Mr. Christopher. Finemen. Is the best. So respectfully and. He helped me understand that once. He received my sisters death certificate. I would get my 500 dollars refunded. He was so nice. And n... See more
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I called Alaskan Air to cancel a returning flight to then reschedule at a later time. Gill Williams answered the phone. He was professional, proficient in his job and gave excellent customer service w... See more
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I bought through Wowcher 2night in Gdańsk for Christmas market. I spent 11 days to try get my money back. The last 4days they are ignoring my emails. Never had that experience it’s like stealing mon... See more
Caroline Ellison Was patient and kind to get me booked through my difficulties. I feel she went up and beyond to see to that my reservation covered what I needed. She will have made our trip more enj... See more
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Company details
Written by the company
Holidaymerchant.co.uk is a part of Golden Dust UK LTD that operates in United Kingdom’s/Europe/USA & most popular destinations of the world. Holidaymerchant.co.uk is most trusted travel agencies & keen to deliver a high level of customer services with full satisfaction by providing the best and most economical fares available in the market. Let’s take a benefit of advantageous partnerships with all global-airline-alliance’s & member carriers. Holidaymerchant.co.uk has been established with the primary goal to provide a one-stop travel shop for business and leisure clients to pick from top quality travel solutions tailored to best suit their unique requirements. Customer service goal and is committed to offer value for money proposition for your air travel and holidays to worldwide destinations. Our specialization lies in booking a ticket for our customers without any hassle.
Contact info
Suit 118, 6 Sutton Plaza, Sutton, London SM1 4FS, SM1 4FS, London, United Kingdom
- 02071836018
- hello@holidaymerchant.co.uk
- holidaymerchant.co.uk
4.4
Excellent
37 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
Mr. Christopher Finemen. Is the best
Mr. Christopher. Finemen. Is the best. So respectfully and. He helped me understand that once. He received my sisters death certificate. I would get my 500 dollars refunded. He was so nice. And need more people like Mr Christopher Finemen
July 31, 2025
Unprompted review
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My agent was Caroline Ellison
My agent was Caroline Ellison. I can't say enough about her! She is very polite and helpful. She returns phone calls promptly and works hard to get the reservation right. She removed all the stress from my trip. She is the best!
August 28, 2025
Unprompted review
Reply from Holiday Merchant
Dear Rod Johnson,
Thank you so much for your wonderful feedback! We’re delighted to hear that Caroline provided you with such attentive and stress-free service. Your kind words truly highlight her dedication to ensuring every detail is taken care of, and we’re proud to have her on our team.
We’ll be sure to share your compliments with Caroline—she will be thrilled to know she made your trip smooth and enjoyable.
We look forward to helping you plan your next journey!
Warm regards,
Holiday Merchant Team
Hi Caroline and thanks for being a good…
Hi Caroline and thanks for being a good costumer service
September 6, 2025
Unprompted review
Reply from Holiday Merchant
Dear Elmalot,
Thank you so much for your kind words! 🌸 We truly appreciate your feedback and are delighted to know that Caroline was able to provide you with a great customer service experience.
Your support means a lot to us, and we look forward to serving you again.
Best regards,
Holiday Merchant Team
Caroline provided excellent service
Caroline provided excellent service. Above and beyond. Thank you!
August 29, 2025
Unprompted review
Reply from Holiday Merchant
Dear Tiearra,
Thank you so much, Tiearra, for your kind words! We’re delighted to hear that Caroline went above and beyond to make your experience a great one. We’ll be sure to share your feedback with her—it will mean a lot.
We truly appreciate your support and look forward to assisting you again in the future!
Warm regards,
Holiday Merchant Team
Successful Travel Cancellation w/Efficiency!
I called Alaskan Air to cancel a returning flight to then reschedule at a later time. Gill Williams answered the phone. He was professional, proficient in his job and gave excellent customer service with a plethera of knowledge. He helped me with the cancelation and figured out the proper way to effectively not incur further charges toward my travel plans. He communicated efficiently and I would highly recommend more employees like him to help make customers’ travel plans more enjoyable. Thank you for your support and care, Karissa (C…Joss….).
August 23, 2025
Unprompted review
Reply from Holiday Merchant
Dear Karissa (Carrisa),
Thank you so much for sharing your kind words and thoughtful feedback. We’re delighted to hear that Gill was able to assist you with such professionalism and care. It’s wonderful to know that his expertise and efficiency made your cancellation process smooth while also protecting your future travel plans.
Your recommendation means a great deal to us, and we will be sure to recognize Gill for his outstanding service.
We truly value your trust and look forward to helping you with your future journeys.
Warm regards,
Holiday Merchant Team
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Oliver Smith excellent customer service
Oliver Smith went the extra mile. I had all kinds of issues and he was patient and took the time to work out all my problems. Excellent customer service, great job!!
August 21, 2025
Unprompted review
Reply from Holiday Merchant
Dear Terry,
Thank you so much for your kind words! We’re delighted to hear that Oliver Smith was able to assist you with patience and dedication. Your appreciation means a lot to us, and we’ll be sure to share your feedback with him. Providing excellent customer service is what we strive for, and it’s wonderful to know Oliver made your experience a positive one.
Warm regards,
Holiday Merchant Team
Caroline Ellison was very kind and…
Caroline Ellison was very kind and patient in assisting me in booking a hotel. She took her time to make sure I was satisfied with the quality of the hotel. I appreciated her service very much.
Bertha Marshall
August 18, 2025
Unprompted review
Reply from Holiday Merchant
Dear Bertha,
Thank you so much for sharing your kind words. We’re delighted to hear that Caroline was able to assist you with patience and care while finding the right hotel. Ensuring our guests are completely satisfied is always our priority, and your appreciation means a lot to us.
Thank you once again for your support and trust. We look forward to assisting you again on your future travels.
Warm regards,
Holiday Merchant Team
Gill Williams provided great Customer…
Gill Williams provided great Customer Service. He went fare beyond normal requirements to assist me. I'm totally impressed with his level of professionalism.
August 18, 2025
Unprompted review
Reply from Holiday Merchant
Dear Gregory,
Thank you, for your kind words. We’re delighted to hear about your positive experience with Gill Williams. His dedication to going above and beyond to assist our customers is something we’re very proud of, and your feedback reaffirms the value he brings to our team. We’ll be sure to share your appreciation with him.
Thank you once again for your support and trust. We look forward to welcoming you again in the future.
Best regards,
Holiday Merchant
Caroline Ellison
Caroline Ellison
Was patient and kind to get me booked through my difficulties. I feel she went up and beyond to see to that my reservation covered what I needed. She will have made our trip more enjoyable at a price we could afford. Thank you Caroline Ellison.
August 12, 2025
Unprompted review
Reply from Holiday Merchant
Dear Janet,
Thank you, Janet, for sharing your wonderful feedback. We’re so pleased to hear that Caroline Ellison provided you with such patient and thoughtful assistance. Ensuring that your reservation was tailored to your needs and budget is exactly the kind of care we strive to deliver. We’ll be sure to share your appreciation with Caroline—she’ll be delighted to know she helped make your trip more enjoyable.
Thank you once again for your support and trust. We look forward to welcoming you again in the future.
Best regards,
Holiday Merchant
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Family travel
My trip had it's share of hecups, however, Christopher Fineman help me as best he could. Therefore, moving forward, I'll reach out to him as I plan to travel later in the year.
August 17, 2025
Unprompted review
Reply from Holiday Merchant
Dear Johnny,
Thank you, Johnny, for sharing your experience. We’re glad to hear that despite a few hiccups along the way, Christopher Fineman was able to assist you and provide the support you needed. We truly appreciate your trust and look forward to helping you plan your upcoming travels later this year. Christopher and our team will be ready to make your next journey as smooth and enjoyable as possible.
Thank you once again for your support and trust. We look forward to welcoming you again in the future.
Best regards,
Holiday Merchant
Ronny was great & very helpful!!!
August 13, 2025
Unprompted review
Reply from Holiday Merchant
Dear Gerald,
We truly appreciate you taking the time to share your valuable feedback. Your insights not only help us improve our services but also guide other travelers in making the right choice for their journeys.
Thank you once again for your support and trust. We look forward to welcoming you again in the future.
Best regards,
Holiday Merchant
Cheaply made necklace that doesn't fit…
Cheaply made necklace that doesn't fit as shown. Please don't order from them. Return issues now too. The stone is cheap also. Made in China not USA.
June 14, 2025
Unprompted review
Reply from Holiday Merchant
Hi Ernst,
Thank you for your feedback. However, we believe this review may have been posted in error, as we are not in the jewellery business. Holiday Merchant is a UK-based travel company specialising in holiday packages and travel services.
We kindly request you to recheck the business you intended to review. Should you need assistance with your future travels, we’ll be more than happy to help.
Warm regards,
Holiday Merchant Team
Great help from Sam for booking trip to…
Great help from Sam for booking trip to Prague extremely helpful and efficient thank very much x
February 28, 2025
Unprompted review
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Very helpful and polite
February 27, 2025
Unprompted review
Great Experience
Sam made this experience great by providing me detailed explanation of the flights and hotels. He also explained great attractions in the place. Thanks for the service and I will defo come back here.
November 22, 2024
Unprompted review
Incompetence
We contacted ViaHoliday directly to book a Groupon deal including flights and a hotel overlooking Barcelona's cathedral. By their own admission, ViaHoliday booked the wrong hotel - one by the same name but in an entirely different town in Spain. They have confirmed there's nothing they can do since the holiday booked was non-refundable. Had the holiday been booked as advertised, there would have been no need to cancel or refund our booking. This cannot be considered a serious or professional company. Beware!
January 28, 2025
Unprompted review
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I just booked a trip to Budapest with…
I just booked a trip to Budapest with Chris he was very professional and a great communicator. I’d be glad to book with him next time!
February 17, 2025
Unprompted review
Invited
Chris was very helpful and explained…
Chris was very helpful and explained the different travel times we could travel.
Making the experience easy and not stressful at all
Thank you Chris!
February 4, 2025
Invited
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