I have enjoyed a good experience with this company and can thoroughly recommend. I was guided by Tom on my choice of bow thruster to be fitted by myself to my Sealine F43. I am grateful to Tom w... See more
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JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.
Riverside Estate, Brundall, NR13 5PL, Norfolk, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 month
All round good experience on -
Price & quality of the item.
Communication & postage
Will use again
Worst company I have ever dealt with, rang customer service enquiring about order told they had been despatched 3 days ago , rang back 10 minutes later told order has not yet been despatched, I asked to cancel order and was told that even though not yet despatched they could not cancel the order,, but told I could return but would have to pay return postage on top of delivery charge that has not even taken place, most unhelpful customer service staff I have come across, avoid this company
I have given 1 star as it is not possible to give a zero.
Reply from JPC Direct Limited
I did not receive a confirmation of booking when I purchased a fridge via Paypal. But when I called to ask if my purchase had gone through JPC contacted me straight back to conform it was arriving the next day. So all good in the end but Paypal confirmations need looking at
The service and advice was extremely helpful. Expedited our order promptly.
On a previous purchase I had to return a product as I had incorrectly ordered. No problem returning for a full credit.
Integrity is quite obvious.
Reply from JPC Direct Limited
Great help and advice to identify the problem with our bow thruster then prompt delivery of the necessary parts. Can’t recommend JPC enough.
Reply from JPC Direct Limited
Quick delivery but more importantly, a rapid and helpful answer to a related technical question, and quibble free return of part of my order.
Reply from JPC Direct Limited
Reply from JPC Direct Limited
Reply from JPC Direct Limited
Well packaged. Fast delivery, meant we were back on the road fully functional for our next trip
Reply from JPC Direct Limited
Have used this company in the past and they continue to offer a flexible and helpful service, will use again
Reply from JPC Direct Limited
I have enjoyed a good experience with this company and can thoroughly recommend.
I was guided by Tom on my choice of bow thruster to be fitted by myself to my Sealine F43. I am grateful to Tom who imparted much guidance and tips including a wealth of technical information to make this installation as seamless as possible which it was.
My boat was relaunched last week and the performance of this beautiful engineered thruster was amazing.
Thank you very much.
Trevor Grigg.
Reply from JPC Direct Limited
Brilliant service. Absolutely on the ball withbevery aspect. Answered the phone quickly and was immediately able to help. Nothing too much trouble.
Reply from JPC Direct Limited
Really impressed by JPC Direct, their knowledge, product range and personal service. Greg has been excellent at sourcing and supplying hard to find Isotherm spare parts. Wouldn’t hesitate to use again and recommend.
Reply from JPC Direct Limited
Reply from JPC Direct Limited
Disappointed in shipping costs. Don’t recall the site asking for shipping preference and most $ approach was used. Between VAT and shipping paid 3x for product
Reply from JPC Direct Limited
Started working for JPC last month and I'm sad to be leaving so soon due to moving to Wales.
Management and employees have been really welcoming that I've felt part of the team straight away.
I will miss the girls M&S so much as they've been amazing to work with.
I can't express how much I appreciate everything JPC has done for me by taking me on and trusting me to work along side them.
Thank you.
Reply from JPC Direct Limited
It took a while to sort the delivery issue and the staff at JPC helped in finding the package. Happy with the customer service from Greg and happy with the service kit. We could have avoided the delivery issues if I had known who the local delivery carrier was since the attempted delivery notice was somehow lost. Thank you again.
Reply from JPC Direct Limited
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