Livinda Reviews 395

We purchased a large couch almost 6k euro. We were extremely excited to receive our couch, and loved all of the service to date.

When the couch arrived, we were missing the corner condition sofa. We told the delivery team that we were missing a really important piece to the couch, and they said - no problem, we will make a note in our records. Please contact Livinda and sign here.

We then contacted Livinda and they accused us of signing the delivery form and there is nothing they can do for us.

Now we are working with our lawyers through litigation with Livinda for their unsatisfactory service. It has been three weeks but we have no resolution!

We love their couch, but their service is really awful. Please be weary about this company. They are not being responsible for their actions.

We hope you do not experience what we are experiencing! Also there is no one to call and talk to about this from Livinda!

We ordered the couch, after 2 months we received the wrong model, and they offered us a refund or wait again for the new model to come and they take the couch!

It's been over 9 weeks since we ordered our sofa through livinda.de. They say 5-6 weeks, but we have been waiting for over 9 weeks.
It's been a terrible process…….!!
First a "LATE" delivery to the shipping company... and then: another LATE delivery FROM the shipping company having "received" my sofa. They've been dishonest and not kept what they promised. They offer me cushions as a replacement. What should I use it for?
Its a joke!
Even after 9 weeks, they can't get in touch with DHL now, and can't tell me anything specific about my delivery... so all in all a very BAD experience with this company. I wouldn't recommend doing business with them. I've just cancelled my order and I hope to receive the money quickly, as we've been without a sofa for over 3 weeks. We're going to spend Christmas without a sofa.. We're going to spend New Year without a sofa. It's so terrible. I hope no one else has to go through the same thing as us. We've been very unlucky and very patient. They don't always respond right away. and suddenly an excuse that one of their colleagues was sick. POOR EXCUSE. I wish I had never taken the risk and ordered from here. I can also see that more and more bad reviews are starting to come in. Very unprofessional company.

Now I'm most worried about whether we'll get our money??? because everything up until now has felt like being scammed.

Perfect. Fantastic sofa at a great price.