If you're looking for quality menswear you've found it! My boyfriend loves his suit from SENE. The fabrics and structure of their apparel is incredible. It's custom so you really are getting clothing... See more
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Company details
Written by the company
Sene is making sizeless clothing possible for everyone.
Contact info
149 S La Brea Ave, 90036, Los Angeles, United States
- 8444397363
- hello@senestudio.com
- senestudio.com
Replied to 22% of negative reviews
Typically replies within 1 week
Overwhelmed by….
Overwhelmed by how they handle you as a customer. Great attention to what you’re looking for. Had ordered shirts in a perfect fit. Needed to go back got it spot on after slight adjustments! Very happy and placing more orders.
Excellent experience with first order
I just received my first order from Sene. I ordered 3 custom fit t-shirts. The quality of the product is excellent, truly a premium product. The custom fit was perfect. They sent one shirt for me to try to be sure the fit was correct, which it was. I emailed them to confirm the fit and they quickly processed completing the other 2 shirts. The customer service and communication was top notch. It is very good value for a high quality custom product. I will be ordering again.
Great quality and a excellent fit
Great quality and a excellent fit. I ordered two T shirts and they shipped one to check the fit before sending the second. Recommend.
Shirts fit great and the customer…
Shirts fit great and the customer service was super responsive
By far the worst experience I've had…
By far the worst experience I've had with a "made-to-order" suit company. Even after sending them the exact measurements I needed, they simply couldn't get it right... three times! I finally decided not to even bother anymore. They even had the nerve to say "Sorry you're past the 30 day window, we can't do anymore alterations...." ok cool, after the third time you messed it up? Material is cheap, construction is worse. Don't even bother, save your money and frustration. Steer way clear.
Fantastic fit and great quality…
Fantastic fit and great quality t-shirts. Great, responsive support as well. Will order more shirts!
The fabric of the tees is soft and…
The fabric of the tees is soft and substantial. The ordering process was simple. And, when a few adjustments were required on the first shirt (btw, I like how they make one, get the fit right, then make others), the communications back and forth were clear and the openness to making changes was refreshing, I’ve now my three tees, all perfectly-fitting. If I have one minor critique, the manufacturing and shipping of the first tee shirt took a long time. However, once final sizing was complete, I received the shirts very quickly.
As advertised
As advertised. They took my measurements (I do find it hard to find off the shelf sizes to fit). Mailed me a single shirt to ensure fit (it was perfect). Then mailed me the other 2 shirts. Not cheap. But worth it for me.
High expectations -- exceeded
Well, it was expensive. And it seemed I had to wait forever to arrive. But when the first Sene t shirt showed up - and fit me better than any t I had ever had - was hooked. And Im still hooked. Ts. Polos. Anything they make.
Got a custom tee shirt
Got a custom tee shirt. It fits well and has nice look to it.
Shirts are high quality with excellent…
Shirts are high quality with excellent fit. Great communication from company.
Don’t waste your time and money
I had high expectations for this suit, but it turned out to be a disappointment. The fit was poor, and the customer service has been unhelpful and unresponsive. As a busy professional, I value both my time and my money, and this purchase has cost me both. A company that truly stands by its product wouldn’t leave a customer stuck with an item they cannot use. Unfortunately, this was one of the worst shopping experiences I’ve had in years.
Great quality heavy weight fabric and…
Great quality heavy weight fabric and perfect fit the first time. Excellent customer service and quickbresposnse to my questions. I ordered three more.
I had ordered for my suit(s) in early…
Fantastic service and quality.
I had ordered for my suit(s) in early August for a big event coming up in mid-September. I knew this was cutting it close with the arrival time, so I reached out to them and within a day they got back to me and got me the first suit not only on time, but it fit so well that no alterations were needed, and I felt (and looked) like a million bucks! This is a modern suit that works for me and the era we are living in. Thanks guys!!!
Not sure what some of the bad reviews…
Not sure what some of the bad reviews are talking about. Extremely responsive, listen to all your changes. Expensive but you get what you pay for
They made me a suit perfectly fit for…
They made me a suit perfectly fit for me which isn’t easy as my weight was 15-20 pounds less than my initial measurements. My first try on revealed that my initial suit was too big. Just by sharing some pictures and videos with them they made multiple modifications and made a perfectly fitted suit for me
Absolute Worst. Tricky Return Policy. Poor Empathy, Reading Comprehension, and Response Times
Began order 4 months ago, May 16, for a wedding in October. 1st suit was very sloppy fit, and the lapel of the double breasted blazer was very curved instead of straight like in their photos. I wanted a return for refund because of the lapel. They pointed to their return policy only allowing remakes for custom items. However, they also said they could not change the lapel, nor guaranteee that any adjustments would improve the look of the lapel. This did not give me much confidence. They were also stupidly positive in their tone, and it took a couple emails to finally force out a statement of empathy.
The 2nd suit was better, the 3rd suit even better, but still not quite wedding-ready. On Sep 4, I sent them a recap of the changes that we agreed on for the 3rd suit, then shared my photos and comments on the 4th suit, asking for their recommendations. They replied that they were going to make the 4th suit. I was confused because I was expecting recommendations from their "Fit Specialist."
I asked if their fit specialist reviewed my photos and comments? They said "We did include your feedback when we processed your remake, here are the changes we applied to your remade Suit:" and listed my rehash. I replied, "No, please read my email again. I began by rehashing the changes for the 2nd set that were applied to this 3rd set, and then I provided comments on this 3rd set at the bottom of the email, and then one more comment on this 3rd set in the next email." They took another 5 days to reply to me: "Thanks for getting back to us. We included your feedback in the latest remade Suit.
No worries, if you still have fit issues with the remade Suit, feel free to reach out to us and provide us with the photo." They take days and days to get back.
On Sep 12, I said, "I did provide photos and comments on Thu Sep 4. I did NOT provide any remake instructions, and you did NOT provide any remake instructions. On Fri Sep 4 you said, "Awesome! I will process a remake of your Suit!" but how exactly are you remaking the suit without any remake instructions? You also took 5 days to reply to me, and I told you on Sep 4 that "I'll need to receive my final set by Friday Oct 17." You've wasted over a week of critical time by not reading and not responding.
Please review my photos and comments from Thu Sep 4 and reply with remake suggestions for the 4th suit."
And they replied with the same misunderstanding, "I attached here the return label you can use to return the original Suit, here are the fit adjustments we applied for your Suit, we included your feedback as well:"
At this point we are just repeating ourselves because nobody on their side is actually taking more than a cursory glance before copy+pasting a template reply to me.
Had issues with correct fit on the…
Had issues with correct fit on the first try.
Quick customer support and all was remedied.
Quality T-shirt that will last. Nice job Sene.
Steve
The customization process is easy and…
The customization process is easy and worth it. You need to experience the quality of material yourself. Having your name on the tag is just a nice classy touch. As a salesmen myself, the customer service throughout the process might have had me coming back even if the quality wasn’t as good as it is. Second order on the way.
Being 5’2” I’ve never had men’s clothes…
Being 5’2” I’ve never had men’s clothes fit me so well. If you’re looking for high end clothes at a reasonable price and custom made. You can’t beat Sene.
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