Heating Oil Today Reviews 94

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's exceptional service, highlighting its reliability and professionalism. Many reviewers specifically commend the team's helpfulness and friendliness, noting instances where staff members went above and beyond to assist them, such as restarting boilers and ensuring everything was working correctly. Consumers appreciate the clear and consistent communication throughout the entire process, from order placement to delivery. People express gratitude for the company's quick response times, especially in emergency situations where they ran out of oil. The delivery service is frequently described as superb, with reviewers emphasizing the promptness and efficiency of the deliveries. Consumers also value the customer service provided, noting that the staff is accommodating, professional, and genuinely cares about their customers' needs.

Based on these reviews

Rated 5 out of 5 stars
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An absolutely amazing company, proper old school with their customer service, actually putting the customer first and genuinely caring about the service they deliver. I placed my order at 11:30am and... See more

Rated 5 out of 5 stars

I’m a heating engineer and look after some very important care homes looking after people with serious disabilities. I called Tim later in the afternoon, as the usual oil supplier had let us down and... See more

Rated 5 out of 5 stars

After unexpectedly running out of oil, and searching the net for same day delivery, we found Heating Oil Today. We were very impressed with the quick response and the friendly team that arrived. The... See more

Company replied

Rated 5 out of 5 stars

Let down by usual supplier because of requirement of small vehicle access, Tim came to rescue same day even though I ordered a little after 11am after speaking with him. Clear details of when to expec... See more

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Rated 5 out of 5 stars

Having been badly let down by heatingoil.co.uk who had my money for a month with NO delivery. HEATING OIL TODAY came to our rescue. What a wonderful service for desperate oil users! After a freezin... See more

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Rated 5 out of 5 stars

Excellent service! We unexpectedly ran out of oil, so our house was absolutely freezing - called Heating Oil Today, who guided me through to their easy to use website. Just over an hour later, the oil... See more

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Rated 5 out of 5 stars

We are completely new to oil heating and our gauge didn’t tell us we were running out till oops- completely run out! We tried many big companies and all either didn’t do emergency deliveries for d... See more

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Rated 5 out of 5 stars

Quick and efficient - delivered on time. Tim took the time to get our old boiler restarted again after the oil ran out (turned out to be quite a tricky process) and carefully checked it was all workin... See more

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Rated 5 out of 5 stars

Having ordered oil three weeks ago and still not received it, I was literally on fumes. Heating Oil Today were fantastic and we had a delivery of 300 litres within a couple of hours. I had hoped thi... See more

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Rated 5 out of 5 stars

Diane came out to us in Herts early on a Saturday morning - we’d run out of oil the day before. The communications by text with both Tim and Diane were great and Diane topped up the tank, got the air... See more

Company replied

Rated 5 out of 5 stars

Immediate and helpful response. Returned from holiday with an empty oil tank and a 1year old baby IN February. Sorted us out straight away within 2hours if phone call at the weekend and got us heated... See more

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Rated 5 out of 5 stars

From the moment I first spoke to Tim on the phone to the delivery of oil to my 89 year old mum less than two hours later I cannot recommend this company highly enough. Tim was so friendly and helpful... See more

Company replied

Rated 5 out of 5 stars

Having been let down by normal supplier, I was out of oil with a frosty wife and kids. Within an hour of calling, Tim was filling my tank up and he didn’t leave until he made sure the boiler was bled... See more

Company replied

Rated 5 out of 5 stars

Came to the rescue when we ran out of oil and had guests arriving later that day. Good communication and kept to their promise of same day delivery. They also managed to come before our guests arrived... See more

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Rated 5 out of 5 stars

Thank god for Diane and Heating Oil Today. We ordered fuel through a famous online ordering place and the contractor they used ignored the delivery instructions and filled up the annexe tank... See more

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Rated 5 out of 5 stars

I recently had the best experience with Heating Oil Today I’ve had with a business in a long time. We arrived home during a cold snap at night from hospital with our 2 day old baby and no heating. We... See more

Company replied

Rated 5 out of 5 stars

If I could give more stars I would Outstanding service , absolutely outstanding We ran out of oil and had no heating/hot water Called HOT and they had it delivered and working (the boiler... See more

Company replied

Rated 4 out of 5 stars
Verified

But for the price, this would have been 5 stars. But it's an emergency service so it's obviously going to cost more. Service was brilliant - we'd been let down by our usual supplier but Heating Oil To... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Holly delivered our oil, late in the dark, and on the same day !!! such a lovely young lady ! we have just moved in and ordered oil, but 10 day wait, we were very low, then I had to... See more

Company replied

Rated 5 out of 5 stars

Superb service on a Saturday morning in Norfolk. Tim confirming the order shortly after it was made at 08.30. Text at 10 from Diane with an ETA of 1.15 to 1.45. Diane here at 1.10, cheerfully dispensi... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend more Tim was so helpful from point of call I felt completely confident that he would stand by his word and get oil to us as quickly as he possibly could, well within the hour was... See more

Company replied

Rated 5 out of 5 stars

Very helpful in understanding what could go wrong and help getting the boiler back up and running. Super service, quick, friendly and felt that the situation with no heat would get sorted. Thank yo... See more

Company replied

Rated 5 out of 5 stars

Tim and his team were incredible. It was Sunday 22nd December and we woke up to a freezing cold house, we had run out of heating oil. I phoned Heating Oil Today at 7.15am and by 9.45am they had... See more

Rated 5 out of 5 stars

Ran out of oil this afternoon and with two small children I went into panic, I rang and spoke with Tim who instructed me on how to order and was at my door with in the hour! Fabulous service

Company replied

Rated 5 out of 5 stars

Did exactly what they said they would to and Tim was an excellent representative of the company. My boiler had gone into “lockout mode” which he managed to restart my boiler. Thank for a great service... See more

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Rated 5 out of 5 stars

I would highly recommend Heating Oli Today. They are reliable, professional and such an amazing team. If you need a quick and trustworthy supplier - give them a call.

Company replied

Rated 5 out of 5 stars

Tim really went above and beyond to try and help out in our emergency. Excellent and fast communications and support. Highly recommend if you need some emergency oil

Company replied

Rated 5 out of 5 stars

Tim was incredibly helpful. Went out of his way to help me even though I did not live in the area, to source emergency fuel. The compassion he showed and help he provided means I would wholeheartedly... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer service were great, very helpful and accommodating. Only downside is it took longer than expected, over 7 hours from ordering at 10.30 am so don't expect a quick delivery, but like I say, my... See more

Company replied

Rated 5 out of 5 stars

Perfect delivery, on time - kept up to date throughout - holly was great and got the boiler fired up no issues at all. Highly recommended service

Company replied

Rated 5 out of 5 stars

I was a bit of a wally and forgot to order my oil. I’d prepared myself for several days of getting by. However Tim & Diane came to my rescue the same day! A lovely toasty house this evening. I hig... See more

Company replied

Rated 5 out of 5 stars

From first contact by phone to oil in tank and boiler up and running again, friendly helpful and efficient service. Thanks for getting us out of a muddle

Company replied

Rated 5 out of 5 stars

Incredible service from Heating Oil Today. Called them at 7:15am and they got to me in super quick time. Great customer service, and a complete pleasure to deal with.

Company replied

Rated 5 out of 5 stars
Verified

Friendly and helpful. They kept me informed of ETA, etc. at all times. Thoroughly recommended. I would certainly use Heating Oil Today again if I needed to. Note they operate 7 deys/week, so ideal... See more

Company replied

Rated 5 out of 5 stars

The amazing service of getting my oil to me so quickly I only ordered it at 9.00am and my heating was up and running by midday!! Such a friendly and helpful company I definitely Will recommend the... See more

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Rated 5 out of 5 stars

Helpful friendly staff who went over and above to get our boiler working. Highly recommend this company if need some oil urgently.

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Rated 5 out of 5 stars

What a superb service from start to finish. In a league of their own when it comes to customer care and attention. Tim, Diane...take a bow. I cannot recommend them highly enough.

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Rated 5 out of 5 stars

Came to our rescue on a Sunday morning in time to warm the house up for guests arriving in the afternoon. Great company, highly recommend.

Company replied

Rated 5 out of 5 stars

Fantastic service!! We had an urgent need for oil and they went above and beyond to get it to us for heating. It was a freezing cold night with an house of children and no heating source and th... See more

Company replied

Rated 5 out of 5 stars

Called at 10.30 Delivery by 12 noon Lady that delivered the oil then checked the boiler and tested the heating Really great service, highly recommend

Company replied

Rated 5 out of 5 stars

Tim was absolutely fantastic when I called him late on Friday evening and the oil was delivered as promised at 8.30am on Saturday morning, brilliant service, brilliant communication, thank you so much... See more

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Rated 4 out of 5 stars
Verified

Everything fine ,delivery on time nice pleasant driver I never give more than four stars on principle!

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Rated 5 out of 5 stars
Verified

A great and speedy service, they really helped me out when I unexpectedly ran out of oil for my boiler. Tim who delivered the oil was great and really knew his suff

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Rated 4 out of 5 stars
Verified

Helpful quick and friendly service, while not same day (I ordered after 11am) it did arrive the following day.

Company replied

Rated 5 out of 5 stars

The best customer service. From order to delivered in less than 4 hours. The emergency service delivery is beyond exceptional. Accommodating, professional and going way above and beyond. We will d... See more

Company replied

Rated 5 out of 5 stars
Verified

People were lovely especially Tim he kept us informed about our delivery and when we couldn’t get our boiler back working properly Tim help my husband and didn’t leave until the boiler was working aga... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic, life savers , courteous and efficient. Kept me updated from start to finish. I've used this company twice now, once click and collect and once for delivery. Great service all ro... See more

Company replied

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Company details

  1. Heating Oil Supplier
  2. Fuel Supplier
  3. Kerosene Supplier

Written by the company

Emergency Heating Oil - We are heating oil suppliers providing a same day delivery to domestic & business customers throughout the South East. We are open 7 days a week ( 7am - 7pm ) Order before 11am for a same day delivery. We also provide a Click & Collect service from our farm in Chelmsford, Essex. All our deliveries are made with Baby Tankers, allowing us to reach properties or oil tanks with restricted access. Emergency heating oil throughout Essex, Suffolk, Cambridgeshire, Norfolk, Hertfordshire & Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

5-star
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2-star
1-star


Rated 5 out of 5 stars

Brilliant service

Brilliant service. Oil delivered before 11am using same day service. Communication was faultless, with several progress updates. Delivery by Tim who somehow got boiler working despite loads of air (oil had run out due to fault). Could not have been better. Quite frankly I’m staggered!

October 22, 2025
Unprompted review
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Reply from Heating Oil Today

Sincere thanks for such a wonderful review - We always try and exceed our customers expectations and fully understand that more often than not boilers need a little help before they restart. I will be sure to share your feedback with Tim. Kindest Regards Diane

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Rated 5 out of 5 stars
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An absolutely amazing company

An absolutely amazing company, proper old school with their customer service, actually putting the customer first and genuinely caring about the service they deliver. I placed my order at 11:30am and the oil was delivered at 3:30pm, Tim was so helpful and even bled the boiler for me to get it working as we'd been out of oil for over a week. Cannot recommend them enough - thank you!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service above and beyond. Above and Beyond I’m a heating engineer and look after…

I’m a heating engineer and look after some very important care homes looking after people with serious disabilities. I called Tim later in the afternoon, as the usual oil supplier had let us down and not turned up. The boss went out personally and filled 2 separate properties for me. But the cherry on the cake was the fact that he stayed and vacuumed the oil through to the burners and stayed to make sure they were ok for no extra money. I have used these types of services in the past. However, HOT are by far the most professional and best value for money I have found. Absolutely Amazing!!

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, life savers , courteous and efficient. Kept me updated from start to finish. I've used this company twice now, once click and collect and once for delivery. Great service all round.

March 22, 2025
Unprompted review
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Reply from Heating Oil Today

Hi Jensy, Thank you very much for sharing your positive feedback and for rating us 5*. It truly gives all of the team massive pride reading these reviews. Much Appreciated Diane

Rated 5 out of 5 stars

Perfect delivery

Perfect delivery, on time - kept up to date throughout - holly was great and got the boiler fired up no issues at all.

Highly recommended service

March 8, 2025
Unprompted review
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Reply from Heating Oil Today

Thank you very much for sjaring your 5* Experience - So glad Holly could asssit you. Kind Regards Diane

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Rated 5 out of 5 stars

Efficient and reliable emergency oil delivery

Having been badly let down by heatingoil.co.uk who had my money for a month with NO delivery. HEATING OIL TODAY came to our rescue. What a wonderful service for desperate oil users! After a freezing cold weekend with no heating or hot water I had a hot bath on Monday night - thank you. Not cheap but so efficient and reliable.

February 25, 2025
Unprompted review
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Reply from Heating Oil Today

Thank you for trusting us with your emergency oil delivery - and for taking the time to share your experience. Glad we could come to your rescue. Kind Regards Diane

Rated 5 out of 5 stars

Unbelievably good service!

Having been let down by normal supplier, I was out of oil with a frosty wife and kids. Within an hour of calling, Tim was filling my tank up and he didn’t leave until he made sure the boiler was bled and working again. Worth every penny when a situation like this happens. Fantastic.

March 4, 2025
Unprompted review
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Reply from Heating Oil Today

Morning Rod, Thank you for taking the time to share your experience - it truly means a great deal to read our customers comments. I hope everyone has now thawed out. Kind regards Tim

Rated 5 out of 5 stars

Great service

Great service. A life saver. Thanks Tim!

March 1, 2025
Unprompted review
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Reply from Heating Oil Today

Thanks so much for taking the time to leave us a 5* Review. Pleasure to meet you. Rgds Tim

Rated 5 out of 5 stars

Reliable, speedy & trust worthy

After unexpectedly running out of oil, and searching the net for same day delivery, we found Heating Oil Today. We were very impressed with the quick response and the friendly team that arrived. They stayed onsite ensuring the boiler had no airlocks and was running efficiently. Above and beyond service! Highly recommend.

February 24, 2025
Unprompted review
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Reply from Heating Oil Today

Good Morning Sacha, Thank you so much for leaving us a 5* Review, it is very much appreciated.

We truly pride ourselves in going the extra mile for our customers and it gives us massive pleasure when we can leave a property with a same day heating oil delivery and a running boiler. We fully understand what this means to our customers.

Regards
Tim



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Rated 5 out of 5 stars

Highly recommended

From the moment I first spoke to Tim on the phone to the delivery of oil to my 89 year old mum less than two hours later I cannot recommend this company highly enough. Tim was so friendly and helpful in our initial call then following up to keep me updated on the progress of my order. Diane made the delivery and not only took the time to ensure that my mum’s boiler was working properly before leaving but also gave her time to chat with mum which was so kind towards her.

March 1, 2025
Unprompted review
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Reply from Heating Oil Today

Thank you so much for leaving such an extensive 5* Review. It’s so satisfying reading our customers experiences - We truly strive for perfection and I’m so lucky to be surrounded by Staff that will go to any length to exceed our customers expectations. Karen it was our absolutely pleasure to help you. Kind Regards Tim

Rated 5 out of 5 stars

An excellent service

An excellent service in helping us out of a bind. Both very efficient and courteous. Highly recommended.

February 27, 2025
Unprompted review
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Reply from Heating Oil Today

Thank you so much for trusting us with you heating oil order. And a massive thank you for sharing your experience. Kind Regards Diane

Rated 5 out of 5 stars

Brilliant service

These guys are fantastic - really efficient.

February 26, 2025
Unprompted review
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Reply from Heating Oil Today

Thank you so much for utilising our services and for leaving a 5* Review. We really appreciate your feedback. Rgds Diane

Rated 5 out of 5 stars

Immediate and helpful response

Immediate and helpful response. Returned from holiday with an empty oil tank and a 1year old baby IN February. Sorted us out straight away within 2hours if phone call at the weekend and got us heated again!

February 22, 2025
Unprompted review
Heating Oil Today logo

Reply from Heating Oil Today

Thank you so much for taking your time to share your review - So pleased we could assist you over the weekend. Kind Regards Diane

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Rated 5 out of 5 stars
Verified

Fast efficient service-helpful with…

Fast efficient service-helpful with advice and a hands on approach on how to re start the boiler.

February 13, 2025
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Reply from Heating Oil Today

Thanks Andy, We really appreciate you trusting us with your order and for leaving us a 5* Review - Means a great deal to our small family business. Kind Regards Diane

Rated 5 out of 5 stars

I couldn’t recommend more Tim was so…

I couldn’t recommend more Tim was so helpful from point of call I felt completely confident that he would stand by his word and get oil to us as quickly as he possibly could, well within the hour was just service that is outstanding, the help to get our boiler back up running after running out was also so helpful too this is service which needs to be spoken about I certainly will be. Thanks to you and Hollie 🤩

February 21, 2025
Unprompted review
Heating Oil Today logo

Reply from Heating Oil Today

Morning Samantha, Thank you so much for sharing your experience. We will always do all we can to deliver heating oil in a timely manner and to assist with restarting our customers oil boilers. I will ensure I share your review with the rest of the HOT Team. Kind Regards Diane

Rated 5 out of 5 stars

Called at 10.30

Called at 10.30
Delivery by 12 noon
Lady that delivered the oil then checked the boiler and tested the heating
Really great service, highly recommend

February 20, 2025
Unprompted review
Heating Oil Today logo

Reply from Heating Oil Today

Hi Suzanne,Thank you so much for ordering your oil with us and for sharing your positive experience. We really appreciate customer taking time to leave us feedback. Kind Regards Diane

Rated 5 out of 5 stars

From first contact by phone to oil in…

From first contact by phone to oil in tank and boiler up and running again, friendly helpful and efficient service. Thanks for getting us out of a muddle

February 20, 2025
Unprompted review
Heating Oil Today logo

Reply from Heating Oil Today

Evening Linda, Thank you for taking the time to leave us a 5* Review. It gives us massive pleasure helping with getting your hearing back on. Kind Regards Tim

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Rated 5 out of 5 stars

Excellent service

Ran out of oil this afternoon and with two small children I went into panic, I rang and spoke with Tim who instructed me on how to order and was at my door with in the hour! Fabulous service

February 20, 2025
Unprompted review
Heating Oil Today logo

Reply from Heating Oil Today

Thanks Laura for your review - we really appreciate you trusting us with your order. So glad Tim could assist you at speed. Kind Regards Diane

Rated 4 out of 5 stars
Verified

Helpful quick and friendly service

Helpful quick and friendly service, while not same day (I ordered after 11am) it did arrive the following day.

February 11, 2025
Heating Oil Today logo

Reply from Heating Oil Today

Thanks for your review Gillian - we will always deliver an order that been placed before 11am on a same day basis ( Guaranteed ) - I can see we advised of the next day service, rest assured we are looking at ways we can extend this deadline in the future. Kind Regards Diane

Rated 5 out of 5 stars

Having ordered oil three weeks ago and…

Having ordered oil three weeks ago and still not received it, I was literally on fumes. Heating Oil Today were fantastic and we had a delivery of 300 litres within a couple of hours. I had hoped this would last until my original oil delivery arrived - however still waiting! Great company and service.

February 17, 2025
Unprompted review
Heating Oil Today logo

Reply from Heating Oil Today

Evening Alice, thank you for taking the time to share your experience. So glad we could assist you whilst you wait for your main order. Kind Regards Diane

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