Free Fusion LTD Reviews 460

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and speed. Many consumers have reported positive experiences with phone repairs, often mentioning quick turnaround times. People appreciate the clear communication throughout the repair process, with email updates keeping them informed. Consumers also value the reasonable prices and the quality of the repair work. Several reviewers specifically commend the customer service, describing the staff as helpful, polite, and friendly. The company's ability to fix various issues, including water damage and broken screens, is a recurring theme in the feedback.

Based on these reviews

Rated 5 out of 5 stars

We've used this company time and time again - good communication - always helpful - turnarounds times good - great value!! ESPECIALLY as the phone & iPads are given a new lease of life. Bargain!!

Rated 5 out of 5 stars
Verified

Easy to follow website which correctly identifies the correct device and the repair required. Screen replacement looks perfect - device now looks as good as new. Very well packed and protected for r... See more

Rated 5 out of 5 stars

I 've had some issues after water damage. I've received prompt response from Free Fusion. Battery and screen has been changed just in couple of days for affordable price. Phone works perfect now, cust... See more

Rated 5 out of 5 stars

I used them when my daughter damaged my iphone 11 pro max. Found them online, checked customer feedbacks and booked the repair. Cost of repair was significantly lower than in Apple store. I sent it on... See more

Rated 4 out of 5 stars

Great price for a battery replacement on my iPhone 12 mini (that shows battery health in Settings, unlike most ‘cheap’ batteries). Slight snag that the return got lost in the post (these things ha... See more

Rated 5 out of 5 stars

I have used Free Fusion whenever I have had a problem with my phone. They have always been very knowledgeable and professional, demonstrating fantastic customer service at a decent price. Free Fusio... See more

Rated 5 out of 5 stars

Yet another positive experience! I have been using FreeFusion for years with my family. As a family of 6, with 3 teenagers and a younger child, we have had many mishaps with the phones in our hou... See more

Rated 5 out of 5 stars

Absolutely stunning service. This is the only company I found that also replaces broken iPhone screens only without replacing the entire display unit. Booked online and sent off phone, received an e-m... See more

Rated 5 out of 5 stars

Following an online search for mobile phone repair service, took the plunge and sent my iPhone to Free Fusion Ltd. for new battery and charging port. Very impressed with comunication and repair work.... See more

Rated 4 out of 5 stars

Sent an iPhone XR for a front camera replacement, I was a bit worried about sending my device to a company located far from where I live. As it happened; my phone had more problems...Free Fusion tried... See more

Company replied

Rated 5 out of 5 stars

Having smashed my phone screen last week, I contacted Free Fusion to repair it the next day as my iphone froze completely and couldn’t reach my contacts or messages. I went to the shop early morning... See more

Rated 5 out of 5 stars

Was sceptical at first about travelling from Birmingham to Northampton, as the price was cheaper than anywhere else, especially for an OLED screen. However after looking through reviews I made the tri... See more

Rated 5 out of 5 stars

Can't recommend Free Fusion enough. Having made a purchase during their sale, I was able to get the front screen of my iPhone XR fixed for £85.99 which was by far the most competitive. Angela... See more

Rated 5 out of 5 stars

Had an Iphone 5 with severe water damage. They thought they could fix it and quoted me a price (approx.£100), After several days when they thought it OK they told me that after tests they could not w... See more

Rated 5 out of 5 stars

My iPhone 11 was completely smashed and The LCD was very damaged but Free Fusion LTD provided an amazingly quick service and brilliant repair with such an affordable price! I couldn’t be more happy w... See more

Company replied

Rated 5 out of 5 stars

A fantastic, complete service at an amazing price. My iPhone was repaired within the hour and works like it’s brand new. I live in Northampton and work in London and despite there being other companie... See more

Rated 5 out of 5 stars

Wife's 3 year old iPhone 5 speaker packed up. So, do we say ho hum and start a fresh contract with new phone or try and mend? Took the latter option when I saw the prices charged by Free Fusion, poste... See more

Rated 5 out of 5 stars

I just want to say how impressed I have been with this company. My daughter dropped her phone and the front camera wasn’t working so we booked a repairing. It turned out that in addition to the front... See more

Company replied

Rated 5 out of 5 stars

After insuring my phone with a bogus insurance company and waiting 2 weeks for a response and getting nowhere fast. i needed my phone fixed Asap! I found this little gem on the internet, sent them m... See more

Rated 3 out of 5 stars
Verified

I got my iPhone 12 battery replaced and I paid for the “Battery Health Available”. My battery health is showing up but I’m continuously getting this annoying “Unable to verify this iPhone has a genuin... See more

Rated 5 out of 5 stars

Excellent service: I sent my phone to them on a Saturday, and had it back - repaired to a very high quality - on Tuesday. They were also easy to contact and talk to via email throughout. The cost of t... See more

Rated 5 out of 5 stars

Free Fusion Ltd have been great people to deal with, they kept me informed about progress by email and contacted me by phone about a revised option for repair which I readily agreed to. They deliver a... See more

Rated 5 out of 5 stars

I used free fusion to repair an iphone that was not getting signal. Booking the repair via their website was really easy. Just select the phone and the type of repair needed and the price is there f... See more

Rated 5 out of 5 stars

Faultlessly efficient I posted my IPod Classic to them on the Wednesday. On Thursday I received email notifications to tell me that by device had been 1) received 2) fixed and 3) dispatched, all d... See more

Rated 5 out of 5 stars

sent them my daughters water damaged 5s, they came back with 3 extra items that were broken, which i half expected, but the price to repair them was very fair,i thought. before going ahead with the r... See more

Rated 5 out of 5 stars

I love my old generation 5 iPod Classic, but the earphone socket broke and the Apple Store would not mend it. I posted it to Free Fusion on Wednesday last week and received it back in full working ord... See more

Rated 5 out of 5 stars

Was very impressed with the efficiency of the service. My phone was beyond repair, however, they let me know this within less than a day from them receiving my phone. They sent it back promptly. Would... See more

Rated 5 out of 5 stars

Turnaround has always been extremely fast providing you sensibly pay for express and insured shipping in both directions. Phones always fixed first time. Multiple phones sent over the years.

Rated 5 out of 5 stars

Really excellent service. I have used them twice and I was really wary the first time of sending my daughters iPhone through the post to a company I had no idea about and both times the service repai... See more

Rated 5 out of 5 stars

Such a helpful and efficient company, I had called several places to try and get a new battery fitted in my old iPhone, and with no luck! But Fusion sorted it within an hour. Fantastic!!

Rated 5 out of 5 stars

Great and professional service, they were updating us all the time to make sure we are aware of the progress of our repairs😊 Thank you very much again as this wasn’t the first time with Free Fusion... See more

Rated 5 out of 5 stars

Fantastic communication from start to finish explained all possibilities of repair and recommended the best way forward to bring my product back to “like new” looks and performance. Friendly and po... See more

Rated 5 out of 5 stars

Just collected a water-damaged phone which they worked on for several days to investigate water damage. The team worked very hard to repair this old device, although it’s still not working properly,... See more

Rated 5 out of 5 stars

Wonderful communication and very fast service. I posted my ipod on the Monday, received an e-mail Tuesday to acknowledge receipt and a further one later the same day to say it had been repaired and d... See more

Rated 5 out of 5 stars

Highly recommended. I have had to use Free Fusion quite a few times now to change smashed screens on my iphones (clumsy me). The customer service is excellent, especially Angelika and Callie as they... See more

Company replied

Rated 5 out of 5 stars

Thank God I found this company online was a bit apprehensive to send my sons iphone 11 in but had full assurance from the company & conversations with Angela I need not have worried because the screen... See more

Company replied

Rated 5 out of 5 stars

Great customer service from start to finish. Very friendly people, found the prices to be very reasonable and my screen replaced in a very quick time. Over all very satisfied and would definitely reco... See more

Rated 5 out of 5 stars

Have repaired a couple of items for us now. Give you a quote. No hidden costs. Friendly. Work done to a high standard and promptly. My son uses his iPad to communicate so they knew how important to ha... See more

Rated 5 out of 5 stars

Fast and helpful communication before I decided to use their services. I posted it out to them and received and email to tell me my phone had arrived safety. Very fast at fixing the problem and would... See more

Company replied

Rated 5 out of 5 stars

Needed a new screen for my Samsung J+ after dropping it. This place seemed like it had good reviews and was nearby so thought I'd give it a go. The repair itself was done within a couple of days an... See more

Rated 5 out of 5 stars

Absolutely delighted with service received today from this company. Repairs carried out very quickly included a replacement screen and battery together with repair of a non-functioning 'selfie' c... See more

Rated 5 out of 5 stars

5 star service! Free Fusion repaired my phone quickly and professionaly in their store in Corby, it was express repair for fantastic price, I am glad I found them and I'l definitely recommend them to... See more

Rated 5 out of 5 stars

Having had a really bad experience with a postal repair company in the past I wanted a walk-in repair company to repair ruined iphone 6 screen for my dad. I booked it in their shop and they repaired w... See more

Rated 5 out of 5 stars

I used Free Fusion Ltd for a battery replacement for my iPhone 7. Their service and communication were excellent. My phone was fixed and dispatched in under 24 hours. I would definitely use them again... See more

Rated 5 out of 5 stars

Without a doubt a truly outstanding service. Shipped my phone on Friday for inspection and advice whole repair completed and phone back working on following Wednesday. A Truly outstanding service... See more

Rated 5 out of 5 stars
Verified

Great Service. Rear glass repair of iPhone 16. Many local shops said they couldn’t do it. Free Fusion did a brilliant repair for a really good price and had the phone back to me quickly. Will use a... See more

Rated 5 out of 5 stars

I was distraught after dropping my iphione in water, I did the good old leaving it in rice and nothing. I found iphone specialists online and was dubious about sending off my phone. I emailed first an... See more

Rated 4 out of 5 stars

iPhone Specialist repaired my iPhone 3GS which had a faulty backlight, and returned it within a day or two. Very good service at a good price. The only reason I haven't given them five stars is t... See more

Rated 4 out of 5 stars

Quite pleased with the service i received on my ipod touch cracked screen,came back as good as new.Only thing stopping me awarding 5 stars was that it took 1 week and not 1 day as stated on website to... See more

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Company details

  1. Cell Phone Store
  2. Computer Store

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.8

Excellent

TrustScore 5 out of 5

460 reviews

5-star
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Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Thank You to the Professionals at Free…

Thank You to the Professionals at Free Fusion!

I just wanted to say a big thank you to the amazing team at Free Fusion. I had crashed the screen of my Samsung Galaxy S23 Ultra and brought it in on 17.09.2025. In just 2 hours, the repair was done — no issues at all, and the phone works perfectly.

I’ve been so busy and didn’t have the time to sit down and write this sooner — sorry about that!

The staff were incredibly friendly and professional throughout the whole process. Thank you again, guys — you’re the best!

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Definitely Recommend

Great Service. Rear glass repair of iPhone 16. Many local shops said they couldn’t do it. Free Fusion did a brilliant repair for a really good price and had the phone back to me quickly. Will use again as and when needed

August 26, 2025
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Rated 5 out of 5 stars

Team worked hard to try and fix my IPhone problem

Just collected a water-damaged phone which they worked on for several days to investigate water damage. The team worked very hard to repair this old device, although it’s still not working properly, and I found Angela very helpful about future iphone purchase, and she couldn’t have explained things more clearly.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent,sent my sons phone to be…

Excellent,sent my sons phone to be repaired/the back was smashed,sent it on Thursday,received it back good as new on Saturday.thank you very much guys.very much appreciate the good job you have done.i am a first time customer and will be back.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Have repaired a couple of items for us now. Give you a quote. No hidden costs. Friendly. Work done to a high standard and promptly. My son uses his iPad to communicate so they knew how important to have it back quicky. Also recommend covers. Highly recommend.

June 17, 2025
Unprompted review
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