Good site for metrics but removed a feature I used frequently, without warning or a way to retrieve the competitive lists I had created. Used to let you group sites together and get emails on the metr... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #15 of 15 best companies in SEO Service
- #9 of 9 best companies in Affiliate Marketing Service
- #235 of 247 best companies in Business to Business Service
- #42 of 48 best companies in Internet Marketing Service
Written by the company
Similarweb's mission is to empower business leaders, marketers, and data analysts to discover new growth opportunities, navigate potential risks, and make strategic decisions with confidence. Our solutions span a wide array of digital needs, from comprehensive competitive analysis across all marketing channels to large-scale data insights. With Similarweb, you gain access to - Extensive Data Coverage (explore over 1 billion websites, 8 million apps, and 3 million brands) - Real-Time Insights (on 5 billion search terms, 250 million display ads, and 10 billion content pages) - Global Reach (Analyze and understand markets across 190 countries and 210 industries). - AI traffic and insights, to future-proof your brand by tracking GenAI chatbot traffic. - Ai agents (SEO, Content, Sales, Trends) to boost your analytics capabilities with accurate and up to date data. Trusted by industry leaders ranging from startups to Fortune 500 companies, Similarweb is the choice for thousands of businesses seeking a competitive edge and sustainable growth.
Contact info
United States
- lifecyclemarketing@similarweb.com
- similarweb.com
Replied to 77% of negative reviews
Typically replies within 24 hours
awful
awful. trap just toget all your information and get you to sign up to pay. even though it said free.
Will take your money and provide free, public info
Will take your money and provide only the most public of information. Their services are worthless and support is worse. They will gobble your money and waste your time. They also remove legitimate reviews to appear more trustworthy. DO NOT BUY their garbage service

Reply from Similarweb
Fast customer service response time
I had an issue with my account billing and customer service quickly responded with a personal note (in addition to the auto-generated one) confirming they were looking into it and resolved it same day.

Reply from Similarweb
Tomas was very helpful and very prompt
Tomas was very helpful and very prompt, great service all round. Thank you.

Reply from Similarweb
Excellent Customer Service
Excellent Customer Service. I signed up for a trial to use Similar Web for a school assignment. The information was extremely valuable; however, I didn't need the paid yearly platform. I forgot to cancel the trial, and I was charged for the year. I wrote them asking to cancel my subscription and refund me, and they did so right away. Thank you!

Reply from Similarweb
Great support
Great customer service and support from Tyler helping me to gain a better handle on Similarweb's features and capabilities!

Reply from Similarweb
Concerns About Value for Money and Add-On Costs
I appreciate the valuable insights into competitors’ statistics, though I’ve noticed occasional data spikes that didn’t match real traffic trends (e.g., an alert about a 150% increase when Google Analytics and Matomo showed normal levels).
However, for a relatively expensive plan, only basic features are included. Every extra function — even essentials like Looker Studio integration — costs extra, and there’s no clear information on pricing or conditions for adding these features.
More transparency and a more inclusive pricing structure would make the platform far more valuable.

Reply from Similarweb
I have serious problems with clientes…
I have serious problems with clientes for missing data

Reply from Similarweb
I had an issue with billing and they…
I had an issue with billing and they solved it right away.
Quick support and a very good solution.

Reply from Similarweb
The platform is intuitive and delivers…
The platform is intuitive and delivers insightful data that enhances client understanding.

Reply from Similarweb
Interesting and useful event
Really great range of speakers. The content was both informative and actionable. Honestly, probably the most helpful event I've been to all year.
Looking forward to getting the slides.

Reply from Similarweb
Great research and information. I am retiring otherwise would be a continuing user
Great research and information.

Reply from Similarweb
So much information !!
So much information for traders and potential customers and their competition!! That provides insights for sales executives causing trust and admiration from our customers

Reply from Similarweb
Very expensive price but not much…
Very expensive price but not much personal assistance or customization. Similarweb not meeting our expectations
Similarweb is useful in many situation…
Similarweb is useful in many situation and I appreciated the constant improvements and extra features available.
Frustrating Access
The access is frustrating because I don't know what is included in my package and what is not. I don't know until I click on something and it says "For an additional $300 a month..." Things should be grayed out so I'm not spending extra time randomly clicking around to find the info I want. Bookmarking report views would be helpful so I don't have to remember how I found information month-to-month or quarter-to-quarter. Flexible dates would also be appreciated. It's very limited.
Product dosent work
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