Terrible customer service
I ordered my DSA laptop and was confused as to why after a few days I hadn’t received delivery tracking information, it turns out they hadn’t even ordered it. After I chased up with them, they eventually sent it out for delivery but when I received the package I realised they had sent me the wrong laptop! This was extremely frustrating and inconvenient to me as I had to specifically order my laptop for a certain day because I have placement so I’m not home most of the week. And especially bc there was software downloaded onto the laptop there definitely should have been basic checks to see if they were even downloading it onto the right laptop. They even put the invoice in the box for the laptop I actually ordered despite putting in the wrong laptop which is very strange. Now I have to wait another week so they can send me the right model, on top of the extra time it took for them to send the order out for delivery. I genuinely don’t know why DSA use this company when there’s so many negative customer experiences.
Update: 27/11/2014
After over a month, Iansyt in total had sent me 4 wrong laptops. They had the correct invoice but repeatedly sent me the wrong laptop. And instead of handling it appropriately they dismissed me and wouldn’t provide an explanation as to why this was happening and fix the issue. When they “found out” what the issue was they provided a resolution that wasn’t acceptable and I had to escalate it to even get somewhere with it. I still have not received my laptop and I have to get another DSA supplier. They are a terrible company.