Litroux Reviews 411

I bought this last December 2024 after reading a review of the top robot hoovers.
I instantly went to the reviews and thought that I had been scammed.
I asked for a refund immediately probably within 15 mins of the purchasebit had an email the next morning saying that it was to late as shipping had already started.
As soon as I received the parcel I emailed and asked for a return address which yes became pretty impossible and I was offered a partial refund which started from 5% to 15% and I could keep the item.
It took 6 months and still I didn't get a return address, I was told that the product it good and that it's expensive to send back.
ANYWAY.........I bit the bullet and opened the box to try the hoover as it looked like as I was out of options.
Now I don't have any experience in robot hoovers so I don't have anything to compare it to but I have been very pleased with this item, good battery life, good suction and it does everything I was looking for.
Please give this item a chance if you have had a similar experience.

Absolutely appalling product, I have never received such a crappy purchase or such poor customer service. The vacuum arrived with an EU plug and had low battery, so I could use it for about 5 minutes. I've been to buy an adaptor (per customer service instructions) and it did nothing but light up the docking station. The vacuum doesn't move onto the dock to charge. I took a video for customer service, the thing still doesn't work and now they accuse me of "not cooperating" with their instructions. Very bad English, dismissive attitude and an awful product they're pedalling. DO NOT BUY.

Doesn't do as advertised, map doesn't save and re-generates from scratch as it is cleaning every time, so you can't set certain areas to be cleaned. Refused to provide an address for us to return the robot to (we even offered to pay for shipping). Offered a 7% refund for a vacuum that we do not want, as it does not allow you to schedule cleaning properly.

Absolute nightmare. Do not buy from this company, product broke within a month and the customer service is terrible. Not even worth one star. No refund or repair just left out of pocket. Steer clear!

It nowhere near worth the money it work okay for a few days. Now it wont dock and it is showing green and red and blue lights when it’s on the docking station I have to turn it off every time I try to dock the machine. I am I very unhappy with it. I needed a robot hover. I am 85 and disabled.

I just wanted to give my two cents and stars since there really is a lot of 1 star reviews here - probably deserved, but in my mind it's not all bad. The robot is not top shelf, but it does the job, more or less - and since the price was very low, some 110 Euro, it's and okay value for money. Since reading the reviews, I can't endorse completely, but if you are short of cash and looking for a cheap bot and can live with it being so-so, it's an option, you do get a lot for your money - but don't expect customer service when it breaks.

Do not buy!
The Litroux Robot vacum got stuck on corners and skirting boards and couldn't turn around.
I tried to return it and the company were difficult to deal with and slow to respond.. to the point that I have given up which is what they wanted I guess!
An absolute waste of money!

Scam scam scam don’t buy from them.

Having found the product unfit for purpose, all attempts at returning the item have hit a dead end - no phone number, no return address, despite several approaches to get them. Having paid by credit card, we have raised a Consumer Credit Act 1974 Section 75 claim.

Fell for the same scam as above. Cancelled almost immediately via email but of course, lot of lying about 'warehouse, logistics etc'
Even rang the bank to stop the pending payment but they just sent me a form to fill out for a Visa transaction dispute.
Anyway, set the robot up, thought I'd see if I could get any use from it. It's pretty loud, bangs into everything, gets stuck. It does manage to suck up a lot of dust (we only have tiles). I'm not game to use the water tank/mop. It seems very unsophisticated, from what I can gather from the instructions the water 'seeps' out of the tank and the cloth attached mops it up? Trying to make the most out of a crap situation and going to use it for as long as it lasts. Treating it like a problematic pet.

completely in line with all other reviews - this is a scam. I ordered this robot vac without proper research on the night of Dec 24th, and having done research the next day I tried to cancel my purchase on Dec 25th. They "shipped" my robot on Dec 25th by Royal Mail according to their customer service, so it was too late to cancel.
Impossible to return - they advise me against it, as the shipping needs to be to China at my risk, at my expense and I am expected to cover customs tax as well. They also offered a 5% refund. I have disputed the charge with the credit card company, no result as yet. Will also go through the trouble of reporting them to Citizens Advice.

Absolute scam.
Fell for it! Asked for return address for refund multiple times and keep refusing to answer.
Do not buy!!

I only gave 1 star because I could not give zero. I ordered this in error and sent an email to cancel my order within 15 minutes. Sadly I received a response the next day to advise the item had been despatched. When I requested authorisation to return the item, this was the response I received:-
There is nothing wrong with our products.

I need to explain that it is a hassle to return the product.

Please note:

1. you need to return the product to China by yourself and bear the return shipping cost;
2. After the return is successful, we need to deduct the relevant customs duty, as well as deduct 15% of the return fee;
3. If the product is damaged during the return process, it will not be returned.
4.The return policy states that the return address must be provided by us, the address on the parcel is not the return address for us, if you return the parcel to any other address other than the one provided by us, we will not be able to receive the parcel, and then all the losses will be borne by the buyer. Please do not return the goods without permission.

If you want a full refund, you will need to return the item and pay for the shipping costs, as well as customs duties. Returning the item from your location to China will cost a lot of money and time.

In this case, how about we give you a refund of 5% of this order and you don't return the parcel? You can leave the item there as a gift for your friends or family.

IF YOU HAVE BEEN SCAMMED BY THIS COMPANY PLEASE PASS ON TO TRADING STANDARDS UK AND CONTACT UK THE INTERNATIONAL CONSUMMER CENTRE TO COMPLAIN. I don't believe the 5* reviews as the reviewers only seem to have 1st and only posted review! stupidly purchased a robot vacuum cleaner from Litrobot, formely Litroux. I purchased the item because I believed it was a UK based company because of its co.uk url, it's not, I was also tempted by the sale and a supposedly independent review: pro-testing.org where it came top ( I don't quite believe this review as I have since discovered the email address of the reviewer does not exist) I regretted my purchase almost immediately having read further reviews and requested a cancellation within minutes through their customer service email address, there is no other contact details. I received an email days later stating the item was already dispatched and couldn't not be cancelled. I replied that I would refuse the delivery and was threatened with losing my money and being charged £40 for the return.
The website states delivery within 2-5 days, I received an email informing me that the delivery would be delayed. I received the package over two weeks later. I requested a return address because I now knew I was dealing with a company in China and unlike genuine Chinese imports through bonefide retailers I had no idea if this machine conformed to UK electrical standards. My numerous requests for a return address were fobbed off, I was told that it was very expensive for me to return the item which included custom/storage costs. They asked me to try the machine out as this would not effect my consumer rights and offered a 3% discount! My last correspondence was a request again for the return address and informed the company that I would be referring them to Trading Standards and would raise a dispute with my credit card. I have had no response since.

Purchased Robot Vaccum on-line via their web page. Immediately contacted their customer support email (only way to contact them) requesting order be cancelled. 24 hour later they sent email stating couldn’t be cancelled as already shipped, in fact it hadn’t left. Repeatedly request cancellation and order was dispatched 3 days later anyway. About 10 days later item arrived - I should have just refused to accept delivery in hindsight. Requested return address 4 times, it still hasn’t been provided. the first time I received email reply and offer of 3% total refund with spiel that it was so difficult for return to China. I replied again stating that this was unnecessary, this time I was offered a 5% refund and if I accepted I could keep the product!!! This time I responded again saying totally unacceptable and that I would pursue legal remedy.

They don’t abide by any form of distance selling but use the .uk website to infer they are UK based. They’re not, they’re based in China and have pitiful customer service. Don’t touch with a barge poll

SCAM!!!!! They never sent the item and gave fake tracking info claiming it was delivered the day after purchase (miraculous clearing of customs there!)

First day out of the box, used the easy set up guide, before I knew it was off and running. Never realised when I bought it, cleans tiled floors and carpets alike. A plus is that it gets under sofas and chairs with ease. Early days but 10 out of 10 for me.

Ordered a vacuum almost one year ago and have been struggling to get a refund ever since. The robot malfunctioned from the start and I’ve been sent a replacement wheel to install myself, but this didn’t solve the issue. The support desk keeps dodging my request to get a refund by asking for the same videos of the replacement wheel and general functioning of the robot for months now. I think I have to come to terms with the fact that the whole purchase was a scam. Besides the vacuum not working, it cost me many moments of frustration when providing videos and writing emails to a support email address that is purposely making you run around in circles and never had the intention to actually help or take back the product. Horrible experience.

Item ordered on the 2nd of October and now its the 11th of October. Total scam don't buy! Nearly 200 gone. Remember if it seems to good to be true, it's a scam always pay with PayPal not just on a debit card.

The robot cleaner gets stuck everywhere, under furniture, on top of rugs. When I spoke to customer service, only on emails, they said how hard and how expensive it is to return, so just to put up with it. I had a week when it didn’t work at all, they basically told me, maybe it is not suitable for my house, too many obstacles. I would not recommend this company or its products. I wasted $300
Backup service is awful