Leasingsolutions Bnpparibas Reviews 52

Our business was introduced to BNP Paribas Leasing Solutions through 4Com, who presented what appeared to be a simple cost-saving telecoms upgrade. We were verbally assured that costs would be around £655 per month. Eighteen months later, we discovered we had been placed into an 84-month finance lease exceeding £86,000 — funding basic office telephony equipment.

At no point before signing were we informed that BNP Paribas would be the finance provider; their name appeared only after the paperwork was finalised. That absence of disclosure falls short of the transparency we would expect from a regulated finance company.

When challenged, BNP have maintained that any issues rest with 4Com, despite having approved and administered the finance. As an FCA-regulated firm, they are required to ensure financed agreements are fair, proportionate, and entered into with informed consent — standards we do not feel were met in our case.

We also queried the direct debit setup process and whether proper notice and authorisation were obtained, but BNP’s responses have not resolved those concerns.

In our experience, BNP have provided limited accountability for how these arrangements were sold. Businesses should exercise great caution and insist on seeing the full finance documentation before agreeing to any lease connected to 4Com or its affiliates.

These people are the worst type, They are legalised scammers. I leased an Apple laptop and they are trying to claim for damages using images taken 3 weeks after the inventory. They can't prove I did the damage and they are rude and obnoxious about. The complaints department ignored me and took money from account. DO NOT USE. Thieves!!!!

Horrible company, basically criminal activity. After 5 years paying lease and after paying a 9k balloon payment there was quiet for at least one year. Then they’ve asked me to pay annually £680. They also informed me that I can sell van and pay them %2 of selling profit. Sold my van for £10k which was honest price for the market and should pay them %2 - £200. Today received a letter and they wanted me to pay them £12.000. Need help. They have money, lawyers, debt collectors and others. I’m alone with no income for now and no light in the tunnel. People please, avoid them at all cost. It’s hard to believe that in UK, country that I naively believed honest people should be under honest law protection things like this are happening.

Worst company I have ever worked with.
They are basically criminals with the most useless customer services.

They will bare faced lie just to get you off the phone do not trust them at any cost.

Please avoid this company. Husband leased a van 2020. Had been told of friends that finance companies had been turning down applications for new vans. So he decided to wait before renewing for a new model. We then had a request for a large payment to be withdrawn from our bank account. My husband rang and discovered it was a balloon payment. We had zero communication to tell us this was happening. We rang them to tell them that we needed time to access the money to pay this. We then paid thinking that we then would own the van. Two weeks later we received a letter for an amount which then has to be paid yearly while my husband still has the van unless he sells it and then if he does he has to pay 5% on the sale. At no time was this explained to my husband. How disgusting. We have since learned it is in the very SMALL print of the contract. My argument is that mu husband should of been informed at the very beginning of this process verbally when agreeing to this agreement. Even when paying the balloon payment they never explained that after this we would be liable for a yearly one of payment. So we could of looked at different avenues to resolve this issue in OUR best interests. AVOID. Don,t know how this companies get a way with this. Not for much longer.

STAY WELL CLEAR OF THIS COMPANY.
They'd rob the sugar out of your tea with there front loaded finance they don't tell you about. I borrowed £25,000 and after paying nearly £5,000 off after 9 months they are saying I owe the nearly £29,000.

Horrific leasing agreement with an annual £1k pay-out after you bought the vehicle and a 5% fee of the value of the sale of the van (which you have already bought).

why did the PEOPLES FORD sales person not highlight this fraud/scam.

Awful company, told me there would be a 5% fee if I sell the vehicle when I recalled zero notification of doing this. Had I read every last word of the contract maybe I would have found it in the tiny print, but lets be honest, this kind of thing they should tell you BEFORE you sign anything.
If I pulled this kind of stunt with my customers I would be out of business pretty sharpish as I'd be pulling wool over their eyes. But because its a 'Finance Company' they can hide all these bear traps in fine print.
Its digsusting.
You try to do things the correct way, spending a little more to get a better service and further your business and get absolutely bent over a table when you are unable to keep up the payments due to sickness and try to honestly sell the vehicle and terminate the agreement (having already spent £16000 already, mind!!!

Mis sold us a 5 YEAR contract. complained within allocated time

I have had the misfortune of dealing with BNP Paribas Leasing Solutions for a number of years since my local supplier for printing and copying equipment set me up with them.

Emails always have to be chased as they are not replied to within a week, if ever.

The staff on the phones have poor knowledge and no mandate to make common sense decisions.

When an agreement had to be amended recently it took months of chasing and they tried to overcharge me twice. If I didn't have a good head for numbers they would have billed me hundreds of pounds more than they should have.

A terrible business in every aspect I can think of - AVOID if you can.

Absolutely shocking company! Made a complaint in June and it's still not resolved (October) Customer service skills of a dead fish.
They can't manage to acknowledge an email let alone pick up the phone! Seriously horrendous service
We are now seeking legal actions to get a resolution it's ridiculous!

AVOID. Worst company we’ve dealt with.

I purchased a new van at the end of 2018 from Global vans on a three year term who have, unknown to me used BNPParibas as the leasing company to provide the finance. I have now had the van for the full term of three years and they have just took the final and very large settlement figure of £9000 out of my account. On speaking to accounts at BNP, despite what I was lead to believe as the full and final payment, they said to me that I would have to continue to pay another £460.00 + £48 admin cost every year as part of some sort of phase two lease term for ever until the vehicle is either scrapped, written off or sold and if it is sold they will require an additional 2% + vat of the final market value sale price.
So when you believe you are now the proud owner of your van after the three year term (paid in full), think again as you are not.
This agreement by BNP Parabis is a complete and utter con. Read the reviews for yourself.
You should NEVER use BNP for any form of finance what so ever. This company needs reporting to trading standards for FRAUDULENT practices..
It is a shame I can not leave a review rating for -5star or less..!!
BEWARE..!!

COMPLETE CRIMINALS....mislead you are lie to you. Sell you something you do not need and lock you into a contract at vast expense. No way out. Equipment not needed, but will not help.... AVOID

Terrible customer service, they have charged and extra over £1000 on a contract that ended.

I will taking this matter further to legal professionals and be reporting this company to the Financial Ombudsman

I was encouraged to take on a van lease bya franchise company. Due to COVID I am having to pay off the agreement early. To do this I have had to remortgage my house. So they want me to pay them £11000 for a van that is worth £7000, I then have to sell the van within 90 days at it's current value and pay them 2.5% plus VAT. BUT......WAIT FOR IT.... despite paying in full, they will continue to take direct debits until the van is sold! So I will end up paying them continuously even though I have already paid the settlement in full! DO NOT EVER TAKE ANY KIND OF AGREEMENT WITH THIS COMPANY, THEY ARE PARASITES OF THE WORST KIND.

In 2014 I took out an agreement with 4COM
for a business telephone system. There was no mention verbal or on contract of BNP Paribas. I have no problem with the equipment, BUT when I upgraded at 2 year intervals, I was never told they were adding 7 years on. They were in fact making up a new contract every 2 years SO 7 years always added. I did not upgrade last month. So have 5 years to go but am retiring due to age and pandamic effects. I would have thought in the last 2 years I have paid for the equipement? I urge anyone looking at these 7 year contracts to stay clear of them.

Absolute garbage ! So much pride and arrogance in the staff I had multiple home braches across France and one thing they were consistent was the pathetic service, hidden costs and scams. I was an innocent guy new to France and had to set up an acc they had some affiliation with my uni and the guy who helped me sign up to bnp added a super expensive insurance when I never asked for one yeah it was my fault for not reading the fine print but you have no idea the shadyness they are into stay away at all costs. disgusting !

I have just asked for a settlement figure for my Van, i have only had it 1 year and now i need to sell it as we don't need a van anymore, even if i had settled the van after i month ALL INTEREST IS PAYABLE £6150 gone, i told dealer that i never keep vehicles longer than a couple of years, nobody but nobody tells you this information, all bap could say was small print you agreed not to be bound by the consumer credit act! The Dealer in Edinburgh Ford should have said something as i made my intention clear, this should be illegal, in all my years of funding vehicles i have never come across this, just disgusted, DO NOT GO NEAR BNP PARIBAS, FOR ANYTHING!! My loan started as £30800 and now after 13 month they are asking for £30500!!! just a disgrace this should be spelled out loud and clear and it just isn't, this will not be the end of it.

ive just received a reply from bnp after the review i left a couple of days ago, i quote .. " thank you for the email. our solicitors Gisbys are now dealing with this matter, we understand that you have been supplied their contact details and would advise that you continue to discuss this matter directly with them " yes i am in contact with them , they know all about the fraud thats taken place within the company bnp were funding, but that doesnt alter the fact that bnp are still demanding a massive payment that was fraudently set up which we were completely unaware of , i guess i was correct in what i said in my previous review, that bnp are no longer able to get their money back from TETCOM as they went into liquidation, so its a matter of jumping on the many companies that got unfortunately involved with them to get their money back no matter what the circumstances are, and to be perfectly honest, looking at bnp,s reviews on this site, they are no better than they were. disgraceful !