McElhinneys Department Store Reviews 32,751

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, highlighting the helpfulness and knowledge of the staff both online and in-store. Consumers appreciate the wide selection of high-quality products available and the ease of navigating the website. People also value the personal attention they receive, which makes them feel special and valued. The company is also commended for its fast and reliable delivery service, with many reviewers noting that orders arrive promptly and are beautifully packaged. Reviewers find the return process to be easy and efficient, with refunds processed quickly. Overall, consumers express high satisfaction with the company's commitment to providing a seamless and enjoyable shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

To Customer Care. I was extremely happy with the purchase I made recently. It arrived in record time very welk wrapped. I have bought quite a few items in McElhinneys. The quality of their garnents... See more

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Rated 5 out of 5 stars
Verified

I grabbed this cream two piece thinking it would be ideal for travelling to Rome on pilgrimage. I may have been a distraction to my fellow female pilgrims as it has been so admired. Thank Sandra for... See more

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Rated 5 out of 5 stars
Verified

You have a very good media platform and it’s easy to navigate . I especially enjoy the content from your co workers it’s like a visual magazine listening and observing them .Your on line service is ve... See more

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Rated 5 out of 5 stars
Verified

My parcel arrived within 3 days of ordering. Wonderful service as always from McElhinneys. The dress that I received was just beautiful. Very classy, fully lined and just lovely. Excellent quality and... See more

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Rated 5 out of 5 stars
Verified

Easy return policy and prompt refunds. Thanks Would like to see more polyester collared button front- pattern or ditsy shirts - as they do not stick and one can also wear them open over a plain poly... See more

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Rated 5 out of 5 stars
Verified

Great service Prompt Beautiful packaging personally done with hand signed card Made me feel special Lovely items as described Clear and simple returns policy Extremely impressed

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Rated 5 out of 5 stars
Verified

I ordered a red formal coat. Delivery was very fast. Coat was so well packed and arrived on a hangar....which was very nice. Of course DPD are a brilliant courier and keep customers so well inf... See more

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Rated 5 out of 5 stars
Verified

I am thrilled with my purchases. Cannot believe how fast I received my order and quality of clothes super. I am always impressed when I shop at McElhinneys, Quality of products, Speed of delive... See more

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Rated 5 out of 5 stars
Verified

Have shopped in McElhinneys online for a few years and the service is consistently excellent. Queries are answered quickly and the staff are very knowledgeable and helpful always. Dispatch is prompt a... See more

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Rated 5 out of 5 stars
Verified

From the prompt delivery of my order to the courtesy and helpfullness of staff when I rang the shop with a query , all was 100% . It’s very reassuring to get such genuine service . Thanks to all

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Rated 5 out of 5 stars
Verified

Incredulous/Beyond Belief! Clarify 'IF' I could award a million stars I would in all honesty & fairness. Amazing staff who just cannot DO enough to help! Customer Service is pure CLASS (wee shout to... See more

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Rated 5 out of 5 stars
Verified

Once again delighted with my purchase from McElinnehys, quality of garment as expected, speedy delivery (arrived even before estimated time), beautiful packaging. Such a commendable service. This is m... See more

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Rated 5 out of 5 stars
Verified

I ordered a top on line and it was promptly delivered . It was unsuitable so I returned it in person to the store . Refunded within days . Very reliable service .

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Rated 5 out of 5 stars
Verified

I bought the most beautiful pair of red patent ankle boots after seeing them in one of McElhinney's Facebook posts. Delivered quickly - delighted with them. In the past I had to return some shoes tha... See more

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Rated 5 out of 5 stars
Verified

Most beautiful Duvet cover and pillow cases, the pictures do. It do it justice. Fantastic color, soft warm , great quality. May I add I got it in the sale, so it’s a win win.

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Rated 5 out of 5 stars
Verified

Beautifully packaged Deck blouse - didn’t even need to be ironed on arrival. Very reasonably priced.Arrived one day after being ordered.

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Rated 5 out of 5 stars
Verified

A McElhinney working website works wonders 😉 but not every retailer has one !. Love the quality and comprehensive range of this Aladdins cave. Thanks to the online offering too, I've given the whole... See more

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Rated 5 out of 5 stars
Verified

Hi . Fabulous service as always . If I shop on line or in store it’s always the best . The online shopping experience has the best service and an excellent return service if needed . My favourite plac... See more

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Rated 5 out of 5 stars
Verified

I always shop throughMcElhinneys website because you can totally trust them and if you order before 15.00 on weekday you will get your order the next day. Returns are not a problem either, money retu... See more

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Rated 5 out of 5 stars
Verified

Delighted with the fabulous Naya style I ordered. Sandra looks so wonderful in everything, she is like a model. Love tuning into 5@5. The team are so approachable and helpful also. Ordering and any... See more

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Rated 5 out of 5 stars
Verified

Shopping experience with McElhinneys always excellent. My favourite department store. Pity it’s so far away from where I live. There’s always online praise the Lord!!!

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Rated 5 out of 5 stars
Verified

Fast efficient and just great service. Ordered on a Sunday and received my package on Tuesday morning, packaged to perfection. Thankyou McElhinneys Department Store.

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Rated 5 out of 5 stars
Verified

Delighted with the coat . Colour and size was exactly as shown and described. Would definitely shop here again. Postage and packing was great

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Rated 5 out of 5 stars
Verified

Delivery time was accurate, spoke to staff re the returns and both were most helpful, kept a new size and put on hold until returns arrived and sent out promptly. Both staff members were really helpfu... See more

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Rated 5 out of 5 stars
Verified

Very easy transaction , ordered my coat & was delivered promptly within days! Product was perfect , beautifully wrapped & I am 100% happy in my dealings with McElhinneys , will definitely shop there a... See more

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Rated 5 out of 5 stars

Really happy with the transaction with mc elhinneys. Great website. Had great selection of wide fit shoes which are hard to find. Delighted with my purchase here. Quick delivery. Would recommend hig... See more

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Rated 5 out of 5 stars
Verified

Social media posts are fabulous and makes me want to buy everything !!!! Ordering was seamless Postage was quick

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Rated 5 out of 5 stars
Verified

The quick response from buying the article to the delivery of same was extremely quick and the quality of the goods are excellent. Many thanks.

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Rated 5 out of 5 stars
Verified

I must say my purchase with McElhinneys store was a very good one. I ordered today and had my delivery in 2 days. A truly wonderful experience. I certainly will buy from them in the future and let my... See more

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Rated 5 out of 5 stars
Verified

Beautiful jumper and scarf ordered after I saw it advertised on lunchtime lifts, great price and quality arrived within two days. Fantastic quality and service.xx

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Rated 5 out of 5 stars
Verified

Easy to order online with fast delivery, thank you. The sweater was well packed. Very impressed with their service. Thank you so much.

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Rated 5 out of 5 stars
Verified

Quality products. Quick delivery. Have used for a number of purchases and would definitely recommend!

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Rated 5 out of 5 stars

Excellent choice of products online Quality product wrapped with thought and care delivered quickly.

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Rated 5 out of 5 stars
Verified

Delighted with my purchase.. impressed with prompt delivery. Also very carefully packaged & presented. Many thanks

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Rated 5 out of 5 stars
Verified

Absolutely delighted with my shopping experience. So impressed by the variety of brands. I accidentally discovered that McEllinneys stock one of my favourite brands, Nu Denmark. I had been ordering di... See more

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Rated 5 out of 5 stars
Verified

Great service. Fast delivery and easy returns. It was a gorgeous pair of trousers but unfortunately they were too small. Will gladly shop with them again

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Rated 5 out of 5 stars
Verified

You have a good selection of Olsen clothing - my favourite make - thank you so much .

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Rated 5 out of 5 stars
Verified

Its easy to order. The staff are incredible. Depending on when you order your package arrives the next day.

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Rated 5 out of 5 stars
Verified

Everything about the store, the stock, the helpful staff, and the easy way to process on line orders with superfast delivery.

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Rated 5 out of 5 stars
Verified

Found my item here after searching the Internet fast delivery tracking information available have reordered the item again so I have a spare pair

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Rated 5 out of 5 stars
Verified

The orders were received very quickly and no hassle returns where necessary.

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Rated 5 out of 5 stars
Verified

Ordering very straightforward Good quality product at a great price Super fast delivery

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Rated 5 out of 5 stars
Verified

I ordered towels and duvet sets very fast delivery and brilliant quality, will definitely be ordering again soon.

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Rated 5 out of 5 stars
Verified

My friend and I visited the store last weekend , the staff were so helpful and friendly.

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Rated 5 out of 5 stars
Verified

I love the product I ordered and delivery was quick and my bag was securely packaged🩷

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Rated 5 out of 5 stars
Verified

Great range of products, fast delivery. Very happy with my purchases each time I buy

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Rated 5 out of 5 stars
Verified

I'm very happy with my purchases and prompt delivery.

Company replied

Rated 5 out of 5 stars
Verified

Item delivered on time. Very efficient servive

Company replied

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Company details

  1. Department Store
  2. Cosmetics Store
  3. Jewelry Store
  4. Men's Clothing Store
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

wwww.mcelhinneys.com offers a unique and individual ranges in womens, mens, kids, home, gift, beauty and footwear. Established in 1971, McElhinneys is a family owned department store based in Ballybofey, Co. Donegal, Ireland. The website is dedicated to showcasing the latest collections offering customers an individual product selection, value for money and exceptional customer service.

www.mcelhinneys.com | McElhinneys Department Store, Ballybofey,

Written by the company

Promise 1
Why Shop with McElhinneys: We offer FREE postage on all orders over €49 to Ireland, Northern Ireland and UK. Complimentary Click and Collect service instore. Dedicated customer service team. Established in 1971, we believe in great customer service, honesty and trust with our customers. Voted Ireland Store of the Year 2012. www.mcelhinneys.com voted in the Top 5 websites in Ireland 2013.

Contact info

4.9

Excellent

TrustScore 5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Have used the store for years

Have used the store for years. Bought some boots & didn't wear them for a while. Described as waterproof by reputable manufacturer I've used many times & leaked badly. No return as timeframe too long & wear & tear sited. Shame as they used to be a place good to shop with imo. Won't use again now. Money down the drain.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Everything was completed as it stated…

Everything was completed as it stated it would be

September 26, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi There,

Thank you so much for your kind review! we are delighted to hear your experience has been amazing!

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Ordered Friday delivered Saturday…

Ordered Friday delivered Saturday beautifully packaged. Thanks to all the team

October 10, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Eilis,

Thank you so much for your kind review! we are delighted to hear your experience has been amazing!

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Here on time we'll wrapped and lovely…

Here on time we'll wrapped and lovely presenation

October 3, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Mary,

Thank you so much for your kind review! we are delighted to hear your experience has been amazing!

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Good customer service

Good customer service

October 4, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Sophie,

Thank you so much for your kind review! we are delighted to hear that your experience with us has been great!

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Caolin in Customer Service

Caolin in Customer Service was excellent in helping me during a récent purchase for my sister. He was very helpful and nothing was a problem. Thank you so much Caolin

October 3, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Patricia,

Thank you so much for sharing your wonderful & kind review with us, we are delighted to hear that your experience has been the 5-stars we aim for here at McElhinneys! thank you again for your support.

Kind Regards,
Customer Service Team

Rated 5 out of 5 stars
Verified

The service is excellent and customer…

The service is excellent and customer care are very helpful

October 10, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Breda,

Thank you for reaching out & providing your 5-star review, we really appreciate the support.

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Excellent service....

Excellent service....
Quick & efficient...
Thank you

September 25, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Kathryn,

Thank you for reaching out to us & providing us with your wonderful review, we are delighted to hear your experience has been excellent.

Kind Regards,
Caolán

Rated 2 out of 5 stars
Verified

Found their prices high & was very…

Found their prices high & was very disappointed to learn that having subscribed to their newsletter in order to benefit from a discount code, the items I wanted to buy were not 'eligible' for purchase with the discount code. Won't be shopping with them again.

October 9, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi There,

Thank you for reaching out to us & providing us with your feedback. We are sorry to learn on your disappointment with your recent experience with us, we are sorry that on this occasion your experience has not been the 5-stars we strive for here at McElhinneys.

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Customer for first time

Very quick delivery, product well presented

October 9, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi There,

Thank you so much for your kind review, we are delighted your experience has been great!

Kind Regards,
Caolán

Rated 5 out of 5 stars
Verified

Order arrived within 24 hours.

Order arrived within 24 hours.
Staff friendly and helpful on telephone.

October 9, 2025
McElhinneys Department Store logo

Reply from McElhinneys Department Store

Hi Noelle,

Thank you so much for your kind review, we are delighted your experience has been great!

Kind Regards,
Caolán

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