Rivers Australia 

Those woman working in there are disgusting snapping at people rude making people putting unwanted items back on shelves and God help you if u have more than 5 items in dressing room they get paid for putting back clothes and the dog who comes to work with one of them behind counter wtf hope nobody employs them rude

Customer service never gets back to you, products terrible quality and that’s if you receive your products.

Ordered in November 2024and still have not received the order ( 12/01/2025, i have sent them many emails just to get a reply still waiting on the third party, absolute rubbish, been a customer for a long time, will NEVER buy online again.

This company is run by the greatest bunch of fuckwits known to man.They have NEVER replied to any email and I’ve been a customer for 30 fukn years .Today I tried chasing an order they were paid for on 2.1.25 and cause I didn’t get a receipt with order number my case ends.Hopefully Afterpay can refund my money.Makes you wonder why these pathetically run businesses are going broke

Garbage company - no better than a complete scammer. I ordered $300 worth of items, not only do they never give me any update on the order, but every time I login to the website they have changed my personal details. They keep giving me different random surnames and delivery addresses!! I can't even lodge a complaint properly because the order number doesn't work in their stupid form and their tracking numbers provided don't lead anywhere.

What a total joke this company is. Ordered shoes 2 weeks ago and still not sent. The shoes are now no longer needed and they refuse to refund me. Just a grub of a company.
Order AU007620774

Quality of goods is worse than garbage. Bought a jacket with sherpa on the inside and lined sleeves. Within a week the lining in the sleeves had split down the entire length of the sleeve. At the same time I ordered a sweat shirt with white tape design sewn on the front, after one wash the tape had started to fall off. Also ordered a pair of faux sheepskin ankle boot slippers, the soles fell off within two weeks. Don’t waste your money, the cheap stuff from The Warehouse is much, much, much better.

Bought some ankle boots for work about 4 months ago. I walk a lot but not more than a well-made pair of shoes should handle. I have a similar pair of boots from Kmart that I've had for a year and the soles are worn but otherwise they're fine. In contrast, the Rivers boots are completely falling apart - holes worn in the soles, and the soles separating from the shoe. Horrible, I'd give 0 stars if I could.

I have been having difficulties in withdrawing my money. DISPLAYED PICTURE is a website address that resolved my issue

After months of stalling

Barry,

Thank you for contacting us.

We value our customers' time and effort in informing us of their concerns. We really do apologised for the delay this may cause. We appreciate your patience in this matter.

This is in regards to your complaint. Please be advised that this has been sorted out by our relevant team and was already talked to the store staff by not providing a good customer service to our valued customer's.

However, the store manager cannot checked in regards to the pricing of an items due to it was already 3 months ago and our prices in store changes from time to time. But rest assured, that store staff was already been knowledgeable about providing good customer service in store.

We apologise for any inconvenience this delay may cause. If you have any additional questions or concerns, please don't hesitate to reply to this email or contact our team at 1800 151 110 (AU) or 64 9884 1254 (NZ) during our business hours, which are Monday to Friday from 9 am to 5:00 pm AEST.

Kind regards,

Cath
Customer Care Team
Mosaic Brands Ltd

First and last time buying from this store. I should’ve checked reviews before making my purchase as it seems I’m not the only one that won’t be buying off them again.
I ordered pants and received the wrong colour. They expect me to pay to send it back when they got it wrong in the first place. They have not been helpful AT ALL. Never buying from this place again and I’ll make sure everyone I know is aware of this experience so they don’t go through it.

I bought a sneakers from Rivers. Men's winter black sneakers but they picked a wrong size for me. I'm size 10. I found size 8 in my yet to arrive order. I've called them to change it and they told me it can't be changed

Very bad experience in rivers shop, they aren’t the shop in my memory.

Poor Quality Items… Buttons popping off the day received. Will not buy again… 👎🏻

Worst service in my life!!!
I ordered online on a sale item, paid and received a confirmation number but no further communication. After waiting 5 days of no communication nor any parcel receipt, I phoned the 1800 number. I was told their system cancelled my order. No reason given. There was no problem with my credit card. No communication/email received to inform me of this and why. I was told I could re-order online at the full price and if and when I received the item, I could apply for a refund of the balance. No guarantee as to how or when items are mailed.

I've bought a black jacket with silver buttons. They sell these in different colours. As I was taking it overseas on holidays, I cut off the Rivers tag. I handwashed it and allowed it to drip dry but immediately it was wet, it wrinkled terribly. The collar went out of shape and there is now tiny elastic threads popping out of the material. When i get home I'm taking it back!

Worst quality clothing and shoes product and customer service is even worse than their product .

I contacted Rivers a few weeks ago because I'd noticed that all the sale/discounted items in my online purchase bag had calculated the sub-totals and totals based on the original price. So instead of calculating 2 items multiplied by $5.00 they calculated all the totals as 2 items multiplied by $29.99!
I contacted them by phone twice and sent copies of the incorrect calculations twice.
Today I deleted all the items in my on-line bag and re-entered them, one by one. But shock horror the same issue was still present - luckily I checked before submitting the entry and once again the original prices had been used to calculate all totals, not the discounted prices.

Why aren't the clearance prices being used? My feeling is that they get your money then argue that you agreed to the inflated total leaving you no recourse but to fight them in court for a refund. Most people won't so they rip off customers with no penalty.
Really abysmal service utilising a crap on-line site that can't calculate prices of discounted items.

Once upon a time, a LONG TIME AGO, I bought something from Rivers online. It required me to give my phone number. Since then Rivers has continued to send me UNSOLICITED phone messages regarding sales they have. No matter HOW MANY TIMES I texted STOP, they continue to send them. They are SPAMMERS because when you actually ring the number they texted from, it is, you guessed it, not connected/not available etc. BAD business practice and guaranteed to make me NOT BUY ANYTHING anymore from this company.

Advertise NZ, then when your make the purchase, money is taken out your bank account and a while later they send an email saying the item is not sent to NZ. Then your receive the money back in your bank account.
Is that not false advertising???
Very disappointing to not receive the item, and a waste if time😱😥