Postly Reviews 152

Used to be a great piece of software until the "updated" their platform.

They ended up deleting all of my scheduled posts, the platform now just seems to be missing features that were there before and now just simply dont work.

I contacted support about the issues with the posts going missing and recurring posts being delete from accounts and they said their dev team had issues with migrating them when they rolled out.

Rather than pull the pin on the deployment they rolled out anyway and have likely p!ssed off alot of customers.

The platform is pretty much not usable anymore and what ever go standing this company has built up has not been lost

I started using postly early 2024. I highly recommend this application to anyone looking to simplify their content creation and sharing process. Its user-friendly interface makes it easy to craft and publish engaging posts, while its seamless integration with multiple social media platforms enables effortless sharing and expands the reach of your content. It's helped me so much as a blogger and has helped to amplify my online presence and has grown my audience.

I have been using Postly since 2023 and it has helped me build a strong presence online for my business.
the new dashboard looks great, despite the migration hicups

DO NOT USE POSTLY!!!!! i have lost 3 months worth of scheduled work gone because of the stupid update. Can you believe a SCHEDULING app had an update and ERASED all scheduled work. Would have been ok if the update was worth it but it removed all synced accounts. Its terrible. The new update sucks.

We had an extremely disappointing experience with Postly. They erased all of our workspaces and failed to migrate our clients’ accounts properly to their new platform. As a result, we lost all of our previously published posts as well as the scheduled posts for every client account. This caused major disruption to our business and damaged client trust.

The lack of preparation, accountability, and support throughout this transition was unacceptable. If you rely on social media scheduling and client management, I would strongly advise against using Postly.

The company updated their dashboard without the technical foresight to back up my scheduled posts — posts I paid my VA hundreds of dollars to create. Now everything is gone. This is exactly what happens when you trust a cheap subscription service. I don’t care what their “intentions” were; their developers need to get it together. And spare me the canned AI-style responses — they don’t fix the problem.

DONT USE THIS APP. Use any other social media posting platform before. You might think to yourself, for this price it’s not bad and gets what I need done. Except whenever they update their platform even when it’s something as simple as the user interface, it will delete all of your scheduled work. Months of posts just lost to the void for a new pretty interface. No email or notification that an update was coming. Just logged in and all my work was gone. I reached out to support and all they could say is, “sorry for the frustration and for the extra work” it’s not just extra work, it’s months of work I now have to find a way to fit into my already busy schedule. This app is straight bullshit. Do not use if you want to keep your work.

I’ve been using Postly since late 2023, but really started relying on it in early 2024. By February 12th, I was already contacting support because scheduled posts weren’t publishing on some platforms. I never got a clear or useful answer.

I kept using the platform anyway, hoping to make my investment worthwhile. Over the past few months, I’ve been using it more intensively, and the number of errors is just unacceptable. My configuration is correct, yet I constantly see messages like “your post failed to publish”.

Since I post across many platforms at once, going back and manually re-publishing on the ones that failed completely defeats the purpose of having this tool in the first place.

Support told me to disconnect and reconnect the services. That did nothing. Then they asked me to record a video, which I took the time to do, commenting every detail. It cost me time, and I got zero follow-up.

Now, after yet another session where 3 out of 5 posts failed, support is once again suggesting I disconnect, clear my browser cache, and make another video. I’ve been stuck in this same loop since February 2024.

This service simply isn’t reliable. Save yourself the trouble and look elsewhere.
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PS to your response
Your “records” show nothing useful. I already went through the trouble of making a complete, detailed video (which was time-consuming and frustrating) and I never received any follow-up afterward. On top of that, your team clearly doesn’t share information internally, since the second person I spoke with had no idea what I was referring to.

If your so-called “records” were actually meaningful, you wouldn’t keep sending me in circles with the same ineffective steps (reconnecting, clearing cache, etc.) or asking me to record yet another video. I’ve already done what you asked, it solved nothing, and you’re still looping back to the same script.

This process is a complete waste of my time and proves just how unreliable your service really is.

The Initial Challenge
We initially contacted Postly because we have two Google Business Profile accounts with identical business names in different cities - a common scenario for multi-location businesses. Their platform couldn't distinguish between the locations, creating confusion and risk of posting to the wrong location.
What We Liked About Postly
Excellent Value: Postly offers some of the best pricing in the social media management space, making it accessible for small businesses and startups.
Responsive Support: Their support team responds incredibly quickly, which is rare in this industry. When we had questions, we got answers fast.
Professional Support: The support team was professional and responsive throughout our interaction. While their initial workaround suggestion wasn't ideal for our needs, they listened to our concerns and quickly escalated the issue to their development team when we explained why the proposed solution wouldn't work for us.
Outstanding Follow-Up from Leadership
Before posting this review, we reached out to share our concerns, and received a personal response from company leadership, who:

-Apologized for the poor support experience
-Immediately engaged their engineering team for urgent review
-Demonstrated clear understanding of the technical solution (store codes, city info, Google API metadata)
-Committed to UI enhancements for better location differentiation
-Promised to keep us updated on progress

Incredible Follow-Through: Just one day later, they implemented the fix! This level of responsiveness is absolutely unprecedented in our experience with software companies.
This response completely changed our perception of the company. It shows Postly has leadership that not only listens to customer feedback and takes technical concerns seriously, but actually delivers on their promises with remarkable speed.
Bottom Line
Postly excels in pricing, support responsiveness, and now has proven they can deliver technical solutions at lightning speed. This is exactly what you want from a software partner.
What sets them apart: When faced with legitimate technical feedback, Postly's leadership didn't just make promises - they delivered a complete solution in 24 hours. This level of responsiveness and technical execution is virtually unheard of in the software industry.
The multi-location Google Business Profile issue has been resolved, with the interface now properly displaying location information to distinguish between identical business names.
Would I Recommend Postly?
Absolutely, for any business size.
The combination of:

-Excellent pricing (best around)
-Lightning-fast support response
-Leadership that takes action immediately
-Technical team that can implement solutions in hours, not months
-Genuine commitment to customer success

Makes Postly an outstanding choice. They've transformed what started as a technical limitation into a showcase of exceptional customer service and rapid problem resolution.

Postly.ai has been an excellent social media management solution. The platform offers intuitive scheduling across multiple social networks with a clean, user-friendly interface. Their customer support team is notably responsive and helpful, typically replying within 1 weeks to address any concerns

Customer support is the best! Quick and easy setup. Platform is really user friendly.

Postly started with great features and has been improving over the last 1 year+ and I love the centralized inbox social inbox for FaceBook and Insta messages and looking forward to also have LinkedIn and other social media messages brought into this unified interface. On the publishing side the choice and scheduling works like w Swiss Watch :-)

I purchased a lifetime deal a year ago and today they said "Discontinuation of New Lifetime Deal Activations - Given these advancements, we have made a strategic decision to discontinue New Lifetime Deal activations."

They strategically stole my money. Terrible company and they do not honor their commitments or honor their promises made.

Furthermore, I lost clients using this service as it was underperforming. The second they made real improvements - they stopped honoring the promises made. Very dissappointing.

great tool which saved you hours every day

Been using Postly for over a year now and i am totally satisfied, it gave me the possibility to publish posts to all my enterprises and never had a single issue.

Have used Postly for over a year- It is a great tool for any social media management need. Connects to all of the major networks that a small business would need right away.

It allows you to separate different groups of accounts by workspaces, very much helping streamline the scheduling timeframe.

It allows you to connect RSS feeds, which was a HUGE research item for me.

The analytics tools are broken out by platform, giving you an easy way to see a cleaner snapshot of what's happening, ESPECIALLY for Facebook, where the process of managing pages has gotten a bit convoluted with heir "Professional Dashboard".

I am also a big fan of the Monthly view content planner, most services have something similar, but Postly gives you the ability to turn off thumbnails and get a great bigger picture view of your social planning.

Staff have been very approachable as well, they answered every support request I've submitted in a timely manner and they themselves build a social following by being available for AMA'a and regular check ins.

It's a good, solid tool for an agency or even any small business, influencer or anyone else looking to coordinate their social media presence across multiple platforms.

Fantastic app for all your social media requirements. We've been on board for a while and its made a huge difference to all our businesses. The support is very fast and precise as well. Cannot recommend them highly enough.

As a busy entrepreneur, managing multiple social media accounts can be overwhelming. Postly has been an absolute lifesaver! Its intuitive interface and powerful features have streamlined my social media workflow significantly.

What I love about Postly:

User-Friendly Interface: The platform is incredibly easy to navigate, even for those who aren't tech-savvy.
Robust Scheduling Features: I can schedule posts in advance, ensuring a consistent social media presence.
AI-Powered Content Suggestions: The AI writing assistant has helped me create engaging content quickly and efficiently.
Comprehensive Analytics: The analytics tools provide valuable insights into my audience's behavior.
Excellent Customer Support: The support team is always responsive and helpful, addressing any issues promptly.
Postly has truly transformed the way I manage my social media. I highly recommend it to anyone looking to save time and boost their online presence.

I've been using Postly.ai for several months now, and it has completely transformed how I manage social media campaigns. The platform offers an impressive suite of features that make content creation and scheduling a breeze. The AI Writer tool is particularly remarkable, helping me overcome creative blocks and generate engaging content quickly. The bulk scheduling feature saves hours of work, allowing me to plan content across multiple platforms efficiently.

What sets Postly apart is its comprehensive toolkit - from AI-powered content generation to advanced image editing and hashtag generation. The ability to manage multiple social networks (Facebook, Instagram, Twitter, LinkedIn, and more) from a single dashboard is invaluable. The platform's user interface is intuitive and pleasant to navigate, making it easy to schedule posts and monitor analytics. The approval workflow system has greatly improved our team collaboration.

The white-label solution is a fantastic addition, allowing complete brand customization without extra costs. Their customer support has been consistently responsive and helpful. While there's always room for improvement, the value for money is exceptional. The platform has significantly increased our productivity and social media engagement. I highly recommend Postly.ai to anyone looking for a comprehensive social media management solution.

I like the layout and the options available for different social media networks. The dark mode is a lovely addition, which I prefer. The process of posting live is very straightforward, as is scheduling posts for the future.

The calendar function is very useful for planning ahead and seeing the times you have pre-set. Under "Manage Posts," it's useful to see scheduled posts away from the calendar function, as it displays the days in an easy-to-view format. I don't personally use the AI options, but it's handy that they're included.

Overall, Postly is excellent. I've searched and bounced around due to price increases or changes in tiers, which meant losing features like team members. For my purposes, Postly offers everything I need to grow. The support team is excellent and provides prompt replies. If something goes wrong, they are helpful and inform you when the problem is fixed, which I respect because it doesn't leave you guessing. I feel very at home with Postly, and for the time I have used it, I have never felt disappointed.