I’ve just made my first order and I must say I’m over the moon with both the quality of the linen items I’ve bought and the design and manufacture. The Company excel at what they do and there’s no com... See more
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Ordered linen shorts and paid for express delivery, they took longer than advertised to arrive. I wanted to return the items and keep getting what looks like automated messages offering a return label... See more
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I ordered some clothes from LinenMe. They arrived within a good time, but I had accidentally ordered two items of the wrong size. Customer Support were excellent and I sent them back for replacement... See more
Company replied
Ordered two pillow cases from Linenme, they were sent by post from overseas and three weeks later I am still waiting for the order although it is marked complete. when I look up the order at the ove... See more
Company replied
Company details
Information provided by various external sources
Finest pure linen bedding, tablecloths, napkins, towels, curtains, upholstery fabrics and linen clothing from online linen supplier LinenMe, based in Surrey, UK
Contact info
Glendale Close 23, GU21, Woking, Denmark
- linenme.com
Replied to 100% of negative reviews
Typically replies within 1 week
People also looked at
Beautiful products with so many sizing…
Beautiful products with so many sizing options meaning our cushions were just perfect for our sofas and wonderful responsive customer service!
I’ve just made my first order and I…
I’ve just made my first order and I must say I’m over the moon with both the quality of the linen items I’ve bought and the design and manufacture. The Company excel at what they do and there’s no comparison on the market at the moment. From taking my order and communication with me they’ve excelled and deserve better reviews on Trustpilot. I shall be back for more Nerinja. The shipping and clearing of customs could not have been faster than ordering direct from a uk manufacturer retailer . Fantastic. Website is great and my account works well.
Looking forward to ordering again!
The quality of your linen is exceptional. Everything is woven beautifully, the items are finished very well, and the entire order has exceeded my expectations. I immediately put my table cloth and napkin set on my table and I cannot wait to show off these beautiful items. I ordered these for a specific upcoming event, and left it a bit close for shipping, I mentioned this and the customer service team got these to me SUPER fast.
I look forward to ordering again from LinenMe, as they have an excellent selection and phenomenal quality. I have other linen items from other brands, and this linen feels thick and strong, and like it will last very well through washing and use.
I ordered some clothes from LinenMe
I ordered some clothes from LinenMe. They arrived within a good time, but I had accidentally ordered two items of the wrong size. Customer Support were excellent and I sent them back for replacement or refund. All of my emails were replied to straight away, they were helpful, polite and a pleasure to deal with.

Reply from LinenMe
Returns are very difficult
Ordered linen shorts and paid for express delivery, they took longer than advertised to arrive. I wanted to return the items and keep getting what looks like automated messages offering a return label for £9 but despite requesting one numerous times I don’t get a response. Their advertised phone number isn’t recognised so it’s difficult to get hold of them. It feels like a scam and I am frustrated not being able to return the product.

Reply from LinenMe
2 month ago I bought around 10 pcs of…
2 month ago I bought around 10 pcs of beddings . And that was my mistake , not in ordering one to test the quality before buying the whole things . It is extremely rough material very hard to sleep on . Washed them 3 times and tumbled them dry with tennis balls but no use . What an awful quality . Don’t buy before you test a pillow at least .

Reply from LinenMe
Ordered two pillow cases from Linenme
Ordered two pillow cases from Linenme, they were sent by post from overseas and three weeks later I am still waiting for the order although it is marked complete. when I look up the order at the overseas post office it still shows as being overseas.
The order has now been delivered and completed. Linenme have responded well to my issue and I compliment them on their customer service. I am also very happy with the two pillowcases.

Reply from LinenMe
Lovely product, great service
I ordered some bath towels and tea towels recently and I could not be happier with the items I received. The quality is outstanding and the items were beautifully and thoughtfully packaged. One of the items I ordered turned out to be unavailable and I requested a refund which was processed immediately. Great customer service.
Impossible to Return an item
Having previously bought a top from Linen

Reply from LinenMe
LOVELY QUALITY
Recently bought Linen fabric for Cushion making. Lovely quality. The Washed Check Green White Prewashed received is darker than the photo. But over all very happy with my purchases, will come back if I need more Linen. 😍
Really pleased with my dress which…
Really pleased with my dress which arrived earlier than predicted. Looks good , good fit using their instructions. I will definitely use them again.
Just received scarf ordered for present…
Just received scarf ordered for present and will find difficult to give away. Don't understand negative reviews. High quality for low cost in my opinion.

Reply from LinenMe
Bad quality not like images at all…
Bad quality not like images at all don’t waste your money
Paid for three items got two
You have been warned
Re read
Replying to your response
I did contact support and after spending over 150$ was offered $12 to settle my issues after sending you images of the very poorly made and very cheap fabric - and nothing like the images on your website
Your support centre stopped replying to my request for a better resolution
DO NOT BUY FROM these scammers

Reply from LinenMe
The linen scarves are beautiful
The linen scarves are beautiful, soft and well made. The colours are subtle. They make wonderful gifts if you can bring yourself to give them away.
Highly recommended
At first, I was confused with the sizes, so I asked for help online. From then on, everything went like an absolute charm. I ordered everything I wanted in the right sizes, and it arrived within two weeks of ordering (as opposed to six weeks when I ordered through a store). The sheets are perfect, the colors are awesome and I’m a very happy customer! Also, the order came with gifts, all pure linen. What’s not to love?

Reply from LinenMe
I ordered 2 xl twin fitted sheets.
I ordered 2 xl twin fitted sheets.
I received them and washed them and today put them on my beds. They fit way to wide and have problems with terrible bunching.
The size was supposed to be 38.5 inches wide and is at least 2 to 3 inches wider than the bed.
These are super expensive fitted sheets at $140 each so I expect much better.

Reply from LinenMe
Great customer service and Great productions
We loveee our new napkins and tea towels and really appreciated their speedy responses and help.
I found LinenMe just recently but I've…
I found LinenMe just recently but I've bought several pieces of linen for dressmaking. It's beautiful quality and a good price. Each order arrived quickly. I reached out to Justina in Customer Service with a couple of questions and had a reply within a couple of hours. Can't ask for more! Already planning future purchases!
I sent 2 emails with a complaint and…
I sent 2 emails with a complaint and photos for a dress purchased 2 months ago that came completely unstitched under the arms.
No answer
Justina and her team are amazing!
I recently ordered the Oversized Ruth Buttonup shirt in blue. I am a huge linen clothing fan and the quality of the linen as well as the workmanship is remarkable. Justina was so patient with me, returning several emails and getting the custom order just right for my measurements. I was so pleased when the delivery was expedited by Justina to arrive for a special occasion. The details of the product, the customer service, the shipping, and the ease of communicating made this purchase amazing!
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