Palace Plumbers Ltd Reviews 251

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars
Invited

Palace Plumbers were absolutely amazing - their communication with us was so efficient and helpful, and Mick was an absolute legend. He explained everything to me, answered all my questions and gave... See more

Rated 4 out of 5 stars
Invited

Found Palace Plumbers through the NextDoor East Molesey community site. Was sick to death of zero responsive plumbers who never return calls or leave it 2/3 weeks to call back and then say they can... See more

Rated 5 out of 5 stars
Verified

We had some broken taps & a shower door fixed by Palace Plumbers. From the first phone call until the works were completed, we received an excellent level of customer service. I spoke mostly to Matt,... See more

Company replied

Rated 5 out of 5 stars
Verified

2nd time used - each time complexish issue dealt with one visit. I send them photos , this time an apparently non standard sized Bi fold shower door that collapsed in the middle. Fixed in 1, go - you... See more

Company replied

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Company details

  1. Plumber
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor

About Palace Plumbers Ltd

Information provided by various external sources

Customer Services : As you can see from our reviews, we strive to provide the highest level of customer service from booking through to billing. Our engineers arrive promptly and work quickly and efficiently on solving your plumbing and heating issues. Our friendly office team are on call to assist with your enquiries and bookings.

Fast Response : Palace Plumbers offer fast response times to local homes and businesses in the Richmond area. Our convenient location enables us to provide same-day and emergency services, with a 60-minute arrival time, to our local customers. For less urgent issues we can schedule your appointment at a convenient time that suits you.

Competitive Quotes : We are able to provide a competitive quote for larger projects including boiler replacements, central heating system upgrades, bathroom and kitchen installations.

12 Month Guarantee : Our workmanship is second to none and is backed by a minimum of 12 month guarantee on parts and labour.

Fully stocked vans : We stock a huge range of parts enabling us to complete over 90% of repairs in a single visit.

Services: Emergency Plumbing / Plumbing Repairs & Maintenance / Boiler Installations / Bathroom Installations / Kitchen Installations / Boiler Repairs / Boiler Services / Shower Repairs & Installations / Toilet Repairs & Installations / Tap Repairs & Replacements / Washing Machine Installations / Dishwasher Installations / Water Heater Repair & Installation / Handyman Services / Electrical Services / Radiator Repairs & Replacements / Hot Water Storage Cylinders / Megaflo Unvented Cylinder / Underfloor Heating Systems / Power Flushing / Water Softener Installation / Saniflo Systems

Palace Plumbers have 4 Local Offices
Richmond - 020 3880 5666
Twickenham - 020 3880 5666
Surbiton - 020 3880 5666
Hampton Court - 020 3880 5666


Contact info

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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Rated 5 out of 5 stars
Invited

Palace Plumbers were absolutely amazing…

Palace Plumbers were absolutely amazing - their communication with us was so efficient and helpful, and Mick was an absolute legend. He explained everything to me, answered all my questions and gave me great advice without making me feel like an idiot - given that I know nothing about plumbing, I really appreciated this!

Would absolutely recommend to anyone - Mick moved pipes and installed our washing machine and gas cooker but I'll be calling Palace Plumbers for any and all future plumbing needs!

September 5, 2021
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Rated 5 out of 5 stars
Invited

I have used Palace Plumbers for a…

I have used Palace Plumbers for a number of jobs over the last few years, Always an excellent service.

August 29, 2021
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Reply from Palace Plumbers Ltd

Dear Patrick, Thank you very much for taking the time to leave a review. It's very much appreciated.

Rated 5 out of 5 stars
Verified

Excellent

Excellent, professional service - good communications, friendly and helpful engineers. I have yet to receive your invoice which I will obviously pay when it arrives

August 8, 2021
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Rated 5 out of 5 stars
Verified

Great.

Great.. efficient, reliable and effective. Would absolutely recommend

July 20, 2021
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Rated 5 out of 5 stars
Verified

Plumbing in 2021 - great responsive, modern service

Great service - the team was super responsive and able to get to my job in short order. Was nice to work with a modern organisation that used technology to support the management of the business. 10/10 would recommend and will be using again in the near future for some other planned works.

July 6, 2021
Rated 5 out of 5 stars
Verified

Responsive plumbing company

I called Palace plumbers along with 3 other plumbing companies and they were the only ones to be available on short notice and an appointment was arranged within a couple of days. They came to resolve a minor leak in the attic which was all done within the day with the plumber getting the part needed from a hardware shop on the same day also. Top job and would definitely recommend. Cheers!

July 3, 2021
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Rated 5 out of 5 stars
Verified

Top Plumbers

Always use Palace Plumbers for all our boiler or plumbing issues. They have installed a new boiler, serviced it and fixed toilet blockages. Really easy to deal with - they are all friendly, reliable, and trustworthy guys. Def recommend!

June 25, 2021
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Rated 5 out of 5 stars
Verified

Great service, on time and good price

I had called a few local plumbers the previous day and Palace were able to not only give an accurate time for appointment but also a competitive price.
Once on site the issues were identified and I was informed what needed to be fixed and replaced with an estimate of the time to complete the job. ( actually job was completed ahead of the eta)
I was very happy with work completed and will certainly use Palace again in the future.

June 20, 2021

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