Verified
Very positive experience with SendABox. Online form easy to fill. With an automated answer giving the price, after entering box weight and dimensions. Easy online paiement. Order confirmation per imme... See more
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Verified
Easy and on time ! What more do you want !
FedEx Waybill - 770849746878 / collection of # ZIAT83008 / Shipment Cancelled Not Fulfilled I've wrote many emails to your commercial department regards refund of payment made on 21.12.2022 but no on... See more
Excellente Company (for my current needs) - costs less than official post. They come and pick up evertyhing, they deliver . . . .and where there are problems they reimburse (with credit - though you m... See more
Company details
About Sendabox srl
Written by the company
Sendabox è la società digitale del Gruppo Italmondo, specializzata nelle spedizioni per e-commerce e privati, sul mercato dal 2015, con sede a Milano nel polo di innovazione digitale Supernova. In pochi anni di vita, Sendabox è diventata protagonista nel mercato italiano offrendo soluzioni diverse per tutte le esigenze del mercato. La missione di Sendabox è semplificare il processo di gestione dei servizi last mile offrendo soluzioni comode e integrate con qualsiasi e-commerce. Grazie alla partnership con DeliveryNow possiamo offrire servizi di consegna garantita Next Day e Same Day.
Contattaci attraverso i nostri canali: Customer Care Chat Facebook
Contact info
Milano, Italy
- sendabox.it
3.8
Great
8K reviews
Replied to 2% of negative reviews
Typically replies within 2 weeks
Verified
Verified
Parcel lost and there is nobody to answer!
PACCO SPEDITO 28 NOVEMBRE OGGI è il 8 GENNAIO 2024 E NON è ANCORA ARRIVATO!!!
Ne poste italiane ne sendabox rispondono. Se volete una spedizione affidabile state lontani…
I sent a parcel from Rome to Denmark with some bottles of wine for Christmas on 28TH of November. 14 days later the parcel was still in Rome Fiumicino airport acc. to the Poste Italiane and sendabox tracking number.
I called both Poste Italiane and sendabox and filled in several complains, but never received any answer. The only answer from Poste Italiane was that 14 days was normal!!!
Now 8th of January 2024 I’m still waiting for my parcel to arrive and Sendabox is not answering!
I can only guess that they lost my parcel, but as a minimum I would expect somebody to answer!
November 28, 2023
Unprompted review
Verified
Transparent, Comfortable and Easy Process
Very positive experience with SendABox. Online form easy to fill. With an automated answer giving the price, after entering box weight and dimensions. Easy online paiement. Order confirmation per immediate mail, with all details and a link to print the label for the box. The pickup company came to my house the following day, in date and time as requested. The online tracking tool to follow transport and delivery is very reassuring. In summary, a transparent, comfortable and easy process. I recommend and I will use again.
July 20, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Very very Top
May 8, 2023
Reply from Sendabox srl
Salve, grazie mille per la tua valutazione, siamo davvero felici di essere stati all'altezza delle tue esigenze. Ci auguriamo possa scegliere ancora il nostro servizio in futuro, a presto!
Verified
Facile e veloce
March 14, 2023
Reply from Sendabox srl
Salve, grazie mille per la tua valutazione, siamo davvero felici di essere stati all'altezza delle tue esigenze. Ci auguriamo possa scegliere ancora il nostro servizio in futuro, a presto!
Verified
Veloci ed efficienti
January 31, 2023
Reply from Sendabox srl
Salve Roberta, grazie mille per la tua valutazione, siamo davvero felici di essere stati all'altezza delle tue esigenze. Ci auguriamo possa scegliere ancora il nostro servizio in futuro, a presto!
Costa poco si, ma che disastro! Cheap yes, but absolutely terrible. Ruined our Christmas.
Natale rovinato, stare alla larga. / Ruined our Christmas, stay away - ENG review below
Mia madre ha inviato un pacco con i nostri regali di Natale e relativa documentazione, nel Regno Unito. Qualcosa e' andato storto ma nessuno ha mai contattato me in UK o mia madre in Italia. Il pacco e' stato fermo in dogana per un mese e ora viene rispedito al mittente (mia madre) intimandole di pagare anche le tasse di ri-importazione in Italia. UPS e Sendabox.it completamente non in grado di fornire alcun aiuto o assistenza.
My mother sent some Christmas presents to my family in the UK with all the documentation needed on the 11th of December using UPS via Sendabox.it. Nobody ever contacted me about Custom clearance or any issue, the parcel has been stuck in Customs for a month and now it's being sent back to the sender and want my mother to PAY taxes to re-import our presents into Italy. In all of this UPS and Sendabox.it were entirely absent and unable to help. Never use Sendabox.it
December 12, 2022
Unprompted review
FedEx Waybill 770849746878 / collection of # ZIAT83008
FedEx Waybill - 770849746878 / collection of # ZIAT83008 / Shipment Cancelled Not Fulfilled
I've wrote many emails to your commercial department regards refund of payment made on 21.12.2022 but no one seemed to reply. Wrote in to support too but was not attended. How can I reach your accounts manager?
December 20, 2022
Unprompted review
Verified
Reply from Sendabox srl
Salve Margherita, grazie mille per la tua valutazione, siamo davvero felici di essere stati all'altezza delle tue esigenze. Ci auguriamo possa scegliere ancora il nostro servizio in futuro, a presto!
Verified
Precisione. GRAZIE SENDABOX.IT
Precisione, puntualità chiarezza. Grande professionalità. N.1
October 14, 2022
Reply from Sendabox srl
Buongiorno Salvatore, grazie mille per la tua valutazione, siamo davvero felici di essere stati all'altezza delle tue esigenze. Ci auguriamo possa scegliere ancora il nostro servizio in futuro, a presto!
AVOID USING THIS COMPANY
One start because it didnt give me the chance to non give any. The worse experience in my life. They pick up my parcel be send to the uk and after a month moving it for the whole Italy because never went out of Italy they send it backto the point of origin and give it to someone else. Also the worst Customer service that there is none becauuse its only an email that they answer when they feel like it. IF YOU ARE THINKING OF SENDING A PARCEL AVOID THIS COMPANY
September 30, 2022
Unprompted review
Reply from Sendabox srl
Dear Ramon, thank you for your review. We are sorry for your bad experience. You can reach our customer service by opening a ticket through our website or you can write a message via Facebook. Please, remember that Sendabox is not a courier but a shipping rate comparator. We hope you will use our service again in the future. We wish you a lovely day.
Verified
Reply from Sendabox srl
Good morning Marina, thank you so much for your review. Hope you will use our service again. Wish you a lovely day!
Verified
Reply from Sendabox srl
Buongiorno, grazie mille per la sua valutazione, siamo davvero felici di essere stati all'altezza delle sue esigenze. Ci auguriamo possa scegliere ancora il nostro servizio in futuro, alla prossima spedizione!
Verified
Reply from Sendabox srl
Salve, grazie per la sua opinione. Vorremmo avere l’opportunità di esaminare ulteriormente il tuo feedback. Puoi raggiungerci in qualsiasi momento aprendo un ticket tramite il nostro sito oppure contattandoci via chat Facebook. Auguriamo una buona giornata.
Verified
Super veloce!
May 10, 2022
Reply from Sendabox srl
Buongiorno, grazie mille per la sua valutazione, siamo felici di essere stati all'altezza delle sue esigenze.
Ci auguriamo possa scegliere ancora il nostro servizio in futuro, alla prossima spedizione!
Verified
Snellire le procedure di inserimento…
Snellire le procedure di inserimento dati. troppo esigenti.
May 7, 2022
Reply from Sendabox srl
Buongiorno Carlo,
ci spiace se la sua esperienza non è stata all'altezza delle aspettative, il nostro reparto IT sta lavorando per rendere la sua esperienza sempre più facile e veloce!
Speriamo possa scegliere ancora il nostro servizio in futuro
Cogliamo l'occasione per porgerle cordiali saluti
Verified
Where is the courier?
Very difficult to navigate, it rejected the card payment and only let me pay with Paypal, at extra cost, and every time I had to repeat some of the steps before, as it only stored certain information.
The courier hasn't come to collect the parcel, nobody has got in touch, and I cant find any contact number to call to know what has happened.
Not the best service.
January 18, 2022
Reply from Sendabox srl
Hi Alicia,
we apologize for the incovenience occurred. Our IT department is working on this issue. Your shipment has been collected on 18 January 2022. If you need more information about the status please dont' hesitate to contact us via ticket or Facebook chat
Non genera pdf LDV
October 28, 2021
Unprompted review
Reply from Sendabox srl
Buona sera Maksym,
il nostro Team ha già provveduto a risolvere il disguido, qualora necessitasse di ulteriori informazioni la invitiamo a contattare la nostra assistenza, sempre pronta a darle supporto!
Alla prossima spedizione!
My package directed to the UK
My package directed to the UK, came back to me without going out of Italy. All the documentation was in the trasparent pocket, following the instructions I was provided. No conclusion or serious information from the SEND A BOX since the 1st of April where I made my request. I also sent a few reminders since then, but the response is always the same: we sent a request to the competent service. I am very dissapointed since I haven't receive any exact ifnormation about what document was missing (the package returned without documents and the embalage all ripped up) and I am not even saying about the refund...
Edit from 21/10/2021 After my review I was immediately contacted for the refund, in response to my request. Thank you.
October 20, 2021
Unprompted review
Reply from Sendabox srl
Dear Patrycja,
We are so sorry to hear what happened.
Since we can't find your request, we would like to ask you if you could contact us from your Sendabox account by opening a ticket or drop us a message on Facebook or Instagram.
Our team is always ready to help with any incovenience,
Thank you for your feedback as it helps us to improve everyday,
Kind regards
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