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illimity Reviews 490

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TrustScore 2 out of 5

2.1

Bank
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Company details

  1. Bank
  2. Alternative Financial Service
  3. Financial Institution

Written by the company

Siamo in grado di soddisfare in maniera innovativa i nuovi bisogni del settore bancario di imprese e famiglie con alti standard tecnologici e di servizio alla persona.

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2.1

Poor

TrustScore 2 out of 5

490 reviews

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1-star

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot
Rated 1 out of 5 stars

This is a terrible company stay away or…

This is a terrible company stay away or you will lose your money. report to ROSE LANE GP if you want to get a refund.

December 13, 2024
Unprompted review
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Reply from illimity

Thank you for your feedback. We're sorry to hear about your experience. Please contact our customer support team directly at [0039 02 82849660 so we can assist you with your refund request and address any concerns you may have. Your satisfaction is important to us, and we are committed to resolving this issue promptly.

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Rated 1 out of 5 stars

The exact opposite of innovation

I've applied for a simple bank account to this company and completed the online application. For "identification" purposes, they required me to send them a certain amount of money from another bank account to my name.

And then? Simply nothing. It has been weeks without a response for my application. Whenever I try to use the chat functionality to connect to the customer service, they immediately turn off the chat and ignore me. In one rare case I was able to connect to a customer agent who sent me a template response saying that my application was in progress, without any further details; AFTER WEEKS OF WAITING. That's the level of customer service you will get.

Long story short, they asked money from me to apply for an account, and now they are ghosting me. It's become a world where you can't get any service even by paying unless you spend your time to take a legal action.

September 24, 2020
Unprompted review
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