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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and friendliness of the staff. Consumers appreciate the clear explanations provided at every stage of the process, which made them feel supported and well-informed. Many reviewers specifically mention the ease of communication and the efficiency of the platform for exchanging information. People found the application process simple and stress-free, with quick response times and regular updates. The app is easy to use. The customer service team is frequently commended for their knowledge, patience, and ability to understand individual needs. Reviewers also appreciate the speed of the service, with some reporting that they received their funds in a very timely manner.

Based on these reviews

Rated 5 out of 5 stars

Natalie and Chloe were both very professional and approachable during all our interactions. Chloe is very warm and bubbly and put me at ease, and also was patient if I had questions or didn’t understa... See more

Company replied

Rated 5 out of 5 stars

I didn't have a clue about how to access any of information needed, these guys were brilliant! Help guide me through everything , super friendly, super patient an all round awesome service!

Company replied

Rated 5 out of 5 stars

James and Natalie were amazing, so helpful and full of quality advice, James especially, he met all our needs and his help was excellent in getting the right type of product for us. Thanks James and N... See more

Company replied

Rated 5 out of 5 stars

Chloe Knox-Mckay was out first point of contact and was a delight to speak to and work with. Following that we were further supported by Richard Leanard who was again extremely helpful and incred... See more

Company replied

Rated 5 out of 5 stars

Very smooth process. Given good clear advice from James at the initial appointment and was kept up to date on the steps of the process through to funds being released

Company replied

Rated 5 out of 5 stars

My experience has been very possible and I have Darcie Knox-McKay to thank. She was extremely helpful and kept me informed every step of the way. She was polite and very helpful, nothing was too much... See more

Company replied

Rated 5 out of 5 stars

Fantastic support from start to finish. JP turned what could have been a stressful process into an easy, stress-free experience. JP spent a fair few hours on the phone with me, always going ab... See more

Rated 5 out of 5 stars

Excellent from start to finish. All three Advisors were superb. Leanne was brilliant - guiding me through each step so calmly. Nothing was too much trouble. I felt genuine care and attention to me as... See more

Company replied

Rated 5 out of 5 stars

My case was dealt with by Leanne Kimpton, and I honestly could not have asked for a better person to be in contact with. She was professional, understanding, extremely timely with her responses to m... See more

Company replied

Rated 5 out of 5 stars

In all honestly, I was dreading applying for any form of loan, as anything to do with money and finances usually makes me feel extremely stressed and sends my anxiety through the roof. Selina Finance,... See more

Rated 5 out of 5 stars

Chloe and Leanne were great from the very moment I spoke with Chloe regarding my enquiry we worked with in my budget and term in which I would like loan over. Chloe then came back with three o... See more

Company replied

Rated 5 out of 5 stars

Really positive loan experience. The process took a bit longer than I thought it would (just over 3 weeks) from application to money in the bank - but David kept us updated and helped us through ever... See more

Rated 5 out of 5 stars

Jack who handled my enquiry was particularly excellent at understanding my needs and keeping me informed. The platform to exchange information was super easy to use. Paige the case manager although le... See more

Rated 5 out of 5 stars

Selina Finance was fab from beginning to end. I received a much more personal service than anywhere else I've accessed financial support from, and was able to contact the same people throughout. I... See more

Rated 5 out of 5 stars

We contacted the Selina team around a month ago - Scott picked up the case and we chatted through some product options all on the first call. By the end of this we had an offer in principle, follow... See more

Company replied

Rated 5 out of 5 stars

Amazing service ! speedy response times and made everything feel so easy . Thank you to all the team who made this experience a good one - would recommend to anyone - 1 week from submitting applicatio... See more

Rated 4 out of 5 stars

The experience was easy and the team are so helpful especially Leanne. Please be aware you may need independent legal advice so please make sure you have a solicitor. I did need an ILA and it took a... See more

Rated 5 out of 5 stars

Great service from start to finish. Everyone we spoke to was pleasant and helpful. Harry, the initial advisor was knowledgeable and helped us find the best deal. We have saved a fortune each month!... See more

Rated 5 out of 5 stars

The staff, particularly Leanne and Kayley, are very supportive and helpful, and were quick to keep me informed and well advised at every stage. The process was a bit slower than I expected, but that w... See more

Company replied

Rated 5 out of 5 stars

As with some other reviews we were also nervous about securing a loan against our property for debt consolidation. The Selina team dealing with our case, Chloe and Paige, were really helpful throughou... See more

Rated 5 out of 5 stars

Great communication from the company specifically Chloe who talked us through the full process, all our options and gave great advice. Never pushy and definitely had our best interests at heart.

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish, Scott and Paige were so helpful and friendly making the whole process easier.thank you for helping give us a full reset and getting back on track.selina really... See more

Rated 5 out of 5 stars

We had a dedicated consultant -David- who was incredibly knowledgeable , who spoke to us in terms that we could understand and explained everything really well. The whole process was well managed and... See more

Company replied

Rated 5 out of 5 stars

am over the moon with this company The first person I spoke to her name was Chloe she was an absolute pleasure to deal with which put me at ease straight away she was very friendly and she made lif... See more

Company replied

Rated 5 out of 5 stars

Mortgage arranged and funds in my account within 24hrs. Hayley was efficient and made sure I understood and gave me opportunities to ask questions to make sure I got the best deal for my needs .

Company replied

Rated 5 out of 5 stars

Scott and Leanne were absolutely brilliant in helping me get this through. They explained my options, kept me informed through every stage of the process and helped expedite my land registry issue too... See more

Company replied

Rated 5 out of 5 stars

Excellent staff who kept me informed at every step of the process. Even though it took a bit longer than expected this was due to the mortgage company not Selina finance, the staff at Selina couldn't... See more

Company replied

Rated 5 out of 5 stars

Thank you so much, Natalie and Jack — you’ve been incredible from start to finish! To anyone using Selina Finance, I’d just say this: patience is key. Like anything else, every process takes ti... See more

Rated 5 out of 5 stars

I was nervous about taking a secured loan and was unsure of the process, however it has been one of the smoothest processes from start to finish. I particularly want to shout out James’s service, he w... See more

Rated 5 out of 5 stars

Chloe and Natalie were fantastic. They explained everything clearly and were supportive through the whole process. Is really recommend Selina Finance

Company replied

Rated 5 out of 5 stars

I had the pleasure of Chloe and Natalie on my loan application. The application was extremely simple with so much support and great communications throughout. Selina as a company are great, and I... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent service and guidance. Soraya and Leanne made the process easy following initial discussion. The Portal is easy to use for uploading docs. Whole process was completed in... See more

Company replied

Rated 5 out of 5 stars

Great customer service from start to finish. Their adviser was understanding and easy to work with, and the support teams and portal made uploading documents and getting updates all very easy. Would r... See more

Rated 5 out of 5 stars

I have been so impressed by the service provided by both Chloe and Leanne. They made the whole process easy and quick. Can't recommend enough.

Rated 5 out of 5 stars

From start to finish of the process communication and understanding has been great. Friendly and helpful members of staff and an outcome we wished for. Highly recommended

Company replied

Rated 5 out of 5 stars

Excellent from start to finish, proffesional, quick and easy to deal with. They put the high street Banks to shame. We worked with Chloe (Mortgage Arranger) and Leanne (Case Manager) - both of whom a... See more

Rated 5 out of 5 stars

Fantastic from start to finish. Super helpful and worked with us all the way to ensure a positive finish. Both Natalie and Harry were outstanding

Company replied

Rated 5 out of 5 stars

Fantastic service. Super easy and helpfully guided application process. Kept informed of progress at every step. All queries promptly, cheerfully and knowledgeably responded to. I couldn't have asked... See more

Company replied

Rated 5 out of 5 stars

Really impressed with my experience. Thoroughly professional and really smooth process. All very clear, efficient and fast. Natalie was very helpful throughout. And a special mention for Kayley who... See more

Company replied

Rated 5 out of 5 stars

process was simple, well laid out with clear explanations of the next steps alongside how long these would take.

Company replied

Rated 5 out of 5 stars

Chloe and Natalie were amazing communicators. Very confident, knowledgeable and thorough. The process was very quick and straight forward. Thank you both.

Company replied

Rated 5 out of 5 stars

Both were brilliant from start to finish very helpful. Quick response to everything I required help with and made it easy to understand.

Company replied

Rated 5 out of 5 stars

Chloe and Darcie were very supportive and reassuring throughout the process. They walked me through each step. Very professional

Company replied

Rated 5 out of 5 stars

The process was so easy and straightforward from start to finish. The customer service team was perfect in how they supported us and their manner was friendly, knowledgeable and intelligent

Company replied

Rated 5 out of 5 stars

Efficient , clear communication and regularly updated. The Team are professional and make sure they practice due diligence in the product being offered

Company replied

Rated 5 out of 5 stars

Taking the plunge to consolidate debts is not an easy or simple life decision but I had the reassurance of Chloe and Natalie to advise and guide me through what I can only describe as a seamless proce... See more

Rated 5 out of 5 stars

James and Natalie were great to deal with to help us with what we needed. Service was great. Thanks so much.

Company replied

Rated 5 out of 5 stars

I’ve just completed a secured loan with Selina Finance and I’m so impressed with how easy they made it. From the very first call, everything was explained clearly and handled professionally. The proce... See more

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Company details

  1. Non-Bank Financial Service

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Taking the plunge to consolidate debt

Taking the plunge to consolidate debts is not an easy or simple life decision but I had the reassurance of Chloe and Natalie to advise and guide me through what I can only describe as a seamless process, excellent service from both and to top it all the process only took 4 days from application to funds in my account- thank you 😀

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

James and Natalie were great to deal…

James and Natalie were great to deal with to help us with what we needed. Service was great. Thanks so much.

October 22, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

The Selina Finance Team

Rated 5 out of 5 stars

I didn't have a clue about how to…

I didn't have a clue about how to access any of information needed, these guys were brilliant! Help guide me through everything , super friendly, super patient an all round awesome service!

October 22, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

The Selina Finance Team

Rated 5 out of 5 stars

James and Natalie were amazing

James and Natalie were amazing, so helpful and full of quality advice, James especially, he met all our needs and his help was excellent in getting the right type of product for us. Thanks James and Natalie.

October 22, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

The Selina Finance Team

Rated 5 out of 5 stars

Natalie and Chloe were both very…

Natalie and Chloe were both very professional and approachable during all our interactions. Chloe is very warm and bubbly and put me at ease, and also was patient if I had questions or didn’t understand something. They were both supportive during what can be quite a stressful time.

October 16, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

The Selina Finance Team

Rated 5 out of 5 stars

Very smooth process

Very smooth process. Given good clear advice from James at the initial appointment and was kept up to date on the steps of the process through to funds being released

October 10, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

The Selina Finance Team

Rated 5 out of 5 stars

Efficient and professional

Efficient , clear communication and regularly updated. The Team are professional and make sure they practice due diligence in the product being offered

October 20, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

The Selina Finance Team

Rated 5 out of 5 stars

Thanks

My experience has been very possible and I have Darcie Knox-McKay to thank. She was extremely helpful and kept me informed every step of the way. She was polite and very helpful, nothing was too much trouble.
I would recommend

October 16, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

The Selina Finance Team

Rated 5 out of 5 stars

From start to finish of the process…

From start to finish of the process communication and understanding has been great. Friendly and helpful members of staff and an outcome we wished for.
Highly recommended

October 3, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

The Selina Finance Team

Rated 5 out of 5 stars

Wonderful people to deal with

Chloe Knox-Mckay was out first point of contact and was a delight to speak to and work with.
Following that we were further supported by Richard Leanard who was again extremely helpful and incredibly diligent in helping us.
The Selina product we chose was a perfect fit for us, but the people with whom we dealt made it an enjoyable and trouble free process.
I can't recommend them highly enough.
If Selina's senior team are listening - treat these two well and keep them in your business at all cost!

October 7, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

The Selina Finance Team

Rated 5 out of 5 stars

Chloe and Natalie were fantastic

Chloe and Natalie were fantastic. They explained everything clearly and were supportive through the whole process. Is really recommend Selina Finance

October 3, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

The Selina Finance Team

Rated 5 out of 5 stars

Mortgage arranged and funds in my…

Mortgage arranged and funds in my account within 24hrs.
Hayley was efficient and made sure I understood and gave me opportunities to ask questions to make sure I got the best deal for my needs .

October 1, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

The Selina Finance Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Super easy and helpfully guided application process. Kept informed of progress at every step. All queries promptly, cheerfully and knowledgeably responded to. I couldn't have asked for a more positive and pleasant experience.

September 29, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

The Selina Finance Team

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Super helpful and worked with us all the way to ensure a positive finish. Both Natalie and Harry were outstanding

September 22, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

The Selina Finance Team

Rated 5 out of 5 stars

Great Service!

Chloe and Natalie were amazing communicators. Very confident, knowledgeable and thorough. The process was very quick and straight forward. Thank you both.

September 15, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

The Selina Finance Team

Rated 5 out of 5 stars

Wonderful

Wonderful, very helpful company that guided me through the whole process.
Chloe was really understanding and incredibly helpful.

September 15, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

The Selina Finance Team

Rated 5 out of 5 stars

Great communication from the company…

Great communication from the company specifically Chloe who talked us through the full process, all our options and gave great advice. Never pushy and definitely had our best interests at heart.

September 15, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

The Selina Finance Team

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