JPC Direct Limited Reviews 400

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its excellence and the team's extensive knowledge. Consumers appreciate the prompt responses, quick delivery, and the helpfulness of the staff, who are always ready to offer valuable advice and technical assistance. People are particularly impressed with the company's ability to quickly dispatch orders and provide parts, often exceeding expectations. The quality of the products is also a recurring theme, with reviewers noting that items are new, as described, and fairly priced. The efficient service and user-friendly website further contribute to a positive customer experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have enjoyed a good experience with this company and can thoroughly recommend. I was guided by Tom on my choice of bow thruster to be fitted by myself to my Sealine F43. I am grateful to Tom w... See more

Company replied

Rated 5 out of 5 stars
Verified

Really impressed by JPC Direct, their knowledge, product range and personal service. Greg has been excellent at sourcing and supplying hard to find Isotherm spare parts. Wouldn’t hesitate to use again... See more

Company replied

Rated 5 out of 5 stars
Verified

All round good experience on - Price & quality of the item. Communication & postage Will use again

Rated 5 out of 5 stars

I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too. It was clear through sev... See more

Company replied

Rated 3 out of 5 stars
Verified

I did not receive a confirmation of booking when I purchased a fridge via Paypal. But when I called to ask if my purchase had gone through JPC contacted me straight back to conform it was arriving the... See more

Rated 5 out of 5 stars

Started working for JPC last month and I'm sad to be leaving so soon due to moving to Wales. Management and employees have been really welcoming that I've felt part of the team straight away. I wi... See more

Company replied

Rated 5 out of 5 stars
Verified

The company responded to my technical question very promptly and gave me valuable advice. They helped me select the correct product required to solve the problem and dispatched it very quickly. When... See more

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Rated 5 out of 5 stars
Verified

It took a while to sort the delivery issue and the staff at JPC helped in finding the package. Happy with the customer service from Greg and happy with the service kit. We could have avoided the deliv... See more

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Rated 5 out of 5 stars
Verified

Fantastic service! Received a call from JPC to ensure that the item I ordered online was correct before despatch as previous customers had ordered the wrong item. They have very useful and detailed... See more

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Rated 4 out of 5 stars
Verified

There was an error in the initial item picking -- I ordered 2 items and only 1 was shipped out. After a quick email to JPC Direct, the 2nd item was immediately shipped to me. I understand that mista... See more

Company replied

Rated 5 out of 5 stars
Verified

I telephoned with a Webasto Airtop 5000 problem, Fault code 01 which means the heater will not start ..... something already known! I received advice, took it, ordered and received the part, installe... See more

Company replied

Rated 5 out of 5 stars

We have been using Tom and JPC for over 10 years for support and spares with Webasto heaters and Sidepower bow thrusters. His technical support has been invaluable to our company throughout this time

Company replied

Rated 5 out of 5 stars
Verified

The service and advice was extremely helpful. Expedited our order promptly. On a previous purchase I had to return a product as I had incorrectly ordered. No problem returning for a full credit. In... See more

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Rated 5 out of 5 stars
Verified

Great help and advice to identify the problem with our bow thruster then prompt delivery of the necessary parts. Can’t recommend JPC enough.

Company replied

Rated 4 out of 5 stars
Verified

Good products at reasonable prices with great communication. Thought that delivery was a bit expensive even though it arrived quickly. This is why I withheld the final star.

Company replied

Rated 5 out of 5 stars

I would just like to thank Tom and Alf for the quality workmanship and service on the installation of my bow thruster and wiring of my windlass anchor. Very knowledgeable and professional company and... See more

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Rated 5 out of 5 stars
Verified

Brilliant service. Absolutely on the ball withbevery aspect. Answered the phone quickly and was immediately able to help. Nothing too much trouble.

Company replied

Rated 5 out of 5 stars
Verified

Contacted JPC Direct as I needed some spare parts for our Webasto diesel heater. Customer service was very good, with a very prompt delivery. Would recommend.

Company replied

Rated 5 out of 5 stars

Had carbon heads and pin requirements for Sleipner side power Bow Thruster JPC Direct Ltd responded promptly to my overseas requirement and delivery of end product was well within expected timeline... See more

Rated 5 out of 5 stars

I had a Side-Power Sternthruster with remote control fitted to my Broom 29 prior to Christmas. Due to Covid -19 restrictions I was unable to visit the boat, but I was updated by the company with phot... See more

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Rated 5 out of 5 stars
Verified

Outstanding Service from JPC Direct. I placed my first order with them recently and was delighted to receive my item promptly. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Tom responded immediately to my query and special ordered a part for my Isotemp water heater. Arrived on time and at a fair price.

Company replied

Rated 5 out of 5 stars
Verified

Excellent company I called to check stock level on a fridge paid at 11am and arrived the next day will be ordering from them again

Company replied

Rated 5 out of 5 stars
Verified

They were able to provide a particular size and shape of product, that most other sellers were unable to provide.

Company replied

Rated 5 out of 5 stars
Verified

Well packaged. Fast delivery, meant we were back on the road fully functional for our next trip

Company replied

Rated 5 out of 5 stars
Verified

Have used this company in the past and they continue to offer a flexible and helpful service, will use again

Company replied

Rated 5 out of 5 stars
Verified

The quality of the products and the prices were great and the after service was second to none, especially when there were parts missing and they shipped out replacements immediate and I received them... See more

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Rated 5 out of 5 stars
Verified

I needed the remote panel for the battery charger and it was provided quickly and efficiently

Company replied

Rated 5 out of 5 stars

Flawlessly professional, extremely knowledgeable service: everyone at JPC always goes the extra mile, not only with efficient supply of components but with exceptionally clear and precise answers to t... See more

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Rated 5 out of 5 stars
Verified

Ordering and Delivery was very easy and all replacement parts where Delivered on time would highly recommend this company

Company replied

Rated 5 out of 5 stars
Verified

Painless transaction, web site easy to use, delivered the next day ordered.

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Rated 5 out of 5 stars
Verified

Quick delivery but more importantly, a rapid and helpful answer to a related technical question, and quibble free return of part of my order.

Company replied

Rated 5 out of 5 stars
Verified

Replacement part fixed the problem. Prompt delivery and good value

Company replied

Rated 5 out of 5 stars
Verified

Shipping was fast and was the exact product fit I needed. Will definitely use this sele4 again.

Company replied

Rated 5 out of 5 stars
Verified

Very happy with the service which I received from JPC. Would highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Fast efficient service. Product in stock and delivered the next day. All great.

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Rated 5 out of 5 stars

Extensive catalog of spare parts, very useful website to find the necessary spare part, efficient service and fast shipping

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Rated 5 out of 5 stars
Verified

I have no idea what I bought from you but you pestered me for a review so here it is.

Company replied

Rated 5 out of 5 stars
Verified

Kept well informed and delivered as promised.. thank you

Company replied

Rated 5 out of 5 stars
Verified

Very good service! The items where new and as ordered. Delivery time was as faster.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. Order arrived early which was very helpful

Company replied

Rated 5 out of 5 stars
Verified

Excellent assistance, advice and delivery of my fridge. Many thanks

Company replied

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Company details

  1. Marine Engineer
  2. Air Conditioning System Supplier
  3. Electronic Spare Parts and Components Store
  4. Boiler and Heating Service
  5. Refrigerator Repair Service
  6. Refrigerator Store

Written by the company

JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


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Rated 1 out of 5 stars

Worst company ever

Worst company I have ever dealt with, rang customer service enquiring about order told they had been despatched 3 days ago , rang back 10 minutes later told order has not yet been despatched, I asked to cancel order and was told that even though not yet despatched they could not cancel the order,, but told I could return but would have to pay return postage on top of delivery charge that has not even taken place, most unhelpful customer service staff I have come across, avoid this company
I have given 1 star as it is not possible to give a zero.

July 15, 2025
Unprompted review
JPC Direct Limited logo

Reply from JPC Direct Limited

Hi Ross - We have never had an order from you - I think you have posted this review to the wrong business and we would appreciate it if you could remove it? - Kind regards - Greg Eden (JPC)

Rated 3 out of 5 stars
Verified

I did not receive a confirmation of…

I did not receive a confirmation of booking when I purchased a fridge via Paypal. But when I called to ask if my purchase had gone through JPC contacted me straight back to conform it was arriving the next day. So all good in the end but Paypal confirmations need looking at

June 13, 2025
Rated 5 out of 5 stars
Verified

The chaps definitely go the extra mile and are very helpful.

The service and advice was extremely helpful. Expedited our order promptly.
On a previous purchase I had to return a product as I had incorrectly ordered. No problem returning for a full credit.
Integrity is quite obvious.

June 9, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Lovely review Brian. Thanks so much for taking the time and we really appreciate your support - Greg (JPC)

Rated 5 out of 5 stars
Verified

Great help and advice

Great help and advice to identify the problem with our bow thruster then prompt delivery of the necessary parts. Can’t recommend JPC enough.

June 3, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

This is great news and we really do appreciate your taking the time to leave us a review - Greg (JPC)

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Rated 5 out of 5 stars
Verified

Quick delivery but more importantly

Quick delivery but more importantly, a rapid and helpful answer to a related technical question, and quibble free return of part of my order.

May 20, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Exactly what we like to hear and really glad we could help - Greg (JPC)

Rated 5 out of 5 stars
Verified

Good advice

Good advice
Good service

May 27, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Really glad we could help and appreciate your taking the time to leave us a review - Greg (JPC)

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Rated 5 out of 5 stars
Verified

Well packaged

Well packaged. Fast delivery, meant we were back on the road fully functional for our next trip

May 19, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Great news - thanks for letting us know and for showing us your support by leaving a review - Greg (JPC)

Rated 5 out of 5 stars
Verified

Returning customer…

Have used this company in the past and they continue to offer a flexible and helpful service, will use again

May 15, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Thanks, Graham - we really appreciate your support - Greg (JPC)

Rated 5 out of 5 stars
Verified

Sleipner 100/185 Bow thruster

I have enjoyed a good experience with this company and can thoroughly recommend.
I was guided by Tom on my choice of bow thruster to be fitted by myself to my Sealine F43. I am grateful to Tom who imparted much guidance and tips including a wealth of technical information to make this installation as seamless as possible which it was.
My boat was relaunched last week and the performance of this beautiful engineered thruster was amazing.
Thank you very much.
Trevor Grigg.

May 2, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Trevor we are just delighted to provide the service that you needed and very grateful that you felt able to show your appreciation is such a way - Thanks so much - Greg (JPC)

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Rated 5 out of 5 stars
Verified

Brilliant service

Brilliant service. Absolutely on the ball withbevery aspect. Answered the phone quickly and was immediately able to help. Nothing too much trouble.

May 6, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Great news, John and delighted that we were able to get the issue resolved in a trouble-free manner. Really appreciate your support. - Greg (JPC)

Rated 5 out of 5 stars
Verified

Really impressed by JPC Direct

Really impressed by JPC Direct, their knowledge, product range and personal service. Greg has been excellent at sourcing and supplying hard to find Isotherm spare parts. Wouldn’t hesitate to use again and recommend.

May 6, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Thanks for your support, John. Really glad that we were able to help you out. - Greg (JPC)

Rated 2 out of 5 stars
Verified

Disappointed in shipping costs

Disappointed in shipping costs. Don’t recall the site asking for shipping preference and most $ approach was used. Between VAT and shipping paid 3x for product

May 2, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Hi Valentine - I am very sorry that you were unhappy with the service - I am afraid that the cost is standard for courier delivery from the UK to the US - and we use Fedex as they are the most reliable courier - turning around delivery over a weekend is arguably a pretty good service. I am sorry that you felt let down by the service that we provided.

Kind regards -

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Rated 5 out of 5 stars

Working for JPC

Started working for JPC last month and I'm sad to be leaving so soon due to moving to Wales.
Management and employees have been really welcoming that I've felt part of the team straight away.
I will miss the girls M&S so much as they've been amazing to work with.
I can't express how much I appreciate everything JPC has done for me by taking me on and trusting me to work along side them.
Thank you.

April 12, 2025
Unprompted review
JPC Direct Limited logo

Reply from JPC Direct Limited

Hi mate - I think you have the wrong JPC - good luck in Wales. - Kind regards, Greg

Rated 5 out of 5 stars
Verified

Overcame delivery issues with great customer service

It took a while to sort the delivery issue and the staff at JPC helped in finding the package. Happy with the customer service from Greg and happy with the service kit. We could have avoided the delivery issues if I had known who the local delivery carrier was since the attempted delivery notice was somehow lost. Thank you again.

March 27, 2025
JPC Direct Limited logo

Reply from JPC Direct Limited

Hey - am glad we got there in the end, and everything is working OK. Thanks for leaving a review. Greg (JPC)

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