I appreciate the company keeping their word and automatically doubling my credit limit in 7 months of on time payments. At 44 I’ve never used my credit so I had none and was told constantly that was w... See more
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Review summary
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Based on these reviews
Company details
- #6 of 28 best companies in Bank
- #112 of 185 best companies in Financial Consultant
Written by the company
At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. Founded in 1997, Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S. In total, we proudly serve nearly 3 million cardholders and have extended over $5.3 billion in credit. We also provide consumer finance options to marine, RV, and horse trailer dealers throughout the country to help customers find new opportunities to get what they need for recreation. With Merrick Bank's Merchant Acquiring Services and our Independent Sales Organizations, we support a wide range of merchant categories (including non-traditional businesses) and offer multinational and dynamic currency services, next-day funding, and daily reconciliation.
Contact info
United States
- (800) 204-5936
- merrickbank.com
Replied to 88% of negative reviews
Typically replies within 1 week
You guys was very understanding
You guys was very understanding. Keep up the great work dealing with you clients,members.great credit card to have.
never received my credit card then was…
never received my credit card then was charged a missed payment on a card i do not have and can not get ahold of anyone.

Reply from Merrick Bank
Easy to work with the bank
Surprisingly extremely satisfied with…
Surprisingly extremely satisfied with the customer service! And the automatic credit limit increase! I recommend !
I recently received a credit card from…
I recently received a credit card from Merrick Bank. After downloading the mobile app and activating the card, I was surprised to find that an immediate late payment penalty had already been applied to my account. How is that even possible when I only received the card on Sunday, October 4th, yet the app showed that the account had been active since late August?
When I contacted customer service for clarification, I was met with an authoritarian tone and informed that I would have to pay the outstanding balance, as failure to do so would negatively impact my credit report. On that same day, I decided to cancel the card.
If this is how Merrick Bank treats customers before they even use their card, one can only imagine how they behave once you actually start using it. Their outward image of professionalism and reliability is nothing more than a façade. True prestige comes from building trust and maintaining an honest relationship with clients — something this institution appears to lack completely.
In my opinion, Merrick Bank operates with deceptive and unethical practices. I strongly advise potential customers to stay away from this bank.

Reply from Merrick Bank
Customer service was wonderful
Customer service was wonderful. I had just gotten my card and was having trouble getting it activated. The representative that had helped me was very kind and patient . I didn't feel rushed. Very very helpful and happy to help. Also the statement is very thorough and easy to follow. Step by step.
You gave me a great opportunity
You gave me a great opportunity. Also increased my limit in just 6 months. Thank you!
Doubled credit line without having to…
Doubled credit line without having to ask for an increase.
It’s a great experience
I feel much better now also You gave me more agreement in my life
Happy with Merrick Bank
I have found the representatives to be very cordial, and extremely helpful.
I am very pleased with this bank, unlike others I will not mention,
Never received my card to enjoy my…
Never received my card to enjoy my $2000 credit???

Reply from Merrick Bank
Easy to use.
Your online Credit card information is great. Very easy to navigate and view what you want.
They started me out with a better…
They started me out with a better credit limit than most company. And I appreciate it.
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