Pearson Cycles Reviews 1,590

Riding on my way to a work meeting both the front and rear derailleurs stopped working with no apparent reason that I could fathom. A quick detour to the shop and I took it in (before 9a.m.) to be greeted immediately; an accurate diagnosis given and assistance from the workshop within minutes. I was handed a coffee, given expert advice by the mechanic and a check-in from Sales and was back on the road with a recharged Di2 unit (enough to get to my meeting and home again).
All of this with no expectation other than remedying the problem and getting me back on my bike and on the road
A huge thank you to everyone at Forge1860. Excellent customer care.
The coffee, time, expertise and explanations plus the check-in on my way out were very much appreciated.

I can’t speak highly enough of the help, care and service I received from Pearson Cycles.
What really struck me was their determination to match me to the right bike - and they fully succeeded.
I now have a bike that fits better than any I have had before.

I have ridden my beautiful new Pearson Forge twice now and am delighted with it. The whole buying process has been excellent. I had one of the Bikefitters visit my home to carry out the fit process; the details were sent to Pearson and four days later the built bike was delivered by Steve, who I had been liaising with. The bike itself just oozes quality and I'm really enjoying my first time with Di2 .

Fantastic bike and great delivery service! Good communication throughout the whole buying process.

A fantastic hand delivery service!

This was my first experience buying from Pearson and I would definitely do so again. I purchased one of their bikes form the outlet section on their website and the bike was hand delivered to my door within 48hrs. The after sales service has been fantastic. The bike is also built with meticulous attention to detail and is a thing of beauty. Highly recommend

Easy ordering, quick postage and decent packaging. Like online bike bits shopping should be !

All the staff at Pearson and Forge were amazing from start to finish. Ended up with an incredible bike and came away feeling like a thoroughly valued customer. Will be recommending you to anyone who’ll listen!

Great service. Immefdiate dispatch. First class response. Thank you.

Ordered the On and On gravel bike from them, sent them my bike fit data and they recommended the size for me. Built up to the perfect measurements. Bike rides like a dream, perfect for what I wanted and looks great too, customer service was absolutely spot on.

Excellent Company. Cannot recommend highly enough. Great Bikes, Great Staff, Great Service.

What a great bike! I ordered a size 2 On and On GRX 820 gravel bike from Pearsons which arrived perfectly set up to my bike fit measurements. It feels so comfortable: the handlebars with the way the gear levers curve round is great for my hands, as is the saddle which I thought I would have to change but so far has not given me any issues. My road bikes are a Trek Emonda and a Trek Domane, both size 52 cm. I am female, 167 cm tall, with a 79 cm inside leg, and the On and On size 2 is perfect with sufficient stand over height to make me feel like I won’t injure myself when sliding off the saddle at stops. The On and On handles very much like my Domane which feels solid and steady. But once I push down on the pedals, it feels like the Emonda: responsive and fast to move from a standing start. Other gravel bikes I have tried felt too much like my mountain bike: comfortable on all surfaces but too much energy taken up in bouncing on the road. With the On and On, I feel I can go over most surfaces with comfort, though rutted fields are hard work on the arms and hands with a lot of shaking around. What I do like about my mountain bike is the gearing and I struggled to find a gravel bike with easier gearing than my road bikes. Surely if you are heading off road potentially with luggage you need the easier gears? And here again the On and On is perfect with a 40T chainring and 10/51 cassette. If you want something for cycle paths, gravel, and bridle ways, with short bits of very rough surface, this bike is great. I love it already and I’m looking forward to riding on more of my local off road routes with the aim of going bike packing in the near future. So many adventures to look forward to!

Quick and efficient response

I bought the On and On GRX-820. The bike itself is brilliant, features a smooth ride and easy handling. The bike was properly assembled and arrive in great condition. The staff was very helpful. They provided all the information I needed about my purchase.

Just the best bike-buying experience I've ever encountered. Answered all my questions & the bike fit (similar to buying a well tailored suit) to Forge build was beyond my best expectations. Highly recommended.

Did everything they said they would, and the bike is beautiful.

I had an issue with my rear mech hanger to which Pearson cycles were very helpful in dealing with. Although they didn't have a new one for me, they sent a second hand one free of charge just so I could get riding for the weekend. Couldn't ask for better service. A new is on order and waiting for delivery date.

Excellent in all ways. Great service, great people

A truly unique experience start to finish. They don’t just make and sell bikes, these guys from top to bottom are all seasoned and cultured bike enthusiasts, it’s wired in their DNA.
I bought a Forge back in January and from the get go I was made to feel comfortable and in safe hands. The entire service was extremely comprehensive and friendly and you end up feeling part of a wider biking community once you leave with your shiny new bike. Thanks to all at Forge I now have a bike that not only looks great, but fits right and rides like a charm.

Dimitri

I bought a Forge 105 direct from the shop (now known as Forge 1860) a few weeks ago, having previously had a bike fit and a check-up fit with Pearson for my old bike. I got very helpful advice throughout, notably from Nas Karimi who did the new bike fit for me but also from his colleagues in the shop. I love my new bike, it's extremely comfortable and easy to ride and I'm looking forward to getting more miles out of it as the year(s) continue!