Letterstream Reviews 5

TrustScore 3 out of 5

3.2

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Company details

  1. Mailing Service

Written by the company

Printing and Mailing solution provider. Simply upload your documents in our secure portal and we will print and mail your documents for you. We send First-Class and Marketing Mail as well as Certified Mail and FedEx overnight letters. Why go to the post office when you can do it online!


Contact info

3.2

Average

TrustScore 3 out of 5

5 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

They don't have any options to reach…

They don't have any options to reach customer service. Zero stars.

February 14, 2025
Unprompted review
Letterstream logo

Reply from Letterstream

Hi Jared. First, thank you for using our service to send your important mailing. I see that you were able to make contact with our support team within 20 minutes of your first attempt to reach us and we mailed your job out on the same business day. We will ponder ways to make our service even faster.

If you ever feel we are tough to reach, you can use the instant message button on the lower right of the website for 24x7 support, you can email support@letterstream.com, which is monitored about 20 hours a day every business day, or you can click the help at the bottom of our website for instructional videos and a wide variety of topics. Additionally, you can always call support, if no one answers, just leave a voice message. Thank you for your feedback.

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Rated 2 out of 5 stars

I will be selecting another company with future mailings

I will be selecting another company to handle my company mailings. I do not have a huge amount, but it took 8 hours to manually upload each letter one by one, then I had to go through each one and it took another hour to add each one to the invoice. I emailed support twice and they still haven't gotten back to me. for one or two letters it is cool, and I only had 70 letters to send but it was such a manual process with zero support. they are non respondent. Honestly, with the billable hours I could have gone with a company that charges double and still paid less than the amount of manual process from this site... and now missed my deadline.

February 13, 2025
Unprompted review
Letterstream logo

Reply from Letterstream

Hi CS. We are so sorry for the difficulties that you encountered. Our website is really much easier to use than your experience, with many users creating their mailing jobs in less than 2 minutes. I was going to reach out personally and apologize, but, while we have a lot of users with similar names, there were none who reached out to support over the past 90 days. Please email support@LetterStream.com so we can help you make your future mailings quickly and effortlessly.

Rated 5 out of 5 stars

This company did good job on my letters…

This company did good job on my letters sending.
I have been using this company for few years.
They did reasonable fast work on my orders.
They sent my letters in 1 to 3 days.
They arrived every time. The tracking numbers are valid and all of my letters got delivered.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Who knew you could send physical mail…

Who knew you could send physical mail so easily from a cell phone. I needed to send a letter to my landlord and was able to type the letter and send it from my phone while visiting my favorite coffee shop. Fast and easy and didn't require special trips to anywhere.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

How a Money Frog and Letterstream Saved My Bacon

I’m not the kind of person who writes positive feedbacks often. I mean, who has the time for that? Unlike negative feedbacks, which people love to write and rant about. But one day, I found myself in a pickle. I had to sign and print a document for my business, or else I would lose money. And losing money is not fun, trust me. The problem was, I was out of state and had no access to a printer. My money frog was croaking in agony and begging me to do something. But I didn’t want to bother my friends with such a trivial request. So what did I do? I used this amazing service that lets you sign and print documents online for a low price and fast delivery! It was a lifesaver! I’m sure many people use this service secretly and don’t want to spill the beans. But I’m a generous soul and I want to share this gem with the world. So here you go, folks. If you ever need to sign and print something online, use this service.

April 12, 2023
Unprompted review
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