Pavers Reviews 2,460

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the helpful and friendly staff, often mentioning individual employees by name and praising their patience and attentiveness. Consumers highlight the staff's willingness to go the extra mile to find the right products, offer helpful advice, and provide excellent service, even during busy periods. People also appreciate the staff's knowledge of the products and their ability to make helpful suggestions. Consumers report positive experiences with the delivery service, noting that orders are delivered on time. However, experiences with contacting the company have been negative. While most reviewers are satisfied with their purchases, some have expressed concerns about the consistency of sizing and the quality of certain products. The opinions about the order process are mixed.

Based on these reviews

Rated 4 out of 5 stars

Found a pair of shoes that fitted well and were the style and colour I wanted. The assistant couldn’t have been more helpful. When I said the shoes were for a wedding and all I had to get was a fascin... See more

Rated 4 out of 5 stars
Verified

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 4 out of 5 stars

Visited the Cardiff Bay store. The young lady greeted me immediately and asked if I needed any assistance. The range of shoes were good, altho more in the smaller sizes at the time of visiting.... See more

Rated 3 out of 5 stars

Not package well. Boxes not sealed so shoes fell out potentially damaging them in transit. Also did not meet expected delivery dates so package abandoned by evri (rubbish company) on driveway in plain... See more

Rated 5 out of 5 stars

I suffer with complex foot problems due to my diabetes. I thought it was going to be impossible to find suitable footwear due to the deformity on both of my feet. I optimistically went into Pavers (Ca... See more

Rated 5 out of 5 stars

I went and got second pair of slippers.I previously went in about a month ago to look at the slippers l knew pavers were good 👍 l purchased 2 pairs of shoe's about 18MONTHS. I Was very impressed w... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Rated 5 out of 5 stars

I picked my trainers up from Pavers at Brigg Garden Centre today, the assistant who served me was called Pauline, she was brilliant in the fact that she asked me to try my trainers on before I left... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Visited Pavers at Shepshed with my elderly father ,was looked after by Heather who is a lovely lady,she spent time with us ,made sure my father's shoes fitted correctly and searched out different pai... See more

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more

Rated 5 out of 5 stars

I don’t write reviews normally but I have to give 5 stars to the handsome blonde boy in Blanchardstown shopping centre he was so patient I was probably probably a right pain having him keep getti... See more

Rated 5 out of 5 stars

Went with my Nan in her wheelchair today, spoke with a member of staff at the Boundary Mill with a worker named, Sylvia in Walsall. My nan struggles to move to access changing footwear, however we wer... See more

Rated 5 out of 5 stars

I am a size 8 with a wide foot and high instep. As you can imagine buying shoes is not my favourite thing to do. I visited Northampton Garden Centre today not for shoes, but just had a browse. I was g... See more

Rated 5 out of 5 stars

Went to the Pavers store at the newly refurbished Findon Garden Centre Worthing specifically to purchase some quality slippers. We arrived early and the two staff gave us their full attention. They... See more

Rated 5 out of 5 stars

Last week my elderly mother and I visited Boundary Mill at Walsall. We received excellent service from Steph who was patient and considerate. She looked for suitable styles and sizes, and although t... See more

Rated 5 out of 5 stars

Made a visit to the store in the West Midlands shopping outlet in Cannock looking for some new footwear As soon as I entered the store I was happily greeted by all the members of staff, Lee was... See more

Rated 5 out of 5 stars

I love going into Pavers as the staff are so helpful as I’m disabled they are polite and nothing is too much trouble . I just can’t go in and get one pair I came away again with 2 pairs of shoes and a... See more

Rated 5 out of 5 stars

I have been a customer in Pavers Blancharstown for many years and in all that time I have got great value and wonderful service.I work in a school which participates in Team Hope Christmas Shoebox. E... See more

Rated 5 out of 5 stars

A lady called Gurmit in the Walsall Pavers located in Boundary Mills was very helpful and friendly. She came up to me to see if I needed help. I wanted a boot in a different size to the one on the sho... See more

Rated 5 out of 5 stars

The pavers store that i went in at Trentham gardens was excellent in there customer service as my feet are very difficult shape and size . The assistant was very helpful in bringing me several pairs o... See more

Rated 5 out of 5 stars

Mary at High Legh Garden Centre was so helpful and kind dealing with my 93 year old mother. She successfully located the shoes mum wanted in the right size, despite the system saying none were availa... See more

Rated 5 out of 5 stars

I was searching for closed toe sandals with a small heel, for summer and was amazed to find a pair that I really liked. Usually the choice comes down to espadrilles or espadrilles. Casual Touch-Fasten... See more

Rated 5 out of 5 stars

To the 3 lovely ladies working in Pavers Blanchardstown Shopping Centre this morning Thursday 8th May thank you so much for basically saving my life when you found my bank cards and money I had drop... See more

Rated 5 out of 5 stars

Went to Pavers at Brigg Garden Centre, was looking at the shoes for my birthday present, Pauline came over & asked if I had any shoes in mind, I wanted Skechers Slip-In’s, I tried a couple of pairs &... See more

Rated 5 out of 5 stars

Very friendly polite staff was very knowledgeable about shoes and helped with my choice and also explained shoe protection which I did have products I thought were well priced snd a good range of cho... See more

Rated 2 out of 5 stars

I have just tried using my shoe stretcher for the second time. I would not expand at the front and on closer inspection, the thread had gone on the device. Not a well made product, considering it co... See more

Company replied

Rated 5 out of 5 stars

Went to pavers in Boundary outlet Walsall, Gurmit who served both myself and my friend went out of her way to find what we were looking for. very pleasant experience thankyou Gurmit.

Rated 5 out of 5 stars

I must give Andrea in Pavers Killarney a shout out 100% customer service at 5 /50 this evening in Pavers Killarney. It was 5/50 when I entered store,was having a quick look for red boots. Andrea came... See more

Rated 5 out of 5 stars

V helpful and accommodating staff, re picking out the boots I liked re style and making sure I had the right size, went above and beyond in they're service etc, and also treated my boots at the till,... See more

Rated 5 out of 5 stars

I went into Pavers in Waterside looking for some winter boots. Avril was very kind and patient as I couldn’t decide which boots would suit my needs. Avril went above and beyond. I will be definitely g... See more

Rated 5 out of 5 stars

I found Gurmit at Walsall Pavers very helpful and patient. I couldn't find any shoes to my liking or wider fitting. Gurmit found various shoes she thought would suit me and there was one pair that wa... See more

Rated 5 out of 5 stars

Highly recommend for foot wear While shopping with my aunt we asked for some assistance and Julie came over to help with my decision making she was brilliant and listened to all the questions she al... See more

Rated 5 out of 5 stars

Pavers, Blanchardstown A huge thank you to HOLLY a great girl in trainingHAS got to be a future manager , so so helpful her lovely manner ,knowledge, and the way she conducted the sale was amazing... See more

Rated 2 out of 5 stars

I was quite disappointed with the attitude of the shop assistant in Pavers Leeds this morning, After the window display showed Sale, and shoes and boots at discounted rates. I asked about a pai... See more

Rated 5 out of 5 stars

Lovely lady Trish served my son in law with a handbag purchase for a valentines present for his wife, she was over the moon with her pavers handbag, great price, care and attention taken to bag it up,... See more

Rated 2 out of 5 stars

I received my shoes quickly, which was good. However , they are too big (I bought the same size before and they were fine). So far I have not been able to generate a return label and have emailed the... See more

Rated 5 out of 5 stars

I recently purchased a lovely white pair of Bellissimo sandals BELMETIN37017 / 323 773. They were so comfortable I purchased them in black and also pink. I suffer from bad bunions but I don't know I... See more

Rated 5 out of 5 stars
Verified

Bought as a gift. Beautiful trainers loved by my sister. They have a slight platform built in and are really comfortable for daily wear. Ideal for dress up or casual wear.

Rated 5 out of 5 stars
Verified

The sandals I ordered were exactly what I was looking for - very comfortable as I have very sensitive feet and yet stylish. To date, anything I have purchased from your shop has been excellent. Thank... See more

Rated 5 out of 5 stars
Verified

They are very comfortable so I bought two of extra wide size ,brilliant for walking the dogs two. Your delivery was very good updated me all the way to day of delivery.

Rated 5 out of 5 stars

I visited the 559 Outlet at the Blue Diamond Garden Centre, and was very impressed by Carol, the Manager. Her customer service dedication was exemplary, and advice was most welcome. Outstanding.

Rated 5 out of 5 stars

Beautiful shoes amazing price The delivery took a while but was well worth 5⭐️

Rated 3 out of 5 stars

Bought 2 pairs of sandals one size 37 and the other 39. The size 39 was exactly the same size as the 37 eventhough 39 was on it. Informed Pavers and their response was ," They were manufactured in d... See more

Rated 5 out of 5 stars

Popped to Boundary Mill looking for pair of gold dressy sandals found just what I wanted in Pavers comfy but stylish and modern Sarah one of the assistants really went out of her way to help me in... See more

Rated 5 out of 5 stars

The two workers at the Pavers store in York outlet were absolutely amazing, great customer service and excellent products! Thankyou for being so kind and patient to them two colleagues! Highly recomme... See more

Rated 5 out of 5 stars

Visited Pavers in Findon and was very well looked after by Jane who helped me find exactly what I was looking for and took the time to make sure both pairs fitted well, no pressure to buy anything I w... See more

Rated 5 out of 5 stars

The lady is the Chester store Melissa was very very good at her job , her knowledge and experience shone through, and a pleasant way about her, can’t recommend her or store enough 👌

We perform checks on reviews


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Deeply Disappointed

Deeply Disappointed – A Birthday Gift Ruined and No Accountability

I rarely leave reviews, but my experience with Pavers has been so frustrating and disheartening that I feel compelled to share it.

I placed an order for a pair of trainers well in advance of my parent's birthday on 19th September, hoping to surprise them with a thoughtful gift. I paid for delivery expecting a smooth and timely service. Instead, I received no tracking information, no updates, and ultimately no gift in time for the occasion.

After waiting far longer than expected, I had to chase the order myself on 30th September, only to be told on 2nd October that the item had likely been lost in transit. I was offered a refund or a replacement. I chose the replacement, hoping Pavers would make things right. But again—nothing arrived, and I was left in the dark.

Eventually, I received a partial refund for the trainers, but not for the delivery charge, which I paid in good faith for a service that was never fulfilled. There was no apology, no explanation, and absolutely no accountability for the failure to deliver either the original item or the replacement.

This wasn’t just a missed delivery—it was a missed moment. A birthday came and went without the gift I had carefully chosen, and the lack of care from Pavers made it even worse. The emotional impact of letting someone down on a special day because a company couldn’t follow through is something I won’t forget.

I expected better. I deserved better. And most importantly, my parent deserved better.

I won’t be shopping with Pavers again, and I strongly urge others to think twice before relying on them for anything time-sensitive or meaningful. When things go wrong, their customer service is slow, unresponsive, and unwilling to take full responsibility.

September 19, 2025
Unprompted review
Rated 3 out of 5 stars

Bought 2 pairs of sandals one size 37…

Bought 2 pairs of sandals one size 37 and the other 39.
The size 39 was exactly the same size as the 37 eventhough 39 was on it. Informed Pavers and their response was ," They were manufactured in different factories " I would like to know how come sizes are not standardised, how can you order on line???

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Cannock outlet - Lucy’s help

I suffer with complex foot problems due to my diabetes. I thought it was going to be impossible to find suitable footwear due to the deformity on both of my feet. I optimistically went into Pavers (Cannock outlet) & all my fears were diminished when I met Lucy. I explained my concerns / problems she listened took everything on board & advised accordingly. Lucy showed me great empathy especially being a wheelchair user. Lucy was professional but very friendly, didn’t once rush me. All thanks to Lucy I now have not 1 pair but 2 pairs of shoes that fit my feet perfectly. Without Lucy’s help/assistance I doubt I would have any suitable footwear. I will always go to Pavers Cannock for any future footwear & I can recommend anyone with feet problems to visit this branch & you will be welcomed with open arms by Lucy. Eternally grateful Alan Davies

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Pavers at Brigg Garden Centre

Went to Pavers at Brigg Garden Centre, was looking at the shoes for my birthday present, Pauline came over & asked if I had any shoes in mind, I wanted Skechers Slip-In’s, I tried a couple of pairs & she said maybe try a smaller size, pleased I did, the ones I tried were a perfect fit & definitely look nice aswell, thank you Pauline

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I went and got second pair of slippersers. The staff arefrendly and allways cheerful…

I went and got second pair of slippers.I previously went in about a month ago to look at the slippers l knew pavers were good 👍 l purchased 2 pairs of shoe's about 18MONTHS. I Was very impressed with the friendliness of the staff so l went back yhats when I punched my first pair of slippers.. So today l went in to get a second pair and Jodie was there told her how good and comfortable they where and she sead your the man l helped awhile a go she remembered me even told me the colour of the slippers and my stretchers l brought to wich she sead lm glad your happy with them l cant fault your staff but l cant deniey there professionaliesm
Eather.. Yours sincerely Garry w Hudson

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

They'll fall apart.

I had 3 pairs of pavers leather ankle boots and after one season was bored with them and put them in the wardrobe.(In order to warn others I have not put the correct date). Forward to this autumn, the uppers have come away from the sole and the soles cracked all the way across. Having investigated it seems that we have to expect this of shoes with polyurethane soles due to hydrolysis. What the hell?

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

I picked my trainers up from Pavers at…

I picked my trainers up from Pavers at Brigg Garden Centre today, the assistant who served me was called Pauline, she was brilliant in the fact that she asked me to try my trainers on before I left the store, when I thought that they were too loose fitting she tightened up all the laces for me and they fitted like a glove. If I had them delivered to my home I would have thought they were too loose fitting and returned them to Pavers, but Pauline
made them feel so much better and now I can wear them with ease because they are so comfortable.
I will certainly buy from Pavers again

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

I gave a poor review of olive Loretta…

I gave a poor review of olive Loretta shoes saying they were very slippery on wet floors, and received a reply saying they were leather and not meant to be worn in the rain. The sole is not leather it is some kind of rubber/plastic. Why did the sales assistant sell me a process to make them waterproof on all three pairs I bought, if they are not meant to be worn in the rain?

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service!

Terrible service!
Ordered shoes online, advised 5 working days! Received an email then saying ‘slight delay’ now 14 days on still no shoes. Trying to get an update is like extracting blood from a stone. They respond infrequently and are not proactive in coming forward with updates. Shame really because the product is let down by the service!

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered some sandal from Pavers

I ordered some sandal from Pavers
A few days later I had an email stating that they did not have the size I required and they were looking through there other places but they would be sending them on to me well I waited and waited but the sandals did arrive and guess what they sent the wrong size so I contacted them again they said I could sent them back with the label there was no label in the box so back I go again to Pavers asking for the label to be sent to me I waited again and again when asked again where labels were they said they had been sent but they were not and this has been going on since the end of July and still nothing has been settled no offer of sending the right size luckily Evri sent me an email to me saying that I could drop off the package at my local store and there I found a label to print off so they have now gone back but I have not heard anything from Pavers so I am now waiting to see if they reply to my email asking for my money back as they have a sale now and looking at the email I find the sandals are out of stock
Hopefully they will be contacting me via email telling me they have done this
Thus to say I will not be purchasing anything from them in the future
Hazel Beard

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Gil Singleton

I visited the 559 Outlet at the Blue Diamond Garden Centre, and was very impressed by Carol, the Manager. Her customer service dedication was exemplary, and advice was most welcome. Outstanding.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

I have already given a review at the…

I have already given a review at the start of August. I ordered Shoes they were too narrow and small. Send them back. Got excuses all the time. They wouldn't give a Refund. I took out a Case with PayPal and they didn't even get a response from pavers. Dont touch this company you dont get your money back. I want to Thank PayPal for giving me my Refund. Many thanks PayPal. This Company Pavers are not nice. I will not deal with you again. I wouldn't give any Stars .GoodBye. I am disgusted with Pavers

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

I feel misled by this company.

I feel misled by this company.
I provided my email address solely to receive a digital receipt, but I was never asked for consent to receive advertisements. Despite this, I continue to get promotional emails. I contacted the company twice by email asking for an explanation, but both messages were ignored. Nothing has changed, and I am still receiving unwanted ads.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Julie provided excellent advice and…

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surgery. Following her assistance and finding suitable shoes, I went onto purchase 2 pairs of shoes and I am delighted with my purchases. Thank you Julie.

August 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look