Passports Travel Reviews 307

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service and attention to detail, ensuring memorable and enriching travel experiences. People appreciate the careful planning and organization, which make the trips stress-free and enjoyable. Consumers highlight the prime locations of the hotels, the quality of the food, and the knowledge of the tour guides. Reviewers also value the company's responsiveness and willingness to accommodate their needs, both during the planning stages and throughout the trip. Many reviewers express their loyalty to the company, stating that they would not consider using any other travel service.

Based on these reviews

Rated 5 out of 5 stars
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Passports Educational Travel worked wonderfully for me and my students when I was in the classroom. Now that I am retired, I get to share their excellent travel services with adults! I cannot recomm... See more

Rated 5 out of 5 stars

What a difference a company can make! I had been working with a school tour company for 12 years when I decided to look elsewhere due to accomodations. From the day that I met my Passports travel gu... See more

Rated 5 out of 5 stars
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Passports has done an excellent job working with high school students I've traveled with. They have made adjustments for our group size and communicated well throughout the entire process. The hotels... See more

Rated 5 out of 5 stars
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I have been working with Passports for years doing student tours. Since retirement, I have begun running adult tours. I have just returned from Budapest, Vienna and Prague with 31 adults. This was a... See more

Rated 5 out of 5 stars

Our district has been working with a different company for 30+ years. When I came in, I decided to switch to passport after my first year and I am very glad I did. Everything on my trip was flawless.... See more

Rated 5 out of 5 stars
Verified

Passports Travel goes above and beyond to make every travel experience a delight for both the teachers and students involved. Accommodations are top-notch, as are all dinners provided. The tours are f... See more

Rated 5 out of 5 stars
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Recently traveled with Passports to Cost Rica with high school students. Our trip was amazing! No detail was over looked, our local guide and bus driver went above and beyond to give us the best exper... See more

Rated 5 out of 5 stars
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This was my first tour with Passports as Group Leader and I am very impressed! The whole experience was top notch from planning to execution. The whole team made me feel like I mattered and made sure... See more

Rated 5 out of 5 stars
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This was my first trip with Passports and it exceeded all expectations. I had a group of 53 students, parents, and chaperones and everyone enjoyed themselves on our tour! We spent three days in Lon... See more

Rated 5 out of 5 stars
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The Passports team does the most thorough job of pre-selecting hotels, tours, guides and gastronomy experiences. They plan things accurately building in time allowances for delays and are customer ori... See more

Rated 5 out of 5 stars
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Passports puts their participants first and is very responsive to needs. Hotels are centrally located, food is excellent, and personal tour guides go with the group the entire trip. There is a good... See more

Rated 5 out of 5 stars
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Another wonderful Yuletide Convention with Passports. It’s great to meet fellow teachers who travel the world with Passports and share their experiences. And, the Passports staff that are there he... See more

Rated 5 out of 5 stars
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The food and restaurants were regionally authentic and really good. The hotels were centrally located, clean and comfortable. Our tour guide stayed with us for the entire trip and encouraged everyone... See more

Rated 5 out of 5 stars
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Passports took away all the stress of planning little details of group travel, and they did an excellent job. I love that our hotels were always in the center of the action, and the hotel in Saint-Mal... See more

Rated 5 out of 5 stars
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This is our second tour with Passports and again they delivered above and beyond on all aspects from rebooking the guides and hotels we loved to finding more exceptional guides and sites to see. The t... See more

Rated 5 out of 5 stars
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I have traveled with many different educational touring companies and Passports is the ONLY company for me. From start to finish, you get a five star experience. The hotels are right in the heart of... See more

Rated 5 out of 5 stars
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We went on a preview/training trip for teachers. It was well run, organized and informative. There were obviously a group of teachers that have a long relationship with Passports and that speaks volum... See more

Rated 5 out of 5 stars
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With Passports, we had such a wonderful experience. Our hotels were nice, our tour guide was fantastic and stayed with us the whole time, and the meals were choices that we would make all over again.... See more

Rated 5 out of 5 stars

I have been traveling with Passports since 2005. My groups are usually combinations of adults and students/young adults, and I find that Passports serves both populations well. We are well taken car... See more

Rated 5 out of 5 stars
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Passports is a company that truly cares and will be there for you. We just came back from Paris, Madrid, Sevilla, Cordoba and Costa del Sol. They made sure everything was going smooth before, and duri... See more

Rated 5 out of 5 stars

Such an amazing trip! I've taken a dozen groups to France over the past several years and this was the absolute best. The care and attention to every single detail made each day special, perfect and... See more

Rated 5 out of 5 stars
Verified

I have been working with Passports for twenty years. As an educator, I have organized tours for my students, adults in the community, and yes, I have entrusted passports to design a custom tour for m... See more

Rated 5 out of 5 stars

I have been using Passports, Inc for a long time - for many years with my students and in more recent years (since my retirement) with my adult friends (and a few of their children). The employees ar... See more

Rated 5 out of 5 stars
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Passports goes above and beyond to see that each and every tour exceeds expectations. From the hotels that are exceptional to the restaurant selections every need is met. The tours are top notch, and... See more

Rated 5 out of 5 stars
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Passports is an outstanding company to travel with. The staff is top-notch and are always willing to help and find answers to my travel questions. I specifically work with Kris Weinand and she is... See more

Rated 5 out of 5 stars
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I, thoroughly, enjoyed the trip, and so did my group of 28. The excursion, Paris, the Riviera, and Barcelona was jam packed full of carefully planned out excursions. Our guide, Marc Alia, was absolu... See more

Rated 5 out of 5 stars
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This is the THIRD repeat of this trip to Athens and island hopping on the Aegean Sea. I've worked with Passports for over twenty years. I would never use any other group. They listen. They are flexib... See more

Rated 5 out of 5 stars
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Passports made our trip an amazing experience. Everything was taken care of and attention was paid to every detail. The best part of Passports is the fact that they’re a small, family-like company. Ev... See more

Rated 5 out of 5 stars

Update...they not only refunded the cancellation fee (because no deposits had been made by Passports) but they also changed their cancellation policy and fees....which is now more than reasonable.... See more

Rated 5 out of 5 stars
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The trip was fantastic. Our guide new the cities inside and out. Our bus driver in Ireland was wonderful. The hotels were in very good locations for shopping and sightseeing. we walked many places... See more

Rated 5 out of 5 stars
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I have taken four trips with students and attended three educator conferences with Passports. I would never consider using another company. They are wonderful coaches through the experience of t... See more

Rated 5 out of 5 stars

Passports Travel is awesome. My husband and I have had the opportunity to travel with students on their trips numerous times. From the planning stages to the trip itself, they are always available a... See more

Rated 5 out of 5 stars
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I have had several great experiences when traveling with Passports. It is always easy to get into contact with someone from the company who can answer my question. There are several options for trip... See more

Rated 5 out of 5 stars

Though I have traveled on multiple trips with Passports, this was my favorite. The hotels are centrally located to best accommodate metro travel and walking tours. The couriers are some of the finest... See more

Rated 5 out of 5 stars
Invited

I am completely loyal to Passports and wouldn’t use any other educational travel company. Passports has never let me down. Wonderful food, nice, centrally-located hotels, skilled, professional tour... See more

Rated 5 out of 5 stars
Invited

No one offers the same combination of superior product and personal customer care as does Passports. Once you’re on a Passports’s tour you know that you’re going to offer your participants the high qu... See more

Rated 5 out of 5 stars
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I would never even consider any other travel company! In Bratislava we stayed in the first of the Carlton Hotels! It was amazing! In Budapest we had dinner and traditional csardas music and dancing!... See more

Rated 5 out of 5 stars
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In this very difficult travel period the team at Passports has been with us the whole way reaching out to see what we need for support and then following through with that support. When it became ap... See more

Rated 5 out of 5 stars

I felt SO safe and cared for with Paola, it didn't feel like being on a group trip took away from any of the authenticity of the trip, nor did it feel like everything we did was "touristy". I had rese... See more

Rated 5 out of 5 stars
Invited

Our time at the Brussels Convention was incredible! We were very impressed with all of the Passports staff, activities, hotel, food, etc. The excursions were informative as well as fun. I would love... See more

Rated 5 out of 5 stars
Verified

I have traveled with Passports Educational Travel five times. The first four were to Europe and the most recent was to Peru. The hotels are impeccably clean, the food is delicious and the tour direc... See more

Rated 5 out of 5 stars
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Great tour director when on the tour. Hotels and restaurants were excellent and in good locations. Pre-planning was a breeze. They give you ample materials to help you recruit travelers. Home o... See more

Rated 5 out of 5 stars
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I have used Passports for my school trips for years and time and time again this company has not disappoint. I took some of my students to Greece earlier this summer and they all had a wonderful exper... See more

Rated 5 out of 5 stars
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Passports delivers a great experience from the day you set up your tour to the day you return home. There is a person to help and guide you every step of the way. Passports provides a quality tour in... See more

Rated 5 out of 5 stars
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Passports Education Travel is the only way for a high school or middle school teacher to travel with their students. They are the pinnacle of Student Educational Travel. From the pre-trip phase al... See more

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Company details

  1. #2 of 14 best companies in Cultural Tours Provider
  2. #6 of 22 best companies in Tour Agency
  3. #9 of 75 best companies in Tour Operator
  4. #11 of 189 best companies in Travel Agency
  5. #3 of 38 best companies in Travel Aggregator

Written by the company

Passports Educational Group Travel partners with educators across the United States to provide high-quality educational travel experiences for students. Our tours visit destinations all around the world, with popular choices including France, Italy, England, Spain, Germany, Japan, and Costa Rica. We offer competitive prices, centrally located hotels, high-quality food, and top-notch travel logistics. Whether you create your dream trip or choose from our extensive catalog of tours, we are committed to bringing learning to life through every itinerary. As the most trusted provider of educational travel, we strive to change the world, one student at a time.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

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Rated 5 out of 5 stars
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Passports Educational Travel - not just for students

Passports Educational Travel worked wonderfully for me and my students when I was in the classroom. Now that I am retired, I get to share their excellent travel services with adults! I cannot recommend them enough for high school or college students as well as more mature travelers. I look forward to traveling with them for years to come!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars
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Great value for the price

I have used Passports for my school trips for years and time and time again this company has not disappoint. I took some of my students to Greece earlier this summer and they all had a wonderful experience. The hotels are centrally located allowing the group to be REALLY close to major attractions avoiding the need for public transportation. Hotels are also clean and the breakfast is plentiful. The tour guides are very knowledgeable, and the buses used for sightseeing are clean, comfortable with very responsible and capable drivers. The different activities included in the tour allow the participants to not only get a glimpse on the places they are visiting but also knowledge about the different places and their attractions. Food for the most part is culturally relevant and tasty. Most important, the people that work at passports are extremely helpful, from planning the trip that best suits the needs of your group, to replying quick to any questions or issues. I would without a doubt recommend Passports to any teacher considering doing a trip with their students, believe me, you won't be disappointed!

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

What a difference a company can make

What a difference a company can make! I had been working with a school tour company for 12 years when I decided to look elsewhere due to accomodations. From the day that I met my Passports travel guide, I knew I had to make the change. The hotels were walking distance to local attractions, the food was really good and my guide made changes to the set itinerary when I asked. The prices were a little higher, but the experience was superior. I will NOT be going back to the former agency.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Passports Travel definitely better than previous company

Our district has been working with a different company for 30+ years. When I came in, I decided to switch to passport after my first year and I am very glad I did. Everything on my trip was flawless. The choice of hotels, the tour director, the bus driver and the additional shuttle bus we needed for our extended stay. The logistical support before the trip was unmatched as well. If I ever have to take another group, Passports Travel will always be my top choice.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars
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I felt well supported while on tour

I felt well supported while on tour. One of my travelers broke her ankle and we had to go to the hospital. I could not ride in the ambulance, so I had to get a taxi and meet her there. I was separated from my group and realized I didn't have any Euros for the taxi. Our TD gave me 100 euros to cover the trip and all he asked was get a receipt. While in the taxi riding over Dale from the office called to coach me on what to do. That support made all the difference. She immediately was looking up flights and a hotel stay for me and the injured traveler. Our bus was leaving for Greece that evening. So, I was going to have to get us to the next country on my own. With the support of Passports OfCourse. She made one heck of a scary situation manageable. We ended up catching up with our bus and continued on. The trip was fantastic and now that it's all said in done, I'm grateful for the experience of going to the hospital, not speaking the language and able to just get by. My traveler did a wonderful job keeping her fears at bay and dealing with the pain. She is a RN and I have a medical background, we ended up not being seen at the hospital, and we decided to leave after no end in sight. She was a rock star for staying as positive as can be. hopefully this is a one and only time I have to deal with a foreign hospital. That was not our only bump in the road. Our overnight Ferry from Italy to Greece was cancelled due to a boating accident. Passports behind the scenes had to reroute us, find us a hotel, find a restaurant to feed 52 people all within a few hours and purchase us new reservations for the ferry. Great Job for all that had a hand in our wonderful trip. I will be booking with passports again on customer service alone

July 10, 2025
Unprompted review
Rated 5 out of 5 stars
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Once again, Passports beats the pack!

This is the THIRD repeat of this trip to Athens and island hopping on the Aegean Sea. I've worked with Passports for over twenty years. I would never use any other group. They listen. They are flexible. We got direct flights, great hotels, and kind assistants to make sure our transitions from airport to hotel to cruise ship and back were seamless.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars
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Passports has done an excellent job…

Passports has done an excellent job working with high school students I've traveled with. They have made adjustments for our group size and communicated well throughout the entire process. The hotels were well chosen for their locations and breakfasts that reflected foods of the country. All of the tour guides have been of engaging, instructive and personable. I would highly recommend traveling with this company!

May 26, 2025
Unprompted review
Rated 5 out of 5 stars
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Excellent Company

I have been working with Passports for years doing student tours. Since retirement, I have begun running adult tours. I have just returned from Budapest, Vienna and Prague with 31 adults. This was an AMAZING tour! Our hotels were TOP NOTCH. Our meals (some were included and some were on our own), were DELICIOUS.
Our tour director was responsive and helpful beyond compare. Prior to departure, the company responded to all of my concerns and were wonderfully helpful.
I am already working on a tour for next year for adults and I am using Passports again.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars
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Passports is Exceptional in Every Way!

Passports goes above and beyond to see that each and every tour exceeds expectations. From the hotels that are exceptional to the restaurant selections every need is met. The tours are top notch, and the customer service is outstanding. I highly recommend them. I used a different company for 6 other tours. I wish I had found Passports sooner---they outshine the other company in price, experiences, and quality. I couldn't be happier.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars
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We had a fabulous experience with Passports!!

We had a fabulous experience with Passports. Their commitment from start-to-finish is solid --- whether it's the hotel locations, the food experiences, planning the tour itinerary, or the helpfulness (and endless patience) of the Passports staff, Passports is far above other tour companies. Our tour director was professional, knowledgeable, responsive to our needs as a group, and friendly. Every detail was so well thought out, and I would do this again a thousand times over!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars
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Great tour experience pre-boarding to the end

Great tour director when on the tour.
Hotels and restaurants were excellent and in good locations.

Pre-planning was a breeze. They give you ample materials to help you recruit travelers.

Home office is very helpful and patient.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars
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The food and restaurants were…

The food and restaurants were regionally authentic and really good. The hotels were centrally located, clean and comfortable. Our tour guide stayed with us for the entire trip and encouraged everyone to participate in all of the experiences offered. Our tour guide was also very professional and put our health and safety first. I will say that Passports is an excellent package for the price.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars
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Great Experiences!

They really take care of the participants and try to help tailor trips to the needs of the groups. Great hotels and locations, immersive experiences and foods and knowledgeable guides to lead the specific tours.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars
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Passports puts their participants first…

Passports puts their participants first and is very responsive to needs.
Hotels are centrally located, food is excellent, and personal tour guides go with the group the entire trip. There is a good balance of city versus countryside time.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars
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Passports delivers a great experience…

Passports delivers a great experience from the day you set up your tour to the day you return home. There is a person to help and guide you every step of the way. Passports provides a quality tour in every aspect: food, lodging, transportation, tour director, tour guides, locations, planning. There is a personal and profession staff both state side and abroad to assist as problems or questions arise. Those are handled quickly and professionally. If you want a personal, quality student tour, Passports is your choice.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars
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You guys rock

You guys rock. I will definitely stay with your tour company! Things I like best: -EARLY conversations about flights -Hotel choices -FOOD! I had 103 people on the tour and we were always on the same planes and hotels, ALWAYS...amazing! Thank you! The staff was great, very helpful. They were quick to reply to emails and answer questions.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars
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Simply the best student tour experience…

Simply the best student tour experience out there! In over 20 years of taking students across Europe with different companies, Passport stands out for its excellent communication, support, customer service, quality tour guides, superior hotels, venue opportunities and meal choices.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars
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Passports Education Travel -- Limit Your Liability! Travel with the Best!

Passports Education Travel is the only way for a high school or middle school teacher to travel with their students. They are the pinnacle of Student Educational Travel. From the pre-trip phase all the way to the flight on the way home, Passports is with the Group Leader the whole time!

Think of it this way...you want to travel with your students; whatever you want, you GET! I have traveled with other student travel companies in the past. NONE of them have ever stacked up to what Passports offers and what Passports delivers! Along with the multimillion dollar insurance bond and trip cancellation insurance, Passports is there to protect! Limit your liability, and choose Passports!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars
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Location, location, location!

Having toured with another company for a decade-and-a-half, the things that stood out most to me about this tour were the excellent hotel locations and the wonderfully authentic dinners. While in the past we would usually be stuck an hour out of town and have meals that featured chicken and french fries or pizza, we had none of that with Passports. The hotels were right in the middle of the tourist areas, so they provided many opportunities before, during, and after the set itinerary. I can't even begin to count the additional experiences our students got while other tour companies would have had us on a bus back to the hotel. I will travel with Passports anytime and anywhere I can!

March 20, 2025
Unprompted review

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