Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the ergonomic design and high-quality materials, particularly noting the absence of any unpleasant odors. People report that the product offers a customizable fit and find it helpful for pain management, sometimes even as an alternative to more invasive treatments. Several reviewers highlight significant improvements in pain reduction and increased mobility, especially in the shoulder area, after consistent use. However, customers have expressed concerns regarding orders, delivery service, contact with customer support, and refund processes. While opinions on the product itself are mixed, there is a strong consensus on negative experiences related to these operational aspects. Some reviewers find the device awkward to put on and challenging to operate, suggesting improvements are needed in the ease of use and clarity of instructions.

Based on these reviews

Rated 4 out of 5 stars

The purchasing experience went great. Shipping was quick and the ahoulder wrap is as described. I’m unsure how much the therapy is helping long term. If I am hurting and unable to sleep using the heat... See more

Rated 4 out of 5 stars

My wife indicates that it is starting to help her shoulder when she has the Heating and Vibration Massage Shoulder Pad in place. This is the first time I have been able to get her to try it, so that... See more

Rated 4 out of 5 stars

I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m retired, old bones creak. This contraption advertised warmth and vibration, seemed hopeful. It fits poorly first time, but I adjusted. First day... slight relief. Day three… better mobility. Tbh... See more

Company replied

Rated 5 out of 5 stars
Verified

Over past decade, fine motor control in my right arm faded due to cancer treatments. I was leery of anything medical. But I’ve been using this for ten minutes twice daily. It’s not miraculous, but... See more

Company replied

Rated 5 out of 5 stars
Verified

Reminds me of the warm compresses my mother used, but better. The vibration is newfangled but pleasant. I tend my garden and my shoulder didn’t complain yesterday. Makes me smile, and that’s enough.... See more

Company replied

Rated 5 out of 5 stars

I am always skeptical about devices that claim to get rid of pain etc. In this case the price was worth the risk. I have a worn Rotator cuff, supraspinitus tendon. After using it faithfully 20 minute... See more

Rated 5 out of 5 stars

Due to years of lying on my side and supporting my upper body weight with my left elbow, my shoulder muscles and joint became very sore. The soreness was getting worse with the passing months and I kn... See more

Rated 5 out of 5 stars

I set it up by the bedsside, thinking it would sit there quietly. But it buzzes and warms, funny feeling at first. Now, I use it every evening before bed. Shoulder pain... less. Small miracle, that.

Company replied

Rated 5 out of 5 stars

COMFORTABLE to wear and RELIEF felt not days after but in 30 minutes, after manipulating the EASY controls, there was feeling of diminished pain and stiffness that I have suffered for weeks..and there... See more

Rated 5 out of 5 stars
Verified

I didn’t reckon this thing would help much, after years of physio and pain killers, I wasn’t sanguine. But heat soaked in well, vibration hit the spot, and well, morning stiffness? Nearly gone. It a... See more

Company replied

Rated 2 out of 5 stars

Awkward to put on. Awkward to activate and read the dial/control. Even the instructions indicate it may be easier for some people to look in the mirror to operate the controls. Here's an idea....don't... See more

Company replied

Rated 5 out of 5 stars
Verified

Had rotator cuff troubles for years. Tried everything short of surgery. This caught my eye. It’s a bit pricey but once it’s on, the warmth is deep, the pulses steady. My range seems better, can reac... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ll be honest I’ve lived with shoulder pain so long I thought it was just part of aging. Had my right shoulder replaced 6 years ago and the left one started acting up two years later. Co... See more

Company replied

Rated 5 out of 5 stars
Verified

If you’re debating this purchase, let me just say this: I was skeptical too. But now I don’t go a day without using it, and my shoulder is finally starting to feel like my shoulder again.

Company replied

Rated 5 out of 5 stars
Verified

I watch my twin grandkids every week, lifting and chasing them wears me down. This contraption’s warmth soothes the ache and the buzz loosens muscles I thought were gone stiff for good. I can help w... See more

Company replied

Rated 5 out of 5 stars

I dont usually write reviews but I felt I had to with this one. Been a mechanic all my life, these hands and shoulders carried me through 40 years of work. The price of that was worn joi... See more

Company replied

Rated 5 out of 5 stars
Verified

I set it up by the bedsside, thinking it would sit there quietly. But it buzzes and warms, funny feeling at first. Now, I use it every evening before bed. Shoulder pain... less. Small miracle, that.

Company replied

Rated 5 out of 5 stars
Verified

"After a week of using it nightly, can lift paint brush without wincing. Feels like getting a little life back."

Company replied

Rated 5 out of 5 stars
Verified

It hums like a small motor but eases my shoulder. Slightly odd to wear. Don’t know the longevity, but for now, it’s doing fine.

Company replied

We perform checks on reviews


Company details

  1. #8 of 8 best companies in Massage Therapist

Written by the company

Dedication to Wellness!


Contact info

3.5

Average

TrustScore 3.5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks


Advertisement
Rated 5 out of 5 stars

Slightly Confused but Grateful

I set it up by the bedsside, thinking it would sit there quietly. But it buzzes and warms, funny feeling at first. Now, I use it every evening before bed. Shoulder pain... less. Small miracle, that.

September 16, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

Thank you soo much for the valuable feedback.

Rated 5 out of 5 stars

I dont usually write reviews but I felt…

I dont usually write reviews but I felt I had to with this one. Been a mechanic all my life, these
hands and shoulders carried me through 40 years of work. The price of that was worn joints,
torn rotator cuff, and the constant dull ache in my shoulder that followed me even after
retirement. Its frustrating when the body doesnt keep up with the mind. I like tinkering in my
garage, fixing up old cars, but I’d last maybe 20 minutes before my shoulder would scream.
My daughter got me this shoulder device for my birthday. At first I laughed, said it looked like
something from a science fiction movie. But I gave it a shot. I strap it on after breakfast, let it
warm up and buzz while I read the paper. The heat is deep and soothing, like it melts into the
sore spots. After a week I noticed I could lift my coffee pot with less strain. Two weeks in, I was
back in the garage, able to work on the carburetor without paying for it all night.
What got me the most was when my grandson asked me to play catch again. I hadnt been able
to throw a ball in years. Still cant throw like I used to but I managed a few tosses, and the look
on his face was worth more than gold. That moment right there is why I’ll keep using this.
Its not perfect, the strap needed adjusting and it took me a bit to get used to the vibration, but its
helping me live again. At 66, that is all I can ask for.

September 8, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

Thank you for your positive feedback.

Rated 5 out of 5 stars
Verified

Life-changing Story

I’ll be honest I’ve lived with shoulder pain so long I thought it was just part of aging. Had my
right shoulder replaced 6 years ago and the left one started acting up two years later. Couldnt
sleep more than 2 hours at a time cause the ache would wake me. I tried hot water bottles,
heating pads, ointments that smelled up the whole house, and more pain tablets than I care to
admit.
When my son showed me tis device I thought he was wasting his money… But after the first
week of using it every evening in my recliner, I started to notice I wasnt waking up as often. The
heat and the buzzin feels odd at first, but once it sinks in, stiffness eases and I can stretch my
arm higher than before. Now I’ve been using it for about a month and even managed to go back
to quilting with my sewing group. I hadnt touched a quilt in over a year cause lifting my arm over
the machne was torture.
It is not a miracle cure but for me its been life changing. Even my husband noticed I dont groan
as much rolling over in bed. I know it sounds silly but I feel like I got a piece of my independence
back. Worth every penny.

September 11, 2025
Relieflylab logo

Reply from Relieflylab

Thank you for your positive feedback.

Rated 5 out of 5 stars
Verified

Sweet & Nostalgic (medium)

Reminds me of the warm compresses my mother used, but better. The vibration is newfangled
but pleasant. I tend my garden and my shoulder didn’t complain yesterday. Makes me smile,
and that’s enough.

September 6, 2025
Relieflylab logo

Reply from Relieflylab

Thank you for your positive feedback.

Advertisement
Rated 5 out of 5 stars
Verified

It hums like a small motor but eases my…

It hums like a small motor but eases my shoulder. Slightly odd to wear. Don’t know the
longevity, but for now, it’s doing fine.

September 2, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 5 out of 5 stars
Verified

I’m retired

I’m retired, old bones creak. This contraption advertised warmth and vibration, seemed hopeful.
It fits poorly first time, but I adjusted. First day... slight relief. Day three… better mobility. Tbh, I
wish customer support was faster. But device, it does help.

September 2, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 5 out of 5 stars
Verified

Had rotator cuff troubles for years

Had rotator cuff troubles for years. Tried everything short of surgery. This caught my eye. It’s a
bit pricey but once it’s on, the warmth is deep, the pulses steady. My range seems better, can
reach into cupboards high up, which I thought I’d never do again. Not a panacea, but good.

September 1, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 5 out of 5 stars
Verified

I set it up by the bedsside

I set it up by the bedsside, thinking it would sit there quietly. But it buzzes and warms, funny feeling at first. Now, I use it every evening before bed. Shoulder pain... less. Small miracle, that.

August 1, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Advertisement
Rated 5 out of 5 stars
Verified

Cheerful & Energetic

"After a week of using it nightly, can lift paint brush without wincing. Feels like getting a little life
back."

August 30, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 5 out of 5 stars
Verified

Plainspoken Praise

Pain in shoulder lessens each day with use. Simple to strap on, not too heavy. I’d buy again.

August 30, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 5 out of 5 stars
Verified

Detailed & Clinical

Over past decade, fine motor control in my right arm faded due to cancer treatments. I was
leery of anything medical. But I’ve been using this for ten minutes twice daily. It’s not miraculous,
but the heat and pulse vibration giv modest relief. Doesn’t cure me, but I fiddle my toolbox
again. That’s something.

August 25, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 5 out of 5 stars
Verified

I watch my twin grandkids every week

I watch my twin grandkids every week, lifting and chasing them wears me down. This
contraption’s warmth soothes the ache and the buzz loosens muscles I thought were gone stiff
for good. I can help with their bedtime stories again. That means something to me. Thank you.

August 24, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Advertisement
Rated 5 out of 5 stars
Verified

Skeptical Then Surprised

I didn’t reckon this thing would help much, after years of physio and pain killers, I wasn’t
sanguine. But heat soaked in well, vibration hit the spot, and well, morning stiffness? Nearly
gone. It arrived a little slow, had to wait a fortnight. But once it’s on, ahhhh. Fairly impressed.

August 23, 2025
Relieflylab logo

Reply from Relieflylab

Thank you so much for the valuable feedback. We truly appreciate you taking the time to share your thoughts with us, as it helps us improve our service and provide you with a better experience.

If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know.

we’re here to help.

Rated 1 out of 5 stars

Rated ZERO (0)-stars now & forever

Rated this company back in February for their failure to provide legitimate 'customer service' In the end my review was removed. I took the only offer they gave me. Keep the worthless product and receive a 30% refund. They have never even given that back. Their policy says 100% refund is misleading. You must pay for shipping back to China, almost as much as the purchase price. I see they are still selling the device, offering for THREE times the price other sellers do for the same (or better) product. It is a shame people like this can continue to take advantage of venerable Seniors and others. God Bless to all

Thank you for responding regarding Order # 18974. You should have refunded all our money. You made sure to get past the 60 days so my credit card company would not reverse the charges. I sent you the request for the 30% refund in March and you have still never sent us a check or given us credit to our card.

YOU STILL HAVE NEVER REFUNDED ANY OF OUR MONEY. YOU DO NOT TELL THE TRUTH. OUR ORDER # 18974 WILL NEVER BE RESOLVED, CORRECT?

September 3, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

We have received your feedback! Please share the info so we can check.

Rated 1 out of 5 stars

No Relief

I'm a retired senior and when I saw the ad for the shoulder device, I decided to purchase it, due to pain from a rotator cuff tear. I didn't get any relief. It didn't fit well [too small]. I tried to get in contact with this company [thru several emails and phone calls] to no avail. There is a 90-day guarantee, but you can't get through on how to return. I do not recommend this product or company.

July 24, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

We really sorry to hear about your experience. This isn’t the kind of service we want for any of our customers. Could you please share your order information with us.
Best regards,

Rated 1 out of 5 stars

Very disappointed!!

My chiropractor suggested this company as a good company for a shoe that gives good arch support. I ordered the only shoe I could find on the site. The insole was about as flat as a pancake. Trying to put the shoe on was so difficult I finally gave up and decided to send them back. I wish I had ordered from Amazon as they would have given me a full refund. Reliefly only gave me $7 of the $38 that I spent on the shoes. I would never order through this company again. BUYER BEWARE!!

July 31, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

Thank you for your review. I’m really sorry to hear this didn’t go well for you. That’s not the kind of experience we want our customers to have. We’ll send you a DM so we can go over your order details together and see how we can make this right for you.

Advertisement
Rated 1 out of 5 stars

I have attempted to unsubscribe many…

I have attempted to unsubscribe many times over 4-months. Still receiving e-Mails and no response from 'help'.
How can you provide more information such as e-Mail address for Reliefly to contact me when TrustPilot will not allow e-Mail addresses? Other feedback indicates that reliefly is a poor communicator and an abuser with spam e-Mails/

August 16, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

Hi Jim, thank you for sharing this. I’ve checked and we don’t have any record of contact under your name. Could you please share your details with us so we can investigate and get this resolved right away? We’ll make sure you’re fully assisted once we have your information.

Rated 4 out of 5 stars

I bought the shoulder brace with heat…

I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this kind of product. As I have been going to Physical Therapy for around 5 months for my shoulders, 2 times a week, I was looking for something that would work along with my therapy. They also have been using heat and stimulation to help me recover the use of my arms. So far the brace with the heat and stimulation has work quite well for me. I use it for longer then the 15 minutes recommendation, mostly 35-45 minutes and I have seen a fair amount of pain relief and returning mobility. As I have only been using the brace for 5-6 days I cannot say what the long term effects will be but so far in the time I have use this product I have been impressed. It did seem to be expensive and it did take longer to get to me then I had hoped, but so far so good. It has lived up to the advertisement, it is made well, not cheaply. The self contained battery charges up quickly, as I use it on both shoulders that is important to me. I am wearing it now as I write this review. One of the primary reasons I purchased it was I was having a hard time sitting and working at my computer. Not any more.....

August 12, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

Thank you so much for your valuable feedback! We’re glad to hear the device is helping you find relief and improve mobility, and we truly appreciate you sharing your experience with us.

Rated 1 out of 5 stars

How can I rate a product that I have not yet received?

How can I rate a product that I have not yet received?! I placed my order July 17 and have not received the order or even heard from Reliefly except for this email asking for my feedback. Well, my feedback is HURRY MY ORDER TO ME!!
I can then rate the efficacy of the product after I've had a few days to check it out.

July 17, 2025
Unprompted review
Relieflylab logo

Reply from Relieflylab

We’ve received your request and are currently working on it. Thank you for your patience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look