ScotPac Business Finance Reviews 667

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its speed, efficiency, and ease of use. People appreciate the helpfulness and attentiveness of the staff, who are often described as friendly, polite, and professional. Consumers also value the app, finding it user-friendly and supportive throughout the process. Many reviewers emphasize the company's ability to provide quick access to funds, sometimes within the same day of application. Customers appreciate the company's understanding of their business needs and its willingness to work with them to find suitable solutions. People feel valued and well-informed throughout the entire process, which contributes to a high level of satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Long term relationships always taken into account making the whole loan application process simple and quick. A big thank you to Ben Brooks and the Team.

Company replied

Rated 5 out of 5 stars
Verified

BF and my company have a history that spans years. My team do everything right in maintaining cash flow for my business - sometimes our expenditure for contract preparations or simply accounts... See more

Company replied

Rated 5 out of 5 stars
Verified

Wayne went above and beyond to help me with this scenario given it was outside policy and he had to escalate it to have it done. Had a few issues at settlement albeit they were explained accurately... See more

Company replied

Rated 5 out of 5 stars
Verified

The online application was simple and straight forward given the client was an existing Scotpac client. The ID via the phone with selfies was a little clumpsy but we managed to get it sorted very qu... See more

Company replied

Rated 3 out of 5 stars
Invited

When i needed funds to top up your business declined it on basis the turnover was below a certain amount. Thats very unusual as i had a great record with excellent credit history - never defaulted on... See more

Company replied

Rated 5 out of 5 stars

Hi, My name is Andrew, director of Cic civil pty ltd. Scotpac have become a very important part in the growth of our civil business. We have been working directly with Daxa and with her guidance i... See more

Company replied

Rated 5 out of 5 stars
Redirected

I got a business loan with Business Fuel /Scotpac group, easy to deal with and quick with the funds. However I needed to change some details of the loan and then I was dealing with a lady by name of H... See more

Company replied

Rated 5 out of 5 stars

We are a firm of Chartered Accountants in Outer Sth East of Melbourne. We have experience assisting clients who have been dealing with Business Fuel. The test of any Lender is how they react when thin... See more

Company replied

Rated 5 out of 5 stars
Invited

We have had a relationship with ScotPac for several years now & they have always dealt with us with the utmost professionalism. If I may say Daxa is a delight to work with & is always so accommoda... See more

Company replied

Rated 5 out of 5 stars
Verified

We have used before. Always helpful and supportive. Maybe going forward more repayment options. But we are very happy with all you do to keep small business moving forward. Thankyou, Hena, LInd... See more

Company replied

Rated 5 out of 5 stars
Invited

We have been with Scotpac for many years I deal direct with Daxa & she has gone above & beyond for our business. We went through a rough patch & Daxa was always coming up with solutions & ways to hel... See more

Company replied

Rated 5 out of 5 stars
Verified

Very fast reply from the business fuel, and especially her name is lori?? Something like that wow an amazing communication and very kind on the phone, when you ask many questions never hesitate to an... See more

Rated 5 out of 5 stars
Verified

Absolute pleaseure to deal with and the quickest inquiry to funding I have ever had in my life! They were also able to give us more than originally thought! Very fast moving team and happy outcome! Wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy loan application. Everyone’s been very helpful and understanding. They actually came up with a resolution to suit my situation. I’ve dealt with many other lenders and Scotland Business Fuel... See more

Company replied

Rated 5 out of 5 stars

Tara has been absolutely amazing to work with!! She has gone above and beyond to deliver a great result for the client. Tara is someone I look forward to working with again, she leaves no stone untu... See more

Company replied

Rated 5 out of 5 stars

If solution focused customer service was a commodity these guys would be a multi billion dollar company. I have had several dealing with them and their professionalism and willingness to go t... See more

Rated 5 out of 5 stars

We have been using Scotpac for just over a month at our transport company.We are thrilled with the service.We are even more impressed with how it helps grow our business with invoice funding and a hi... See more

Company replied

Rated 5 out of 5 stars
Invited

The NZ Team is always helpful. We mostly deal with Jinky Cruz. She being on leave at the moment and immediately we can feel the loss of that important person, as a team member support and excellence.... See more

Company replied

Rated 5 out of 5 stars
Verified

What more can you say that we already know Business fuel, Fast smooth application money in my account same day,can not help but to thank BEN,LYNDSAY for the smooth transaction my business need the f... See more

Company replied

Rated 5 out of 5 stars

From the first email to the final approval things were professional and the staff and app were very helpful. I'm glad my company went this route and it's going to be continuous business from her... See more

Rated 5 out of 5 stars
Verified

The process was fast uncomplicated and professional.Queries were answered promptly both via email or phone. Elizabeth was so easy to work with and helped make the adjustments I required to suit my spe... See more

Rated 5 out of 5 stars
Verified

From the very begining, Buisness Fuel.have come through. With support si my buisness can keep developing. With easy applications, understanding my buisness needs they were able to loan the money so... See more

Company replied

Rated 5 out of 5 stars

David and Daxa made the impossible possible as my situation changed numerous times before successfully coming onboard. With each hurdle I ran into, the ScotPac team were able to find solutions and pro... See more

Company replied

Rated 5 out of 5 stars
Verified

Ji was absolutely amazing. My small business has been growing a little quicker than I have been able to keep up with, and Ji was wonderful enough to find a way to help me secure the loan I needed to... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the team at business fuel to be very switched on and very helpful with what we needed to get over the line in such a short time frame. Ben was a pleasure to deal with and a great bloke which g... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you for such a great service ! Where some other lenders failed to give the same trust and support to my situation business fuel went above and beyond to approve my request ! Im a very happy and... See more

Company replied

Rated 5 out of 5 stars
Verified

The process in applying for a business loan was very easy from start to finish. Brooke explained everything in an easy to understand manner and was a delight to deal with. Thank you Business Fuel fo... See more

Company replied

Rated 5 out of 5 stars
Verified

As soon as I started enquiring with the team in customer service I knew I was dealing with a repeatable company, any questions I had about the facility I was setting up were answered clearly, honestl... See more

Company replied

Rated 4 out of 5 stars
Verified

We recently refinanced a small business loan with BF and have renewed this facility several times now, we have found the service and efficiency very good! The coal face staff are courteous and prompt,... See more

Company replied

Rated 5 out of 5 stars
Verified

We had such a good experience with ScotPac Business Finance. Everyone was so friendly and helpful. Without too much fuss we had funds within 48 hours. Unbelievable!

Company replied

Rated 5 out of 5 stars

The Team at Business Fuel are always friendly polite and Helpful since having my business for 5 years ive never looked any where else for a loan to help me besides the team at Business Fuel .Florist W... See more

Company replied

Rated 5 out of 5 stars
Invited

Great experience. Really recommend it. This was my second loan. My Brooker was Nitin and he referred me. Definitely will work with you guys again. Regards LAKHWINDER khatana

Company replied

Rated 5 out of 5 stars
Verified

Not the first time we've used Business Fuel,(ScotPac), but as before, very prompt & professional service. Will use them again in the future.

Company replied

Rated 5 out of 5 stars
Verified

I had lost all hope of gaining business finance due to the length of time I’ve been in business. However these guys were proactive and willing to look past that and approved a loan for us. They... See more

Company replied

Rated 5 out of 5 stars
Verified

Awesome service, quick response, secure and easy to deal with, polite and easy going company ready to help out anyone in need, thank you kindly the team at business fuel Regards Daniel

Company replied

Rated 5 out of 5 stars
Verified

Daniel BDM super helpful. Settlement was quick process. Docs easily signed. Approval process wasnt much back and forth overall great outcome.

Company replied

Rated 5 out of 5 stars
Verified

Fast, friendly, reliable and helpful service. My Lending Manager did everything she could to ensure I got the best possible outcome. I'm very appreciative to Business Fuel for their help.

Company replied

Rated 5 out of 5 stars
Verified

The Lady i dealt with very good, she found a problem which i did not know about and was able to address it and a positive out come was achieved. She had a can do attitude not a negative that we see ev... See more

Rated 5 out of 5 stars
Verified

Always great to do business with and have been doing so now for many years.

Company replied

Rated 5 out of 5 stars
Invited

My experience with ScotPac Business Finance has been nothing short of exceptional. From the initial inquiry to the final approval, their team was incredibly supportive and efficient. They truly unders... See more

Company replied

Rated 5 out of 5 stars
Verified

You’re a company that is always quick to act whether it be yes or no which is what I like you don’t waste any time and when you do proceed, it is done very quickly. Great work

Company replied

Rated 5 out of 5 stars
Invited

Our broker PBEF sorted the finance for us and was very streamline Thanks

Company replied

Rated 5 out of 5 stars
Verified

The team at Business fuel have been exceptionally helpful and considerate in their approach to meeting the needs of my Company. They were ready to help when our Company went through some tragic circu... See more

Company replied

Rated 5 out of 5 stars

We required funds urgently to complete a project. The process was simple and quick. Funds were transferred into our account within 24 hours. Our application to the bank is still in process!! Business... See more

Company replied

Rated 4 out of 5 stars
Verified

I have used this business previously, this time theres more compliance and general red tape this time around which is a bit frustrating. Overall this business is good to deal with and their servi... See more

Company replied

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Company details

  1. Financial Institution

Written by the company

ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

667 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Loan Application

Long term relationships always taken into account making the whole loan application process simple and quick. A big thank you to Ben Brooks and the Team.

October 15, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks so much for the great feedback! We're glad to hear your experience was smooth and straightforward. Building long-term relationships and making the process simple is what we strive for and we really appreciate your continued trust and support.

Rated 5 out of 5 stars
Verified

Always great to do business with and…

Always great to do business with and have been doing so now for many years.

August 5, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks for your loyalty and trust over the years! It’s always a pleasure doing business with you.

Rated 5 out of 5 stars
Invited

Great service

It was great experience with scotpac.

October 10, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks for your feedback! We're glad you had a great experience with ScotPac and appreciate your support.

Rated 5 out of 5 stars
Invited

Our broker PBEF sorted the finance for…

Our broker PBEF sorted the finance for us and was very streamline

Thanks

September 20, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for the feedback! We’re delighted to hear your broker made the process seamless and we’re proud to work alongside great brokers to help clients access the right funding quickly and easily.

Rated 4 out of 5 stars
Invited

Great experience

Great experience, the communication and finance process with Scot Pac was exceptional.

September 12, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We’re so pleased to hear you had a great experience and found our process and communication exceptional.

Rated 5 out of 5 stars
Verified

Very helpful people

Very helpful people. Guided me all the way through.

September 24, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for the great feedback! We're delighted to hear our team was helpful and supported you every step of the way.

Rated 5 out of 5 stars
Invited

WHEN ONLY THE BEST WILL DO

Dealt with the best people for years
Why go anywhere else

August 22, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your continued trust and support! We’re proud to have built such a lasting relationship and look forward to helping your business for many more years to come.

Rated 4 out of 5 stars
Invited

Great to communicate with

Great to communicate with

September 19, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks for the kind words! We’re glad you found our team easy to communicate with , clear and open communication is what we strive for every day.

Rated 5 out of 5 stars
Verified

Friendly , Prompt and Professional Assistance

As soon as I started enquiring with the team in customer service I knew I was dealing with a repeatable company, any questions I had about the facility I was setting up were answered clearly, honestly and professionally,
Very happy with my experience with Scot Pac

September 15, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind feedback. We’re so pleased to hear that our customer service team provided you with professional assistance throughout your enquiry and facility setup. At ScotPac, we aim to make the process as transparent and supportive as possible. We appreciate you taking the time to share your thoughts and we look forward to continuing to support your business journey.

Rated 3 out of 5 stars
Invited

Management by Exception

When i needed funds to top up your business declined it on basis the turnover was below a certain amount. Thats very unusual as i had a great record with excellent credit history - never defaulted on any repayments. But now my business has picked up further jobs/contacts thus we are doing well.

March 31, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback. We understand the process can sometimes feel challenging, particularly when initial criteria don’t align with your expectations, and we appreciate your patience throughout.

Your experience and ongoing success are important to us, and we’ll continue working to make the process as straightforward as possible for our clients.

Rated 5 out of 5 stars
Verified

Great Communication, Outstanding Service

The communication throughout the process was second to none. Michael was outstanding and supported well by Ryan. A great example for potential clients.

August 7, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for sharing your experience with us. We’re delighted to hear that our communication and service stood out to you. Michael and Ryan will be pleased to know their efforts made such a positive impression. We truly appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars
Invited

I had great experience

I had great experience

August 9, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for sharing your experience! We’re glad to hear it was a positive one and look forward to helping again.

Rated 5 out of 5 stars
Invited

Great service

Service is fast and easy
Great rates and aim to provide you with the best options available

July 18, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind feedback! We’re delighted to hear you found our service fast and easy, and that our rates and solutions met your expectations. Our goal is always to provide the best possible options for our clients, so it’s wonderful to know this has been your experience. We appreciate you choosing us and look forward to supporting your business in the future.

Rated 5 out of 5 stars
Verified

Above and Beyond

Wayne went above and beyond to help me with this scenario given it was outside policy and he had to escalate it to have it done.
Had a few issues at settlement albeit they were explained accurately and completed with alternatives provided.
Keep up the awesome service levels :-)

August 13, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We’re so pleased Wayne was able to step in and provide the extra support you needed. It’s great to hear the settlement was managed with clarity and options along the way. We truly appreciate your feedback and will share it with Wayne and the team.

Rated 5 out of 5 stars
Verified

great communication and willingness to…

great communication and willingness to workshop a deal.

August 14, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! We’re glad to hear you valued our communication and collaborative approach. Our team prides itself on working closely with brokers to find the right solution, and it’s great to know this came through in your experience.

Rated 5 out of 5 stars
Verified

Very happy

Very happy.
Thank you

August 12, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks for your feedback! We're glad we could help you with what you needed.

Rated 5 out of 5 stars
Verified

You’re a company that is always quick…

You’re a company that is always quick to act whether it be yes or no which is what I like you don’t waste any time and when you do proceed, it is done very quickly. Great work

August 7, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks for your feedback! We’re glad to hear you value our quick turnaround and efficient approach. Our team works hard to provide clear, timely decisions and smooth processes, so it’s great to know this makes a difference for you. We appreciate your support!

Rated 5 out of 5 stars
Invited

Great customer service

Great customer service, efficient and easy.

July 22, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thanks for the great feedback! We're pleased to hear you found our service efficient and easy to work with.

Rated 5 out of 5 stars
Invited

My experience with ScotPac Business…

My experience with ScotPac Business Finance has been nothing short of exceptional. From the initial inquiry to the final approval, their team was incredibly supportive and efficient. They truly understand business finance and provided tailored solutions that helped my company move forward with confidence. I felt well informed and valued as a customer.

July 23, 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your wonderful feedback. We're delighted to hear that your experience with ScotPac has been exceptional from start to finish. Supporting businesses with tailored finance solutions is at the heart of what we do, and it's great to know our team made you feel informed and valued throughout the process. We appreciate your trust in us and look forward to continuing to support your business journey.

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