National Auto Loan Network Reviews 7,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the positive aspects of the service, emphasizing its efficiency and the ease with which they were able to refinance their car loans. People appreciate the clear explanations provided at each step, which made the entire process simple and smooth. Consumers frequently mention the helpfulness and professionalism of the staff. They felt supported and well-guided throughout their interactions. Many reviewers also point out the great value for money, noting that they managed to lower their interest rates and save money on interest payments. The customer service is consistently praised for being kind, patient, and responsive, ensuring a stress-free experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

This was one of the easiest problem-free money transactions I have ever experienced in my life. Juan Gomez & his team were intelligent, respectful, expedient and DID NOT TRY TO HUSTLE ME! I got an ext... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Ameed Albustami enough for helping me refinance! The process felt overwhelming at first, but he broke everything down step by step and made it simple to understand. Not only was the expe... See more

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Rated 5 out of 5 stars

Thai Ngo made my experience with refinancing wonderful. He is articulate, thoughtful and professional. I felt like I was in good hands and any question or concern I had was addressed completely. His c... See more

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Rated 5 out of 5 stars

Scott Betancourt was awesome to work with, he walked me through my loan in a way I understood and anytime I had a question he always got back to me, just great communication all around. Would definite... See more

Rated 5 out of 5 stars
Verified

I was thinking of lowering my payment on my 2022 car. My sells rep was able to help me find a loan that did just that. Lower my interest rate and add gap insurance, theft and tire warranty. That i d... See more

Rated 5 out of 5 stars

Sinaí Ordóñez was great in helping me get a better monthly car payment. Very patient and understanding. 5 stars for her !!!!!

Rated 5 out of 5 stars

Kimberly Ryan did an excellent job helping me refinance my car. She was very kind and patient, making sure I understood everything clearly. She also kept great communication, which made the whole proc... See more

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Rated 5 out of 5 stars
Verified

Brandon Tovar was my agent and he did a phenomenal job. He was able to find a better payment and interest rate for my truck in only a day! I’d recommend him any day of the week.

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Rated 5 out of 5 stars

Diana Askar, my loan officer, was so easy to work with! She was incredibly helpful, made it easy for me to understand what we were getting done, and truly improved my loan I’m trying to pay off. Highl... See more

Company replied

Rated 5 out of 5 stars

I have been looking to refinance my loan for the past few months, but with no luck. I received a phone call and a text from NLAN asking if I was interested and of course I said yes. I didn't think I... See more

Rated 5 out of 5 stars
Verified

This company is all around 10 out 10 everything with my loan went smoothly any and everything thing was upfront and handled very well! 👏 Ethan Manno is the absolute best so happy to have had him wit... See more

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Rated 5 out of 5 stars
Verified

Because Omar made the process so much easier. He made sure that I had all of the tight documents that he's needed. I enjoyed working with him.

Company replied

Rated 5 out of 5 stars

This week I just received my approval to refinance my car, Flavio Onofre was a great help to guide me trough the application process, which was pretty fast and easy

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Rated 3 out of 5 stars
Verified

I don't like you sending /selling my information to other lenders. I got a very creepy call from a lender that was hard to understand or even hear. I have never had a call like that scared me so much.... See more

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Rated 5 out of 5 stars

Marvin was so very helpful. Explaining everything for us from beginning to end. Made everything very easy. Our best decision by far.

Rated 5 out of 5 stars

Diana was incredibly helpful. I was a bit nervous as I've never refinanced before but she took care of everything while being patient and kind while answering all of my questions. Cannot thank her eno... See more

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Rated 5 out of 5 stars

I recently refinanced my car through Muchiri’s service, and I couldn’t be happier with the experience. From start to finish, Muchiri was professional, responsive, and incredibly helpful. He explained... See more

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Rated 5 out of 5 stars

Great Experience with dealing with my advisor Delainey Lytle he answered all my questions and was so helpful. So thankful he was there to guide me and help me every step of the way. Would definitely r... See more

Rated 5 out of 5 stars

My name is Mary Mitchell and I am a new customer. Kendrick Nguyen helped me with the process of my new loan which saved me alot of interest off my old loan. I am writing to say that I give Kendri... See more

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Rated 5 out of 5 stars

I’m so glad I was referred to National Auto Loan Network. Richard was extremely professional and attentive, making sure I understood every step of the refinancing process. He kept me well informed thr... See more

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Rated 5 out of 5 stars

The process was quick and easy. Christian Brown handled the initial process and was able to get my Uber income used to help me get the loan. From submission to signing, it was a seamless and painless... See more

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Rated 5 out of 5 stars

Marshawn is very personable, down to earth and knowledgeable. I felt a connection with him that made me trust the process.

Company replied

Rated 5 out of 5 stars
Verified

Getting the documents in on time.Because of the consistency of omar Mena My loan was approved and he was very honest about the loan and always asked if you had any questions.

Rated 5 out of 5 stars

Charlie Wong was professional yet very friendly and encouraging. He got this re-fi done in a day and kept me informed, The process was so smooth and stress free. Thank you so much Charlie.

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Rated 5 out of 5 stars

Kimberly Ryan Loan Officer refinanced my loan from 11.54% to 7.49%. She walked me thru all the paperwork and fixed my mistakes.

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Rated 5 out of 5 stars

Marvin Moreno was great to work with. He explained everything to us and was very polite. It was an easy process and fast. I would recommend them to anyone that wanted to refinance.

Company replied

Rated 5 out of 5 stars

This is the first time I delt with NALN and it was a great experience. My loan officers were great and very helpful. Justin Andra and Andy Marquez were very professional. They talked me right throu... See more

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Rated 5 out of 5 stars
Verified

It was so easy I was suspicious at first but everything went great , cut my interest rate in half and lowered my payment by $100.00 Thank you , NALN

Company replied

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE. I WAS SURPRISED TO GET HELP TO REFINANCE MY CAR. THE AGENT EXPLAINED EVERYTHING VERY WELL.

Company replied

Rated 5 out of 5 stars

The process of my loan was very timely. Omar Mena was very friendly and consistent with instructions. I did everything he told me to do and my loan was approved within a week. Thank you Omar everythin... See more

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Rated 5 out of 5 stars

Delainey is incredibly helpful and made the whole process very easy

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Rated 5 out of 5 stars
Verified

This process was fast and Ethan was helpful start to finish.

Company replied

Rated 5 out of 5 stars
Verified

Flavio was very helpful, professional, and prompt in getting my car refinanced.

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Rated 5 out of 5 stars
Verified

I received a preapproved offer in the mail from the NALN. I checked them out on trust pilot and Better Business Bureau decide to give him a call. The whole process was seamless and easy. The service r... See more

Rated 5 out of 5 stars

Ameed was so helpful w my husbands loan, he made my experience 10 times easier. You can tell he has good company values and he made a stressful decision feel as easy as getting a happy meal!

Rated 5 out of 5 stars

I had the best experience working with Andrew Kim on my car refinance! He was incredibly knowledgeable, patient, and genuinely cared about helping me get the best deal possible. You can tell he truly... See more

Rated 5 out of 5 stars

Israel Chavez was very helpful and professional throughout the whole process. Would recommend him and NALN to any one looking to refinance their vehicle!

Rated 5 out of 5 stars

I found the treatment Marvin gave me very good, as he took his time to explain and clarify each point of the contract to me, I hope they continue like this and I will recommend more people to them

Rated 5 out of 5 stars

I just want to say thank you to Hector Ortiz for helping me out and being so kind was such an honor to talk with you and work with you he did the best job ever thank you

Rated 5 out of 5 stars

What made my experience worth my time and consideration, was nothing short of brilliance if I do say so myself they moved quickly and silently. Meaning each time I did speak with some one, it was to l... See more

Rated 5 out of 5 stars
Verified

*5/5 Stars* I'm blown away by the exceptional service I received from Brandon at National Auto Loan Network! He helped me refinance my auto loan and secured an incredible new rate of 7.88%, dow... See more

Rated 5 out of 5 stars

Kim Ryan was very helpful getting my truck refinanced! It couldn't have came at a better time. She was able to get me a new lower rate and some extra money to go back in my pocket! It was easier and a... See more

Rated 5 out of 5 stars

Working with Omar Yehia to refinance my vehicle was an outstanding experience. He was transparent, knowledgeable, and genuinely committed to helping me save money. The communication was excellent, and... See more

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Company details

  1. Money & Insurance

Written by the company

Refinance your car loan with NALN and save on average $87 per month. Easy online application process.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Adan was great!

Adan was great! I work everyday and never have time to do anything. He helped me find a lender that gave me a lower rate AND made the process almost painless. I had read the reviews and was skeptical at first it seemed too good to be true. If you are hoping to find a lower payment but dont have the time to find the lenders yourself I would definitely give them a try.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Very fast and easy

Very fast and easy. Thank you for doing the legwork and helping me find the best rate for my refinance.

October 9, 2025
National Auto Loan Network logo

Reply from National Auto Loan Network

Irma, it is our genuine pleasure! Thank you for rating your NALN experience with 5 stars! We hope you have a fantastic day! - NALN

Rated 5 out of 5 stars

Seamless, Supportive, and Life-Changing Experience

I would like to extend my deepest appreciation to my refinancing agent, Diana Askar and Granite Credit Union for their exceptional service throughout my recent vehicle refinancing experience. My agent demonstrated an extraordinary level of knowledge, professionalism, kindness, and courtesy at every step, consistently going above and beyond to ensure my needs were met. Thanks to her expertise and dedication, I was able to refinance my vehicle at a significantly lower APR and monthly payment—even with fair credit and high vehicle mileage.
This opportunity has made a meaningful difference in my life, and I am truly grateful for the care and support I received. Your commitment to outstanding customer service brought me genuine happiness and moved me to tears of joy. Thank you for all that you do—it means the world to me. Thank you Diana! 100% Above and Beyond my expectations.

October 13, 2025
Unprompted review
National Auto Loan Network logo

Reply from National Auto Loan Network

Jennifer, we have no words! Our entire team thanks you for this glowing review highlighting Diana's dedication and hard work during your refinancing process! Not to mention the amazing results she got you! Thank you once again for the more than kind words, 5 stars and recommendation! We hope you have a magnificent day! - NALN

Rated 5 out of 5 stars

Kim the loan agent

Kim the loan agent has been absolutely amazing helping me through this process and navigating my busy schedule

October 16, 2025
Unprompted review
National Auto Loan Network logo

Reply from National Auto Loan Network

We are more than happy to hear that. Titus! Thank you for recognizing and celebrating Kim with a 5-star review! Have a fantastic day! - NALN

Rated 5 out of 5 stars

I loved it was able to do it all online…

I loved it was able to do it all online and through Adan he was a great job on oct 16

October 16, 2025
Unprompted review
National Auto Loan Network logo

Reply from National Auto Loan Network

Refinancing with us can be quite easy! Thank you for the shoutout to Adan, Annette! Have a wonderful day! - NALN

Rated 5 out of 5 stars

Kimberly was great

Kimberly was great! Highly recommend refinancing with this company. She made the process quick and easy. Thank you.

October 15, 2025
Unprompted review
National Auto Loan Network logo

Reply from National Auto Loan Network

Bct, we are grateful for your kind words and recommendation! And for making Kimberly the highlight of your 5-star review! Have an amazing day! - NALN

Rated 5 out of 5 stars

I definitely give this company 5 plus…

I definitely give this company 5 plus stars! Kevin Mendoza and Esly Alfero were wonderful to work with! They both were there to help me with any forms of questions I had! They both made all go smoothly! Thank you both for your help!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great Company

The loan officer I worked with was awesome. Richard Sanchez made the entire process easy and enjoyable, just like I was talking with a lifelong friend. Simple process with him at the helm.

October 16, 2025
Rated 5 out of 5 stars

they give me good help

Marvin and Andy helped me a lot with all the paper work.

October 9, 2025
Unprompted review
National Auto Loan Network logo

Reply from National Auto Loan Network

Johnny, our entire team thanks you for the shoutout to Marvin and Andy! Have a fantastic day! - NALN

Rated 5 out of 5 stars
Verified

I had tried to refinance through other…

I had tried to refinance through other companies, NALN helped me find the company that was willing to work for me. Thank you Jason B.

October 8, 2025
National Auto Loan Network logo

Reply from National Auto Loan Network

We're here for you whenever you need us, Stephany! Thank you for your kind words and 5-star review for Jason! We hope you have a fantastic day! - NALN

Rated 5 out of 5 stars
Verified

My request.

Excellent customer service and communication skills with easy to understand instructions.

October 15, 2025
National Auto Loan Network logo

Reply from National Auto Loan Network

Tarence, we're really happy to hear you had an excellent experience! Thank you for your kind feedback and 5-star review! Have a wonderful day! - NALN

Rated 5 out of 5 stars
Verified

Loved and treated like family Cherry Redmond

I felt totally at ease. Your
people were so warm and assuring me that it would never be a problem if I had any questions or concerns. Just call as often as I liked. The name Abar Askar really had me worried.

October 6, 2025
National Auto Loan Network logo

Reply from National Auto Loan Network

Well, you lucked out by having Ibar assisting you! And that's what our NALN team does best, providing an outstanding experience for our customers while keeping their mind at ease! Thank you for the 5 stars! - NALN

Rated 5 out of 5 stars
Verified

Everything was fast and smooth

Everything was fast and smooth, great customer service and the staff kept updating me on the progress.i highly recommend this company and i got to save too.Abigail and perez kept me informed and upto date.

October 14, 2025
National Auto Loan Network logo

Reply from National Auto Loan Network

We are more than happy to hear that, Cece! Thank you so much for the recommendation and for recognizing and celebrating Abigail and Nataly for their role to play during your refinancing! Have a fantastic day! - NALN

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