Plusnetmobile 

They may have competitive prices but their customer services is totally incompetent.
I cancelled an order for two SIMs before they even left their warehouse. That was back in January.
Yet here I am still getting bills from them long after they assured me in writing that my account was ‘definitely’ closed.
Despite requesting they remove all my data from their records (in accordance with GDPR) they appear to have done nothing of the sort.
Even if it costs more, look elsewhere because Plusnet couldn’t run the proverbial party in a brewery.

I have used plusnet for my sons mobile for over a year without any problems. He has good coverage and due to his age the price capping is ideal for us in that our bills are never more than expected. I have telephoned them on a few occasions to amend the phone plan without any issues whatsoever. Good value for money also.

I closed my mobile contract with Plusnet few years ago and because I did it half through the month there was some outstanding balance left I didn't know about. I only realised just recently that there was £50 unpaid balance left on it when I checked my credit score report. So I decided to call them up to make the payment in order to get my credit score sorted, but I didn't expect how complicated that would be with this company.
They asked me few security questions in order to pass me through collections team but because it was so long ago since I've had contract with them I couldn't answer security questions correctly, the only issue was my old address I've lived in when I took the mobile contract out and it was just some small detail that was missing or correct order of first line of my address. So they couldn't pass me through security even known I just wanted to make the payment. I've tried logging in to my account online but it's been closed down and non of my details are recognised. There is no email address available for their customer services to send an email to and advisors don't know how to help me on this case everytime I call them. So I am stuck now, I want to get my credit score fixed in order to get mortgage in the future but I can't because of this issue that cannot be resolved.

I'm an existing customer and tried to order a new sim via their website but it kept being rejected despite the account details still matching. I was told to try a different browser and a different machine all with the same result. Due to being deaf I was told "You have to ask your friend or family member to call our sales team. Then you will need to authorise the sales person to speak to your friend or family member and complete the order over the phone" not sure how i'm supposed to authorise a salesperson as I wouldn't be able to hear them to answer that question in the first place? I asked for complaints email and I was give a postal address! obviously they hope it will be too much bother to write a letter. I will now be cancelling my other services with them. Very poor service and disability awareness.

Be careful who you leave Plusnet, They demand 30 days notice. So when you get you PAC (code) you need to get you number ported exactly 30 days after you ask for it, or you lose money. This is clearly impossible because number porting is not under your control!

So, despite their terms and conditions stating that “We'll refund you what you've paid for your plan for the period we didn't provide you with a service”, if you use your PAC (code) within the 30 days notice period (which, let's face it, you have to do to ensue the number ports in time), they do not refund you, even though they did not provide you with a service during that period.

I have recently joined Plusnetmobile, I had no problems everything went as stated and on Time. I have been a plusnet broadband customer for sometime and had no issues at all. Customer service have always been helpful and polite. I was an EE customer and had no issues except the price, Plusnetmobile is so much cheaper.
As far as the one star reviews go, I have noticed all Mobile providers only get one star and all reviews seem to be from people who have had a problem, EE,O2,Voda Phone, 3 all get bad and one star reviews on this site.

Safety issue. New phone number needed. Impossible to go through police for urgent reasons and safety of family. Plusnet want £25.00 for new sim or new number. £25.00 for person and £25.00 for each family member number. Cannot forward plan with THAT GREED. Disgusting. Do not go to them. Their phrase is a LIE

worse network i been with no service crap customers service with rude staff......rip off

Appauling customer service, always waiting weeks for a call back. Had no signal or data for a month and no call, escalated to manager and still ignored. Tried telling me it would cost £86 to leave my montly contract and got arsey when I challenged them. Had 4 replacement sim cards over the year, ended up cancelling my DD and leaving with my PAC code.

Absolutely appalling service - Based on my experience - DO NOT TOUCH WITH A 10 FOOT BARGE POLE. My oversight, never used the account. It had monthly cancellation policy. Eventually phoned up to close account (after a year). Got given PAC code. Decided not to use PAC code, as I'd got used to other number. Plusnet decided to keep account open. Fortunately I cancelled my direct debit so they're now sending snotty emails. Took ages to talk to a human who accused me of lying - and that while I had asked for a PAC code I wanted to keep the account open........ doh!!! Obviously, I didn't. And, because I hadn't used the PAC code it was further evidence that I wanted to stay with them. No way to contact them outside of their appalling call centre. And now they want to ruin my credit rating over a lousy £6.00. NB. in all my dealings with the Plusnet group - including broadband- I have experienced nothing but rude and unhelpful staff. When I complained, commenting that their adverts emphasised the quality of service, I got told very snottily that the adverts don't do this.....our adverts say we're friendly.

I live in Belfast and was on the 3 network and this week i moved to Plusnet mobile and was not looking forward to this after reading all these reviews. Sim arrived on Tuesday and number was ported on Friday.
voicemail works absolutely brilliant on the IPhone XS max and I also receive a notification when a message is left and a red dot on IPhone,didn't get a notification from 3 for hours or days.
I am getting better coverage in Belfast and twice the download speed on 4g compared to 3.
I also used to get loads of dropped calls on 3 now this is gone thanks to Plusnet mobile.
Keep up the good work, I am very pleased with the network so far.

Been with Plusnet mobile for over a year now. Unlike their broadband/phone part of the business, I've had no problems until today.

I ordered an additional SIM card for my partner on Thursday because Plusnet Mobile have me on a deal that's really good value for money. I was told on Thursday, no problem. The SIM would be with me on Saturday (today) and my partner's existing phone will cease to work after midday. I paid the month's subscription (£8) and awaited the arrival of the SIM.

The post came today and no SIM, so I rang Plusnet. I was told they need 'additional information' from me before the SIM could be sent out, and I would have to wait for an email in the next couple of days and respond to it. I told them this doesn't help my partner, who will effectively be without a phone service until the SIM arrives, and that if they require additional information from me, I would be willing to give it now.

The agent told me he didn't know what additional information they need, and that nobody is available to take the info from me. I'm still on the phone to them now as I write this, the abysmal hold music once again burning itself into my consciousness, and the agent has just come back to tell me the order didn't go through and he wanted to transfer me to sales where I could reorder the SIM.

I told him I wouldn't be ordering again and they've lost the order. I will also seek another deal and give them 30 days notice as soon as possible. I always thought Plusnet Mobile were a lot better than their broadband and phone counterparts, but that was naivety. They're every bit as clueless.

Well, there's nothing much I can add to the torrent of unhappy customers venting their frustration at the incompetence of the company. It's the classic 'everything is fine, until something goes wrong' as Plusnet cannot handle, what is seems 'technical issues'. It's bad enough that if your mobile/SIM goes missing between the hours of 22:00 and 07.30 that you're pretty much stuffed and there's no customer service team and nothing in place to block your SIM online.
The site is very amateur indeed with very few facilities. I was caught up in the SIM reactivation issues and as already stated, I was given a different story depending on who I was passed around to - putting you on hold seems to be a favourite pastime. Again the team does not have the adequate training or knowledge to deal with the broad range of customer issues.
Anyway, eventually I was told that everything was fine and that my activation would be completed within 2 hours - 2 days later and still nothing. Have I just been lied to? Yes I think I have. Safe to say another customer (I'm one of hundreds by the sounds of it) has moved on and joined another provider.
Good luck Plusnet you're going to need it.

More than 24hrs after receiving the SIM, they still can't even activate it, or begin to port the number over from my current provider.

48hrs and several calls later my SIM was finally "active" but now they could not port my existing number due to "system problems". Spoke to someone in cancellations and closed my account. Less than 10 minutes later I get a text and email confirming the successful transfer of my existing number. Called once again and I'm told my account is in fact still active and that my number has been successfully transferred to Plusnet. Now I have no choice but to keep the account open or lose my existing number. A complete farce.

They did sort it out eventually so I'm updating my score accordingly.

So still no return call from second manager, John, despite assurance that he would resolve matters.
38 minutes conversation this time, on top of three other long calls, and Plusnet just do not care at all. Promise whatever, keep you talking, but do not deliver.
Shockingly poor service and individuals who should not be representing the company.
I'm going with another provider now after being a loyal customer and can only suggest that you strongly consider my experience with this company before trusting them with your business.

After being on Live Chat for 20 minutes about my phone not working I was told to PHONE in.

No Manager was available

No one would call me back

It turns out the network was down - 30mins later live chat were still unaware of this

Took delivery and signed for new mobile and sim one week ago to the day and the sim still has not been provisioned so cant use the mobile.
Have made three calls and been told the team are working on the problem.
The most incompetent company I have ever dealt with - a total waste of time - RUBBISH.

Stay away they take your money quick enough but when they owe you its another story they just string you along with excuses it's not worth the hassle.!!!!!!

recently I complained about this awful company and their excess billing despite cancellation.They emailed me with a routine apology but further billing without addressing my issues.

Their tactics ...........they do not have an email account, so on your end there is no evidence for cancellation, of the phone conversation.
If you dispute , they say they will get back to you and will not . Meanwhile another bill and a penalty bill for not paying the amount (disputed ones) will come.
when you complain, they ask for the date (0k) and the operator we spoke to (are you serious?) and will say they will have to check the records and it takes two business days to get back to you. THEY WILL NEVER. Meanwhile ,the story continues. Ombudsman needs eight weeks of time, after the initial complaint with the organization. Meanwhile, their atrocities grow without check. DO NOT BE FOOLED BY THE LOW PRICE. YOU WILL PAY FOR IT DEARLY IN THE LONG RUN. STAY AWAY, STAY AWAY , STAY AWAY. There are far better companies than this.

Had little or no signal after switching to Plusnet. Could not make or receive any calls. Voicemail notifications not arriving till next day.
Switched back to Tesco Mobile but discovered we were only receiving calls from people on 02 landline and mobile networks. Anyone not an 02 customer would hear a beep sound and be cut off when they tried to call us! Found out the issue was caused by Plusnet not deleting our mobile numbers from their system when we PORT (to keep/transfer) our numbers to Tesco! Happened to all three of us, so too coincidental to be a mistake!! Don't believe we are the only ones either and that there are many ex-Plusnet customers who kept their numbers who may not be aware they're not receiving all calls!!