LilaConnect UK Reviews 1,859

Great customer service and very quick and efficient. On site contractor on time but the box fitted is massive and unsightly and felt the process rushed not neatly done outside - diagonally stra... See more

Oliver actually helped me threw the entire process ov my signing up with lila. I did it all om my tablet, my own device. I went threw the whole process, with Oliver helping and explaining it all. Talk... See more

Everything has been great so far, although it would have been good if we could have our router more than 1m away from the front window without getting our own cable and the installation guys were 2 ho... See more

I'd have given five stars but when the installers hadn't turned up or messaged two hours after the appointment time I tried to contact Lila Connect on their published number, and all I got was three o... See more

Installed in good time, nice and quick and tidy work, quick fibre up and running that evening, sales lady was fair, unlike other providers, in informing us exactly what speed required, as well as wai... See more

Mahmud and Logan have been great constantly checking and taking care of everything. Cancelled my existing contract, speed and connection really good , 3 months free when just moving house was brillian... See more

see my initial review below of the 5th August. So to be totally fair, after my initial review I was contacted directly by a Mr Shaun M*****K who was head of customer relations/installs. he had done hi... See more

Two areas to comment on: My builder had a mishap with the box and inadvertently caught a wire. Secondly, the contract was in my husband's name but unfortunately he passed away recently. Bot... See more

Very easy to order over the phone. Consultant was very helpful and made the whole experience very pleasant. The installation engineers arrived promptly, and installed everything very efficiently.... See more

Nikki & Luke did a brilliant job turn up on time very professional,explained and listened to my concerns because the cable needed to go under my block paving drive.During laying the cable a problem w... See more

I have been waiting over 4 years to get a high speed internet connection at home, I run a technology business and everything is done from home, the BT broadband connection could only provide 31mbs d... See more

Installation team Nikki & Grant were incredible from start to finish. What should have been a 2 hour job ended up 4:5 hrs due to the weather, -7 plus snow the ground was frozen. They had to dig up... See more

Lila connects were very easy to use, they provided detailed information on how the switching from Sky to Lila would happen. They were very friendly and tidy with the whole connection process. Offered... See more

Only just had Lila broadband installed, but so far totally impressed. Really easy to order and easy to schedule installation. The engineers were fantastic, really knowledgable, polite and helpful, and... See more

Katie has been very patient & understanding, talking me through procedures. It's taken some time to end my contract with my current providor but she has kept in regular touch always telephoning on tim... See more

It has been a pleasure to be involved with this up and coming company from the very beginning, the person that I dealt with namely Katie wasbrilliant, she explained every thing to me in detail helpe... See more

Can't recommend this company enough. Everything was so simple, excellent communication from start to finish. A local number to call if there are any problems, and a dedicated account rep to talk to. T... See more

Clive Constable very friendly pleasant gentleman. Went through all my queries taking time to ensure I was happy. Advised best package for my needs. Confirmation of me having to do nothing to s... See more

We have wanted a fast broadband speed for years to improve our 3 meg which was very poor. Freedom Fibre have today provided us with fibre broadband and Lila Connect are going to be our suppliers for t... See more

Brilliant service. Couldn't be happier. I had to move house recently and it was a bit of a task getting everything aligned to make sure the switch over to my new property was seamless. Between Ka... See more

Rahim was extremely helpful on the call, trying to set up old connection in New account holder/bank etc. Talked me through everything numerous times because phone signal keep cutting out. Lovely servi... See more

Great customer service all the way through. Easy to set up installed the following week on my day off and even though they had problem putting cable through to the cabinet up the street due to faulty... See more

Can't fault the 2 blokes that came today, they were both friendly, professional and tidy and the 1 that came inside the house was really good talking to my kids as they were interested in what he was... See more

The gentleman was very polite and friendly and Very understanding. He wasn't pushy or I wouldn't have been interested. He explained everything very clearly and answered any questions I raised.

The lads who came and did the installation were great. But they weren’t able to turn the internet on because of a problem their end, this then left us without any broadband connection for two days, h... See more

The installation team were Grant & Jordan. They worked very well together. I was concerned about part of the block paving having to be taken up but Jordan did such a good job you couldn't tell that... See more

Really great to talk to an actual person. Clear, concise information on products and the installation process. Rahim was informative, patient, and guided me through the whole thing, making it easy to... See more

I contacted Lila as i had accidently cut through the internet cable on the edging strip of my drive. I contacted the customer service and spoke to the advisor (Jamie) and manager (Shaun) about the sit... See more

I had my internet installed today by Luke and everything ran smoothly and he went above and behond to make sure I was happy with everything

You can tell how good a company is when something doesn’t work. Our fibre broadband stopped working sometime after 1.00 am in the morning. We contacted lilaconnect by email early morning the next day... See more

Fantastic service with a great price. No fuss, booked online to come and install. Kept me updated, Very efficient and polite. Not had any issues with the Internet since the installation. Would def... See more

Technician was lazy anything I told him he keep saying can't put there and he put wifi almost outside house now there is no good signal

The engineers arrived on time and were very professional in their work. The installation was quick, tidy and everything was put back as they found it. The internet was up immediatley and after a very... See more

Always ring back when they say. Very helpful and friendly. Excellent service today from Ross Tech Support helped me set my TV up as wouldn't connect.

I've been with Lila for a few years now, and I have to say I've never had any issues with them, any outages (which are a rare anyway) are always resolved within a few hours as a general rule of... See more

I must admit I was a little sceptical at first but decided to change , I have had no problems with Lila connect , you are notified if there is an interruption in service for any reason and it’s always... See more

Ease of access to support Very helpful support Very reliable connections Highly competitive rates Speed near to stated in contract

So far they seem to be very professional ordered wi fi same day booked in for engineer to fit very quick impressive so far but let's see when it is fitted.

very happy with the installation, service, speed, and performance of the gigabit connection. Faultless service, does exactly what it says on the tin at a very competitive price

The whole thing was seamless. The engineer turned up when they said they would, installed in record time and cleaned up after themselves too. And the speeds are astonishing.

The two gentleman who came to install my WiFi were friendly and chatty, they did their job very quickly and efficiently!

They came out on the day which was arranged very polite and helpful and left no mess behind job was done in no time highly recommend

No problems at all . Quick easy and straight forward . BUT most importnt your staff are brilliant. Long may that continue .

I have been using their FTP service for over a year and the service has been practically flawless. The communication emails, in good time, notifying of maintenance or router update is almost unpreced... See more

ONT box was already installed at property so just needed router + plug for ONT box Was sent the self setup kit (including plug) no issues worked straight away

All lovely till I was promised an install date that didn’t exist. Have emailed to clarify but no reply.

After over a week of issues with our current Internet provider I can't fault the amazing customer services we have received from LilaConnect UK. I started the transfer process last Thursday evening. I... See more

Update 7/10/25: Issue was resolved within 48 hours. I gave feedback to Lila Connect to add their SLA, the time expected to wait for support, to their automated response on tickets.... See more