Lenskart Reviews 50,324

I had high expectations because the store looks great, and the frames are stylish. But the progressive glasses I bought (Japan brand, ₹6000) are a big disappointment. The mid-range vision is bar... See more

If you are a senior citizen and /or unwell and looking for an eye test at home (which btw, is a service that Lenskart claims to offer), just forget about it. Their field personnel are among... See more

I don't recommend Lenskart. No quality at all. Just looting people. Salespeople are not able to justify the quality and price of the products. Lenskart only works because of marketing, promotions and... See more

Recently bought a pair from the store here but customer care behaviour of the staff is rather rude when I went back for some repair. One doesn’t expect this from a leading company!

Mixed bag. In general, just a hyped up brand. Have been using spectacles for the past 30+ years. The steel series of spectacles by lenskart claims to be stainless steel, some store executive might eve... See more

Worst place to buy sunglasses , While selling the product they clam for one day delivery , After purchase they delivery date showed after 4 days for ready to deliver sunglasses . There is no post sale... See more

Product not delivered as promised and claimed by Lenskart. Customer helpdesk has absolutely no clue and could not 'Help' at all. I could have got the spectacles from a local maker much faster. Extreme... See more

its worst customer care , no one is picking the call. No one is replying on whatsapp, store call, and customer call. They first grab the money from customer and not delivery the product. I have be... See more

It is a company that cheats and manipulates customers. Cancelled my order within 15 minutes and the company says once you receive the product send it back because the product is immediately made. Ap... See more

3rd class service and staff first off all they don’t know to to do eye testing. I had purchased eyeglasses from janakipuram vistar store . Firstly they do incorrect eye testing then when complaining t... See more

Product was of bad quality. Glasses were repeatedly coming out of frame. Went to lenskart store several times to resolve issue. They use to repair/fix the glass but never suggested replacement. Howeve... See more

i bought john jacob frame with their top glasses, after 4 months inside of frame steel coating faded away they clamied glass was anti fog but when you leave from AC room whole glasses is fogged and it... See more

Frames are of very cheap quality. Roadside shops are selling better than Lenskart. Lenses are also of very low quality, and they are not qualified to make lenses. Only a marketing gimmick.

I ordered the Hustlr – Dark Night frame with Owndays Japan Clear Vision Lenses. However, the frame I received is tilted and faulty, and the lenses are not the Japanese glass I ordered. To make things... See more

They are very poor at service . Poor quality. Total mis commitment. It’s only a marketing company . They charge 400 % premium for display and marketing only. Actual pricing and quality is very ve... See more

Worst quality frame. Purchased 2 specs with John Jacobs frames for my father in May 2024, spending 18,000/- and within 6 months the frames formed green spots in its original golden finish. It appears... See more

They are the worst , I went to the store am their regular customer but one of the staff break my specs and ....for 3 months they harrassed me mentally and everything ......I spent 1500 and they broke... See more

Overall I feel this is one of the worst organisations that exist in India. They are capturing market share due to their pricing and there is a heavy focus on sales. However, when it comes to after-sal... See more

Worst company! Interesting story to read, enjoy it :( Some sales executive calls me (he had visited me in past). He visits and does an eye test. I place an order of 40k INR. I get delivered all w... See more

Made 2 pair of glasses, was asked to top up to better lens, was a 1 for 1 promotion. The glasses arrive 4 weeks late despite several chases. Now at 4 mobths we noted discolouration on the lens. We onl... See more

The worst customer support ever experienced. Ordered glasses were not according to prescription and quality issue with frame Never fulfilled the 14 days exchange or return. First time buyer but muc... See more

we purchase from your Kottayam Kerala Kalathipady branch ref id no-1297408075 nov 2024 and the frame got Brocken ---when we approached shoo they are telling no warrantee /guarantee on breakage to fram... See more

Bought using a buy one get one free offer form Lenskart in Manali. Got a massively more expensive price increase on the quoted price to get the best bifocal lenses as I have reading numbers also. The... See more

I also bought one plus one offer in 5600/- just on May 3rd and after using 1.5months both specs got loose , not able to sustain on the face. falling off easily , complaint them, they tried to... See more

I'm a regular customer of lenskart from Delhi. I ordered 3 eye glasses worth 15000 in 20th May. There was some issue in one eye glass which I asked to return and make it correct. The person in store s... See more

We didn't have a staff to help us out with the frames or any of our doubts we waited for over 15 minutes in the shop at Lenskart Kuravnkkonam branch, Trivandrum,Kerala. It was a complete waste of time... See more

Worst experience I've ever had. Ordered products more than 3 months ago, only half my order was ever delivered and the other half cancelled. No communication, no updates, I always need to chase Lenska... See more

Lenskart offers a great online shopping experience — with a wide variety of options, an easy ordering process, and nationwide service. On that front, they’ve done a good job. However, the quali... See more

If possible I would like to rate them 0 star. I am a lenskart gold customer and placed an order for two glasses under buy one get one scheme. First lenskart did eye checkup which was free but I was no... See more

I ordered a pair of bluray glasses for Rs.600 a month ago and I returned them after a couple of days. Till now, I haven't received the refund amount. So, please don't ever trust these nasty lenskart... See more

Extremely disappointing .very poor service and bad quality of glasses My glass frame developed rust within nine month og purchased When i approached for replacements retail showroom accepted the... See more

They are one of the most worst lenses store. They lie to people and try to lure them when anyone purchase it and doesn't provide enough details. But yes when you go to replace that is in warranty then... See more

I don't have a option of 0 star hence I had to select 1 star. I order a spec by visiting the shop where the home delivery showed my after 5 days for my power glass. I dint had any express delivery... See more

WORST EXPERIENCE EVER , I BOUGHT FRAME WITH LENS ON 9TH JULY BUT LATER IN THE MONTH OF AUGUST THE FRAME GOT DAMAGED ITSELF , SO I CALLED ON CUSTOMER CARE SERVICE AND RAISED A REQUEST FOR AN EXCHANGE... See more

Giving 1 star. Seems like they are not ready to service the frames. They want you to buy new products. A simple frame is not in stock.. all they say is they need to be ordered and takes 5 -10 days..... See more

I had a very bad experience with the Lenskart store at Hilite Mall. I cancelled an order for lenses and was assured that the refund would be initiated. It has been over 5 months now, and despite... See more

My experience with lenskart is absolutely pathetic. The sell product for Rs.6000 with less than 60 rupees. Worst

We have purchase a chasma for my grand daughter. But I am sorry to told u two times returns to your company to improve that frame but suitable to my G.D. I request u to improve that framework last tim... See more

"Extremely disappointed with LensKart's service this time! 😡 As a regular customer, I expected better. The delivery is over 10 days late, despite their promise of next-day delivery. I've placed the o... See more

Horrible specs company, the app is stupidly done ask me put in pincode instead of postal code in the end I found out myself, the specs are send from India warehouse and is very dirty when it arrived.... See more

Warning: Don’t buy from Lenskart outlets! This month, we purchased spectacles worth ₹3,200 from the Lenskart outlet at Mogalrajpuram, Vijayawada. The glasses were delivered on 12.06.2025, and s... See more

Very poor spex even the glass don't get clear as we clean it adress Lenskart hoshiarpur I also go to Lenskart store then they gave lens spray but it also does not clean the lenses i am irritated from... See more

I’ve been wearing specs for over 10 years, and for the past two years, I’ve been using Lenskart glasses. Unfortunately, this has been the worst experience so far. The lens quality is extremely poor—an... See more

I bought the Lenskart Gold membership expecting a genuine Buy 1 Get 1 Free offer, but it turned out to be a scam-like experience. Nowhere during the purchase did they clearly mention that the offer on... See more

Hi I am sharing my experience. I bought spectacles twice from this store this time delivery was late as per commited date. My order id is 1307909685 i confirmed order based on delivery, after conti... See more

I bought 4 chasma from Lenskart, and my bill was approximately ₹20,000. I believe I am authorised to avail the free chasma cleaner, but it was not given to me this time. Last time, you gave it wi... See more

Choosing Lenskart was the biggest mistake I made. They completely cheated me. Their prices are extremely high, and on top of that, they did not even follow the prescription I provided. They gave me le... See more

F it could go like 0 star..I'd have done that by now....I purchased 2 specs worth 7.5k and it was useless as the frame I chose was beautiful enough but the employees working in the store of VVIP mall... See more

If you are a woman, do not buy from lenskart. I bought eyewear from lenskart Delhi and they put camera in my glasses. I was unaware of it and lots of people knew my personal details. I was harassed so... See more

I had a very disappointing experience with Lenskart. The staff and customer care were unhelpful, and the delivery service was extremely slow. The product quality didn’t match the price at all—definite... See more