Opticians Asda Reviews 767

I would love to leave my review. Today I was early for my appointment in this optisions and I was most uncomfortable with blurred eyes.
The reason I was there.

I want to say the service and compassion I got was 100% the staff all was so welcoming but there was one lady who was just Excepsonal in her friendly mannor.
Just what people needed when their feeling vulnerable.

Thank you.

To you all.
Cathy fielden..

I would like to say thank you so much to Zoe for her help with my glasses

I have just had my new prescription glasses from Asda and am thrilled with the service I received and the actual glasses. Varifocals are not always easy to perfect but I am always pleased with my Asda ones. Third pair now and always spot on

Returned to the Aintree store with a fitting issue, to be told by the manager that a full refund would be possible however if refunded you are no longer considered to be an Asda opticians customer and further purchases from Asda opticians would not be allowed, quite abrupt staff response, astonishingly poor customer service policy, baffling?

I go to Asda opticians at Fort Kinnaird in Edinburgh. I am always happy with the service and the staff is so professional and friendly. They provide excellent advise about the frames. I ordered frames three times already and every time I get such a good advice about the fit, shape and also much help in choosing the right frame. Prices are really good too.

first time I have tried Asda Dunfermline and I just want to say all the staff were first class and very professional they spent an hour with me getting them to fit my face perfectly so my sight was spot on.I have very high prescription verifocal spectacles and the cost was a fraction of what i was paying before

I have purchased glasses from other opticians but these are by FAR the worst I've ever bought, the frames are ok but the lenses are a joke, they get really filthy in a matter of hours, you are constantly having to clean them with wipes, I have contacted Asda and had no reply, I will certainly never buy them from Asda again👎

I was informed that contact lens wearers CANNOT have a CUES test for eye problem and to go back to lens suppliers. In fact a CUES can be done on lens wearers as stated on google and by eye clinic. Please review your advice.

Having used Asda for many years, i return a pair of glasses as a fault has appeared with the transition lense, in three different areas ..

I was told as id have to £49 too replace the lenses as it not covered in their warranty

Went to Asda Ipswich for new glasses,had test done else where, couldn't be bothered to help or even be nice just said should come back in October when new frames come in ...so went else where.l

In recent years have always had exceptional service at Asda Opticians in Bolton but this year it’s very sub standard.
Apart from one member of the staff the team are still very friendly and as helpful as they can be.
I’m thinking my poor experience is nothing to do with the store staff and more to do with management and head office.
Firstly the branch has lots of A4 page notes up saying that it’s appointments for everything.
If you want an eye test, order your glasses and collect them. I asked about this and the branch has staffing issues it seems.
However unfortunately that’s not the customers fault. I get you need an appointment to have an eye test but you don’t need one or should not be expected to make an appointment to choose your new frames or collect your new glasses.
I also tried ringing the branch on a couple of occasions to check if my new glasses had arrived as no text received and it was now two weeks. The phone went unanswered on both occasions so calling to make the appointment for everything isn’t going to work if the phone goes unanswered. The staff maybe very busy which is a valid excuse so not blaming the staff for that. I called the customer service team at Asda Opticians and they are as much use as a chocolate fire guard. I’m surprised in this day of Integrated IT and AI they could not see my branch order stating they don’t have that level of order tracking.
On this occasion I decided to divert my journey to the store and the staff are helpful and checked the order. It seems the supplier has discontinued my choice of frames but failed to let the branch know. As of today it’s three weeks since I ordered two pairs. One set is back ( my sunglasses) but the main pair is still on order.
I do think that a lot of the problems are head office driven. Asda is going downhill since it was sold to Mosshin brothers and head count at head office has been cut. This is putting pressure on the branches. This may be my last time at Asda Opticians because of this experience.

Leyton Asda - optician so thorough during eye test - so much better than my high street optician., very professional. Two pairs of glasses with and eye exam £170, and a lovely customer service (Razwana). Great choice of frames. Really can’t fault them, what a find!

This was my first time using Asda Opticians, I went into store 8 days ago and a lady name Dawn was so helpful, I explained all the problems I'd been having at Specsavers, explained exactly how I wanted my lens to look, she helped me pick my glasses and then I had a big shock in how cheap they were, I'd had 2 pairs of glasses with my NHS vouchers for £103 what a bargain, then today I fetched them I was so impressed them. Thank you so much Dawn and Alex who I met today, I will definitely be recommending you guys to everyone.

I just want to praise the staff at Croydon Opticians.
They were so helpful above and beyond my expectations, I had a problem with my frames and they had such expert knowledge they had them repaired in just a few minutes .
I have been getting my glasses there for quite a few years, the staff and service is excellent.

Asda Opticians Aintree.
All the Staff were amazing from Reception to the Optometrist.
The range of Men's and Women's frames were great, with so many extra add ons to your lenses for the one price. What was so appealing is there aftercare, from fitting to their varifocal lense promise, that they'll change them to normal lenses within a 2 week window, if you can't adjust to them, free of charge.
From pricing, to excellent Customer Service, you can't go wrong. I would definitely recommend a visit.
Thanks Karl and the Team for your Service.

I was extremely impressed with Joseph’s knowledge and professionalism at ASDA’s Optician’s in Harrogate Store in North Yorkshire.

I wasn’t sure about getting a pair of varifocal glasses in the past.

Joseph had recommended me to go for a most suitable option as a start to see how I would feel about them.

Joseph was very patient, gentle, polite and friendly. I was very lucky to have been served by Joseph on that day as I didn’t feel nervous or uncomfortable at all.

After trying my new varifocal glasses, I went back to get my frames’ legs adjusted as the right leg had been hurting the back of my right ear.

Joseph had adjusted them for me again and again making them perfect for my ears and nose.

I am very happy with my new varifocal glasses now as they are my main glasses being worn every single day.

Thank you ever so much for your great efforts and tremendous help to me, Joseph!

All the very best to you for everything!

my glasses keep popping, i take good care of them and its not just me, other people i know that use these opticians keep experiencing random pops where the frame breaks

Very helpful team when in store...but .....
Their admin (isle of Dogs) has gone to the Dogs!!
And their glasses now getting to same price level as elsewhere and quality notably down on a few years ago. (Have used them annually in Watford for 10 years but now moved)
Missed their SMS saying glasses were ready and rang them to be told no glasses yet delivered. Then saw the SMS.
Also after picking up glasses, wanted a copy of prescription ....but despite having taken my email address and phone number, apparently I have to trek over 8 miles back to the store to get the copy of prescription ...as they don't have email access ...sad. Last time I use ASDA opticians

Bought new glasses when collected said they weren't staight she went off and bent them, it lasted an hour then revert to odd shape again. Took them back twice more with the same problem. Was told that an appointment had been made for the manager. Duly went and she said she would endeavour to bend them again. I said no they had tried it 3 times and even the optician had removed the lenses and refitted them to no avail I neede a new frame. She then proceeded to remove a pair from the rack to show me how to wear glasses. I am 72 years old I only have 1 face, 2 ears and 1 nose so I dont know how I was wearing them wrong. She told me to go 'elsewhere' and gave me a refund. However, I realised when I left that I hadn't got a copy of my prescription so went back only to hear this manager gossping about me to a colleague. I contacted head office after fighting for several days to find an address only for them to dismiss my concerns, they said the manager was 'training' staff - that means that the first person to 'bend' my glasses was the one she was gossping with so she was untrained when she bent them. If you want to be welcomed and respected please pay that little extra and go 'elsewhere'

Tbf have had no problems in the past but this time wasn't happy with varifocals (worn varifocals for years) i think due to being a bit wide at the nose kept sliding down so i was looking through wrong part of lense. Then she tightened very uncomfortable but having fixed nose bridge couldn't adjust little buds(?). In the past shopped with vision express and if you're not happy they will exchange within an 100 days. Not so asda. Got to see manager who wasn't in so i have to return so he can 'test' my reading. Shouldn't my not being happy with the glasses be sufficient reason to offer alternative. It was within 10 days . Will stick with bigger names in future