Merrick Bank Reviews 18,424

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website and app, which make it easy to manage their accounts and track usage. Many consumers highlight the excellent customer service, noting that representatives are polite, knowledgeable, and quick to resolve issues. People also value the clear terms and conditions, as well as the helpful email updates. Consumers frequently mention the company's reliability and commitment to its promises, particularly regarding credit limit increases. Many reviewers were pleased with the company for providing opportunities to rebuild their credit and for showing trust by increasing their credit limits after responsible use. However, there are mixed opinions about payments, with some customers desiring a grace period to avoid late fees.

Based on these reviews

Rated 5 out of 5 stars
Invited

I appreciate the company keeping their word and automatically doubling my credit limit in 7 months of on time payments. At 44 I’ve never used my credit so I had none and was told constantly that was w... See more

Rated 5 out of 5 stars
Invited

I chose to apply and become a part of the Merrick credit card community to help rebuild my credit. They were honest and transparent with pricing and fees. They gave me a chane to double my credtline... See more

Rated 5 out of 5 stars
Invited

I've had zero problems from the time I applied for the card, received the card, and in making payments on the card. They have generously given me a credit increase, after only a short timeframe, which... See more

Rated 5 out of 5 stars
Invited

I've got nothing but good things to say regarding Merrick bank credit card. Excellent starting balance. App for payments works well and tracking card usage.

Rated 5 out of 5 stars
Invited

I used this card during my credit repair journey and I’m still using it. Fair fees, easy app to use, friendly reminders of payments. They doubled my credit limit within a few months of having the card... See more

Rated 5 out of 5 stars
Invited

You all stayed true to increasing my limit by my keeping my payments on time. Most give or take but never stay true to what they offer in the beginning.

Rated 5 out of 5 stars
Invited

I feel that Merrick bank cares about its customers. I feel treated very fairly. Website is easy to use. Customer service reps are knowledgeable.

Rated 5 out of 5 stars
Invited

My family has been with all for over 16 years. You are always polite and do your best to answer all my questions. Never a problem with the service. You won't go wrong using their services.

Rated 5 out of 5 stars
Invited

Merrick took a trust in me , to use my account responsibly, sometimes expenses get out of hand sometimes , I use my card , to ensure I have the materials needed for a job , but I always pay on time, a... See more

Rated 5 out of 5 stars
Invited

So far my experience has been just what I'd expect a great company to be. Loved the surprise when I was extended more credit.

Rated 5 out of 5 stars
Invited

Love a company that stands by its words they said they were going to do some if I did something and they did I really appreciate that

Rated 5 out of 5 stars
Invited

I believe I have 9 or 10 other credit cards and most of them when I try to use them it doesn't get authorized either have to call them up or they text me and ask me if this is me you guys don't seem t... See more

Rated 5 out of 5 stars
Invited

Excellent app to use, easy to understand, and y'all showed real loyalty when you raised my limit early on.

Rated 5 out of 5 stars
Invited

I am very happy with my Merrick Bank card. I can use every where. I even received a raise in my spending cash after making my payments on time. Thank you so much for the card . Having extra cash when... See more

Rated 5 out of 5 stars
Invited

The card works at every location I have been. Payments and account information are always available on the application. Payments are easy to place and I get notifications for everything.

Rated 5 out of 5 stars
Invited

Great customer service when I've called for assistance with billing also increase of credit limit as stated at opening credit card all around

Rated 5 out of 5 stars
Invited

Very helpful building my credit. Didn’t take long at all to have my limit increased. Very grateful to have had my card when my dog had to go to the vet, thankfully I was able to pay and they were abl... See more

Rated 5 out of 5 stars
Invited

I found the website easy to navigate and never have problems with using it . No need to have to contact customer service with any issues.

Rated 5 out of 5 stars
Invited

I was so happy to see I got increase without even asking and it came in perfect timing. I'm not sure exact date but this is estimate.thank you.

Rated 5 out of 5 stars
Invited

Merrick has gifted me with a higher credit and I am so grateful for the trust, opportunity and solid support in rebuilding my credit. Thank you!

Rated 4 out of 5 stars
Invited

So far the card has been great. The only complaint I have is that I have not received a credit line increase yet and I have used and paid off the card multiple times.

Rated 5 out of 5 stars
Invited

Your online Credit card information is great. Very easy to navigate and view what you want.

Rated 5 out of 5 stars
Invited

The process of obtaining a credit card was clear and efficient. The online banking format is easy to use.

Rated 5 out of 5 stars
Invited

Easy and quick approval, with increased benefits after just a few months. Great customer service and accepted at most all locations

Rated 3 out of 5 stars
Invited

When I signed up it said after I made my first payment my available credit would go up. It was a special sign up I got in the mail This did not happen, it did not go up. Other than that, it is fine.

Rated 5 out of 5 stars
Invited

I truly appreciate the credit limit increase. Website easy to navigate and terms are clear. Great experience this far. Thanks!

Rated 5 out of 5 stars
Invited

Agent was friendly, knowledgeable and pleasant to work with. Understood my problem and handled it in a professional manner.

Rated 5 out of 5 stars
Invited

All good. I like this bank, it will be better when you guys give out more credit line to us that are excelente customers.

Rated 5 out of 5 stars
Invited

Merrick has been terrific. Over a period of on time payments Merrick raised my credit limit.

Rated 5 out of 5 stars
Invited

Excellent company .I would recommend Merrick to all my friends.thank you for keeping your word to me

Rated 5 out of 5 stars
Invited

The website is helpful and easy to use it has all the information to keep you ahead of usage and payments

Rated 5 out of 5 stars
Invited

It was very easy to use. They let me know when a purchase is made. They let me know in time when a payment is do. I would definitely recommend Merrick to family and friends

Rated 5 out of 5 stars
Invited

I just love the quick response to my question and the fact that customer service have been polite and courteous!

Rated 3 out of 5 stars
Invited

It's impossible to get a credit increase requested one several times and been denied all of my other cards I've been able to get an increase just not you guys and your website is very difficult to nav... See more

Company replied

Rated 5 out of 5 stars
Invited

No issues. They keep me informed and send reminders of statements arrivals, etc.

Rated 5 out of 5 stars
Invited

I love Merrick Bank. It’s been an amazing experience. Keep up the phenomenal work.

Rated 5 out of 5 stars
Invited

They started me out with a better credit limit than most company. And I appreciate it.

Rated 5 out of 5 stars
Invited

Was able to use card immediately. We go run off the road and need some emergency repair to our car.

Rated 5 out of 5 stars
Invited

When I first started with Merrick bank I had problems understanding everything with the system and everyone that I spoke to were very helpful and the updates of my account standings are very helpful a... See more

Rated 5 out of 5 stars
Invited

This company gives you a chance to improve your creditworthiness after you’ve had challenges.

Rated 5 out of 5 stars
Invited

When I needed to contact your company about an issue it got resolved almost immediately and the person even double checked it just to make sure I was all set before I hung up my call with them your wo... See more

Rated 5 out of 5 stars
Invited

You guys did what you said you was going to as Long as I held my end of the deal up increase my limit I really appreciate that. Thank you

Rated 5 out of 5 stars
Invited

The people ,,working at Merrick Bank are extremely friendly and helpful! They answer my questions, they’ve helped me get back on track. I lost my card, somewhere at my home, and they’ve been so under... See more

Rated 5 out of 5 stars
Invited

I'm a new cardholder, and my experience is limited. Nonetheless, my experience to date has been great. Applying for the card was easy, and Merrick's subsequent emails have been very helpful.

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Company details

  1. #6 of 28 best companies in Bank
  2. #112 of 185 best companies in Financial Consultant

Written by the company

At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. Founded in 1997, Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S. In total, we proudly serve nearly 3 million cardholders and have extended over $5.3 billion in credit. We also provide consumer finance options to marine, RV, and horse trailer dealers throughout the country to help customers find new opportunities to get what they need for recreation. With Merrick Bank's Merchant Acquiring Services and our Independent Sales Organizations, we support a wide range of merchant categories (including non-traditional businesses) and offer multinational and dynamic currency services, next-day funding, and daily reconciliation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 88% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Invited

never received my credit card then was…

never received my credit card then was charged a missed payment on a card i do not have and can not get ahold of anyone.

October 15, 2025
Merrick Bank logo

Reply from Merrick Bank

We understand your extreme frustration, Cami. It is upsetting to be charged a missed payment for a card you never received and then be unable to reach anyone for assistance. We want to help you resolve this immediately and clear up any incorrect reporting.

Please call us directly at 833-845-1900 so we can check the status of your card, dispute the charge, and assist you.

Rated 1 out of 5 stars

I recently received a credit card from…

I recently received a credit card from Merrick Bank. After downloading the mobile app and activating the card, I was surprised to find that an immediate late payment penalty had already been applied to my account. How is that even possible when I only received the card on Sunday, October 4th, yet the app showed that the account had been active since late August?

When I contacted customer service for clarification, I was met with an authoritarian tone and informed that I would have to pay the outstanding balance, as failure to do so would negatively impact my credit report. On that same day, I decided to cancel the card.

If this is how Merrick Bank treats customers before they even use their card, one can only imagine how they behave once you actually start using it. Their outward image of professionalism and reliability is nothing more than a façade. True prestige comes from building trust and maintaining an honest relationship with clients — something this institution appears to lack completely.

In my opinion, Merrick Bank operates with deceptive and unethical practices. I strongly advise potential customers to stay away from this bank.

October 4, 2025
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

We understand your frustration, Edgar. We want to help clarify your account's status and the charges that were applied. Please call us directly at 833-845-1900 so we can review the entire situation and assist you immediately.

Rated 5 out of 5 stars
Invited

Customer service was wonderful

Customer service was wonderful. I had just gotten my card and was having trouble getting it activated. The representative that had helped me was very kind and patient . I didn't feel rushed. Very very helpful and happy to help. Also the statement is very thorough and easy to follow. Step by step.

June 1, 2025
Rated 1 out of 5 stars
Invited

Never received my card to enjoy my…

Never received my card to enjoy my $2000 credit???

August 31, 2025
Merrick Bank logo

Reply from Merrick Bank

We understand your frustration, Tracy. We want to help ensure your card is delivered. Please call us directly at 833-845-1900 so we can check the status of your card and assist you immediately.

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