Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

I’ve just made my first order and I must say I’m over the moon with both the quality of the linen items I’ve bought and the design and manufacture. The Company excel at what they do and there’s no com... See more

Rated 1 out of 5 stars

Ordered linen shorts and paid for express delivery, they took longer than advertised to arrive. I wanted to return the items and keep getting what looks like automated messages offering a return label... See more

Company replied

Rated 5 out of 5 stars

I ordered some clothes from LinenMe. They arrived within a good time, but I had accidentally ordered two items of the wrong size. Customer Support were excellent and I sent them back for replacement... See more

Company replied

Rated 4 out of 5 stars

Ordered two pillow cases from Linenme, they were sent by post from overseas and three weeks later I am still waiting for the order although it is marked complete. when I look up the order at the ove... See more

Company replied

We perform checks on reviews


Company details

  1. Linens Store
  2. Decoration and Interior Design Store

Information provided by various external sources

Finest pure linen bedding, tablecloths, napkins, towels, curtains, upholstery fabrics and linen clothing from online linen supplier LinenMe, based in Surrey, UK


Contact info

3.9

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Advertisement
Rated 5 out of 5 stars

I’ve just made my first order and I…

I’ve just made my first order and I must say I’m over the moon with both the quality of the linen items I’ve bought and the design and manufacture. The Company excel at what they do and there’s no comparison on the market at the moment. From taking my order and communication with me they’ve excelled and deserve better reviews on Trustpilot. I shall be back for more Nerinja. The shipping and clearing of customs could not have been faster than ordering direct from a uk manufacturer retailer . Fantastic. Website is great and my account works well.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Looking forward to ordering again!

The quality of your linen is exceptional. Everything is woven beautifully, the items are finished very well, and the entire order has exceeded my expectations. I immediately put my table cloth and napkin set on my table and I cannot wait to show off these beautiful items. I ordered these for a specific upcoming event, and left it a bit close for shipping, I mentioned this and the customer service team got these to me SUPER fast.

I look forward to ordering again from LinenMe, as they have an excellent selection and phenomenal quality. I have other linen items from other brands, and this linen feels thick and strong, and like it will last very well through washing and use.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered some clothes from LinenMe

I ordered some clothes from LinenMe. They arrived within a good time, but I had accidentally ordered two items of the wrong size. Customer Support were excellent and I sent them back for replacement or refund. All of my emails were replied to straight away, they were helpful, polite and a pleasure to deal with.

May 20, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Thank you so much, Sue! It’s the comments like this that keep our team motivated to deliver the best service possible and the highest quality of products we can make.

Rated 1 out of 5 stars

Returns are very difficult

Ordered linen shorts and paid for express delivery, they took longer than advertised to arrive. I wanted to return the items and keep getting what looks like automated messages offering a return label for £9 but despite requesting one numerous times I don’t get a response. Their advertised phone number isn’t recognised so it’s difficult to get hold of them. It feels like a scam and I am frustrated not being able to return the product.

May 16, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Philip, Thank you for your feedback and we are sorry for the process not to meet your expectations. We reponded your email right away after receiving it last week. We did not get the chance to respond the others as it's the weekend. As per info on our site, our working hours do not cover the weekend. We'll look into the details and get back to you asap - we will find a solution that works for you. Best wishes, LinenMe Team.

Advertisement
Rated 1 out of 5 stars

2 month ago I bought around 10 pcs of…

2 month ago I bought around 10 pcs of beddings . And that was my mistake , not in ordering one to test the quality before buying the whole things . It is extremely rough material very hard to sleep on . Washed them 3 times and tumbled them dry with tennis balls but no use . What an awful quality . Don’t buy before you test a pillow at least .

May 6, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Alaa, thank you for your feedback. Could you kindly share the order number so that we could understand the situation better? We could not find anyone ordering 10 pieces of bed linen, nor anyone named Alaa, in our order history in the past 4 months. Thank you in advance. LinenMe team

Rated 4 out of 5 stars

Ordered two pillow cases from Linenme

Ordered two pillow cases from Linenme, they were sent by post from overseas and three weeks later I am still waiting for the order although it is marked complete. when I look up the order at the overseas post office it still shows as being overseas.

The order has now been delivered and completed. Linenme have responded well to my issue and I compliment them on their customer service. I am also very happy with the two pillowcases.

May 4, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Hi Frank, Thank you for your feedback. We produce a lot of our products for a specific client/order. In this case, we got the order on April 12th, and produced it in 2 working days, sending the package out on April 16th. As per shipment option you chose, regular post usually takes 8-10 business days, but we cannot fully control their operations. Apologies for the process not meeting your expectations - but we hope you've received your package by now and you're happy with the quality of the products. If there's anything we can assist you with, do not hesitate to reach out. Thank you and wishing you a good day.

Rated 5 out of 5 stars

Lovely product, great service

I ordered some bath towels and tea towels recently and I could not be happier with the items I received. The quality is outstanding and the items were beautifully and thoughtfully packaged. One of the items I ordered turned out to be unavailable and I requested a refund which was processed immediately. Great customer service.

February 27, 2025
Unprompted review
Rated 4 out of 5 stars

Impossible to Return an item

Having previously bought a top from Linen

February 14, 2025
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Christine,

We’re really sorry that the return label process took longer than what you expected. On Friday, we had confirmed the return labels with you, but unfortunately, they are generated by our production team, which had already finished work for the day.

We also apologize that our colleague could only reach out to you first thing on Monday morning, and we sent the labels as soon as possible. We totally understand how frustrating the wait must have been, and we truly appreciate your patience.

Thank you for your understanding, and if there’s anything else we can do for you, please don’t hesitate to reach out.

Regards,
LinenMe

Advertisement
Rated 5 out of 5 stars

LOVELY QUALITY

Recently bought Linen fabric for Cushion making. Lovely quality. The Washed Check Green White Prewashed received is darker than the photo. But over all very happy with my purchases, will come back if I need more Linen. 😍

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Bad quality not like images at all…

Bad quality not like images at all don’t waste your money
Paid for three items got two
You have been warned
Re read
Replying to your response
I did contact support and after spending over 150$ was offered $12 to settle my issues after sending you images of the very poorly made and very cheap fabric - and nothing like the images on your website
Your support centre stopped replying to my request for a better resolution
DO NOT BUY FROM these scammers

November 21, 2024
Unprompted review
LinenMe logo

Reply from LinenMe

Hi Brian,

I am sorry to hear you are not satisfied with the order you received.

If I understood well, you are missing one of 3 items in the package? We could not find anyone named Brian in the orders of the last few weeks - please help us identify your order so we could help, if it was our mistake.

For the quality of our products - could you kindly share more details? We apply highest quality standards in our production processes, and customer satisfaction is very important to us.

Thank you,
Mindaugas at LinenMe

Advertisement
Rated 5 out of 5 stars

Highly recommended

At first, I was confused with the sizes, so I asked for help online. From then on, everything went like an absolute charm. I ordered everything I wanted in the right sizes, and it arrived within two weeks of ordering (as opposed to six weeks when I ordered through a store). The sheets are perfect, the colors are awesome and I’m a very happy customer! Also, the order came with gifts, all pure linen. What’s not to love?

October 16, 2024
Unprompted review
LinenMe logo

Reply from LinenMe

Dear Gen - BIG THANK YOU for your feedback!
We put a lot of hard work into ensuring the highest quality possible - for both our service and our products - and comments like this make us all proud. We truly appreciate it. :-)
Thank you!
LinenMe Team

Rated 2 out of 5 stars

I ordered 2 xl twin fitted sheets.

I ordered 2 xl twin fitted sheets.
I received them and washed them and today put them on my beds. They fit way to wide and have problems with terrible bunching.
The size was supposed to be 38.5 inches wide and is at least 2 to 3 inches wider than the bed.
These are super expensive fitted sheets at $140 each so I expect much better.

September 29, 2024
Unprompted review
LinenMe logo

Reply from LinenMe

Hi Miriam, thank you for sharing your feedback.
We are sorry for not meeting your expectations.

We sent you an email asking for more information about the issue. We normally add 2-3% to allow for such shrinkage when one washes linen garments for the first time. 2-3 inches are way wider than that, so we'd love to understand better what happened.

We'll be in touch.

Best regards,
LinenMe team

Advertisement
Rated 5 out of 5 stars

I found LinenMe just recently but I've…

I found LinenMe just recently but I've bought several pieces of linen for dressmaking. It's beautiful quality and a good price. Each order arrived quickly. I reached out to Justina in Customer Service with a couple of questions and had a reply within a couple of hours. Can't ask for more! Already planning future purchases!

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Justina and her team are amazing!

I recently ordered the Oversized Ruth Buttonup shirt in blue. I am a huge linen clothing fan and the quality of the linen as well as the workmanship is remarkable. Justina was so patient with me, returning several emails and getting the custom order just right for my measurements. I was so pleased when the delivery was expedited by Justina to arrive for a special occasion. The details of the product, the customer service, the shipping, and the ease of communicating made this purchase amazing!

September 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look