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We are a one stop shop for all your printing needs.
182-184, High Street North, E6 2JA, London, United Kingdom
SCAMMERS !!! I MADE 2 ORDERS AND PAID , RECEIVED HALF OF MY FIRST ORDER, QUALITY IS AWFUL , AND NOW NO ONE REPLIES TO MY MSGS , NEVER RECEIVED THE 2nd ORDER , WAS SUPPOSED TO RECEIVE THEM TOGETHER BUT THEY DONT REPLY NOW , I HACE SCREENSHOTS OF THE WHOLE CONVERSATION
Still waiting for my order placed on 27/07/23 not replying to my messages £125.99 and no leaflets or business cards
Reply from Printmasterspro
Dear Customer,
Thank you for your feedback regarding your recent order. We apologize for any inconvenience you've experienced. We'd like to address some points to ensure a clear understanding of the situation.
After reviewing our communications, it appears there might be a misunderstanding about the ink smudging issue. We want to clarify that our printing processes are designed to deliver high-quality results. We take special care in providing accurate and well-packaged products.
In our previous discussions, there was no mention of a request for lamination or coated paper. We always aim to accommodate specific requests, and had we been informed about your preference for laminated paper, we would have certainly considered that to prevent ink smudging. Our team's goal is to align with your requirements as effectively as possible.
We are committed to resolving this situation fairly. While we're more than willing to proceed with a re-print, we recommend considering the option of laminated paper to prevent ink smudging. It's important to note that opting for lamination would involve additional charges.
We apologize for any confusion and genuinely value your business. We would appreciate the opportunity to rectify this situation to meet your expectations.
Please inform us of your decision, and we'll promptly assist you. Thank you for your understanding.
Best regards,
Tim Green
Complaints Manager
Print Masters Pro Ltd
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