RoyalCasino.dk Reviews 345

Reply from RoyalCasino.dk

Oct 21, 2025

Dear Ksenia,

Thank you for your review of RoyalCasino.dk on Trustpilot.

We are very pleased that you have chosen to be a user with us for a long time.

Unfortunately, there is no guarantee of winning when playing, as everything depends on algorithms and coincidences.

Regardless of whether you play with us or other online casinos with a Danish licence, you will be playing on the same machines, over which we have no influence.

You play via a server with us and other casinos and are directed to the same server at the game provider, and therefore play with their settings.

If you find that the games are too slow, we recommend that you try a different browser or device.


Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Oct 21, 2025

Dear Ksenia,

Thank you for your review of RoyalCasino.dk on Trustpilot.

We are very pleased that you have chosen to be a user with us for a long time.

Unfortunately, there is no guarantee of winning when playing, as everything depends on algorithms and coincidences.

Regardless of whether you play with us or other online casinos with a Danish licence, you will be playing on the same machines, over which we have no influence.

You play via a server with us and other casinos and are directed to the same server at the game provider, and therefore play with their settings.

If you find that the games are too slow, we recommend that you try a different browser or device.


Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Jul 25, 2025

Dear Bryniar,

Thank you for your review of RoyalCasino.dk on Trustpilot

The signature field on a credit card will never be the reason why the documentation cannot be approved. We are, of course, fully aware that many payment methods do not have a signature field, and so the user simply refrains from signing.

Our users can always make withdrawals, but there may be cases where the user does not upload the correct documentation, has used someone else's payment method, or does not want to upload documentation, which delays the withdrawal.

If you need guidance, you are always welcome to contact our support team.

Best regards,

Marianne
RoyalCasino Customer Service

Reply from RoyalCasino.dk

Apr 24, 2025

Dear Fabrizio

Thank you for your review of RoyalCasino.dk on Trustpilot.

You have chosen to review several casinos here, but since this is a profile for RoyalCasino.dk, it is of course the casino we will use as a starting point. We can see that you haven't played with us for 6 years and when you closed your account, it was with a profit.

Therefore, we don't quite understand why you only describe losses, but if that's your feeling, we can't take it away from you. Perhaps the many years of inactivity also means that you don't quite remember your winnings at RoyalCasino.dk and this is a bit regrettable.

I wish you a lovely day.

Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Nov 15, 2024

Kære Luca

Tak for din anmeldelse af RoyaCasino.dk på Trustpilot.

Vi er meget glade for at høre, at du er tilfreds med både os og vores fysiske casino. Det varmer altid, når folk oplever, at vi gør hvad vi kan med både service, udvalg, kampagner osv.

De bedste hilsner

Marianne
RoyalCasino.dk Kundeservice

Reply from RoyalCasino.dk

Nov 15, 2024

Dear Ksenia

Thank you for your review of RoyalCasino.dk on Trustpilot.

The games you play with us are the same games you play at many other online casinos in Denmark.

Both our games and others will come with settings we have no influence on, but all games are approved according to Danish standards by the Danish Gambling Authority.

We apologise that you feel unlucky, but games are mathematics and randomness and maybe it will change for you at other times.

Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Sep 19, 2024

Dear Cohden,

Thank you for your review of RoyalCasino.dk on Trustpilot.

We are pleased that you are happy and satisfied playing with us and it's always great when a user writes that there is nothing to complain about. Thank you for that!

We will do everything we can to make sure you continue to enjoy playing with us.

Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Apr 24, 2024

Dear Aqqa-Villads

Thank you for your review of RoyalCasino.dk on Trustpilot.

It sounds great that you are happy with the service you have received from us and we do what we can to live up to the best standards.

We do our best to respond to our users as quickly and as thoroughly as possible.

Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Aug 4, 2024

Dear Shin-ASMR

Thank you for your review of RoyalCasino.dk on Trustpiolet.

We have tried to get in touch with you here by asking for your email. Unfortunately, you have not responded to that.

We would love to help you so please contact us at support@royalcasino.dk

We hope that you will get in touch.

Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Jan 6, 2024

Dear Viktor,

Thank you for your review of RoyalCasino.dk on Trustpilot.

We're sorry you feel you've had a bad experience but we have no influence on how a user wishes to deposit or play for the winnings. This is entirely up to the user.

We can see that you have had several larger winnings that you have chosen to play for and unfortunately we cannot change this.

It's always important to set your deposit limit at a realistic level so that your gaming matches your income.

You might want to consider our “cool off” feature - you are able to choose to close your account for either 24 hours or 30 days. If you wish to have a longer cooling-off period, simply contact our customer service team.

If you wish to exclude yourself from gaming overall on all Danish gaming sites, it is important that you’re aware that this can be done via ROFUS.nu – ROFUS stands for “Register of Voluntary Excluded Players” and is the official service of the Danish Gambling Authority which prevents you from playing online. We recommend the use of ROFUS if you may feel that you’re not in control of your gaming habits. You can exclude yourself temporarily or permanently.

If you wish to register yourself with ROFUS you can do so here:

https://www.rofus.nu/

Every single game we offer has a payout percentage set by the game provider.
The exact same games and the same payout percentage can be found at many online casino sites in Denmark and we have no influence on how the games performs.

Best regards,

Marianne
RoyalCasino.dk Customer Service

Reply from RoyalCasino.dk

Oct 29, 2022

Dear Bereti

Thank you for your review of RoyalCasino.dk on Trustpilot.

We are happy to hear that you got the help you needed, as we do a lot to constantly optimize the service for our users.

You are always welcome to contact us: support@royalcasino.dk

Best regards,

Marianne
RoyalCasino.dk Customer Support

Reply from RoyalCasino.dk

Aug 18, 2018

Kære Birthe

Tak for din anmeldelse af RoyalCasino.dk på Trustpilot.

Hvor er det dejligt, at du synes vores side er god.

Hvis du skulle få nogle spørgsmål, er du altid meget velkommen til at skrive på support@royal-casino.dk.

Jeg ønsker dig en rigtig skøn onsdag.

De bedste hilsner

Amalia
RoyalCasino.dk Kundeservice