outdoorandgardenlighting.co.uk Reviews 158

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars
Verified

I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more

Rated 3 out of 5 stars
Verified

Not the best service if I’m honest. Ordered and paid for an outdoor light for my pub on a 48 hr delivery window. I then went on holiday for 8 days and when I returned nearly 2 weeks after ordering, I... See more

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Rated 5 out of 5 stars
Verified

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

Rated 5 out of 5 stars
Verified

I actually ordered then cancelled the order through no fault of yours. I happened to be starting a battle with 'PayPal' to recognise it was immorally unfair of them to insist I spend £17 at my cost to... See more

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Company details

  1. Lighting Store

Written by the company

The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.


Contact info

4.2

Great

TrustScore 4 out of 5

158 reviews

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Replied to 33% of negative reviews

Typically takes over 1 month to reply


Rated 4 out of 5 stars
Verified

Contemporary Front Door Light

I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality.
Very pleased with the appearance although when lit slightly dimmer light than I’m used to due to maximum bulb wattage but not a problem.

August 21, 2025
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Rated 3 out of 5 stars
Verified

Not the best service if I’m honest

Not the best service if I’m honest. Ordered and paid for an outdoor light for my pub on a 48 hr delivery window. I then went on holiday for 8 days and when I returned nearly 2 weeks after ordering, I was informed that it had not been delivered. Emailed the company and was told that for some reason the order had disappeared of the system. They obviously apologised but not the best experience for a first time customer. Need to do better!

August 11, 2025
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Reply from outdoorandgardenlighting.co.uk

Hi Craig,

I’m really sorry to hear about your experience — especially as a first-time customer. Your order should never have fallen off our system, and I completely understand your frustration after expecting a 48-hour delivery. This isn’t the level of service we aim to provide, and I apologise that we let you down on this occasion.

We’ve since reviewed what went wrong to ensure this doesn’t happen again, and we truly appreciate you bringing it to our attention. I hope we’ll have the chance to provide you with a smoother experience in the future.

Kind regards,
Mark

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Rated 1 out of 5 stars
Verified

Really very cheap

Really very cheap, I guess that’s what you get for the price, broken glass on arrival, and will be changing it as it just looks very nasty.

July 9, 2025
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Reply from outdoorandgardenlighting.co.uk

Hi Chantelle,

I’m very sorry to hear that your order arrived with broken glass and didn’t meet your expectations. That’s certainly not the standard we want to deliver. We’d be more than happy to arrange a replacement or discuss other options to put this right for you.

Just to reassure you, we offer free 90-day returns within the UK, so you’re covered if you’d prefer to return the item instead. Please get in touch with our customer service team, and we’ll make sure this is resolved quickly.

Your feedback is really valuable, and we’ll also review the packaging to help prevent this from happening again.

Kind regards,
Mark

Rated 5 out of 5 stars
Verified

Perfect wall lanterns for an archway

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

April 3, 2025
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Rated 1 out of 5 stars
Verified

I am still trying to return these items…

I am still trying to return these items back to you as Electrician has stayed that they are not suitable for my house. I am hitting a brick wall each time I request the return labels for the parcels. Very frustrated indeed as the money is in the company bank account and not mine who is a pensioner. Someone please help me or I shall have to contact someone/newspapers about the way I am getting treated by your company. Yvonne Sweeney.

February 3, 2025
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Rated 3 out of 5 stars
Verified

Did not work properly

My lights worked beautifully for the first week or so and then quite a lot of then failed and went brown. These were supposed to be outdoor ones. Very disappointed

November 13, 2024
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Rated 5 out of 5 stars
Verified

Nice lights

Nice lights, fast delivery, replaced one "damaged in transit" without a problem. Good price.

November 13, 2024

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