I have used NatPat several times now. The bedtime and breathe easy patches work wonders for my little one to get to sleep and maintain asleep without the use of chemicals. He has autism and doesn't l... See more
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Meet NATPAT: Stick on Superpowers! Born from the love of a parent and the magic of nature, NATPAT is on a mission. We're here to infuse your family's everyday with little moments of joy and big doses of care. Take a peek into our story and discover why families everywhere are getting excited about the NATPAT experience.
Contact info
USA, CA, SG, UK, EU, NZ, Australia
- care@natpat.com
- naturalpatch.com
Replied to 97% of negative reviews
Typically replies within 48 hours
Great customer service
I'm yet to open and use the patches I purchased (hence 4 instead of 5 stars) however the customer service I have received to date has been excellent. My emails were responded to in a very timely and warm manner, that has left a very positive first impression of the company. Looking forward to trying the product!
Love the tick patches.
I really like the tick patches for our whole family especially my grandkids. Recently an order went astray and Caz was super about replacing it immediately. I will continue to purchase these in the future! Thank you!
Solved my problem!
Had trouble with discount code so I couldn't check out! I got exact instructions and got in fine I love the service and the fast shipping! Their patches work well on my little girl! Check them out!!
Pet Zen -Cats
I use pet Zen, I have 5 rescue cats. Glad to see the improvement being made for cats, love the easy of use, I was using 2 to 3 a day! Would like to try the improved version to see if less could be used daily and have a good effect
I emailed NATPAT as I was unsure of…
I emailed NATPAT as I was unsure of where my order was as it was untracked free shipping. I got a lovely response in under 10 minutes assuring me my order was on its way. If there were any issues they would resend my order for free.
What a lovely company to deal with. I will be recommending them to all my friends and family!
A must buy!!
My grandson was struggling to focus at school and at home when doing homework. I saw the ads for NATPAT, read reviews and went on their site to research their products, all before buying. I had been eyeing it for a few months and one day decided to purchase them. I told his mom to put one on him everyday before he leaves home for school. Within a week we saw a difference! His teacher even told us his focus had improved and he's more willing to learn and participate in class. He even comes home ready to do his homework with being told. This has been the best thing I have purchased for him. It's nontoxic and we don't have to give him meds. We will be customers as well as he needs it. Thank you!
Best customer service
Caz is amazing :) I was trying to follow up my order, she was very helpful, polite and charming.
I never received my order
I never received my order. When I sent an email requesting a refund I was replied to almost immediately letting me know a refund was sent in full. Received the refund immediately. The customer service of this company is the best I have ever come across hands down! Very pleasantly surprised.
I love this page all products are…
I love this page all products are great for me
I asked for a refund to use my discount…
I asked for a refund to use my discount link that I missed in my emails, response was crazy fast and was all action within five minutes of receiving the email. I was able to order my patches straight away with my little extra discount making my order that little bit extra special! Massive shout out to Caz for helping me!
Being able to reach out and receive a…
Being able to reach out and receive a response from a live representative is always amazing especially when dealing with products that one may need dor their children right away. I ordered nappa but I couldn't remember all the details and I honestly hadn't had an update and couldn't remember getting one via email on the eta of my products, so before forgetting again I decided to shoot them an email. I received an very swift response with some eager to provide information and told me to feel free to reach out if I had an other question or concerns. I still haven't gotten my products and I'm still not sure if I ordered a bundle pack or just a set of one pack but I can't wait to try them.
My son has mild autism and sometimes…
My son has mild autism and sometimes it’s really hard for him to stay focused and calm at the classroom, ever since I read some great reviews from these two items from other customers with also kids with autism encourage me to try them, and let me tell you that so far The Zen and Focus patches have been working really well on my son, plus the service from this company it’s absolutely amazing.
Thank you 🩷☺️!!!
Bedtime patches don't work
Bought the bedtime patches. Not helpful (followed the advice). They just fall off and cause more issues.
Great customer service
I had not received info about my order. When I reached out to customer service, they helped me track my order within minutes.
Caz was a very helpful member of the…
Caz was a very helpful member of the team and resolved the issue quickly
Their customer service is amazing
Their customer service is amazing! I haven't received the products due to a shipping issue with Canada post but their customer service has been very helpful.
Disappointed
People I committed were great.
Canada Post delayed my order so Natpat cancelled my order and gave me a refund instally when the order was not going to arrive in time for my trip.
Hopefully Natpat arranges other shopping alternatives so the order is shipped and arrives when it is scheduled.
Great products and customer service
I'm not sure how the Itch Relief patches work but my daughter swears by them every single time she gets a mozzie bite. I started introducing the mosquito repellent patches and it has greatly reduced the number of bites she gets. It works wonders. Secondly, I've ordered from NATPAT twice and yes there was a slight issue with my second order, however I can not fault the customer service and response time from the team. The issue was resolved on the same day I received my package! Fantastic company selling fantastic products.
Great Service
I just started using the patches so hopefully they work, however emailing the customer service team was great as the response was very fast and very very friendly. Thanks so much
My order didn’t arrive as expected and…
My order didn’t arrive as expected and customer service was quick to respond and get a new shipment in the works. I’m looking forward to using the products.
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