IPERCERAMICA Reviews 6,938

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Getting in touch with Iperceramica headquarters was very easy — they quickly forwarded my request to the shop that had exactly what I needed. We ordered a parquet with rubber underneath, and eve... See more

Rated 1 out of 5 stars

Placed an order for 3 items; A shower tray, A glass screen and a shower column in APRIL 2025 with IPERCERAMICA Malta. When placing an order I was informed delivery in first TWO weeks of JUNE 2025.... See more

Rated 5 out of 5 stars

Putting the order trought paying for it and receiving the order was easy with no stress...the staff has been very patient and any questions has been answered kindly...would definitely buy in Iperceram... See more

Company replied

Rated 5 out of 5 stars

Communication with Iperceramica headquarters was efficient, and my request was promptly forwarded to the relevant store. The parquet with integrated rubber underlay was prepared accurately, securely p... See more

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Company details

  1. Interior Designer

Information provided by various external sources

Iperceramica è la prima catena di negozi totalmente italiana per la vendita di piastrelle, pavimenti, rivestimenti, parquet sanitari, arredo bagno e tantissimi altri prodotti. Forte dell’esperienza ormai decennale dei suoi numerosi negozi distribuiti su tutto il territorio nazionale, propone la sua formula innovativa di vendita anche online. Tantissimi prodotti al miglior prezzo del mercato con consegna diretta a domicilio garantiti dal numero uno in Italia. Visitate i nostri cataloghi e scegliete i prodotti giusti per voi oppure venite a trovarci in negozio!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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2-star
1-star

Replied to 79% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Installation of parquet

Communication with Iperceramica headquarters was efficient, and my request was promptly forwarded to the relevant store. The parquet with integrated rubber underlay was prepared accurately, securely packed, and easy to handle upon delivery. Installation was completed smoothly — 90 sqm, including borders, in just six hours. Excellent quality and service throughout.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Parquet installation

Getting in touch with Iperceramica headquarters was very easy — they quickly forwarded my request to the shop that had exactly what I needed.

We ordered a parquet with rubber underneath, and everything was handled perfectly. The order was prepared with great accuracy, and the material arrived very well packed. Once delivered, we dismantled the pallet and easily carried everything upstairs by hand.

In just 6 hours, we managed to cover 90 sqm, including all the borders.
An amazing result — truly worth the purchase, both for the quality and the overall experience.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

NO DELIVERY AND NO REFUND.

Placed an order for 3 items; A shower tray, A glass screen and a shower column in APRIL 2025 with IPERCERAMICA Malta. When placing an order I was informed delivery in first TWO weeks of JUNE 2025.
Tray and Screen did eventually arrived in First week of AUGUST 2025 but without the Shower unit. After another 3 weeks, shower unit arrived only to find it was FAULTY. Company agreed to exchange it BUT REFUSED REFUND. It's now almost end of SEPTEMBER 2025 and still no delivery of an exchange shower unit. FIVE months WAITING for completion of 3 items ORDER.
FIVE MONTHS and still no Shower installed!!!
If IPERCERAMICA cannot deliver in time, can it at least REFUND my money BACK? What's STOPPING it???

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering and delivery

Putting the order trought paying for it and receiving the order was easy with no stress...the staff has been very patient and any questions has been answered kindly...would definitely buy in Iperceramica again

September 16, 2025
Unprompted review
IPERCERAMICA logo

Reply from IPERCERAMICA

Thank you!!

Rated 1 out of 5 stars

The rudest staff I have ever had to…

The rudest staff I have ever had to encounter especially the man with the bald hair in the showroom of Msida Malta. First and last time ever buying from there they do not inform you that they do not offer a delivery when paying for full beware

August 19, 2025
Unprompted review
IPERCERAMICA logo

Reply from IPERCERAMICA

Good afternoon, we are really sorry to read your review.

Rated 5 out of 5 stars
Verified

Sofia the IPERCERAMICA agent gave us…

Sofia the IPERCERAMICA agent gave us excellent support. Although we are not speaking Italian, she was very paitent and spent the time to explain everything and also to choose the products that we need. We will defenetly come back to that store and look for Sofia to help us in case we need anything

February 5, 2025
IPERCERAMICA logo

Reply from IPERCERAMICA

Dear mr Englander, we are really pleased to read your review! Thank you!!

Rated 1 out of 5 stars

Horrible Service

Sent grey instead of sable green tiles and then gave me an excuse that productions of tiles differ. Apparently from green to grey. Customer service is a joke. Tiles are ok but the real difference in these online places is how they respond when they get an order wrong or have a quality issue. This company is not a valid trustworthy trade partner

January 23, 2024
Unprompted review
Rated 5 out of 5 stars
Verified

Veloci

Veloci, efficienti ed assistevoli

December 14, 2023
IPERCERAMICA logo

Reply from IPERCERAMICA

Grazie signor Segato!

Rated 5 out of 5 stars
Verified

Great customer service

The team in Alessandria is very helpful and explains the purchase and delivery process very well. They look out for you as a customer. From consultation to delivery!
We will happily come back and recommend them.

December 5, 2023
IPERCERAMICA logo

Reply from IPERCERAMICA

Dear Nancy, we are truly delighted by this wonderful review!!! Thank you!!!

Rated 5 out of 5 stars

Extremely Professional and easy to deal with.

Ordered bathroom tiles online. Great price and beautiful tiles. Excellent communication regarding delivery which arrived two days earlier than advised. We were unable to check the tiles when delivered because we had 19 packets and they were very heavy. Unfortunately the last two packets at the bottom were cracked and unusable. Contacted Iperceramica they asked for photos, opened a complaint file and then dispatched two new packs of tiles to us in order that we could finish our bathroom. Very professional company with excellent customer care follow up. We will order from them again because of their customer care, beautiful products and great prices.

September 8, 2023
Unprompted review
IPERCERAMICA logo

Reply from IPERCERAMICA

Dear Mrs Brown, we would thank you for this kind and very very positive review. Thanks a lot!!!

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