Porscheglasgow Reviews 25

While there have been some disappointing experiences with representatives and services, there is one sales associate who is an overall super competent and helpful woman - Jade Whitelaw - I've always been respectfully treated by this woman and she has offered great knowledge of technical information and has always liaised with the utmost friendly, warm and professional customer service. She provides consistently punctual responses, she is highly reliable, attentive and proficient - not only in sales functions but also in technical areas where she has quickly helped to problem solve and/or provide support. I'm very pleased with the respect and service that Jade has given me throughout our communication at Porsche and there's nobody I would contact at Porsche Glasgow other than Jade. Thank you for all your support Jade. KEEP ON REVVING! :)

Had an appointment with a Porsche Pro, Silvana Pacitti! Wish I had booked in with her sooner. She was great, very knowledgeable, was patient and explained every question I had.
Thank you Silvana.

I recently visited the Porsche Glasgow showroom as, like many others, had always dreamt of owning a Porsche. The showroom is very impressive and we quickly got talking to Jade who took the time to listen to us and, although we didn’t have an appointment, organised a test drive of 2 different cars. We ended up spending about 4 hours with Jade who made sure we were buying the perfect. I would recommend Jade to anybody who is thinking about looking for a Porsche as I’m sure she’ll be able to get you the perfect car.
I love the car we bought and when/if we are looking to change we will definitely be visiting the showroom again.

Went to explore changing from a Range Rover into a Porsche and immediately upon arrival at Porsche Glasgow we could tell the difference in customer service. Porsche is a country mile ahead.

Jade was excellent and went through all the options available, bringing our attention to the perfect car.

No appointment made, before we knew it we were out for a test drive and felt extremely comfortable to make the decision, despite having only "gone for a quick look".

Overall 200% marks for Porsche Glasgow, particularly to Jade. Thanks

This was our second Porsche purchase with Jade and quite honestly we wouldn’t dream of going anywhere else. Jade is supremely knowledgeable about all things Porsche and we continue to be impressed by her professionalism. At the same time Jade was friendly and open. She worked hard to get us a good deal and this was very much appreciated. She is truly a major asset to the Porsche family.

Jade was fantastic! First class service every time.

A great customer experience!

Been buying cars from Porsche Glasgow for a good number of years and it’s always a pleasure. The showroom is immaculate, the atmosphere is relaxed and friendly and the welcome is always warm. Jade Whitelaw has been amazingly helpful, her enthusiasm for the cars is infectious and I can highly recommend her to anyone wanting the new car of their dreams!

Took me a while to make my decision and Andrew Asher was very patient - the coffee bar and staff are great and welcoming - the cars speak for themselves.

Buying any car can be a daunting experience, buying a high end car even more so. In the past I have had mixed dealings with other manufacturers dealerships - disinterested sales people, misogynistic salesmen who would address their comments to my husband despite me being the customer, so I was pleasantly surprised to receive a friendly welcome on entering Porsche Glasgow, and then my buying process began with Andrew (Asher) who from the initial viewing, to test drive, build, ordering & purchase, right down to my big reveal on collection has been there to answer my many questions (however small), keep me updated with progress & generally guide me through the entire process in a friendly & efficient manner so that the whole experience has been a very happy one.

Collected my dream 911 yesterday and what a fantastic experience. Stephen Hanley was absolutely brilliant to deal with and made the whole process seamless. Would highly recommend Stephen and Porsche Centre Glasgow if you are looking to buy a Porsche.

From the minute I walked into Porsche Glasgow for the first time i was made welcome with the friendly staff. I was passed to Andrew in sales who showed me around a macan . I knew straight away i would be purchasing from Andrew as he answered every question I had about the Macan GTS . He helped me so much with choosing extras for my car. Constantly updated me on progress of the car being manufactured..
I would certainly purchase my next car from Andrew at Porsche again. .

I dealt with Andrew Asher and my experience was fantastic. He was informative, so helpful and make the purchase of my vehicle such a smooth process. If you want a Porsche, Andrew is your guy to make a new car day a very happy and relaxed day.

Great service and attention to detail from Jade, when I bought my Macan S from Porsche Glasgow in February of this year. I can’t praise her too highly.

Excellent Sales Service!

I’ve bought several cars from Porsche Glasgow over the years and always, without exception, I’ve had the best sales service ever. My latest car, a Macan, is yet another example of exactly how to treat a customer well. All the Glasgow staff have been great to deal with and even if they aren’t the representatives handling my account, they always make me feel very welcome and take the time to chat. I can’t thank Jade (our sales representative), enough for her help over the years. She has been extremely knowledgeable about the cars and specification options, helpful at every step of the process and has made buying a car both a pleasure and a very, very special experience, which is exactly what it should be.

It’s the small things that make Porsche Glasgow great - the staff. The cars are great but the staff are the hidden gem! Steven Hanley was fantastic in providing excellent customer care.

Always a great experience to go to Porsche Glasgow !

Jade Whitelaw was outstanding in a recent meeting very helpful when ordering my new car.

This Dealership is very welcoming and made me and my wife feel like family. Jade(sales) was Extremely professional and polite.

Alan in service was great and looked after me through out the whole process.

Complete Lack of Service & Management Indifference

My experience with Porsche Glasgow has unfortunately been consistently underwhelming, culminating in the recent purchase of my wife's Taycan. What should have been a premium journey has been a masterclass in poor communication and needless complexity.

The issues began during the sales process, then shortly after purchase and most recently the most telling example is the completely farcical attempt to get my initial deposit refunded. I was assured the refund would be straightforward. Instead, a few weeks passed, forcing us to chase them on multiple occasions.

Their solution was absurd: they refused to refund me directly back to my credit card and insisted on a convoluted process where the money was sent to my wife for her to then transfer to me. This unnecessary hassle is a direct result of their internal disorganisation and shifts the burden of their incompetence onto the customer.

To cap it all off, I formally escalated these issues in a detailed email which was passed to dealership management on June 10th. It is now June 18th, and I have been met with complete and utter silence. No acknowledgement, no apology, and no attempt at resolution - this is what has prompted this review.

This silence from management speaks volumes. It confirms the poor service isn't just a series of isolated mistakes, but a reflection of the culture at Porsche Glasgow. They simply do not value their customers. If you expect service that matches the price tag, look elsewhere. I honestly wish I could give zero stars.

The team at glasgow Porsche are brilliant, from the sales team to the service department nothing is a problem.

Always met with a warm welcome and offered a drink before catching up with the relevant department.

The quality of the cars for sale is also A+ which can be very dangerous lol