciate your support and look forward to continuing to serve you!
wierd system
wierd system, bad customer service. Condescending rep: Sam is not professional at all. can't give a price. Doesn't like to help people at all. He told me he didnt want to send me link to reschedule. If he worked for me I'd fire him
August 24, 2025
Unprompted review
Reply from EZ Texting
Hello Saad, Thank you for sharing your feedback. We’re sorry to hear about your experience. If you’re up to it, we’d love to learn more about your experience and understand how we can better meet your needs. It looks like our team provided pricing details and followed up with an email. We’d be happy to continue that conversation and assist with setting up your account. Please don’t hesitate to reach out to answers@eztexting.com. We’re here to help.
Customer experience is terrible
Customer experience is terrible. Signed up and next day wanted to cancel. Took days and days for someone to contact me. Not helpful either. Would stay away. They do not seem legitimate.
June 19, 2025
Unprompted review
Reply from EZ Texting
Hi Julie, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations.
We understand the frustration around the timing of your refund request. While the request was ultimately declined in accordance with our Terms of Service, the review process was in place to ensure it received the appropriate attention and consideration.
Thank you again for sharing your experience.
The software is very user friendly Support is Terriable
The software is very user friendly. Its support that I have a problem with. I have been using the software for several months until I went to send a message and my account was put on hold. Then screen states that the hold will be only for 1/2 hour, its been an hour and a half and still no response. Whats really sad because of this my organization of more then 2000 locations will not be moving forward with this software and its due to the companies non support
July 24, 2025
Unprompted review
Reply from EZ Texting
Thank you for sharing your feedback. We’re so glad to hear you’ve found EZ Texting user-friendly, but we’re truly sorry for the frustration caused by the account hold and delayed response.
Account holds can happen if certain messages trigger carrier compliance checks, and while they are meant to be temporary, they can occasionally take longer to resolve. We completely understand how disruptive this can be when you need to send a time-sensitive message.
We’d love the chance to make this right. Please reach out to answers@eztexting.com so that we can review what happened with your account and help ensure you don’t experience this issue going forward.
Thank you for giving EZ Texting a try. We’d appreciate the opportunity to regain your trust.
An absolutely awful experience.
An absolutely awful experience for me and my client. My advice for others is to find an agency or a better-known, well-respected texting provider that has a dedicated customer service team. These reps tell you what you want to hear to get you to sign up—and then everyone is gone. The only customer service available is via chat, and they don't even know what they're talking about. I lost hundreds of dollars, didn't get to send a SINGLE text, and they're refusing to give me a refund. Buyer beware.
July 23, 2025
Unprompted review
Reply from EZ Texting
Hi Ashley, We’re truly sorry to hear about your experience and the frustration it caused for both you and your client. This is never the experience we want our customers to have, and we sincerely apologize for the challenges you faced.
For certain use cases, different vetting may be required to meet compliance regulations. Completing this process is essential to ensure messages are delivered safely and in accordance with industry rules.
We’d like the opportunity to review your situation further to see how we can make things right. Please reach out to our support team directly so we can better understand what happened and work toward a resolution.
Thank you again for sharing your feedback.
Do NOT use this company
Do NOT use this company.
I’ve dealt with several of the other companies. This one is far and away the worst one.
Pricing is a compete scam. Charge extra for an emoji??
Charge you multiple “credits” for a slightly longer text?
It was $60 to send around 700.
Stay away.
July 23, 2025
Unprompted review
Reply from EZ Texting
Hello Chad,
Thank you for your review. We apologize that your experience did not meet expectations. The number of credits used per message is based on wireless carrier standards. For example, longer messages, special characters like emojis, and multimedia (MMS) content may require additional credits due to encoding and message segmentation rules set by carriers.
We always want our customers to feel they’re getting clear value and transparency. If you'd like to reach out, we’d be happy to walk through the details to help clarify anything that seemed unclear. Thank you again for the feedback.
Verified
Reply from EZ Texting
Thank you for your feedback, Nickie! We are delighted that this was an easy and effective solution for your needs.
Verified
I love this app to quickly get messages…
I love this app to quickly get messages to the community, weddings, non profit distributions like food drive, trainings, etc. It’s limitless on the usefulness of this app. I highly recommend this app to all Superneighborhoods and civic organizations. Event planners, etc.
July 15, 2025
Reply from EZ Texting
Thank you for your review and feedback, Jackie. Your recommendation means the world to us!
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