Pupsdream Reviews 2,005

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality and design of products such as dog beds, cooling mats, and winter jackets, often noting their comfort and durability. Several consumers highlight the effectiveness of calming beds in reducing anxiety and improving sleep quality for their pets. Grooming tools and bark collars also receive positive feedback for their ease of use and noticeable impact on pet behavior and well-being. However, experiences regarding orders, delivery service and product are inconsistent among consumers. Some reviewers report negative experiences related to refunds and contact with customer service. These consumers express dissatisfaction with the handling of issues and a perceived lack of responsiveness.

Based on these reviews

Rated 4 out of 5 stars

Bed is cute & very soft. Guide didn't really match accurately for dog size though. Would have purchased next size up but don't want to exchange at this point because NO communication from seller durin... See more

Rated 4 out of 5 stars

Customer service got back to me very quickly after initial purchase. It was slightly too small and they offered to send a larger size for just the handling fee and extra cost in materials. However,... See more

Rated 4 out of 5 stars

The calming dog bed is amazing - my border terrier is very reluctant to settle in a bed but loves this one. I had initially bought a jacket which wasn't suitable, and was credited store credit + 20% o... See more

Rated 4 out of 5 stars

We’ve ordered a bed for our new puppy and a air purifier and the order/delivery experience has been exceptional. The air purifier is great, you can really feel a difference and it’s not noisy at all.... See more

Rated 5 out of 5 stars

Although we had to give the beds to a shelter, I could not have asked for better customer service. You followed through immediately on all requests and I appreciate that so much. Good luck to you in... See more

Rated 5 out of 5 stars

Quick to arrive, and easy ordering experience. These definitely work! We noticed the difference within a few days with our Jack Russell who, when we first got her, was getting heaps of ticks. She neve... See more

Rated 5 out of 5 stars

Great machine, our dogs have slowed their barking down to just about nil, when they bark they realise that following the bark will be an uncomfortable sound. It is funny to watch their reactions and... See more

Rated 5 out of 5 stars

The information on the site was quite comprehensive, the quality of the products stood out, the site itself is very user-friendly, free shipping and the ability to track progress was greatly apprecia... See more

Rated 5 out of 5 stars

Great product! Looking at the size chart and the pictures other people put up, I opted for the size down as our Bailey was to the lower end, so glad we did as they fit perfectly! They have give Bailey... See more

Rated 5 out of 5 stars

My grandkitty is enjoying his fluffy birthday bed! Great soft comfy bed, generously sized, great for an adult cat. . Delivery time to US accurate. Will definitely buy from this company again!

Rated 5 out of 5 stars

My dog absolutely loves the bed - He’s only 11 weeks old and before it arrived he couldn’t be anywhere if not right next to someone, now we can leave him alone for an hour or so and come back to him c... See more

Rated 5 out of 5 stars

Our cats absolutely love their pups dream beds. They are warm and calming and they will snuggle up for hours in them. We have three cats and I had to buy another larger version for our Burmese brother... See more

Rated 5 out of 5 stars

My dog usually chews up everything I give him. However, the winter jacket I ordered from PupDream (I recommend sizing up a little if your dog has a lot of fur) is of great quality. It's his favorite j... See more

Rated 5 out of 5 stars
Verified

The product arrived well packaged and in perfect condition. The dog bed is soft, very comfortable and, above all, the cover can be washed separately. The cover does not fluff and dries quickly. There... See more

Rated 5 out of 5 stars
Verified

As a pet parent, my top priority is ensuring my dog’s comfort, especially during the hot summer months. This cooling mat has been an absolute game-changer! It’s so effective at keeping my dog cool tha... See more

Rated 5 out of 5 stars

We ordered the wrong size doggie coat and Pups dream was amazing, no issue in getting the right size sent through for just the difference in price and even told us to keep the smaller size and donate... See more

Rated 5 out of 5 stars

Our new rescue dog loves her new Calming Bed. It seems to be great quality and I particularly like the fact that you can remove the cover for washing (essential really, but it’s surprising how many d... See more

Rated 5 out of 5 stars

We had ordered a dog bed for our Labrador, but had requested the wrong size. Roland gave advice on correct size and sorted out the replacement - nothing seemed too much trouble. The replacement has... See more

Rated 5 out of 5 stars

I read the reviews of the calming dog bed on here AFTER I ordered here and saw how some said it was a scam ! I had been scammed buying on Facebook before so thought here I go again! But no, I ordered... See more

Rated 2 out of 5 stars

I've waited weeks for my product and zero progress, they post a "shipping notice" but it never goes beyond "preparing product". They STOLE my money and they are not communicating with me. My next... See more

Rated 5 out of 5 stars

Ordered three beds before Christmas, 2 shipped straight away and arrived quickly. Emailed the company regarding the 3rd bed and they responded in a timely manner, with the 3rd bed arriving just after... See more

Rated 5 out of 5 stars
Verified

I've purchased many dog beds over the years, but the Pupsdream dog bed truly stands out. For the price, I was expecting something mediocre, but what I got was a well-constructed, plush, and cozy bed t... See more

Rated 5 out of 5 stars

Excellent Customers Service, I ordered the wrong size bed, they were very understanding and promptly sent the right size and our dog loves his new bed. I also ordered a Coat for him, both items are of... See more

Rated 5 out of 5 stars

The company were fantastic at customer service, especially when I had an issue, very responsive and helpful. I was kept up to date with delivery expectations as well. And the actual bed, my dog is o... See more

Rated 5 out of 5 stars

Our lab is a mess when we get home from our frequent hikes. Every day, this cover keeps our couch safe. He seems to remain more composed while wearing it, and it dries quickly and is easy to wash. Alt... See more

Rated 5 out of 5 stars

PupsDream I have been ordering from for over 12 months now. I have not had a bad product. Ordering is simple and delivery is quick, the packaging itself has always been in tact. I have ordered blanket... See more

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Company details

  1. Pet Supply Store

Written by the company

Pupsdream is the place to go for calming dog beds & pet accessories for the modern pet owner.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

Replied to 13% of negative reviews

Typically replies within 1 month


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Rated 1 out of 5 stars

Do not buy from this company….

Do not buy from this company….. big time scammers….. they don’t accept returns and the quality is horrible!!! I still don’t have my items and I have spent over $80. They try to give you a $150% credit and the items get lost in delivery some how-going to report them…

June 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Extremely poor products o er price you won’t get a refund

Falsely advertised products over priced then when you want to return because it’s not what stated on there page they do all they can NOT to return/refund you so your left with crap that doesn’t work and a money off to purchase even more crap that doesn’t work or isn’t was it says it is website is fraud and joke

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service!…

Although we had to give the beds to a shelter, I could not have asked for better customer service. You followed through immediately on all requests and I appreciate that so much. Good luck to you in the future.
Susan Copeland

June 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Pupsdream scammers

Brought a xl bed arrived after 2 weeks,
Very poor quality ask to return under consumer right,there website page says return within 100 day .
Wouldn't accept a return offered a credit note
not acceptable after a number of email
They would refund if I took the bed to a dogs shelter.
Found out company in Hong Kong promising everything delivery nothing buyer beware

May 12, 2025
Unprompted review
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Rated 5 out of 5 stars

100% reccommend

PupsDream I have been ordering from for over 12 months now. I have not had a bad product. Ordering is simple and delivery is quick, the packaging itself has always been in tact. I have ordered blankets, beds, collars to help prevent fleas, mites and ticks and recently their pet nail filing which I have to admit is a god Scent it is the best machine I have ever used. My 3 bullbreeds absolutely love the product and I have recommended this company to my dog trainer and various family and friends all of whom have commented to me how impressed with this site and there genuine love for our animals. I shall definitely continue to support PupsDream as I feel a company like this with genuine positive reviews can help change peoples minds and their pets overall happiness 😊 thank you for everything PupsDream from myself and my 3 bullbreeds ❤

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

My dogs love these beds

My dogs love these beds! I was skeptical when I opened the package plus we have tried so many different dog beds - but these are truly special. My old guy tries to drag the bed around the house to have it with him and Sleeps very deeply when he is in it. Highly recommend!

June 12, 2025
Unprompted review

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