Nohow Reviews 940

Reply from Nohow

4 days ago

Dear Customer,

we are genuinely sorry to read this review for several reasons.

First of all, the shipping fees are clearly displayed in the website at checkout and once they are displayed the customer can decide if continue with the purchase or not, it is not an hidden fee at all and it is not applied without customer's knowledge or consent. Therefore, you deliberately and consciously chose to proceed with the purchase being fully aware of the shipping fees amount.
Moreover, the shipping cost of 28 euro is for Express premium shipping from Italy to USA with DHL which offers fastest shipping and high-quality shipping services.

Regarding the additional 35 dollars, those are not related to shipping fees at all but they are duty fees taxes as indicated in the DHL email you received, as the USA government as in Trump administration introduced duty taxes that have to be paid by US citizens in order to import the products in your country.
We are not responsible for the application of import taxes as they are entirely regulated by Customs Offices in your country.
In our website it is clearly indicated that duty fees are at customer’s charge.

The website also clearly states that returns are at customer’s charge as unfortunately we cannot provide free return labels. However, if you had contacting our Customer Care team regarding the return, we would have been able to offer you a paid pick up service with DHL which could come at a lower cost compared to your chosen carrier. Indeed, we value our Customer experience and we do everything we can to make it as easy and pleasant as possible.

In any case, we have requested information to you through Trustpilot to identify your purchase as no order number or further details have been provided on your side.

Kind regards,
Nohow Team

Reply from Nohow

Oct 17, 2025

Hi Hamed,

Thank you for taking the time to share your review about our products and services, this is much appreciated.
We are glad that the items purchased meet your expectations in terms of style and quality and that the level of Customer Service offered has been excellent as Customer satisfaction is our main priority.
We strive every day to provide the best experience possible to our customers as well to improve our products and services.

Wishing you a nice day ahead, we remain at your complete disposal

Kind Regards,
Nohow Team

Reply from Nohow

Updated Sep 22, 2025

Dear Eliseo,

First of all we would like to thank you for spending time in reviewing our products and services so carefully.

We are genuinely glad that the products purchased for your event and the shipping service offered truly matched your expectations as customers satisfaction is our main priority.

We always thrive to provide our customers with the best quality and customer experience possible.
Hoping to see you again soon on our website, we remain at your disposal for any other inquiry.

Warm regards,
Nohow Team

Reply from Nohow

Aug 13, 2025

Dear Selma,

Thank you for your kind words. We are delighted that your experience with us has been positive.
Our goal is to make our customers happy with our products and services.

We hope to hear from you again soon and remain at your complete disposal for any other needs you may have.

Wishing you a pleasant day,
The NOHOW Team

Reply from Nohow

Jun 6, 2025

Dear Muki,

we are happy to know that your experience with our brand, products and services has met your expectations as customer’s satisfaction is genuinely our main priority.

We would like to thank you for spending time to share your experience with us and we remain at your disposal for any other inquiry.

Wish you a nice day ahead!

Kid regards,
Nohow Team

Reply from Nohow

May 7, 2025

Hi Geza,

Thank you for your review, we are genuinely happy that our products meet your expectations especially in terms of quality and style.

Moreover, we are glad that you are satisfied with our shipping times, we choose our shipping partners very carefully in order to provide the best service and times.

Meeting our customer’s expectations in all customer experience phases is our main priority and we never stop improving ourselves everyday to offer you the best brad experience possible.

We remain at your full disposal for any other inquiry.

Kind regards,
The Nohow Team

Reply from Nohow

Feb 24, 2025

Dear Nikos,

We are extremely astonished in reading your review, first of all because you are claiming something which is clearly indicated on the RETURN POLICY that you specifically accepted while registering your request.

Additionally, we actually don't understand to which service you are referring to, since we don't have any emails from your part.

Considering that you only leave 1-star review as we noticed from your profile, we assume that you are not willing to leave good reviews when you're happy, on the contrary, and this is very convenient.

For the future, we suggest you to read carefully the terms and conditions of any company you will decide to buy from, in order to avoid disappointment and in order to prevent companies from receiving such unfair reviews.

We wish you all the best.

The NOHOW Team

Reply from Nohow

May 3, 2024

Dear Tobias,

our email conversation here below clearly shows (and you confirmed this in one of your email below) that the purchase of the item was made by you on August 20th 2023 but you contacted us only on January 22nd 2024 claiming that the item purchased was damaged.

As kindly indicated by our customer service, as per our policies it is not possible to return an item after 30 days from the package receipt. In your case the timeframe between the package receipt and the return request is of 5 months which is way past the due date of 30 days to return the item that you received.

Since a significant amount of time passed, we could not make an exception. Moreover, after 5 months it is safe to think that the item was worn and therefore damaged by an incorrect use of the product from your part. Every shop and e-commerce has its own return policies and it’s responsibility of the customer to take care appropriately of the items and return them within the given timeframe without having used them and damaged them.

Finally, as our conversation below clearly shows, we would like to point out that you never mentioned that the trousers discoloured after washing, you only mentioned that the suit was unravelling at the back. We would also like to point out that discolouring can happen if you don’t follow the washing instructions provided in the internal label of the item. We also have a product care section in our website, please have a look at the following link: https://nohowstyle.com/pages/product-care

If we had accepted your return after 5 months, it would have been truly unfair to all our customers who respect our policies and return the items within 30 days from package receipt.

For all of the reasons explained above we could not accept your return.
For your future shopping we advise to read and be compliant with the return policy terms before purchasing.

Kind regards,
Nohow team
______________________________

Monday, 22 Jan at 1:45 PM , Tobias. roos tobias.roos@gmx.net wrote:
Guten Tag,

Mein nicht mal ein jähriger Leinenanzug von Giotti Milano trennt sich am Rücken auf.
Ein Bild dazu im Anhang. Ich gehe davon aus, dass ich den Anzug reklamieren kann korrekt?
Was gibt es da für Möglichkeiten?

Mit freundlichen Grüßen,

Tobias Roos
Gesendet mit der GMX iPhone App

Von: "Nohow Support" support@nohowstyle.com
An: tobias.roos@gmx.net
Betreff: Re: Reklamation Anzug
Hi Tobias.,

Thank you for reaching out.
We are sorry for your inconvenience but we are not able to accept any claims for items purchased one year ago, as specified in the RETURN & REFUND policy available on our website, which we invite you to check for any additional clarification.
If you use an item that has been shipped in perfect condition for over one year, it's not possible to claim defects after this time, firstly because you are over the maximum return time-frame and secondly, we do not know how and how much you used the item, so we're afraid we are not able to provide any options at this time.

Sure of your comprehension, we wish you a pleasant day.

Thursday, 1 Feb at 11:04 AM , Tobias. roos tobias.roos@gmx.net wrote:
Good morning,

As I have written, the purchase was less than one year ago. Payment was done on 20.08.2023
The invoice number is: rxQ3l8z8qkwguB9NZ3gP6SpK8
Shipping address is:
Tobias Roos
Landsberger Strasse 360
80687 Muenchen

The Refund Portal can't find an order, so I kindly ask you to check it.
Thank you,
Tobias Roos

Thrusday, 1 Feb at 11:08 AM , Nohow Support support@nohowstyle.com wrote:

Dear Tobias.,
In any case, claims forwarded over 30 days from the delivery of the goods are, unfortunately, not acceptable and, subsequently, you won't be able to return the item because it has been used.
Please refer to the RETURN & REFUND policy for any additional information.We remain at your disposal.

Reply from Nohow

Updated Jan 22, 2024

Dear Louie,

As soon as you contacted us on Nov. 27th regarding the status of your return, we kindly indicated that the return was still not processed and we advised to check the tracking number to locate your package.

On December 4th, you sent us a threatening message stating that you had proof of shipping back the package on November 14th and that if you wouldn’t have received a full refund for the product within 48 hours you would have contacted the bank to refuse payment and place bad reviews on every major website about our company, by doubting about our goodwill and you disputed the amount with your bank and left a review, which was removed afterwards. Returns are usually processed within 10 business days after the package is received as mentioned, therefore customers need to check the tracking number to locate their package and wait for the indicated timeframe after delivery for the return and refund to be processed.
However, as an act of goodwill to further speed up the return processing and refund we asked you to contact your shipping company and check whether the package had already been delivered at our warehouse and we asked you in that case to get a proof of delivery to submit to us but you refused and said that we were taking time. So you decided on your own to dispute the transaction with your bank, probably not knowing the timing for chargebacks. On the same day we sent you an email where we managed to find the international tracking link for your parcel, that you could have easily tracked before on the internet with the tracking number the carrier provided you with. Therefore, we asked you to withdraw the chargeback dispute in order to issue your refund and close the case. Indeed, our system won't allow us to issue the refund as long as the dispute is ongoing. In the same email we indicated that, in order to issue the refund, we also needed to receive confirmation from your bank that the dispute had been ended, but we never received nothing.

On December 11th, we sent you a screenshot explaining that we were still seeing an active chargeback for your order and that we had not received the final conformation from your bank that the dispute was withdrawn. We also explained that the chargeback process is long and its timing depends on the bank circuit and we provided you with our administration department email address, so that your bank could contact us to confirm the dispute withdrawal. On December 14th and on January 3rd, we informed you that your bank already proceeded with the chargeback, which was not closed on time. Indeed, as indicated, your bank had withdrawn the amount of 148,06 euro from our account on December 6th, we also attached the Shopify screenshot as proof. Additionally, on January 3rd we informed you that our reply to the chargeback had been sent to your bank on December 31st attaching a Shopify screenshot as proof, therefore we indicated that there were no conditions to proceed with a refund at that moment as your bank already took the amount from our account.
On our last email on January 12th we shared with you the Shopify’s guidelines which thoroughly explained how to resolve the chargeback. As indicated in the guideline the customer needs to provide a withdrawal letter issued by the bank. Please find the Shopify’s guidelines at the following link: https://help.shopify.com/en/manual/payments/chargebacks#canceled-chargebacks

We never received the withdrawal letter from your bank, moreover your bank had already proceeded with the chargeback and the amount has been totally withdrawn from our account as indicated in our emails, that we invite you to read carefully.

Despite all our efforts to help you receive your refund, the lack of cooperation from you and your bank made it impossible for us to help you further. Fortunately, we have all emails on our side to prove our goodwill, while your review is absolutely astonishing.

We wish you all the best for the future.
The NOHOW Team

Reply from Nohow

Dec 19, 2023

Dear Tom,

We are pretty surprised to read your review, firstly because you placed more than one order, so we assume that you liked the quality of the items received.

Additionally, kindly note that the information in regards of customs duty taxes is provided in the SHIPPING & DELIVERY section of our website, with specific indications for customers based in the UK, so you should be aware of which are the requirements of your government according to the importation of goods to your country from abroad.

Sincerely, we find your review to be very convenient, as you may not like what you purchase, anyways, defaming is something different. We assume that your review has been left conveniently after we denied a refund for the VAT you paid in your country, and this is totally out of our responsibility. Why a company should refund you for a tax that you, as an importer, have to pay?

This is totally disrespectful to the people who are working for you and for all of our customers. So, for the future, we suggest you having a look to the information we provide on our website to avoid any inconvenience.

Lastly, we'd like to point out that importation fees to your country are due for each purchase greater than £135 since January 2021 after Brexit, so it's very unlikely that you didn't know that importation fees were due for your purchase.

Anyways, we wish you all the best for your shopping in the future.

The NOHOW Team

Reply from Nohow

Oct 24, 2023

Dear Thaina,

Thank you for taking some time to share a review which is completely false. First of all, we inform you that our calls are recorded, so we have evidence of how rude was your boyfriend at the phone, so you should refrain from declaring the opposite of the truth.

Additionally, you called our support a week ago and nobody was rude with you, but we replied in a kind way providing the required support, but in that case we didn't see a 5-star review, that is very convenient! In any case, as you can read from the emails below supporting the truth, the address you indicated was missing information, that's why we contacted you via email. Despite our instructions sent to DPD, the package has been sent back to the sender and the issue is not depending on our company.

For all customers that will read, below you can find all the correspondence, proving that your review is completely false.
------------------------------------

NOHOW 4 giorni fa (ven, 20 ott 2023 alle 5:58 PM)

Dear Andreza,

Following our conversation, we inform you that we sent an urgent complaint to DPD that had already sent the package back to the sender, despite our instructions.

The reversion has been interrupted and the package has been re-scheduled for the delivery. Please indicate every suitable additional information about your address, such as floor and door, to avoid further inconvenience. We indicated that you were available at home but nobody called you at the phone.

Additionally, according to our localization, the building should be the one shown in the pictures attached, please confirm.
Thus the shipment should be delivered starting from next Monday. Please monitor the tracking number constantly.

Apologizing for the inconvenience caused by the carrier and thanking you for your patience, we remain at your disposal.

Kind regards from the NOHOW Team

------------
Zazaklein ha risposto 4 giorni fa (ven, 20 ott 2023 alle 7:49 PM) A:"Nohow Support"

I confirm that the picture of the building is correct. Flor is : Entresuelo 2
Phone: XXXXX
--------------- thainaxxxxz@gmail.com replied:

Good Afternoon!

I ordered clothes there for my marriage and it was supposed to arrive on the 16th, however up until now it didn't arrive. I'm very concerned about it as I'll have less than a week to make sure it fits and do any adjustments if needed. As you will ship with the same company that didn't deliver on my address (explicitly said and explained) me and my partner don't trust it will arrive. Could you please send another one with an emergency shipment? Otherwise it's likely I won't have clothes for my own marriage. Or please, give me another option that we know will arrive ASAP. I would also like a refund for this profound inconvenience.

Regards,
Thainá

------ NOHOW replied:
Hi Thaina,

We are sorry but, as indicated by DPD, the package has been returned back to the sender since the address was incorrect or missing information.
In this case, you will receive a refund on the original payment method within the 10 business days following the delivery of the package.

Apologizing for the inconvenience which was independent of our willingness, we inform you that we already opened a complaint with DPD for the bad service provided, despite our instructions. We are aware of the issued this carrier is causing, for this reason, we look forward to changing the carrier as soon as possible.

Thanking you once again for your patience, we wish you a pleasant day.

We wish all the best.
The NOHOW Team

Reply from Nohow

Aug 28, 2023

Dear Customer,

We are sorry to inform you that you need to pay for importation taxes in Switzerland if you decide to shop from abroad, independently from the shop you buy from.

Additionally, we point out that all the information is clearly indicated in the RETURN & REFUND policy (point 4) on our website, that you specifically accepted while registering your request. This means that you need to read it before.

If you don't read the information we are sorry but this is not depending on our willingness, so for the future you should inform yourself about the Customs duty taxes in your country and read what you accept before purchasing, instead of blaming our company.

We wish you all the best for your shopping.
Best regards

The NOHOW Team