Carpet & Tile Mart Reviews 1,068

This is the first time ordering a rug online. Weather storms made it difficult to get out. I have a large oriental area rug and wanted a smaller 5 by 3 rug for the entrance to the room. I knew manu... See more

I ordered 2 rugs from Carpet & Tile Mart - first delivery came really fast, and I loved that! Second bigger area rug (exact same one as first) was sadly back ordered about a month. That wasn't their... See more

I would have liked an estimated delivery date (or number of weeks) at the time of purchase. I checked tracking frequently. The rug is beautiful.

Color matched perfectly with the larger size I had already ordered. It was perfectly wrapped. Delivery took a bit longer than expected.

We had a great experience from the start! Mark J. greeted us near the door and helped us find exactly what we were looking for. He gave us time to browse and provided feedback when we asked for it. Ou... See more

We had an excellent experience when working with Dee at Carpet Mart. She was informative and helped us select carpet and luxury vinyl for our basement. She was pleasant to work with and gave us good a... See more

Great service from start to finish. Easy to order, clear and prompt updates on order status and shipping. Also I failed to add the website coupon before paying on line but they gave me the discount... See more

My experience was fantastic, I received a beautiful rug. Also the rug was rapped in a very secure plastic to keep it perfect,if you want a beautiful rug, Carpet and Tile Mart is the place to go!!!!

Easy ordering and crazy fast delivery. I purchased this rug for my family room seven years ago and was thrilled to find it is still available. We relocated once again, and our new home demands a roun... See more

After hours of searching locally and online and purchasing samples from several companies, I found the perfect stair runner at Carpet and Tile Mart. I ordered it by phone from Mike Chisarik, E-commerc... See more

We ordered a box containing 44 tiles. 22 tiles in the box were broken. I contacted customer service and their response was stellar. They were quick to respond and mailed me another box of tiles within... See more

Rug came on time, very good price and quality. No surprises as to pattern or color. I had purchased two other smaller area rugs with the same pattern a couple of years ago but I wanted to size up. I w... See more

Super easy to look at various colors and styles of carpets and ordering. It's all very easy and delivery is quick.

Wasn’t sure my order had been received, but when ordering, it did say that the order would take I believe 5 to 9 days to process. I received a call and the delivery was scheduled, and the rugs were al... See more

I was looking for a specific area rug, I order it through somewhere else to find out it was no longer in stock. I then found it on Carpet & Tile.. I contacted them to make sure they had it before I p... See more

Rug is perfect, exactly as shown. Shipping was free, BIG plus for a 9x12 rug. Customer service (a real person, easy to communicate with located in the US) was awesome. Experience was exceptional, star... See more

Easy to work with. They had two in-stock area rugs that have been discontinued by manufacturer. I had looked at multiple stores for these rugs and was excited to find them at Carpet & Tile Mart. Fr... See more

The staff was super helpful through the entire process, the store had the tile that we needed and not many places had it. They worked with me on the cost of the material as well as the shipping. We wi... See more

Customer service was very patient as she helped me figure out the best way to use the 10%off as a first time customer. I already received my rugs and I am quite happy with my selection and the price!

Online web application was easy to use for ordering and tracking my purchase. Angie in Web Support was great in tracking down a discontinued item I wanted and getting it shipped to me, good job!

I was skeptical about buying a carpet online. Choose this rug and read all the reviews. I was pleased. This rug is even more beautiful in person. Would highly recommend.

I love the rug. It came on time. It was packaged. Great I had to call customer service for something and he was just wonderful. I would definitely order from them again.

I ordered 3 different size runners and was pleasantly surprised how quickly I received them. Carpets were exactly what I wanted.

Our online order was placed easily and delivered on time. Would order again from Carpet & Tile Mart

Fast shipping and BEAUTIFUL rug! I couldn't be happier with my purchase! It completely transformed my office, and I'm thrilled with it!

Courtesy directness when I called honesty they got my carpet out almost immediately that day and the driver that delivered it I was so thrilled. Excellent excellent

I like the rug a lot, it took a long time to get it. I had to call a few times to check on the order. I wish when I checked on it on line it game more information rather than just day processing it... See more

We like your products. The shipping is the issue. Our client decided they wanted their money back because it did not arrive in a timely manner.

The carpet arrived quickly and looks great. The carpet installers had no complaints about the quality. I was worried that, for the price, it would not be well-made.

The product is exactly what we wanted. The price is very competitive and delivery was prompt!

Fast service and free shipping solved a problem to match tile that was needed on a tile job in progress.

The carpet was exactly as it was shown on the website. The delivery was quick and it all went smoothly.

Easy to order online and delivery in one day. Great price and quality with free shipping.

Customer service is wonderful. I experienced a level personal service that is above and beyond for this day and age and especially for an online purchase.

Shipping was fast, and the rug arrived very well packaged. Great transaction overall.

Ease of ordering, prompt shipping, and excellent communication regarding shipping & transit status. The carpet was wrapped in a thick, protective sleeve to keep it from being damaged. The first-time c... See more

Customer service was very receptive when an order placed needed to be followed up on.

The Luxe carpet is super soft , feels good even wearing socks . Love this carpet. I put a runner in my closet, feels so good and looks great too .

It is always great, but this time, we haven't received the mat/pad for the runner rug. I assume there is such a thing?

Great service, pricing and product. Shipped all the way to California for less than I could buy locally.

Customer service was wonderful. Angie was a huge help in getting my delivery moving and meeting my schedule.

My tile arrived within 36 hours, crazy fast!

All the information an delay submited where accurate !!!

Good price, free delivery to local store. Quick turnaround

Great price and super fast delivery

We were thrilled with our new carpet. We will buy here again since we have a whole house to furnish, 3000 miles from our home of 50 years!

Thank you so much Angie. I received my rug today. I am so very happy and they are beautiful. Thank you enough for everything. I love it and I’m sure I’ll be ordering again. I’ll give you a great ratin... See more

Quick delivery. Accurate colors on website. Easy returns on previous orders. I couldn’t ask for anything better!

The tile I ordered was hard to find anywhere else. They shipped it really fast, it was well packaged and arrived unbroken.