Robert Oulsnam and Company  Reviews 803

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness. People highlight the team's excellent communication, noting that they were kept well-informed throughout the entire process, from initial valuation to final handover. Consumers appreciate the staff's knowledge, honesty, and dedication to providing support and reassurance during what can be a stressful time. The company's service, location, price, and contact methods are also highly regarded. Reviewers are impressed with the efficiency and speed of the sales process, with many reporting quick sales and smooth transactions. People also commend the quality of the property photos and marketing materials. Overall, customers express strong satisfaction with the company's ability to provide a seamless and positive experience.

Based on these reviews

Rated 5 out of 5 stars

Exceptional Support from Rachel Andrews and Karen Crayton at Oulsnams, Bournville Buying a house in Bournville was a genuinely positive experience thanks to Rachel Andrews at Oulsnams. She was... See more

Rated 5 out of 5 stars
Invited

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to a... See more

Rated 5 out of 5 stars

From beginning to end (which wasn’t long at all) it’s been an absolute pleasure!!!! So incredibly helpful, caring and would more than highly recommend them!!! Fabulous service beyond the end goal! Tha... See more

Rated 5 out of 5 stars
Invited

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so... See more

Rated 5 out of 5 stars

The staff at Oulsnam, Barnt Green have been absolutely brilliant, when things tarted to become stressful they were there to push things along between parties, and I always trusted them to come back to... See more

Company replied

Rated 5 out of 5 stars

I was kept informed and all my questioned have been answered efficiently. There was no hidden expenses as everything is transparent on their comprehensive web-site. I had a tenant in my property very... See more

Rated 5 out of 5 stars

We both sold and purchased homes with Oulsnam. I would highly recommend them as Estate Agents. There was always just the right amount of contact, via email and telephone conversations. We were part... See more

Company replied

Rated 5 out of 5 stars
Invited

I confess I was dazzled by Oakmans in the first instance but their poor communication and high sale pricing got me nowhere after 12 weeks of marketing. Oulsnams are the chiefs, put your trust in thes... See more

Rated 5 out of 5 stars
Invited

Shelbi and Sarah were very professional in their dealings with us. We felt they had a good understanding of the pros and cons of our house and took our instructions into account. Selling a house is st... See more

Rated 5 out of 5 stars

Where do I start... Brilliant, Excellent, Superb, Friendly, Professional, Courteous and Efficient. Just a few adjectives to describe the service provided by Shelbi, Karen and the Team at Oulsnams. A... See more

Company replied

Rated 5 out of 5 stars
Invited

We’ve recently purchased a property through Oulsnam Bromsgrove, Great communication and support throughout the whole process. Had much more dealings and updates from Oulsnam as a buyer compared to the... See more

Company replied

Rated 4 out of 5 stars
Invited

The office always responded immediately to my enquiries. They were calm and reassuring, given I had not sold a property for very many years. Given the disparity in fees charged (yours were higher),... See more

Company replied

Rated 5 out of 5 stars

Oulsnam were really good from start to finish , they took photos and measurements all at the first arranged meeting and advised on the selling price with examples of local properties. Tom was extr... See more

Company replied

Rated 5 out of 5 stars
Invited

The manager and staff at Robert Oulsnam all worked in our best interest to make our experience of selling our house the best it could be. They took time and effort to support and help us through a ve... See more

Rated 5 out of 5 stars
Invited

Absolutely brilliant service from Sarah and colleagues in Droitwich. They supported us throughout the process and achieved a super quick sale and completion. This is the second time we’ve used Oulsnam... See more

Rated 4 out of 5 stars

First of all, I would like to thank everyone at Oulsnams, especially Lisa, for pushing to get things completed. Once an offer had been made, Lisa and Lauren really pushed to try and get everything com... See more

Rated 5 out of 5 stars
Invited

Robert Oulsnam, Droitwich branch, were a great estate agent for us and definitely highly recommended. Their communications were fantastic and we had loads of viewings and once agreed the sale was move... See more

Rated 5 out of 5 stars
Invited

We used this company to sell our property earlier this year. They kept us informed of the appointments and where in the process the viewers were, on the market, sold SSTC. They provided accompanied vi... See more

Rated 5 out of 5 stars

From the moment I contacted Oulsnam’s to when Trina came round, I was bowled over by how friendly, helpful and easy to chat to everyone was. Sarah has been fabulous in communication after selling just... See more

Rated 5 out of 5 stars

My father was purchasing a property from Oulsnams, on his behalf I was dealing with most of it. I can honestly say Sarah from Barnt Green was amazing throughout. She kept me informed of everything and... See more

Company replied

Rated 5 out of 5 stars
Invited

A great team with open communication, totally reliable and very honest. I am a repeat customer to them, which says it all really.

Rated 5 out of 5 stars
Invited

Angela and her team were very impressive throughout the transaction. Angela’s knowledge of the market and her negotiating skills quickly secured us an offer. We were kept up to date with the buyers... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. The Manager was professional and informative and the amazing team in the office went above and beyond to support us and keep us fully informed . They reassure... See more

Company replied

Rated 5 out of 5 stars

Alison Astle was our agent and she was brilliant from the start. Very professional friendly and was happy to answer any questions about the house. She was timely and accommodating. She let us go arou... See more

Company replied

Rated 5 out of 5 stars
Invited

Dealing with Oulsnams was a nice experience, staff were helpful and friendly and kept us informed about the ongoing situation. At the beginning they kept us up to date with viewings and there outcome... See more

Company replied

Rated 3 out of 5 stars

Had a good experience with the Barnt Green office initially. However, had to chase them to arrange a viewing despite leaving a voicemail and sending an email.

Company replied

Rated 5 out of 5 stars

We did see two property Mr Jeff Field showed the properties, and we find him very professional, punctual and helpful. Thank you Jeff Field.

Rated 5 out of 5 stars

From start to finish the whole team at Oulsnams Kings Heath were amazing, guiding us through and helping us with the sale of our house. Empathetic and hugely professional-would 100% recommend!

Company replied

Rated 5 out of 5 stars

I recently sold my property through Oulsnam Northfield and couldn’t be more impressed with the experience. From the initial valuation to the final handover, the team were professional, proactive,... See more

Rated 5 out of 5 stars

We bought our house through Oulsnam and they were incredibly helpful throughout the process, from viewings to helping us liaise with our sellers. Communication was great and Lisa and her colleagues we... See more

Rated 5 out of 5 stars

Kind, friendly and respectful staff. Kept us updated weekly and ensured a smooth experience for us. Thank you Tim and all the team.

Rated 5 out of 5 stars

Outstanding Service from Start to Finish – Thank You, Bromsgrove Team! We had an incredible experience with the Bromsgrove branch of Oulsnam – their support and service were outstanding... See more

Company replied

Rated 5 out of 5 stars
Invited

The team at Oulsnam Estate agent Northfield were very efficient. The process was handled very well and the staff were all very helpful and professional at all times.

Rated 5 out of 5 stars
Invited

Smooth and pleasant experience from viewing to completion, Anna and all the Bournville team were wonderful. Thank you

Rated 5 out of 5 stars
Invited

I sold my house with Oulsnam in Northfield, and I was impressed with their service from a detailed valuation through to a quick sale and after-sale support, ensuring completion of the property. I woul... See more

Rated 5 out of 5 stars
Invited

Always received prompt and excellent service. Very pleased with the quality of staff who were always friendly and carried everything out very efficiently.

Company replied

Rated 5 out of 5 stars
Invited

This is one of the best company them help as o lot very helpful all the staff is very good

Rated 5 out of 5 stars

The process from coming to value the property, keeping us informed of viewings, feedback and selling was done professionally. Thank you to Sam, Amanda and Sadie.

Rated 5 out of 5 stars
Invited

Emma did a great job in our buying process. We really appreciate her help.

Rated 5 out of 5 stars

Jeff was brilliant really top Guy had all info needed and explained everything in much detail very good at his job! Highly recommend

Rated 5 out of 5 stars
Invited

Found the very helpful. Arranged for someone to see my flat and helped me all the way to completion. Do not think I will move again but will always recommend you to anyone I see. Excelent

Rated 5 out of 5 stars

Karen and her colleagues from the Bournville branch of Oulsnam provided terrific, reliable and reassuring support for my sister and me whilst selling our elderly mothers home.

Rated 5 out of 5 stars
Invited

Both James and Lauren were very Good This is why you want an estate agent someone who ensured the sale goes through

Rated 4 out of 5 stars
Invited

Excellent professional service. Good communication and made the whole process easy acting equally for buyer and seller.

Rated 5 out of 5 stars

Having recently been messed around with other estate agents, we decided to put our house on the market with OULSNAMS in Bearwood. Good honest advice, and a realistic valuation led to a quick sa... See more

Rated 5 out of 5 stars

Elisha was incredibly efficient in keeping us updated throughout our recent house purchase. Her calm and professional demeanour helped keep us reassured during what was already a very stressful proces... See more

Company replied

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Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.8

Excellent

TrustScore 5 out of 5

803 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Invited

The Staff are just brilliant

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so they are all up to speed with the progress and keep you updated always. They are all wonderful. Thank you so very much.

September 30, 2025
Rated 5 out of 5 stars
Invited

Very friendly and hard working team who…

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to anyone needing their house/land sold.

October 3, 2025
Rated 5 out of 5 stars

From beginning to end (which wasn’t…

From beginning to end (which wasn’t long at all) it’s been an absolute pleasure!!!! So incredibly helpful, caring and would more than highly recommend them!!! Fabulous service beyond the end goal! Thank you all so very much! 🤗

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Rachel Andrews…

Exceptional Support from Rachel Andrews and Karen Crayton at Oulsnams, Bournville

Buying a house in Bournville was a genuinely positive experience thanks to Rachel Andrews at Oulsnams. She was pleasant, professional, and an absolute pleasure to deal with throughout the process. It truly felt like she was working for us—proactive, thoughtful, and always on our side.

I’d also like to acknowledge Karen Crayton, whose support behind the scenes helped everything run smoothly. Together, they made what can often be a stressful process feel seamless and well-managed.

I wouldn’t hesitate to buy through them again. Highly recommended!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional and efficient service

I was kept informed and all my questioned have been answered efficiently. There was no hidden expenses as everything is transparent on their comprehensive web-site. I had a tenant in my property very quickly, saving me money and allowing me to choose the tenant who I felt was the best fit for the flat. I have previous experience of buying and selling houses with them and had the same service. They are independent and very professional.

October 8, 2025
Unprompted review
Rated 3 out of 5 stars

Had a good experience with the Barnt…

Had a good experience with the Barnt Green office initially. However, had to chase them to arrange a viewing despite leaving a voicemail and sending an email.

September 10, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for review and we are sorry that you had and issue and thank you for bringing this to our attention we will look into it. Many thanks.

Rated 5 out of 5 stars

The staff at Oulsnam

The staff at Oulsnam, Barnt Green have been absolutely brilliant, when things tarted to become stressful they were there to push things along between parties, and I always trusted them to come back to me when they said they would. The staff were all really friendly and nothing was too much to ask, I would recommend them to anyone thinking of selling their home in and around Barnt Green. Thanks again for all of your support on the sale of my home in Cofton.

September 22, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5* review. We are pleased to hear you felt supported during the sale of your property.

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