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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express widespread dissatisfaction with the app's functionality, particularly regarding pronunciation exercises and the microphone's performance. People report that the app often fails to recognize their voice accurately, hindering their progress and making it difficult to complete lessons. Several consumers have also noted technical issues, such as the app freezing or getting stuck, which further detracts from the learning experience. Additionally, a significant number of reviewers have raised concerns about unexpected charges and difficulties canceling their subscriptions. Consumers report instances of being charged even after canceling their subscriptions, and some describe the process of obtaining a refund as challenging. Some reviewers feel that the app's features do not align with the advertisements, leading to disappointment.

Based on these reviews

Rated 2 out of 5 stars

The app don't understand me in the pronunciation exercises, and sometimes the last exercise it's suspend, and finish the lesson. I can't complete the lesson. Don't work Continue with email .

Company replied

Rated 2 out of 5 stars

The app has frozen and I can not manage to get to the next level. Realizing that I unsubscribe from the app and I got the confirmation email. However, the next month the app deducted the fees from my... See more

Company replied

Rated 2 out of 5 stars

After the first steps, the next ones usually are a litle more dificults.

Company replied

Rated 1 out of 5 stars

TO MUCH ISSUES, THE APP NO UNDERSTANDING WORDS I WOULD LIKE TO MY MONEY BACK :( The app tells me to write something in English, but I can't. When I say a very simple, familiar word correctly, it inte... See more

Company replied

Rated 1 out of 5 stars

I paid $39.99 on 19 August 2025 for a one-year subscription to Leya AI (Invoice #2F63885D-91507). They confirmed in writing that a refund of the same amount was issued on 25 August 2025, but I sti... See more

Company replied

Rated 1 out of 5 stars

I paid for @LeyaAI expecting a functional app that helps with English learning. Instead, I got a broken, useless app. The microphone doesn’t work, nothing functions as promised, and support is compl... See more

Company replied

Rated 1 out of 5 stars

The app is horrible, please give my money back, the microphone did not working, alwayas crash, i check for setting my microphone alyaws allow for the app or site, but did not working properly after 1... See more

Company replied

Rated 1 out of 5 stars

The problem is that I've stopped using the app and uninstalled it from my phone.. after couple of days I surprised that 14$ was withdrew from my visa card without even prior notice. Please refund the... See more

Company replied

Rated 3 out of 5 stars

it does not give you the talking face or the role like shown in the ad, which could add the feeling of reality. i liked everything about it except that it lacks the immediate feedback about how did y... See more

Company replied

Rated 1 out of 5 stars

I can't go further lessons l, i don't why my microphone not working.

Company replied

Rated 1 out of 5 stars

In your ad, the lesson looked completely different; in practice, the lesson is only in English and in written form! It's like cheating. There were supposed to be lessons spoken in two languages!

Company replied

Rated 1 out of 5 stars

The next lesson doesn't work, app gets hanged and not working, I have been subscribed again without my permission and deduct the amount from my account. Please give back my money

Company replied

Rated 1 out of 5 stars

This app is a prank, since I'm open lesson 2 unsuccessfully, the app tolk me to turn on my microphone, but it's already on and the app is bugging. So many time I try, unfortunately, I have the same... See more

Company replied

Rated 1 out of 5 stars

After left the review I can't access it again. One lesson give me an option to continue with word association and just finish it there is not a button to continue or stop, the audio sometimes don't wo... See more

Company replied

Rated 1 out of 5 stars

Leya AI app is scam App, They deduct amount from your account without your consent. They automatically subscribe your weekly subscription.

Company replied

Rated 1 out of 5 stars

This App is a Big Scam – Don’t Waste Your Money This app is the worst experience of my life. I paid for one week to test and learn English speaking, but right after payment it stopped working... See more

Company replied

Rated 1 out of 5 stars

You are fraud Leyaai stop sucking money from my account. I have never registered with your app and you are withdrawing money from my credit card.

Company replied

Rated 1 out of 5 stars

I didn't get any benefit from this app despite making advance payments. I tried to use the app but never got response. I was not interested but unfortunately a payment from my account again deducted.... See more

Company replied

Rated 4 out of 5 stars

Leya software always try to motivate the speaker by asking questions on associate subjects from where speaker begins. Initial laya don't understand the speaker(my English) frequently. But as the t... See more

Company replied

Rated 1 out of 5 stars

My subscription was already cancelled but still had automatic resubscription today and charge me 49.89$. Tried to open the app to see whats goin on but it says i dont have current subscription. Be car... See more

Company replied

Rated 1 out of 5 stars

Fraud i paid money but not get any subscription and they asking money again i will report it to consumer court and cyber cell

Company replied

Rated 1 out of 5 stars

Hello, I purchased the yearly subscription, but unfortunately the product does not meet my expectations. I misunderstood its functionality and would like to request a refund. Please advise on the ref... See more

Company replied

Rated 1 out of 5 stars

I paid $39.99 on August 19, 2025 for Premium access (Subscription ID: 4e912ee5-6cd0-43f7-bdeb-aa67a401e273). I received the payment invoice, but si... See more

Company replied

Rated 1 out of 5 stars

My microphone doesn't support to this app. I have tried many times to allow my device microphone to this app. It's useless, even I have paid for this app.

Company replied

Rated 1 out of 5 stars

An automatic transaction was made from my account without my knowledge. Please, I need a refund of 6000 PKR.

Company replied

Rated 1 out of 5 stars

Completely dissatisfied! Only the first lesson worked! Waste of money. It doesen't even allow you to send a feedback mesage. Fraud?

Company replied

Rated 1 out of 5 stars

This is a scam, they charge subscription and provide no service back. Please file a complaint for any of their site or account or add anywhere. Let's keep everyone safe! take care. GOD sees everything... See more

Company replied

Rated 1 out of 5 stars

Warning: Avoid this Service – They Are Scammers I had a terrible experience with this company, and I want to share my warning so no one else falls victim. From the moment I made a payment, e... See more

Company replied

Rated 1 out of 5 stars

The app doesn't work properly. When starting a new task three dots symbol keeps blinking with no result.

Company replied

Rated 1 out of 5 stars

I gave instructions to my bank and they put a block on it. You should do the same. These are scammers. There is no cancellation of subscription in the system. Please file a complaint.

Company replied

Rated 1 out of 5 stars

You're earning money by scamming people. Don't you feel bad about all the work you've put in? Just another month or two and nobody will use it anymore.

Company replied

Rated 1 out of 5 stars

A couple weeks ago, I signed up for a weekly plan. However, I can't cancel the submission anywhere not in the play store, nor in the app.

Company replied

Rated 1 out of 5 stars

The app doesn’t work. The push to talk button doesn’t work to have conversations. I want to unsubscribe, but it stills debit my credit card.

Company replied

Rated 1 out of 5 stars

Hi, I was charged $49.89 and I am not member of this app. Please be careful with this leya AI they are scammed and these 5 stars reviews are themselves adding them

Company replied

Rated 1 out of 5 stars

My subscription has been canceled 2 months ago and I have been charge $49.89. Ease refund my money and I don't need you app it's really a scam. Thank you

Company replied

Rated 1 out of 5 stars

I unsupscrip and u take amount from me 15 dollars?????

Company replied

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Company details

  1. Tutoring Service
  2. Language Course Provider

Written by the company

Your personal English AI-Tutor. Leya AI is an innovative AI-powered language learning platform that helps you achieve fluent English proficiency through personalized lessons, interactive exercises. Join Leya.AI's vibrant community of learners and unlock the power of fluent English for personal growth, career opportunities, and cultural connections, all conveniently accessible on your mobile device or computer.


Contact info

2.1

Poor

TrustScore 2 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


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Rated 1 out of 5 stars

I can't go further lessons l

I can't go further lessons l, i don't why my microphone not working.

October 22, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi John - sorry you are having this technical issue. Super frustrating - we'll do our best to fix or refund you because of this problem. Just contact our team in support center for help.

Rated 1 out of 5 stars

TO MUCH ISSUES

TO MUCH ISSUES, THE APP NO UNDERSTANDING WORDS I WOULD LIKE TO MY MONEY BACK :(
The app tells me to write something in English, but I can't. When I say a very simple, familiar word correctly, it interprets it as something else. It's very tiring and not very edifying.

October 10, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Tomasz - you can change the language to be in your native language in settings.

This should help understand the tasks. You can always reach out to support by going to profile -> support centre and we'll be able to help you learn fast and you can tell us what we can build to make your learning experience better.

Rated 1 out of 5 stars

Very bad 👎 😕 😐

Very bad 👎 😕 😐

October 8, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Ruslan - Sorry you aren't having a good experience, please reach out to support in the app or email hello@leyaai.com and we will do our best to help you.

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Rated 2 out of 5 stars

Two important wrongs

The app don't understand me in the pronunciation exercises, and sometimes the last exercise it's suspend, and finish the lesson. I can't complete the lesson.
Don't work Continue with email .

September 24, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Gabriel - Sorry you are having these technical issues, we'd really like to you help you and improve the app, please reach out to support in the app or email hello@leyaai.com and we will do our best to help you.

Rated 1 out of 5 stars

I unsupscrip and u take amount from me…

I unsupscrip and u take amount from me 15 dollars?????

September 18, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Abood - Sorry you are having issues with your payment, please reach out to support in the app or email hello@leyaai.com and we will do our best to help you.

Rated 1 out of 5 stars

This app doesn't recognize voice as it…

This app doesn't recognize voice as it should and doesn't correct pronunciation errors

September 18, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Paulo - Sorry the app isn't recognizing your voice, please reach out to support in the app or email hello@leyaai.com and we will do our best to help you.

Rated 1 out of 5 stars

Highly not recommended

Highly not recommended. Don't use or download this. This is cheating app. I need my money back.

September 13, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Keeth - please reach out to support in the app or email hello@leyaai.com and we will do our best to help you.

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Rated 1 out of 5 stars

it just not working

it just not working. chatgpt more useful

September 9, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Oleksandr, sorry our app isn't working for you - please reach out to support in the app or email hello@leyaai.com and we'll do our best to help you.

Rated 1 out of 5 stars

This App is a Big Scam

This App is a Big Scam – Don’t Waste Your Money

This app is the worst experience of my life. I paid for one week to test and learn English speaking, but right after payment it stopped working. It kept asking for microphone permission again and again, even though I gave every single permission. Still, nothing worked.

When I contacted their support, they didn’t help me at all. Just an auto-reply saying “we are not available on Saturday and Sunday.” Seriously? I only had 7 days, and you expect me to waste 2 days waiting? I kept messaging them every single day, but they never replied the whole week. By the time my plan ended, I got ZERO help, ZERO lessons, and only frustration.

This app is disgusting, the support team is useless, and the whole system feels like a scam to steal people’s money. They don’t care about customers, they don’t reply, and they don’t fix anything. I lost my money, my time, and my trust.

Warning: Don’t download this app. They are scammers, pure scammers.

August 29, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi SBS IT Hub,

We are sorry the app didn't work for you - it sounds like you had an issue on our Android version which are still working to improve.

We are a small team and so we don't have customer support coverage over the weekend yet but do our best to make it right if we can't help immediately.

Sorry you feel this way. If we can help please reach out to support during the week or email hello@leyaai.com and we'll do our best to help you.

Rated 1 out of 5 stars

Refund Not Received – Urgent Attention Needed

I paid $39.99 on 19 August 2025 for a one-year subscription to Leya AI (Invoice #2F63885D-91507). They confirmed in writing that a refund of the same amount was issued on 25 August 2025, but I still have not received it in my bank account.

I have all supporting documents (invoice, refund confirmation, and bank statement and can provide them if requested, and expect this issue to be resolved immediately.

Isse Ibrahim

August 19, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Issa - Please go to support in the app or email hello@leyaai.com and we can send you a tracking number for your refund so your bank can check on it's status. We'll do our best to get this resolved as soon as possible.

Rated 1 out of 5 stars

Fraud i paid money but not get any…

Fraud i paid money but not get any subscription and they asking money again i will report it to consumer court and cyber cell

August 29, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Deepak - sorry to hear you are getting billed incorrectly.

Please go to support in the app or email hello@leyaai.com and we will do our best to help you as soon as we can.

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Rated 1 out of 5 stars

You are fraud Leyaai stop sucking money…

You are fraud Leyaai stop sucking money from my account. I have never registered with your app and you are withdrawing money from my credit card.

August 27, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Asad - sorry to hear you are getting billed incorrectly.

Please go to support in the app or email hello@leyaai.com and we will do our best to help you as soon as we can.

Rated 1 out of 5 stars

You're earning money by scamming…

You're earning money by scamming people. Don't you feel bad about all the work you've put in? Just another month or two and nobody will use it anymore.

August 15, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Marianna - we are sorry you feel this way, it's not our intention - we hope to build a great language learning experience for everyone.

Please go to support in the app or email hello@leyaai.com and we will do our best to help you as soon as we can.

Rated 1 out of 5 stars

this is a scam


this is a scam, they have charged me 20usd without my authorization

August 20, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Juan - sorry this happened to you - please go to support in the app or email hello@leyaai.com and we will do our best to help you as soon as we can.

Rated 1 out of 5 stars

A useless app, microphone doesn't support

My microphone doesn't support to this app. I have tried many times to allow my device microphone to this app. It's useless, even I have paid for this app.

August 20, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Sorry you had this issue - please go to support in the app or email hello@leyaai.com and we will do our best to help you.

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Rated 1 out of 5 stars

An automatic transaction was made from…

An automatic transaction was made from my account without my knowledge. Please, I need a refund of 6000 PKR.

August 18, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Please go to support in the app or email hello@leyaai.com and we will do our best to help you as soon as possible.

Rated 1 out of 5 stars

The next lesson doesn't work

The next lesson doesn't work, app gets hanged and not working, I have been subscribed again without my permission and deduct the amount from my account.
Please give back my money

August 13, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Please go to support in the app or email hello@leyaai.com and we will do our best to help you as soon as possible.

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