PatioLiving Reviews 2,689

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its organization and ease of navigation, highlighting the extensive product selection and helpful virtual assistant. Many consumers appreciate the competitive pricing and often find the best deals compared to other stores. The ordering process is generally described as smooth and straightforward, with clear communication regarding order details. However, some consumers express mixed feelings about the order and delivery service, citing occasional delays and discrepancies between the advertised and actual delivery times. A few reviewers mention issues with promotional codes not being applicable to their purchases. Despite these concerns, many customers commend the company's customer service for its responsiveness, helpfulness, and ability to resolve issues efficiently, with specific employees being frequently mentioned for their outstanding support.

Based on these reviews

Rated 4 out of 5 stars

Very smooth operation. Variety of offerings was quite adequate, especially since I was attempting to replace several wrought iron and wrought aluminum chairs that were damaged when a 60 foot palm tre... See more

Rated 4 out of 5 stars
Invited

Pretty straight forward. Two things would have made it a 5* experience. First, selecting color of frame with a 1/4" square is useless. I'm trying to match an existing chair which is either rust or bro... See more

Rated 4 out of 5 stars

My only concern is when selecting a color the image doesn't change to selected color. Only see the swatch. Becomes a concern when deciding on various shades of brown. Second purchase.

Rated 4 out of 5 stars

I love the furniture and the website was easy to navigate, HOWEVER, there should be a better way to see the product you created. I suggest the picture change to the selections you've made so you can... See more

Rated 5 out of 5 stars
Verified

5 stars from start to finish with our new Kingsley Bate Furniture from Patio Living. There were duplicates on my order . I got a quick response to the issue. Patio living keep me informed through ou... See more

Rated 5 out of 5 stars
Invited

Great product. No issues with putting it together, instruction were adequate and no missing parts. Furniture will last forever. It’s a bit spendy but buy once-cry once. Lesser stuff you will proba... See more

Rated 5 out of 5 stars
Invited

Sometimes it's ridiculously hard to find replacements parts. But you made it so easy to order a new cover for my old Treasure Garden sun umbrella. Your customer service rep was also very helpful and... See more

Rated 3 out of 5 stars
Verified

I received way too many emails after looking on your site prior to purchasing anything. Almost didn’t place an order because of it. Disappointed to be offered a10% discount only to not be able to... See more

Rated 5 out of 5 stars

After comparing prices in all stores and web sights, PatioLiving had the best price. I ordered a beautiful outdoor upholstered sofa, that is perfect for my space. My sofa arrived with a couple of i... See more

Rated 5 out of 5 stars

We have purchased a wrought iron patio set from Patio Living earlier and it was a painless experience. I wanted to add an additional chair to the group so I waited for a sale and Labor Day Sale was t... See more

Rated 5 out of 5 stars

Purchase online was smooth. Concise information. I had another item delivered to my home and it was done efficiently. Product delivered in perfect condition. Very pleased with Patio Living.

Rated 3 out of 5 stars

The table ordered on June 23rd, Finally arrived today on September 9th, 10 weeks later not 2-5. I am happy it came and it's a nice table for the money so I gave it 3 stars. I should not have had to be... See more

Company replied

Rated 5 out of 5 stars
Verified

There was a color combination of the Berlin Adirondack chair that was not in the site but available from Berlin Gardens. I called and the color combo was added to the site. I ordered two Immedi... See more

Rated 5 out of 5 stars
Verified

The three chairs we ordered arrived as ordered in a timely manner considering they were shipped across the nation. We were concerned at first when we only saw two boxes but they had placed two of the... See more

Rated 5 out of 5 stars

Easy peasy to add two more umbrella covers to my collection. My old Treasure Island umbrellas still work and they are placed around patios to give extra shade when needed.

Rated 5 out of 5 stars
Invited

Well, so far all I did was select my furniture so I haven't had an experience yet. I guess I gave 5 stars hoping that would ensure a positive shopping experience with PatioLiving. I read one review th... See more

Rated 5 out of 5 stars
Invited

Their website is organized well making it easy to find the products I wanted and they have a large selection of products allowing me to compare different patio furniture lines. I decided to purchase... See more

Rated 5 out of 5 stars

I was facing an unusual situation, and Kim was amazingly helpful in finding the perfect solution. Kim not only clearly explained things but also was a pleasure to work with in resolving the issue. In... See more

Rated 5 out of 5 stars

They went above and beyond to help me get exactly what I needed to add to my existing patio set. It included contacting the maker to get ahold of a discontinued fabric and a different finish. They w... See more

Rated 5 out of 5 stars
Verified

I placed an order over the phone as I had a few questions. The staff answered my questions thoroughly. The oder taking was quick and everyone I spoke with was courteous and professional. I will be doi... See more

Rated 5 out of 5 stars
Verified

Easy to find what I wanted. It was on sale!! Love treasure garden umbrellas. i still have the 3 I bought 10 years ago. Sales associates I chatted with were great and I really appreciated the link to y... See more

Rated 3 out of 5 stars
Verified

Decent Site. Prices are the same as anywhere else. offered a 10% off code, forced to give phone number AND email address to get the code, but then it wasn't applicable to my purchase. Kind of slimy... See more

Rated 5 out of 5 stars

I was online shopping on Labor Day - and had a question regarding my purchase. I reached out via online chat and to my surprise - I immediately received a reply from Kit. Super-responsive and helpful... See more

Rated 5 out of 5 stars

Call the Patio Living looking for a replacement finial for my Treasure Garden Umbrella that I had previously purchased from Patio Living. Was not able to find the replacement part on the website (Pat... See more

Rated 5 out of 5 stars
Invited

Kit is just outstanding! He is so patient, and as many times as I have emailed and posed questions, his answers were immediately forthcoming. A sales person such as Kit helps to make a company high... See more

Rated 5 out of 5 stars
Verified

Shayla made my experience pleasant. I had lots of questions, and she answered them or got answers for me. She was very patient and pleasant.

Rated 5 out of 5 stars
Verified

Since 2017 we have a relationship, I bought all the covers for the 2 big Umbrellas and furniture in my patio. The quality is excellent 👌, some of them of course have been replaced, but the new ones... See more

Rated 5 out of 5 stars
Verified

Accidently ordered the wrong color umbrella pole. Return process was easy. Desired color was no longer on the website, so I sent an email to the sales team. They looked into the availability had had t... See more

Rated 5 out of 5 stars
Verified

The online chat was very helpful. I have ordered from patio living before and had a great experience. They have good prices and their service has been unsurpassed.

Rated 5 out of 5 stars
Verified

Sadly I had to cancel my order but the cancellation was handled quickly and efficiently. My refund was with me same day. I will use them again because of this positive outcome to this situation.

Rated 5 out of 5 stars
Verified

Started off with Grace in chat session. Grace was very helpful in understanding how we could use the site. Felt the price represented a good value. Made order through online. Now, we wait for... See more

Rated 3 out of 5 stars
Verified

As a new customer, I was offered a 10 % discount. However, it did not work on the items I needed and purchased. At such a low discount, I would not expect such exceptions. A larger discount with excep... See more

Rated 3 out of 5 stars
Verified

I spent quite a bit of money on the item that I purchased and have not received any kind of an email about ETA. It would be nice if you followed up and gave an indication of when you thought the item... See more

Company replied

Rated 3 out of 5 stars
Verified

Cannot apply a promotional code for first time buyers after purchase because it is the manufacturers policy. Way to hide behind policy. These rules get companies well deserved average review no matter... See more

Rated 5 out of 5 stars
Invited

I was very happy with the patio furniture I purchased. It was good quality, heavy and attractive. The service at Patio Living was quick, and we received our furniture very quickly. I recommend them!

Rated 5 out of 5 stars
Invited

These chair covers are excellent. This is our second purchase, they withstand the south Texas sun and heat. Have recommended this brand for a while now

Rated 5 out of 5 stars

I was referred to customer service after Chat ing my question. Prompt rely, checked in stock availability and confirmed price and shipping. Great

Rated 5 out of 5 stars

We spoke with a representative that made sure our order was correct then emailed a link with a quote.

Rated 5 out of 5 stars
Verified

We have Royal Teak patio chairs and were eager to get end tables to go with them. We found them at PatioLiving at a great end-of-season price. Can't wait to receive them and try them out.

Rated 4 out of 5 stars
Verified

Took a bit too long to get information from the supplier but otherwise everything was good

Rated 5 out of 5 stars
Verified

Easy to navigate through site and they had what I needed. Also cheaper than my local store.

Rated 5 out of 5 stars
Verified

I mistenly ordered only one replacement cushion and needed two. Your chat line and sales rep made it easy forme to do that.

Rated 5 out of 5 stars
Verified

Website was clear and concise. Easy to work in. Messages about the order were clear and answered any concerns I might have.

Rated 5 out of 5 stars
Verified

Great website! Also, the virtual assistant was fantastic answering all my questions about the patio set. She even sent me a great picture of the fabric for the chairs.

Rated 5 out of 5 stars
Verified

Website says 1-3 Business day delivery , you place order, make payemtn and then the email comes that goods are not available until August . Bad show !

Rated 5 out of 5 stars

We received my late mothers memorial bench today. The bench is well constructed and exceeds our expectations. The bench shipped on a pallet so the bench would not get damages. Very well package... See more

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Company details

  1. Home & Garden

Information provided by various external sources

Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

5 stars from start to finish with our…

5 stars from start to finish with our new Kingsley Bate Furniture from Patio Living. There were duplicates on my order . I got a quick response to the issue. Patio living keep me informed through out the delivery process. Thank You Patio Living !

October 8, 2025
Rated 1 out of 5 stars
Verified

10% Discount?

The website advertises a 10% discount once you provide PatioLiving.com with your contact information—but then you discover the discount doesn’t apply to all items. The company claims this was clearly stated on their site, pointing to a tiny font-size note indicating the discount may not apply to certain brands, buried beneath the much larger text promoting the offer. This approach feels misleading and disappointing.

October 19, 2025
PatioLiving logo

Reply from PatioLiving

Hi Tom,

Thank you for reaching out to us. I see that on Sunday, October 19th, 2025, you placed an order for a Riobel 2-Function Kitchen Handspray and also spoke with our Sales Team via Live Chat regarding a promotional code.

I completely understand wanting to take advantage of available promotions. However, as our team mentioned, Riobel is one of the vendors that does not participate in promotional discounts. This information is noted in the banner at the top of our website and outlined in our Terms and Conditions and Terms of Use.

We truly appreciate your understanding, and we’re grateful for your order. If you have any other questions or need further assistance, please don’t hesitate to reach out through our Contact Us page or by calling 888-761-4777.

Rated 5 out of 5 stars

Purchase online was smooth

Purchase online was smooth. Concise information. I had another item delivered to my home and it was done efficiently. Product delivered in perfect condition. Very pleased with Patio Living.

October 6, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

The protective covers are not matched…

The protective covers are not matched to the various furniture collections.

October 2, 2025
PatioLiving logo

Reply from PatioLiving

Dear cgriff250@gmail.com,

Thank you for your feedback. We’re sorry to hear the protective covers did not meet your expectations. We are not the manufacturer of the furniture, and when a manufacturer does not produce covers for a collection, we source the best available option from another vendor. Please feel free to reach out to our customer service team if you have any questions via Contact Us or call us toll free at 888-761-4777.

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